The check out and check in process was time consuming, inefficient and difficult. Had to upload photo's multiple times and had to restart the application multiple times. You have shifted tasking to the consumer with the process, and it is not appreciated.
Tim L
Community Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Charlottesville, VA 22901
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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same reliable staff over many years. non-plussed.
Joel BOil level was low (17%) and got down to 11% by end of trip. Would have been nice (for peace of mind) if it had been topped off. Tank was at 7/8. Had it been full, i could have made it to destination without stopping/refueling.
Albert MAt time of rental have attendant to remind the renter that they will be receiving a text message about UHaul photos made, especially if 65 years of age or older. I was not informed and read message three days later.
Roger J10 miles into my trip the oil light appeared. I was close to another U-Haul dealership and stopped to have them look at it. They added 3 quarts of oil and called for U-Haul service to look over the truck. They came 35 minutes later, assessed the engine. They drove off to an auto store, came back and added fluid. All this caused a two hour delay, which meant I could not reach my pre-paid hotel. I was very frustrated.
Joe M