Customer Reviews for Comfortel Suites

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Comfortel Suites

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Jan V. on

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Again, no discounts offered for a half ass truck. Not happy about that. We were told all you had to do is cause uhaul. Well you see the problem was the truck was loaded and all parties was ready to pull out for the 4 hour trip. Another nightmare was trying to get the door to go back up to unload. It was so bad we drove to uhaul with door up. Why no discussion of a discount?

Ernest S. on

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Customer did not leave a comment.

Joey J. on

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i think you should be able to pre pay and set up a reserve pick-up from a company in more time than 48 hours

jason b. on

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The lady at the return counter of the run down hotel was on some sort of drugs, I assume by her movements, probably meth. I am prior law enforcement and I know what to look for. Might not want that kind of representation in the future

Lori D. on

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Hotel with many migrant workers who stand on balconies staring, not good place for female alone.

tamon f. on

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Customer did not leave a comment.

Edwina S. on

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The woman that was there did not want to hear about our problem we had. The place was dirty and not very friendly

Michael B. on

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Customer did not leave a comment.

Michael C. on

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Trailer had trash in it but otherwise it was okay. The rental place is a seedy motel and dont expect fast service. If you have family with you, use this place as a last resort as the motel occupants will beg for money and cigarettes and get offended if you dont comply

TRUDY J. on

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Fast service!

Ginger Q. on

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The gas gauge amount was incorrect, truck wasn't clean, checkout time was different than actual time. Nobody verified any of this before I left in it. I called uhaul and supposed to let manager know ANF he can give me a call but haven't heard anything yet. I WILL NEVER GO BACK TO THAT UHAUL LOCATION!!!! I'm very upset with the service and knowing I paid 91.00 including gas to use the truck and didn't have better service.

kimberly f. on

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Customer did not leave a comment.

Christopher B. on

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Joanna R. on

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The truck was dirty, we had to sweep it before loading it. Other than that, everything was fine.

Ashley H. on

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Customer did not leave a comment.

Andrey B. on

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My reserved truck was not available. I had to spend almost 2 hours with customer support and waiting for the situation to resolve.

DEBORAH J. on

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Customer did not leave a comment.

Ashlee L. on

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I thought it would be cheaper renting a uhaul just to move across town but it cost me over $100! I could’ve just paid someone $40 to move my stuff! I was informed it was only $29.99 for the truck which by the way looked way smaller than 15 feet and only .79 per mile. I was NOT informed that I had to keep the gas in it. I will not recommend uhaul and I will not use it again.

DEBORAH J. on

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I don't have anything to add other than that I was satisfied with the service.

Sonny H. on

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The employee who received the return was obviously high on drugs. She did her job, but it was a strange experience to try and communicate with her. The police circled the area while we were there and it made us wonder if it is a high drug traffic area.

Janette M. on

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Seemed a bit disorganized. Difficulty finding my reservation and getting trailer hooked up.

Walter T. on

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Customer did not leave a comment.

Destiny T. on

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This location over charged me for a extra day when the receipt showed I had this truck for 23 hours. I was also charged 62.00 of gas for going 8 miles. Even though I put the gas back where it was. Then after speaking to a uhaul representative on the 800 line and her doing her figures there was 26.72 unaccounted for. Two days after returning this uhaul my card was hit once again for 90.47. My original cost was only 36.74 once brought back I was charged 127. When calling this location the representative could not explain why the charge was so much. She was very rude hung up in me twice and then was also rude to the customer service representative from uhaul when she called. I called the location back and asked for the owner to give me a call to get things taken care of and never heard from him After speaking with a uhaul representative on the 800 line hopefully I will be refunded. This location should not be allowed to carry a uhaul name. I would be ashamed to have people carry my company name they way these ones have it was the worst experience I have ever had and will never recommend this location. I do thank the customer service representative from the 800 line for all thier help.

William W. on

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Part of the hand truck was broken. Luckily it is the stair part we did not need. Also it would have been a lot easier to attach and unattach the trailer if they had them on a jack or stand instead of setting on the ground.

Cassandra S. on

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Customer did not leave a comment.

Larry W. on

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Customer did not leave a comment.

Lori D. on

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Customer did not leave a comment.

Vershonda S. on

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No issues

sarah p. on

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I did not get to use the uhaul for 24 hours. I rented the u haul at 7:20pm and had to have it returned by 1:00 pm the next day. I was still charged the same price for 24 hours with no refund or credit

WAYNE REYNOLDS R. on

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Customer did not leave a comment.