This was a pretty trying UHaul experience from the get go, from having my first reservation unfilled to ending up with a truck bigger than I needed/wanted to getting dinged for a fuel cost when I have a photo of the fuel gauge that had me spot on where I believed it needed to be (3/8 of a tank).Dave S.
Customer Reviews for Community Self Storage
(U-Haul Neighborhood Dealer)
Charlottesville, VA 22901
(Located on Rio Road east of the mall and Rt 29)
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat-Sun: 9 am - 1 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.IAN PAUL C.
Customer did not leave a comment.Judy S.
Customer did not leave a comment.GRACEO'BRIEN J.
Not related to the pickup location U haul never gave us the pick up or drop off location until we were on the phone for over 1 hour calling the 1800 number and then the location regional coordinator. The emails and text informed us that what we requested may not be available and that was the ONLY communication until we called to confirm. Would you consider refunding part of our expense for the additional work we had to do just to pickup and drop off. We were told that this is uncommon. I am not sure what happened to our reservation.MATTHEWTING H.
Customer did not leave a comment.JOSHUA K.
Customer did not leave a comment.DONALDARIC E.
Customer did not leave a comment.Hamid N.
Customer did not leave a comment.Bing X.
Customer did not leave a comment.MICHAELJOSEPH S.
I was unable to use the web-based return function due to your slow computer functions. Also unable to get through to a customer service rep on a Sunday evening -- waited on hold for ten minutes then gave up and expected to have to pay the $20.00 penalty. The people at Community Self Storage were very understanding and commented that they realized how bad the automated drop-off routine is and did not charge me. I rent a truck approximately twelve time in a normal year and hope you will get your company stuff together enough to match the superior service from Community Self Storage and make the corporate experience more reasonable for your loyal returning customers.Leo M.
Gorgeous ðŸ‘HUAGAN C.
Very quick and friendly service. The truck was practically new.Allen W.
Customer did not leave a comment.DEANMATTHEW S.
Mark was friendly, flexible, and accommodating. The customer service at this location is nothing short of excellent. Most of our moving day was stressful, and we had a ton of setbacks, but Mark worked with us to make sure we had the best experience possible. I highly recommend this location for all moving needs.CARRIECHILDRESS G.
Customer did not leave a comment.Christopher H.
Excellent customer service. Everyone was extremely friendly, kind, and knowledgeable.ERICALBERT N.
This is the only Uhaul in the area that I'll go to for service. That's not to say that others in the area are bad, this one is just the best there is.ERICEDWARD E.
Was supposed to be open and was closedWilliam S.
Customer did not leave a comment.Martin J. | Overall Experience
Fast easy process.Thomas P.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.WESLEYTHOMAS S.
Customer did not leave a comment.JAMESEDWARD F.
Customer did not leave a comment.MOHANNEDANAS YOU A.
Customer did not leave a comment.Schyler B.
Very easy to do mobile pickup on a Sunday!Deirdre A.
Customer did not leave a comment.Patricia W.
Very professional, friendly, and efficient. Highly recommend!Robert G.
Customer did not leave a comment.JENNIFER L.
You were good boys thank you for everythingJOSHUARYAN J.
Customer did not leave a comment.Herbert E.
The staff were very friendly and helpful, and were mindful of COVID19 precautions. The on-line reservation system was easy to use and when I had trouble using it for my after-hours return the staff took care of it the next day no problem.MARY F.
Very professional staff; super convenient and easy to get to location.CHRISTINE G.
Customer did not leave a comment.James S.
The staff were terrific. They were courteous, efficient, and very helpful. The van was spotless, and easy to drive. Great job!Alan Y.
These ratings only ask about locations, not about the uhaul customer service experience as a whole. My recent experience was very poor and left me extremely frustrated with uhaul. Not only was my reservation bumped the day before my pick up, when I went to the second location (13 miles from the original), there was no equipment there and the people noticed my reservation had been double booked. I had to drive an additional 45 miles out of my way to pick up a truck. Out of â€œcourtesyâ€ they gave me a larger truck with a discount, however by the time the additional fees were added, I ended up paying more than my original. Then when I requested a later drop off time free of charge for the aggravation, I was told no. I spoke with some manager who identified herself as the highest level person I could speak with and she â€œcouldn't help meâ€. But she did say there was an hour grace period. That was a lie. I was charged an extra day for a 20 minute delay past my 1:00 drop off time. I relocated from Virginia to Maryland and drove through horrible traffic to get here, encountering time delays. They knew ahead of time I was requesting a later drop off but decided not to extend customer service. What do reservations matter if customers are going to lose their bookings, have to drive nearly an hour out of the way to pick up equipment, then get charged a full extra day when the customer has already requested an extension? Oh and to boot, the size truck, being larger than I requested, led to my items shifting out of place and falling. And I was still charged more for it. This company does not follow good customer service practices and I will carry my stuff on my back and walk before renting from uhaul again. You've lost a customer and I'm going to tell everyone I know about my experience.Joyceta C.
