Customer Reviews for Community Self Storage
(U-Haul Neighborhood Dealer)

3,907 reviews

1525 Putt Putt Pl   Charlottesville, VA 22901
(Located on Rio Road east of the mall and Rt 29)

(434) 973-0495

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(434) 973-0495

1525 Putt Putt Pl
Charlottesville, VA 22901
(Located on Rio Road east of the mall and Rt 29)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Make sure the agreement is correct

Gregory W. 
Rating:
5.0

There's a gap between rental returns and store opening up, which is big inconvenience, store opens at 9 drop off at 8 , store closes too early for working people

Mathew H. 
Rating:
5.0

Customer did not leave a comment.

Gary T. 
Rating:
5.0

N/A

Jennifer M. 
Rating:
5.0

More help on a busy Saturday.

Lisa F. 
Rating:
5.0

Customer did not leave a comment.

Roger T. 
Rating:
3.0

Need to set up a better gas system. I received the U Haul with barely a quarter tank. All U hauls should have a full Tank upon pick up. Besides that, the drop off and pick up were easy and simple.

noah P. 
Rating:
4.0

I picked up truck before opening hours. Blankets were not in truck, however luckily there was someone there that got the blankets.

Lon W. 
Rating:
5.0

Couldn't have been easier. Sorry, but I didn't catch the name of the man working, but he was great.

Helen F. 
Rating:
5.0

Friendly and ready when promised

Phillip G. 
Rating:
3.0

Mobile checking was difficult. Instructions need to be better for I Phones as privacy settings need to be changed to allow the rental. Luckily there was a worker there early who was able to give me more instruction which went beyond those given on your site.

Lon W. 
Rating:
5.0

If you switch my reservation to a facility that is further away, cover the coat of the additional mileage I have to pay as a result, or don't let me make a reservation if the equipment I want isn't available at the location I chose.

Mara T. 
Rating:
5.0

N/A

GUY M. 
Rating:
3.0

Customer did not leave a comment.

Mickey S. 
Rating:
5.0

Customer did not leave a comment.

Victor L. 
Rating:
5.0

Customer did not leave a comment.

Veronique A. 
Rating:
3.0

We have had a couple of bad experiences using Uhaul in Charlottesville. First on the Uhaul had old food in it and it took us 45 minutes to reserve the truck while after hours. This was after we rented a truck from one location and it wasn't available when the time came so we had to change locations farther from where we wanted to rent from. This last time it happened again with not having the truck available at the time of pickup. 15 minutes prior to us picking up the truck we were informed that the location didn't have the truck that we reserved and we would have to travel again to another facility and then rent a larger truck which we didn't want because of gas prices. They tried to make it better by giving us a $20 discount off of the total but that didn't help matters. It was a total of 20 miles different and not to mention the gas that it took. Gas prices are outrageous right now that $20 was not enough to cover the inconvenience and extra travel.

Heather T. 
Rating:
5.0

They were helpful and efficient.

camille H. 
Rating:
4.0

Due to the holiday, the hours were not accurate on line or the phone. Just posted on the door. I missed them by 30 minutes. However, the next day they were excellent. They were cleaning the trucks both inside and out for new customers. Something my pick up Location hadn't bothered to do.

Judith E. 
Rating:
5.0

The internet check out is confusing and for me a waste of the me, had to wait for office to open anyway.

michael M. 
Rating:
5.0

The service manager was informed and helpful. The premises were clean and far better than I've experienced at other U-Haul locations.

Margaret S. 
Rating:
5.0

Customer did not leave a comment.

Todd A. 
Rating:
5.0

Customer did not leave a comment.

Lee S. 
Rating:
4.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

Very helpful at pickup and drop off.

Dwight B. 
Rating:
5.0

The rental was very straightforward and very affordable.

charlotte R. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

U Haul at Putt Putt Place is great. Organized, efficient, friendly. I always use them for rentals. They are way above their local peers. THANKS

William B. 
Rating:
5.0

Customer did not leave a comment.

Karim E. 
Rating:
5.0

The truck was clean and in good shape but the gear shift was difficult to get in the proper gear and the engine would abruptly drop speed when i was going downhill, just going 60 MPH.

MARY F. 
Rating:
5.0

Customer did not leave a comment.

