Customer Reviews for Community Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Community Self Storage
ANTHONY S. on
Great service
Robert B. on
Provide a trailer jack to get this heavy trailer off my hitch! (After Hours Drop-off) Otherwise it was wonderful!
Phillip K. on
No improvement necessary. A very efficient process with qualified friendly staff.
Walter S. on
The service at the putt-putt was fantastic, however my experience with Uhaul and the two Ruckersville locations was very poor. I reserved a truck for pickup at 9am and the Uhaul website verified it, even though the Uhaul site didn't open until 12pm. This was very upsetting. Additionally, Uhaul's website listed Pic-n-Pac in Ruckersville as a valid drop-off location when they are no longer affiliated with Uhaul.
Ernest W. on
This was the easiest and smoothest rental EVER for me. The trailer was ready when I arrive. The customer service rep hooked up the trailer and insured it was connected properly . Plus gave me knowledgeable advise on keeping safe. The paperwork only took a few minutes because the rep was fully prepared. Best rental experience by far. A++!!
Jennifer W. on
He was so helpful!!! Called HQ to fix the errors made on the pick-up end and got us a refund. He was great!
Caroline K. on
The person on the phone was helpful and accommodating.
Michael P. on
The staff here were extremely friendly and helpful, and we were on our way with our vehicle trailer hooked up quickly and securely.
Kenneth P. on
I did after hours drop off. Using the U-Haul online checkin was easy.
Jon Q. on
Self check out required the use of a working camera phone and I did not have one! I don’t think that technology should be required to take pictures and submit proof that you didn’t break equipment! Other than that friendly staff etc. but taking pictures and proving that you brought it back seems to be excessive
Chad S. on
Mark is easy to work with and keeps things moving at his location. They have a wide variety of rentals to choose form as well.
Audrey K. on
The van was clean but not as clean as I left it! I brought it back better than when I picked it up. I wish I could get some kind of discount for that.
Chris P. on
I am very dissatisfied with being charged mileage to pick up a truck that was only available 10 miles from where I was moving my daughter. There is U-Haul location less than a mile from where the move was taking place, but they didn’t have have a 15, 17 or 20 foot truck available. The place I rented the truck from had U-Haul on everything in the building (Uniforms and signage) but claimed to not represent U-Haul when I asked them to give me mileage for having to drive 10 miles out of the way. I hope U-Haul will work on improving the customer experience, this is the second time that I have had an issue with U-Haul. I would Welcome a call from a U-Haul representative to explain how the company can improve there Customer Service practices.
tyler T. on
Keys were not available for pick up. Rerouted to a different location via customer service scheduling department. Only truck available was a 15’ truck which is not what I originally reserved at first location. Drove an additional 24 miles to pick up/drop off location. Was charged .99 per mile which was a discounted rate but did not cover the additional 24 miles from location. Arrived at location and waited 45 min for a truck because uhaul server was not loading on locations computer. Ended up being a 2+ hour delay from original reservation time. Truck was clean and no problems with the truck. Obtaining the truck was the issue. Would not recommend z auto location or community storage units location to anyone. Poorly managed at z auto. Terrible pick up service at community storage.
Indraneel S. on
Customer service was great. Made the renting process very easy and prompt. Representatives were smiley and friendly.
Michael P. on
Mark runs a tight ship. He and his staff are helpful and friendly. They made everything about the contract and costs perfectly clear. Mark offered suggestions (insurance, dolly and blankets). We inspected the truck and I was on my way - easy as toast. Of all my moving and truck rentals over my lifetime Uhaul at Putt Putt in Charlottesville has been the best experience. Great work Mark and company.
Lauren D. on
always a pleasure doing business with this location
Bridget M. on
Thank you for great customer service!
BRIAN C. on
Very nice managers!
JASMINE W. on
Great customer service! Easy pick up and drop off! Definitely recommend!
Tamera W. on
It was a very easy process. Mark is delightful, knowledgeable and easy to communicate with.
Aaron T. on
Thankfully the location was able to get me a truck since the corporate office changed my pick up time to over 6 hours later. Thankfully corporate realized there error and credited back some of the money from the rental.
Lonnie S. on
Excellent rental experience. Very helpful in considering and selecting the right trailer. Connecting and returning the trailer went very quickly and smoothly. People were extremely knowledgeable, friendly and helpful. Will definitely return there for future rental needs.
heidi h. on
Everyone was very helpful
Lindsay B. on
Excellent service
Benjamin M. on
The facility was unable to honor U-Haul's free one-month storage with drop-off. They stated the only facility that will honor that is 2hrs away but no facility within Charlottesville, VA will honor
leslie s. on
It was a wonderful experience working with this office. I will definitely come back and refer friends and family to utilize their services. Thanks!
carmen c. on
The staff are wonderful, very helpful and amazing people!!!!!!!!!! overall great experience. beautiful location
STEPHANIE R. on
Very helpful staff.
Robert P. on
After a friend offered me storage in her garage I ended up not needing the space at Community Self Storage. The reservation process was straightforward and very easy. I would rent from them again.
Ashley G. on
Great customer service! Clean facility!
PATRICK R. on
Great place!
jay o. on
Perfect place, perfect people. Makes that aspect of moving a refief. Thanks!
Julie M. on
Strange a huge piece of glass was in storage unit that wasn’t in when I moved into it. It had a Little dust which a gentleman who helped me find lights Said he would sweep. I said I would do it.
ROSS E. on
We had this space for nearly 3.5 years as our son was in college there. The staff were always helpful as they were on move-out as he rented a truck from them to get to Washington DC. Many thanks.
KELSIE D. on
I was very impressed by the storage facility. When I retrieved my personal property it was exactly as it was when I stored it a year-and-a-half earlier. The staff was always friendly.
OLIVIA H. on
I’ve rented Uhaul trucks a couple of times from CSS, and was so relieved when there was a storage unit spot for us! The process was so smooth, and as always, the staff was very kind. Thanks again!
TERRY G. on
I would recommend community storage to anyone. Very nice people!