Customer Reviews for Community Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Thank you

Rating:

5.0

I think you guys should ALWAYS provide a lock to lock up the trucks that you rent. If someone doesn't return the lock, then they should pay for it, with a penalty attached.

Rating:

5.0

We came after hours on a Saturday. Drop off was simple and I had my confirmation email sent early the next morning.

Rating:

3.0

Hostile employee

Rating:

5.0

I have used this location as a pickup and drop-off location several times in the past 2 years. It has alway been a great spot. Contactless pickup using the App was very easy.

Rating:

3.0

More staff

Rating:

4.0

The U-Haul App didn't recognize me at this location which made it frustrating to quickly check-in and return. I needed to call customer service to unlock the lockbox. I like the mobile check-in and return idea but I've never had a successful experience with the mobile App. It was a little scary to have it still not working when I returned the truck at night, I tried the App several time and eventually dropped the key in door slot.

Rating:

5.0

Nothing, they were great. I showed up 3 hours early as they were opening with other customers there and was taken care of professionally, quickly, and with a smile. Definite recommend to a friend/family.

Rating:

5.0

Everything was great. The U-haul employee were really friendly and willing to help. That impressed me is that when I returned back at ~7:30pm (while the location is working until 5:00pm) , there still was a person who took my key and sent me a receipt. I really appreciate his hard work. Location is also very convenient, there are many places for parking and easy to access from US-29. The truck I got was in good conditions and clean. I would give more than 5 stars if it was possible. Thanks so much.

Rating:

5.0

Pick up and drop off using my mobile device went very well. Equipment was ready and clean. We will definitely use this location again!!

Rating:

3.0

When my husband told the gentleman that the truck leaked and had damaged my mattress, etc., he just shrugged him off and said okay.

Rating:

5.0

Excellent service, convenient location, well-lit, easily accessed, and best of all - managed by some extremely kind people! The family who takes care of this facility were always available, perfectly professional, yet at the same time - friendly, patient and helpful. We highly recommend this business, whether it’s for a place to put your things, a place to rent a truck to move your things, or to enjoy a putt putt golf game! :) We thank you all so very much - it’s been a pleasure.

Rating:

5.0

Fantastic, the Gentleman that checked me in was great !! Very Satisfied !

Rating:

3.0

A comment on the truck - There is no working charge port. Neither the 12 volt or the USB charger worked.

Rating:

5.0

This was a self serve drop off via Uhaul app.

Rating:

3.0

Reservation was changed for a second time now having me drop off at a third location. This location was fine. I will not be renting from U-Haul again. I have used UHaul probably a dozen times for short and long distance moves but the customer service for this reservation with multiple location changes. The first change was to a location 25 miles from my house. The move was probably about 5 miles roundtrip so ridiculous to pay all that extra money and time. I had to talk to 2 people to get to someone who could make arrangements for me to pick up a larger truck at a closer location. Upon request she adjusted the charge to the amount in my original reservation. Then the reservation changed such that the self check in feature didn't work resulting in an hour long phone call...mostly on hold (3x) before I was able to get the truck.

Rating:

5.0

Add grab bar on left side of box entry there was only one on the right side.

Rating:

5.0

Dealer was great ...as was your help desk but I do think it's problematic that in a market as big as Charlottsville that you don't have a local emergency service ( we had a damaged rim and a punctured tire and it took close to 6 hours to get it serviced)...not exactly punctual...again no complaints otherwise...

Rating:

5.0

Very good with communications, especially with COVID-19 restrictions.

Rating:

3.0

Nobody around Sunday. Checked out on Monday ,Ok.

Rating:

3.0

Check in person very helpful.

Rating:

1.0

u haul web site is cumbersome and time consuming; web site quit twice and little help from pick-up location where lawn mower and busy street were next to service window. It took over one hour to pick up the truck, time which should be available for moving. Your new web-based approach is terrible customer service. Web site works particularly poorly and often will not open with Safari.

Rating:

5.0

Keep up the great job!

Rating:

5.0

The first time experience with self check in was frustrating. The one line chat person for customer service for the online check-in was poor. Luckily a representative of this location was on site and was extremely helpful. I believe he said his name was either MARK or Mike Hammond.

Rating:

3.0

We drove 65 miles. Before to drop off the truck we filled the tank with gas. It turned out 9 gallons! For 65 miles. That's not right.

Rating:

5.0

I absolutely like the online rental process, and the manager was very nice professional and helpful to me. I would highly recommend this location. Thanks for your service.

