Nice and clean,very professional,Richard O'Hare!!
Richard O | Overall Experience
Customer Reviews for Community Self Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
customer friendly environment.
siegfried mVery good experience - truck was clean and in great condition, and employee who assisted me was professional and courteous, would definitely recommend and use this location again.
Richard BEveryone is so nice and helpful!
LINDA PYour staff was extremely helpful and gracious. I can’t speak highly enough.
Sean G | Overall ExperienceVehicle interior was in immaculate condition, just as if it was a brand new truck. It was a great transaction overall. I would definitely recommend going to this location.
John SProfessional
AUTUMN Pmy truck was changed to a size that cannot fit in my driveway, no one informed me of this. By the grace of Jesus the size I wanted was at the location, but not checked in as of yet. They had to redo my entire reservation. PLUS, I keep having my pick up locations changed and have to put extra miles on to my already expensive move. Uhaul must hear constant complaints about the mileage. What happened to unlimited miles, or at least going half w/the customers? I was promised extra miles for the last minute changes, but I dont see it reflected this is now twice.
Michael LThe furniture is I added in were terrible smelling and smelled of mold, mildew and the personnel at my drop off location described as "smells like rotting radishes". They were also wet, so I'm thinking the bag was not secured and it was rained on. Not a huge deal, I was refunded immediately and everyone was very nice, professional and most of all, polite. It's nice to be respected !
Sarah Fthe building itself is a bit inconvenient, but the staff was terrific & equipment was great
David LThe only local rental that had a 15" truck. Without it we would have had to make 2 trips. They have a little issue with their WiFi. Had to wait to complete transaction.
DIANE WReally great assistance hooking up the trailer and getting started! Excellent counter service.
Richard HThe staff was amazing, I certainly would use them again!
Billy UCustomer service at this location was excellent.
Daniel SIf I do not get my money back I will be getting police and a lawyer involved in them tampering with my rental.
Cynthia MThe staff is great the location is convenient and the equipment is in great condition keep it up
Stephen L.
Menachem SThe whole experience was very positive. I really enjoyed the convenience of using the mobile app. It was quick easy and convenient. The only suggestion I have is that I wish the 10 foot U-Haul. I rented had a ramp. Other than that I give Uhaul 110%. And I will definitely use Uhaul again.
Getulio RVery helpful!
Philip PVery helpful especially since it was my first trailer to hitch up
Tom CWas good perfect
HOONTAK CThings went very well with the pick up. Smooth, quick and efficient.
douglas bI had to run arround to find a truck in 3 location after being told on a phone that the truck was there. At the last location phone operator at uhaul promised a $50 credit to be subtracted for running arround, but newer did! Overall im happy with my move!
ULUGBEK SStored household items here for two years. Great access and always clean. Staff very helpful.
Robert D | Overall ExperienceThe lady in charge was fantastically efficient and very knowledgeable.
simon fWhen I originally called this place they said they had no trailers available when I wanted one. A different location made a reservation for my trailer here which seemed strange. When I returned the trailer the employee was not able to get in the building so I waited a while for a jack. Eventually another customer arrived and easily lifted the receiver off the ball and I left.
Eric HChecked in on line at 5pm yesterday. I was told I would receive a receipt for the transaction by email but I have not as yet
LAWRENCE BU-Haul processes were very professional..
Warren FEverything went as it should have,
vanessa vThe staff was most helpful.
Michael D | Overall ExperienceWas on hold over an hour,on several occasions,spoke to several associates each told me different info.Your call center needs to get or have all the same info.You should be able to relay a trailer,if necessary when moving a long distance.Not a good experience overall !!!
Pat MRude customer service
Randel CSmall town location. No one available to help unhitch the auto transport.
Gregory MPick up was scheduled for 9 am. It would be nice if they were open and ready at 9. I didn't get vehicle off lot until 9:45 ! AND had to drive across state lines to get the truck!
Kirk SRebecca was outstanding!
Kevin CEasy experience and location had parking. Friendly staff. Will use a UHAUL truck again.
Ioannis SThe process of using your phone to close out the contract when returning the truck might seem like a good idea, except when you are in a mountainous location where cell service is spotty at best.......
Rob LThere was no communication gave me the runaround was not a good experience
Alberto RI would recommend another location that has more equipment available. When I contacted U-Haul to extend my rental by 24 hours I was told this location did not have an additional truck, and had to have my truck back at the time specified. Having more equipment on hand would have alleviated this issue. There were plenty of smaller trucks available. Not being able to extend the rental caused difficulties.
Brian PRebecca was awesome! She was so helpful and friendly. I actually rented from Port Jervis but read the horror story reviews and determined it was worth the extra few miles to rent from Matamoras location and so glad I did! Even on her sprained ankle, Rebecca walked me through the process and was helpful when I had a question over the phone. She was friendly and courteous - it was a very stressful day of moving for me, and she made the rental process pleasant and stress-free. I am very grateful! Great job, Rebecca! I would definitely rent from this location again, if need arises!
Eugene MThis comment is not for the location but for corporate concerning the plastic fenders on the tow dolly. My dolly had many areas that had X sticker’s but one area was cracked and the crack began to get bigger as the wind passed through it. I ended up using some tape to prevent it from getting worse. Please consider replacing the fenders more regularly.
Edward AThe woman working the counter when I dropped the truck off had a bad attitude and was snappy for no reason. She was real rude and unprofessional.
Amber CThey where excellent ! Interesting how you don't ask about the actual U haul employees you talk to when you call U haul. From customer service to their supervisors you must train people to be this rude and uncaring because that kind of talent is not native nor does it occur naturally. U haul is one of the most pathetic and unprofessional companies I've ever encountered... do you really read these and follow up on these issues ? I seriously doubt it because it takes a long time for a customer service business to fall to this level of disfunction
John TTest drive trucks for Saftey first practice. Clean windows and trucks for driver Saftey. Also general cleaning during these times should be a given.
Dawn MThe gas guage is incorrect and caused me to lose over 15 dollars on gasoline. The guage was on Full when I rented the truck but the tank was not full. I filled it up prior to returning it, after driving only 36 miles. It took over 6 gallons of gas!! The resulting gas guage was above F. The truck was very clean but I question the maintenance. In addition to the incorrect gas guage, a dashboard light in the shape of a trailer came on.
thomas sThe spots for parking my travel trailer were so tight with barely enough room to park the rig. Great facility and great people just need more room
Brian S | Overall ExperienceThe staff were super friendly! The facility is very secure. We stored our travel trailer for the winter. My only wish is the parking spots were slightly wider.
Eric L | Overall ExperienceThe way the unit next to me was parked (on my line) made it very difficult to back in as well as pieces of it falling off all over. I did mention this to an associate who said they would call the owner to move it over. It was never moved. Otherwise I was satisfied with storing my RV there. Close. Convenient, affordable, accessible. I will use this facility again in the future if needed
Roger P | Overall ExperienceThey treat me like family. I would recommend this place to anyone that wants nothing but the best.
hugo g | Overall ExperienceThe staff is always helpful and professional. Quick to help and answer any questions. Convenient location and easy access. Ill be back !
Robert K | Overall ExperienceI have been using Community Self Storage on and off for many years now and have always found them to be friendly, professional and very accommodating. Their facilities are always clean and well lit.
RICARDO C | Overall Experience