Blair R. 
Rating:
5.0

Customer did not leave a comment.

annete O. 
Rating:
4.0

Customer did not leave a comment.

PETER A. 
Rating:
5.0

Customer did not leave a comment.

Leonard B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Harry H. 
Rating:
3.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

It should be more clear on the website when purchasing/reserving furniture covers that they are rental only. I was under the impression they were for purchase. Please include this on your site in a more visible manner.

Evan B. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
4.0

Customer did not leave a comment.

Margaret B. 
Rating:
5.0

Great service. Helpful staff.

MUSTAFA M. 
Rating:
5.0

Everything was great, from the initial phone inquiry, to making the reservation, to the quality of the vehicle, to the personal interaction with staff on site.

John B. 
Rating:
5.0

Mark is awesome! Always a quick easy transaction. Best U-Haul dealer in Charlottesville hands down!

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Gerald D. 
Rating:
5.0

Customer did not leave a comment.

Jeanette W. 
Rating:
5.0

The staff was very friendly and helpful.

Edward W. 
Rating:
5.0

Customer did not leave a comment.

Mik D. 
Rating:
5.0

Customer did not leave a comment.

JACK J. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

This is a well run operation and on this rainy day where the manager (Matthew I think) was extremely busy fielding calls he handled my rental, other peoples les' queries, and other renters arriving with great expertise and knowledge. Also when I returned to pick up and move my car he came over to check on me in the pouring rain. Very attentive and customer service savvy.

Allan N. 
Rating:
5.0

Customer did not leave a comment.

Blair R. 
Rating:
5.0

Customer did not leave a comment.

Brandon W. 
Rating:
4.0

Customer did not leave a comment.

Michele D. 
Rating:
5.0

Customer did not leave a comment.

Trina K. 
Rating:
3.0

Just dropped off outside of hours. Was a simple process dropping off outside of hours.

Thomas F. 
Rating:
4.0

Customer did not leave a comment.

CURTISANTHONY C. 
Rating:
4.0

They were understaffed while getting me set up. I would suggest staggering out the pick up times or encouraging people to use another type of pickup service.

Tyler H. 
Rating:
5.0

My service was very courteous ,kind and prompt I would definitely recommend your service to anyone

JONATHANLEE F. 
Rating:
5.0

Customer did not leave a comment.

Kenny B. 
Rating:
5.0

The gentleman working the counter was so nice and really helped me out. After having my bank accounts closed to due to someone who stole my phone was making charges on my acct.

Curtis R. 
Rating:
5.0

Customer did not leave a comment.

SELINANAVAYAA J. 
Rating:
5.0

Very friendly

MARIOALBERTO A. 
Rating:
5.0

No approvements necessary.

George J. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Raquell J. 
Rating:
5.0

Excellent experience. Friendly, fast, and the van was in great condition.

Amy P. 
Rating:
4.0

Customer did not leave a comment.

Alisha V. 
Rating:
5.0

Customer did not leave a comment.

Peter A. 
Rating:
5.0

Customer did not leave a comment.

thomas P. 
Rating:
5.0

Fast and easy! Staff very helpful.

Michael B. 
Rating:
4.0

The van's windshield was dirty, got on the highway and discovered no windshield wiper fluid to clean it. .

patrick M. 
Rating:
5.0

Everyone was wonderful helping me in a really tough bind. I would not hesitate to rent from them again.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

I got top flight, friendly , knowledgeable and efficient service. See no need for improvement. Very pleasant experience.

Margaret H. 
Rating:
5.0

The return policy was not clearly explained to me, the sign on the door is not posted in a very noticeable place, and the instructions on the sign were unclear.

Kara F. 
Rating:
2.0

Not a huge deal, but was charged an extra $12 for gas that was never there. Had photo documentation but apparently a 15 minute policy was there that I had no knowledge of. Weird way to make a buck

James M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

Great customer service! Chris was a pleasure to work with! Friendly and courteous !

Kristen T. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Brad R. 
Rating:
5.0

Customer did not leave a comment.

JEANNE H. 
Rating:
5.0

Customer did not leave a comment.

CARL O. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

david L. 
Rating:
3.0

Customer did not leave a comment.

Cavonda E. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
3.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
4.0

I did not receive a copy via email of final bill.

Sherry M. 
Rating:
5.0

We consistently receive excellent customer service from this business. Thank you!

