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Ken Sampson
Customer Reviews for Community Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were helpful in correcting inaccurate mileage allowance for the rental.
paul hannaUhaul process I'd AWFUL!! IT NEVER PICKS UP YOUR LOCATION.
RACHEALDENISE FEGGANSThe gentleman who helped us was professional, personable, and efficient. Appreciate that.
Janie HolbrookVery friendly and nice!
Yufeng SongMark was wonderful and very efficient. Give him a raise!
Toan NguyenAlways have perfect equipment
Peter MwasungaI felt extremely unsafe in the truck, I had to turn around and drive it back to the U-Haul place to totally be disregarded even though the truck had had prior complaints. The vehicle drove so poorly it double our drive time because we had to drive under the speed limit and doubled out mileage by having to turn around. We rented furniture pads which were dirty and smelted disgusting, we weren’t to use them. We were able to use the dolly. I was originally quoted $67 and charged $97 the day of rental them $130 total after returning it . Spoke with the manager who was very nice but gave me $30 back totaling the cost of $100 which is extremely overpriced for the quality, experience and added stress on top of moving. Do not use this place. I will attach videos and pictures on a google review. Honestly extremely dangerous and disappointing. Not worth the money at all. Spend a little more elsewhere for peace of mind. I sure will next time
Erika WilsonCustomer service was great but the truck's power was HORRIBLE. It could barely get to 50 MPH while empty. Thank goodness it was only a local move. It would not have been workable for any inclines on the highway.
Andrea DentonEverything from check out, to check back in is always excellent!!
Timothy HaleWhenever I need Uhaul services I got to this location. They have professional/effective management and clean inventory. I recommend them.
Daniel SmithIn general the equipment did seem a bit "old" and beaten up... the tires were also muddy. I was also charged for pads and dolly that were not in the truck when I picked it up... can these be refunded, please.
Michael RichardsVery very pleased, overall. One comment regarding the specific truck rented - extreme play in steering wheel at highway speeds.
KEVINPATRICK KENNYCheck all trucks accurately to make sure they are useable ,
Manisha EllisGreat experience.
Robert DeManDropped off early with no problem Polite, prompt attendant.Easy access to lot with good parking.
Vaden ShieldsWhole process was smooth. Service and staff were excellent. Highly recommend.
Timothy ChaneyThe employee at the location was very professional, kind, and patient. Thank you for a great job
Ahmad MashayekhExcellent customer service. Gave great advice. Knowledgeable and helpful
Brian HunsakerGreat experience! Everything went perfectly. Thanks!
Donald SmithI honestly HATE using you all!!! The only reason we do is because it’s the most affordable around here! You are a scam, in that you ALWAYS manage to find a way to add a charge for something!! You have your system set up in such a way that it is IMPOSSIBLE to just rent and return a truck without extra charges! You all are the worst!
Ayanna HallNothing--the person who helped me was also very friendly!
TERESAWADE TYLERThe location was fine. The truck was in awful shape, made terrible sounds while driving, the heat didn’t work. The airbag light was on which made me feel uneasy. Seats were ripped up. Definitely not uhaul quality or at least not what I’ve experienced before from uhaul.
Ray FeolaI still have not received a paid receipt for this rental.
Chris DePreeVery nice gentleman runs the place.
mike latskoNot priced as advertised. Mileage plus fuel with the daily rate and insurance. What a racket.
Rodney CookGreat
Michael FerraraThe U-Haul was clean but not driving well at all. It needs to be maintained or taken off the road.
Notieca HillIf you have an android phone, do not use the automated check-in and drop-off.
Frederic SimonGreat service , thank you
Monica CrespoHelpful and professional
Catherine PotterTo make a online reservation is very cumbersome and misleading and therefore a waste of time in my opinion. Easier to just wait for office to open and pick up vehicle.
STEFANUS VAN EMMENISMore staffing maybe. That poor fella was busy.
Ladawnte WilliamsThe staff are pleasant and helpful. The experience was excellent!
Dolores RubyChanged drop off locations and the office went out of their way to help get my U-Haul trailer dropped off. Super nice and helpful people.
Ricky BowlingGREAT EXPERIENCE!
Lindsay whitneymcauliffMatt is fantastic - he was super helpful and friendly and the truck SMELLED clean. 10/10, A++, best experience with any Uhaul service in 15+ years as a customer
Harrison DimonThis is the site I selected for the return of my truck. The return site was important to me because it was within walking distance of where I would be picking up a rental car. After I took delivery of my truck, I started getting emails from U-Haul saying my return site had been changed to another location 50 miles away. the emails implied that I had asked for this change, which I had not, and I never agreed to a different return site. I called the U-Haul number and insisted that the return site that I selected be reinstated, which it was. This has happened to me before. I think U-Haul is engaged in a racket to try to get trucks delivered to spots where they need them at the customer’s expense in time, gas and inconvenience.
Keith CuthrellEasy check in and verification of truck status to close out the rental/truck use.
