Customer Reviews for Community Self Storage Inc
(U-Haul Neighborhood Dealer)

412 reviews

486 Rte 6 & 209   Milford, PA 18337
(Exit 53 off I-84 3 miles on US-209S/US-6 W)

(570) 296-6682

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 3:30 pm
  • Sun: Closed
Special Operating Hours
  • 8/14/2022: Closed

Services at this Location:

Contact Us

(570) 296-6682

486 Rte 6 & 209
Milford, PA 18337
(Exit 53 off I-84 3 miles on US-209S/US-6 W)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 3:30 pm
  • Sun: Closed
Special Operating Hours
  • 8/14/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Rae Ann B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter D.  |  Overall Experience 
Rating:
5.0

Exceptional storage facility, impeccably maintained and highly professional staff. Teri is the best!!!!!

MARY T.  |  Overall Experience 
Rating:
5.0

I've been a customer off and on for many years and Terri has always been the best.

Nancy E.  |  Overall Experience 
Rating:
5.0

It was unfortunate that I had to leave. Why? The girl that helped me was very respectful and friendly . She was all smiles and a sweetheart. I didn’t get her name but she was very beautiful and she had beautiful blonde hair. If I wasn’t dating I probably would of asked her out. Why? Because of her manors and professionalism. And of course her looks … You guys have a great girl running the place. Well spoken and uplifting. She deserves to be recognized and possibly a bump in her salary . The place was perfect for me and all of you guys are great. It was nice doing business with all of you . Have a great day . Who knows maybe I’ll need storage in the future. And hopefully that wonderful girl can help me again . 😊

keith G.  |  Overall Experience 
Rating:
5.0

Great service and the staff very friendly and attentive I definitely recommend

nick K.  |  Overall Experience 
Rating:
5.0

Staff was friendly and professional, excellent uhaul location. Thank you!

Keenan C. 
Rating:
5.0

Services were fantastic. No improvement necessary.

George H. 
Rating:
5.0

This was the smoothest transaction ever! Starting from the reservation, to pick up and return. It was flawless! Thanks Teri!

Vivica S. 
Rating:
5.0

I'm NOT happy with U-haul the company itself and I'll explain why: The lady at the location was great and very helpful. Here is why I wasn't happy with U-Haul: Their app wasn't working well and I had to pick up the van at 5am in order to get the move in time (the location is closed at that time). Since the app wasn't reliable as two days before it was acting up and giving me a message that it couldn't get my reservation at this time and I should try again later (don't remember exactly the message but it was something like that) so in order to make sure I won't have any problems I picked up the van the day before. So technically I had the van in my possession for more than 24 hours therefore I had to pay for two days. The nice lady said her hands are tied and she can't do anything and recommended that I'd call customer service and ask them to charge me for one day because of the circumstances. I called and the guy over the phone couldn't care at all that because their app wasn't reliable I had to pay for two days. So I'm totally not happy about this. I didn't have any other choice. Mi strongly feel it's not fair.

Gal G. 
Rating:
5.0

Very friendly staff! I was in my truck and on my way in a matter of minutes! Completely satisfied. I would recommend U-Haul/Community Storage to anyone and will definitely use them again.

John L. 
Rating:
5.0

Loren was wonderful! Kevin Calnan

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Denise M. 
Rating:
5.0

Customer did not leave a comment.

Sigrid R. 
Rating:
5.0

Customer did not leave a comment.

Jianhua Y. 
Rating:
5.0

Customer did not leave a comment.

Alexandra P. 
Rating:
5.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

joe C. 
Rating:
5.0

Customer did not leave a comment.

Reanna S. 
Rating:
3.0

Customer did not leave a comment.

JEFF K. 
Rating:
5.0

Fine just the way it is

Shona Z. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B.  |  Overall Experience 
Rating:
5.0

Lower yout rates.

Cordell B. 
Rating:
5.0

Perfect stay the same

Isabella R. 
Rating:
5.0

Customer did not leave a comment.

HUNTER M. 
Rating:
5.0

It was perfect for me in terms of personnel, space, and convenience. Highly recommend.