Robert A. 
Rating:
5.0

Customer did not leave a comment.

JESSEORLANDO S. 
Rating:
4.0

Customer did not leave a comment.

Markanthony M. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Gas gauge would not register properly when fueling the truck. It would stick and as a result, I overfilled the truck for return. Not the problem of rental location, but it probably cost me $30 extra in fuel.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Louis L. 
Rating:
5.0

Best U-Haul rental dealer hands down!

Thomas P. 
Rating:
5.0

Great service and friendly people. I would recommend this to anyone.

DUSTIN M.  |  Overall Experience 
Rating:
5.0

Staff is super nice and helpful! 10/10 service

Priscilla O.  |  Overall Experience 
Rating:
5.0

Great place to rent a storage unit! Have never been disappointed in the service or friendliness of the staff.

Karen K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin J.  |  Overall Experience 
Rating:
5.0

Thank you

Robert F.  |  Overall Experience 
Rating:
5.0

Excellent service, convenient location, well-lit, easily accessed, and best of all - managed by some extremely kind people! The family who takes care of this facility were always available, perfectly professional, yet at the same time - friendly, patient and helpful. We highly recommend this business, whether it’s for a place to put your things, a place to rent a truck to move your things, or to enjoy a putt putt golf game! :) We thank you all so very much - it’s been a pleasure.

Adrienne Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful

heidi h.  |  Overall Experience 
Rating:
5.0

Excellent service

Lindsay B.  |  Overall Experience 
Rating:
2.0

The facility was unable to honor U-Haul's free one-month storage with drop-off. They stated the only facility that will honor that is 2hrs away but no facility within Charlottesville, VA will honor

Benjamin M.  |  Reservation 
Rating:
5.0

It was a wonderful experience working with this office. I will definitely come back and refer friends and family to utilize their services. Thanks!

leslie s.  |  Overall Experience 
Rating:
5.0

The staff are wonderful, very helpful and amazing people!!!!!!!!!! overall great experience. beautiful location

carmen c.  |  Overall Experience 
Rating:
5.0

Very helpful staff.

STEPHANIE R.  |  Overall Experience 
Rating:
5.0

After a friend offered me storage in her garage I ended up not needing the space at Community Self Storage. The reservation process was straightforward and very easy. I would rent from them again.

Robert P.  |  Reservation 
Rating:
5.0

Great customer service! Clean facility!

Ashley G.  |  Reservation 
Rating:
5.0

Great place!

PATRICK R.  |  Overall Experience 
Rating:
5.0

Perfect place, perfect people. Makes that aspect of moving a refief. Thanks!

jay o.  |  Overall Experience 
Rating:
4.0

Strange a huge piece of glass was in storage unit that wasn’t in when I moved into it. It had a Little dust which a gentleman who helped me find lights Said he would sweep. I said I would do it.

Julie M.  |  Overall Experience 
Rating:
5.0

We had this space for nearly 3.5 years as our son was in college there. The staff were always helpful as they were on move-out as he rented a truck from them to get to Washington DC. Many thanks.

ROSS E.  |  Overall Experience 
Rating:
5.0

I was very impressed by the storage facility. When I retrieved my personal property it was exactly as it was when I stored it a year-and-a-half earlier. The staff was always friendly.

KELSIE D.  |  Overall Experience 
Rating:
5.0

I’ve rented Uhaul trucks a couple of times from CSS, and was so relieved when there was a storage unit spot for us! The process was so smooth, and as always, the staff was very kind. Thanks again!

OLIVIA H.  |  Overall Experience 
Rating:
5.0

I would recommend community storage to anyone. Very nice people!

TERRY G.  |  Overall Experience 
Rating:
5.0

Service was excellent and the people who helped with the contract were very professional.

Privacy R.  |  First Impressions 
Rating:
4.0

Although they did not have a unit large enough for me, they were very helpful accommodating!

Privacy R.  |  First Impressions 
Rating:
5.0

friendly helpful clean

Privacy R.  |  First Impressions 
Rating:
5.0

Staff are great and the facility is clean and convenient.

Privacy R.  |  First Impressions 
Rating:
5.0

Staff are great and the facility clean and convenient.

Privacy R.  |  First Impressions 
Rating:
5.0

I ended up not using the unit and spoke with a customer service representative to cancel the reservation. The representative I spoke to was excellent, however.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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