Trailer was a disaster. I should not have taken it because the doors would not latch properly. Then, in the middle of my trip there was a large rainstorm and when I started unpacking the next day leaks in the front of the trailer left and the bottom boxes in two rows very damp. We had to turn the boxes upside down to carry them as the cardboard was mushy. Fortunately the damage to contents was limited. The staff in Charlottesville told me about the deficient latch and how to close the doors, but the leak was the big problem.This is the first time U=Haul has ever disappointed me in the type of equipment they rent.
Richard M
Community Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Charlottesville, VA 22901
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Customer Reviews
- 4.5 Average Customer Rating
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Very easy, straightforward instructions and friendly staff. Keep up the good work
Steve GEverything went well, no suggested improvements
Todd TAlways great service here. I did not even need go into the office to drop off my rental, as someone was able to meet me in the parking lot when I pulled in to make my return fast and easy.
MARY FThe online after hours return experience requires a LOT of effort by the client. Demanding a photo of the dashboard for mileage and fuel level is not appropriate when the info can be easily entered manually. Also, the number of photos of the returned equipment is excessive. This isn’t an insurance claim. It’s an equipment return.
Terry P