MARTA H.  |  Overall Experience 
Rating:
5.0

It's been so many years since I used U-Haul and I was pleasantly surprised at the ease of being able to rent the equipment and the comfort if the equipment itself! Thanks so such great service!

Paul S. 
Rating:
4.0

I was supposed to do contactless pickup, but the app wasn't working properly so I had to go inside. The clerk was nice and very helpful.

Keith N. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

staff was excellent: knowledgeable and friendly. vehicle was ready and very clean. a pleasure!

Robert L. 
Rating:
1.0

The customer service female at this location was rude and extremely unhelpful. I will never use the location again.

Steve R. 
Rating:
5.0

No improvements needed. great service

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Maria G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
4.0

Improvements should be made regarding the condition of the trucks and shorten the wait time to speak with a customer service representative.

Aaron B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer service was great, store looked clean. Truck was dirty, glass was really dirty and had a hard time seeing. Truck smelled like cigarettes and had a turn signal out as well. Rented a truck a month ago and had different truck but the same smelly and dirty truck.

Raymond T. 
Rating:
5.0

Customer did not leave a comment.

Lauren C. 
Rating:
5.0

Customer did not leave a comment.

KAREN B. 
Rating:
4.0

Had to pick up truck from there then go 20 miles out of my way to pick up the trailer I needed

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Brian O. 
Rating:
4.0

Prices are a little crazy because of this covid bullshit. And taking a $100 deposit to use my debit card is totally stupid. You're taking my money and charging me a deposit to take my money

Mario P. 
Rating:
5.0

Great staff. Convenient and clean storage unit. Thanks

WILLIAM V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
4.0

Customer did not leave a comment.

Toni D. 
Rating:
1.0

Customer did not leave a comment.

Marie K. 
Rating:
5.0

Very good experience

Brian O. 
Rating:
1.0

Internet issues caused clerk to charge my card twice and it was 1800$ and it is still pending in my account and funds were unavailable to me to use for my move. Clerk says it happens all the time . Very displeased with my experience

Ashley AND Sco S. 
Rating:
5.0

Nothing everything was perfect! Thanks guys!

Robert M. 
Rating:
5.0

I had a great experience at this storage facility! I had a unit for 1 year and never had an issue. My items were still in great condition when I moved out, even without having a temperature controlled unit. The staff was always responsive, helpful and friendly as well.

Autumn H.  |  Overall Experience 
Rating:
5.0

Ellen was great! Helpful, very clear, friendly

William V. 
Rating:
4.0

Customer did not leave a comment.

Edward K. 
Rating:
5.0

Customer service at this location is excellent.

David I. 
Rating:
5.0

Service personnel were very efficient and pleasant

Carol W. 
Rating:
5.0

Everything was great, thank you.

Joel S. 
Rating:
5.0

Very nice called me to remind me I had a $100 refund coming.

NICHOLAS M. 
Rating:
5.0

Do what you do!

JAMES D. 
Rating:
2.0

communication between employees is necessary -- i was told my driver could just present his drivers license and then depart --apparently the associate on duty at the time complicated this to the point we almost didnt get the u haul --she made a simple event into a major complicated departure

Joel B. 
Rating:
5.0

The only thing I would recommend is to upgrade your computer system as I was not able to upload drivers license and one other thing. Otherwise awesome service from the provider

Kevin R. 
Rating:
5.0

Excellent service by the girl on duty.

James S. 
Rating:
5.0

Friendly Staff !! Excellent service

Dolores B. 
Rating:
5.0

Absolutely nothing! Thank you :)

MICHELE B. 
Rating:
5.0

Thank you

Wayne C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamal T. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Wonderful management staff. Very helpful, courteous, polite and professional

Bella B.  |  Overall Experience 
Rating:
1.0

The truck was excellent, no problems. But we were charged way too much, $2969.00 from Pennsylvania to Florida. We turned the truck in one day early and were told we don't get any money back for early returns. Also found out that someone else rented the same size truck for $1900.00 from Florida to California. Will not use U-Haul again.