Rating:

5.0

I would make the no contact check in less time consuming and the phone verification part is the most difficult part people aren't always available to answer the phone and then to have to wait for a answer is very very time consuming . I was on site at 10:45 for a 11:00 check in and didn't get checked in until 11:30 this was entirely too time consuming. I should have just selected the regular check in option.

Rating:

3.0

It was very difficult to get the u-haul after arriving at the facility. The process was very lengthy and had many hiccups. There was no one on site and the website was clunky. I could not get the location setting to work on my phone, so I had to use a friend. There was no mention of needing a second form of ID, and information like this as well as a photo of my ID should have been asked when I first started the reservation. The customer care representative took her time doing the paperwork on her end, and did not provide any updates. The first secondary contact was rejected, and we were never told. In the end, it took about 45 min to get the u-haul, which made me late to my next appointment. The u-haul also did not have a full tank of gas, which was hard to measure when refilling it. I would not recommend anyone going to this location after hours. There should really be someone on site on Saturdays when most people are in need of a u-haul.

Rating:

5.0

The gentleman in charge of the location was very helpful. He had great patience in guiding me through the arduous online check in procedure. He should be a teacher. Very well done.

Rating:

4.0

It would have been really helpful if I could have extended my rental another day. I called and asked about extending the rental and I was informed that it was not available. If it had been available for another day it would have helped me a lot. There was also a $20 change that I don't know what it was for. I'm sure that if I had read all of the fine print it would have mentioned it, but I find that to be a little bit deceptive when you advertise rentals for $19.99 but it actually costs more than twice that. I wish you would just be honest and upfront about the cost.

Rating:

5.0

I was having some difficulty with my UHaul app to sign my vehicle out. The attendant, Faith, was more than helpful. She went out of her way to ensure that I had everything in order. I also needed her help later in the day, and she came through in a stellar fashion. I have always found this UHaul facility good, but Faith made it stellar.

Rating:

5.0

Nothing. Very good experience. Thank you.

Rating:

5.0

very helpful, I really know nothing about moving and driving a truck like this but Mr Hammond was very helpful.

Rating:

5.0

Thank you for all your help

Rating:

5.0

The process was easy and convenient for my needs. Everything was great. Thanks!

Rating:

5.0

The location is great and the guy who worked there was extremely helpful. However, I checked in and picked up the truck via the U-Haul app, and the wait time was a bit long (~10 mins waiting for approval). I think it's fine if I could know the approximate wait time in advance, but without knowing, I was wondering if something was wrong while I stared at my “waiting for approval” screen for 10 mins.

Rating:

4.0

The app is NOT easy to use.

Rating:

4.0

My issues were not with this location, it is with U-Haul. My initial reservation was cancelled and the second one was difficult to activate. Very frustrating experience.

Rating:

5.0

really hate having to take all the pictures prefer counter rental

Rating:

3.0

Clerk struggled with completing my transaction and getting me out of there. Also very awkward figuring out what to do since nobody was at the desk and the building was closed

Rating:

5.0

Everyone was very helpful

Rating:

5.0

Excellent service

Rating:

2.0

The facility was unable to honor U-Haul's free one-month storage with drop-off. They stated the only facility that will honor that is 2hrs away but no facility within Charlottesville, VA will honor

Rating:

5.0

It was a wonderful experience working with this office. I will definitely come back and refer friends and family to utilize their services. Thanks!

Rating:

5.0

The staff are wonderful, very helpful and amazing people!!!!!!!!!! overall great experience. beautiful location

Rating:

5.0

Very helpful staff.

Rating:

5.0

After a friend offered me storage in her garage I ended up not needing the space at Community Self Storage. The reservation process was straightforward and very easy. I would rent from them again.

Rating:

5.0

Great customer service! Clean facility!

Rating:

5.0

Great place!

Rating:

5.0

Perfect place, perfect people. Makes that aspect of moving a refief. Thanks!

Rating:

4.0

Strange a huge piece of glass was in storage unit that wasn’t in when I moved into it. It had a Little dust which a gentleman who helped me find lights Said he would sweep. I said I would do it.

Rating:

5.0

We had this space for nearly 3.5 years as our son was in college there. The staff were always helpful as they were on move-out as he rented a truck from them to get to Washington DC. Many thanks.

Rating:

5.0

I was very impressed by the storage facility. When I retrieved my personal property it was exactly as it was when I stored it a year-and-a-half earlier. The staff was always friendly.

Rating:

5.0

I’ve rented Uhaul trucks a couple of times from CSS, and was so relieved when there was a storage unit spot for us! The process was so smooth, and as always, the staff was very kind. Thanks again!