David MastersonExcellent customer service
FINIS CRAFTMark was amazingly accommodating and friendly. Every aspect was fantastic according to my Husband Jim Statham. We appreciate all he did for us. You are lucky to have him as an employee
Jim Statham | Overall ExperienceMark is wonderful.
Tanae Frost | Overall ExperienceMy things were in storage for years as I went through a prolonged life transition. Every time I went to check on things or to get something or to put something in my unit after a relative's estate finally closed, the facility was easy to access while being secure, clean, and well-lit. Most importantly, the staff were always friendly, knowledgeable, more than willing to go the extra mile to help, and a joy to work with. I'm sure there are other facilities that are newer and more attractive, but I doubt if there is a better staff anywhere. I'm beyond grateful I had such peace of mind while going through a longer than expected period of transition. The staff made all the difference.
Lu Ann COOLEY | Overall ExperienceVery satisfied.
Manouchehr Mohajeri | Overall ExperienceWonderful and easy to work with. They require that you set up your lease in person is the only thing to keep in mind. Conveniently located.
Christine Meyer | Overall ExperienceMark is a great guy!
LORRIE HARGROVE | Overall ExperienceThis place is great. Community Self-storage has friendly and professional staff and competitive pricing. Would recommend the place to a friend.
SIMONAS CEPENAS | Overall ExperienceGreat experience. Convenient and easy to access. Friendly and helpful staff. Very secure.
Maureen Deane | Overall ExperienceI had my unit for about 2 years, when i moved my stuff out i noticed how there were no bugs or mice or anything in my belongings like i thought there would be. Im very pleased and would recommend this place to anyone.
destine town | Overall ExperienceGreat service and friendly people. I would recommend this to anyone.
DUSTIN MEDLEY | Overall ExperienceStaff is super nice and helpful! 10/10 service
Priscilla Opoku-Yeboah | Overall ExperienceGreat place to rent a storage unit! Have never been disappointed in the service or friendliness of the staff.
Karen Kruse | Overall ExperienceThank you
Robert Feldman | Overall ExperienceExcellent service, convenient location, well-lit, easily accessed, and best of all - managed by some extremely kind people! The family who takes care of this facility were always available, perfectly professional, yet at the same time - friendly, patient and helpful. We highly recommend this business, whether it’s for a place to put your things, a place to rent a truck to move your things, or to enjoy a putt putt golf game! :) We thank you all so very much - it’s been a pleasure.
Adrienne Young | Overall ExperienceEveryone was very helpful
heidi henyon | Overall ExperienceExcellent service
Lindsay Brown | Overall ExperienceThe facility was unable to honor U-Haul's free one-month storage with drop-off. They stated the only facility that will honor that is 2hrs away but no facility within Charlottesville, VA will honor
Benjamin Montez | ReservationIt was a wonderful experience working with this office. I will definitely come back and refer friends and family to utilize their services. Thanks!
leslie sherwood | Overall ExperienceThe staff are wonderful, very helpful and amazing people!!!!!!!!!! overall great experience. beautiful location
carmen candelario | Overall ExperienceVery helpful staff.
STEPHANIE RODDY | Overall ExperienceAfter a friend offered me storage in her garage I ended up not needing the space at Community Self Storage. The reservation process was straightforward and very easy. I would rent from them again.
Robert Parker | ReservationGreat customer service! Clean facility!
Ashley Grooms | ReservationGreat place!
PATRICK ROACH | Overall ExperiencePerfect place, perfect people. Makes that aspect of moving a refief. Thanks!
jay ortengren | Overall ExperienceStrange a huge piece of glass was in storage unit that wasn’t in when I moved into it. It had a Little dust which a gentleman who helped me find lights Said he would sweep. I said I would do it.
Julie Murphy | Overall ExperienceWe had this space for nearly 3.5 years as our son was in college there. The staff were always helpful as they were on move-out as he rented a truck from them to get to Washington DC. Many thanks.
ROSS EASTMAN | Overall ExperienceI was very impressed by the storage facility. When I retrieved my personal property it was exactly as it was when I stored it a year-and-a-half earlier. The staff was always friendly.
KELSIE DAVIS | Overall ExperienceI’ve rented Uhaul trucks a couple of times from CSS, and was so relieved when there was a storage unit spot for us! The process was so smooth, and as always, the staff was very kind. Thanks again!
OLIVIA HESSING | Overall ExperienceI would recommend community storage to anyone. Very nice people!
TERRY GIBBONS | Overall ExperienceService was excellent and the people who helped with the contract were very professional.
Privacy Request | First ImpressionsAlthough they did not have a unit large enough for me, they were very helpful accommodating!
Privacy Request | First Impressionsfriendly helpful clean
Privacy Request | First ImpressionsStaff are great and the facility is clean and convenient.
Privacy Request | First ImpressionsStaff are great and the facility clean and convenient.
Privacy Request | First ImpressionsI ended up not using the unit and spoke with a customer service representative to cancel the reservation. The representative I spoke to was excellent, however.
Privacy Request | First Impressions