Randi B. 
Rating:
4.0

Great location lady in the office was awesome but I am so bad remembering names. The guy in yard the next day was kind of a wise@$$ though! especially after I expertly navigated the crap they had all over the place and no room to really turn a truck and trailer with ease they have workers blocking all the Isles to boot! Always always grumpy jackasses working at these places!

Jason O. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
5.0

Truck was in excellent condition. The rep at the facility was courteous and efficient. Would definitely use their services again.

Alessandro D. 
Rating:
5.0

VERY OVER PRICED WILL NEVER GO THERE AGAIN

Keith O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol W. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Nothing to say about improving experience, but just wanted to comment that the receptionist was very friendly and kind and made the experience a lot easier!

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

Niurka S. 
Rating:
3.0

The woman in charge was impolite and would never go back there again adding other things to my bill without asking me first when I approached her on those items she was telling me that u haul would be paid that day if I had an accident also telling me I cannot rent the van without a major credit card in my name I dont have a card I deal with cash

Ralph C. 
Rating:
5.0

Very friendly and thorough customer service. A pleasure to deal with.

Thomas K. 
Rating:
5.0

Same as pickup location. Excellent service!

DOUGLAS K. 
Rating:
4.0

Customer did not leave a comment.

Jeanna M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie L. 
Rating:
4.0

Tires on the vehicle on front drivers side were bald you should replace for next person renting could of been bad if it would of blown out

Richard M. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
2.0

Get full cost transparency in advance with a confirmation about mileage cost. Check tank because clearly "full" is in the eye of the beholder. You will be penalized for not wiping down the truck interior and bed according to signs in more than one location. Not like it used to be by a long shot.

Jennifer L. 
Rating:
5.0

Customer did not leave a comment.

Claude B. 
Rating:
5.0

Customer did not leave a comment.

Paige C. 
Rating:
5.0

great place, great people!!!

Elena B.  |  Overall Experience 
Rating:
5.0

The young woman in the office very nice and friendly. Would rent space from there again. Thank you

sherri M.  |  Overall Experience 
Rating:
5.0

Fine establishment. As I needed. Thanks.

Ken U.  |  Overall Experience 
Rating:
5.0

Very good equipment at this location! Clean place with someone working on the premises til 4:30

Jason O. 
Rating:
3.0

Lady at counter was not very pleasant. She was gruff and nasty. The truck was great, she was not. Would not want to come back and be abused by her

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

Not much, went as it should.

david W. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
3.0

Customer did not leave a comment.

Christine W. 
Rating:
5.0

Service was excellent. Nothing additional

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Candice S. 
Rating:
2.0

Outstanding service - wonderful to work with. Highly recommended.

Martin M. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
5.0

Only problem I ran into was doing mobile pick-up and return... there was very poor cell service in the area so it took ages to go through the process. Make sure your phone works where you are renting from.

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

Darryl H. 
Rating:
5.0

Excellent experience. Nothing needs to be changed.

Ralph D. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Pilar G. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHA D. 
Rating:
5.0

Customer did not leave a comment.

GABIN R. 
Rating:
4.0

Very high rates for two hour use. 48.00. .69 per mile in addition to the base rate. Then fees on top of hidden fees. However the van was clean and service was exceptional. I will look elsewhere next time.

Angel C. 
Rating:
5.0

Customer did not leave a comment.

Adrienne G. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

Peter W. 
Rating:
5.0

Excellent customer service. Efficient and responsive to any questions I had

carlos B. 
Rating:
5.0

Staff was outstanding and very helpful. 2 very nice ladies. Will use again.

Dwain J. 
Rating:
5.0

Customer did not leave a comment.

SUSAN K. 
Rating:
5.0

Fantastic storage unit staff friendly an unbeatable

Jack V.  |  Overall Experience 
Rating:
4.0

Fine

PETER B.  |  Overall Experience 
Rating:
5.0

The gentleman who assisted me was very professional and outlined expectations clearly. I would use this facility again.

Mary Jo M.  |  Overall Experience 
Rating:
5.0

Nice clean facility locked gate friendly and helpful staff

Edward D.  |  Overall Experience 
No reviews have been submitted for this location.

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