Customer did not leave a comment.Bruce C.
Customer did not leave a comment.CHRISTOPHERHEATO D.
The man who runs this uhaul is very helpful and very nice. The whole rental process is easy and enjoyable.MARK M.
Service was excellent.CRISTIAN M.
Customer did not leave a comment.Calvin D.
Customer did not leave a comment.Michelle H.
App check in and drop off was confusing. App needs a complete redesign and really sucks.Tyler H.
Customer did not leave a comment.SAI KIRAN N.
Customer did not leave a comment.Jack J.
The employee working went above and beyond to assist!Phil H.
Mark was great and the 15' truck worked out perfect. The only thing that caught me off guard was the 10% tax Virginia charges for renting a moving truck which was applied at pickup, so it would be nice to know ahead of time.James N.
Customer did not leave a comment.RAELISSA G.
Customer did not leave a comment.Erich E.
The U-Haul application need to be stronger, and tell teh renter to wait at times. In the obtaining and the returning, the application started over at the beginning after I had entered almost everything, probably because I was supposed to wait but did not know that. Truck was old and steering was wandering. Truck was great in every other way.Charles H.
Customer did not leave a comment.Rachel Y.
The service I received could not be improved.JONATHANE R.
I dropped vehicle after hours so I didn't interact with anyone but the online delivery.JORGE C.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.SHAWNROOSEVELT J.
Customer did not leave a comment.CHABRENALATEECE L.
Customer did not leave a comment.Jeffrey S.
Customer did not leave a comment.Stewart B.
Fantastic, totally without a glitchNATHANIELBENJAMI S.
Zero problems and very affordable - great experience!!!RANDALLKEVIN G.
Customer did not leave a comment.Bill C.
Customer did not leave a comment.EUSHEILADEMETRIA T.
Customer did not leave a comment.Kellie S.
Customer did not leave a comment.Bradley E.
Customer did not leave a comment.Micah M.
Customer did not leave a comment.Caitlyn R.
Customer did not leave a comment.Dylan R.
Thank youRobert F. | Overall Experience
I think you guys should ALWAYS provide a lock to lock up the trucks that you rent. If someone doesn't return the lock, then they should pay for it, with a penalty attached.Elizabeth S.
Customer did not leave a comment.RAVENLYNELL B.
Customer did not leave a comment.Patricia C.
Customer did not leave a comment.Mark J.
Customer did not leave a comment.JESSEEMERSON T.
Customer did not leave a comment.MARKYEOMAN S.
Customer did not leave a comment.ADAMNELSON J.
Customer did not leave a comment.BENJAMIN H.
Customer did not leave a comment.Laura D.
Customer did not leave a comment.EUSHEILADEMETRIA T.
Customer did not leave a comment.James S.
Customer did not leave a comment.Angela K.
We came after hours on a Saturday. Drop off was simple and I had my confirmation email sent early the next morning.Sean B.
Customer did not leave a comment.Angela V.
Customer did not leave a comment.Eugenia W.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.SARAHJEANETTE H.
Customer did not leave a comment.JOHN B.
Hostile employeeLAURENMARY B.
I have used this location as a pickup and drop-off location several times in the past 2 years. It has alway been a great spot. Contactless pickup using the App was very easy.Edward Alexander D.
Customer did not leave a comment.HARRY G.
More staffPAMELAMARIE L.
The U-Haul App didn't recognize me at this location which made it frustrating to quickly check-in and return. I needed to call customer service to unlock the lockbox. I like the mobile check-in and return idea but I've never had a successful experience with the mobile App. It was a little scary to have it still not working when I returned the truck at night, I tried the App several time and eventually dropped the key in door slot.Sandra Lisa H.
Nothing, they were great. I showed up 3 hours early as they were opening with other customers there and was taken care of professionally, quickly, and with a smile. Definite recommend to a friend/family.PAULANDREW D.
Everything was great. The U-haul employee were really friendly and willing to help. That impressed me is that when I returned back at ~7:30pm (while the location is working until 5:00pm) , there still was a person who took my key and sent me a receipt. I really appreciate his hard work. Location is also very convenient, there are many places for parking and easy to access from US-29. The truck I got was in good conditions and clean. I would give more than 5 stars if it was possible. Thanks so much.Maxim S.
Customer did not leave a comment.Karl H.
Customer did not leave a comment.SARAHSTACIA B.
Pick up and drop off using my mobile device went very well. Equipment was ready and clean. We will definitely use this location again!!Tanya A.
Customer did not leave a comment.Uche N.
Customer did not leave a comment.Kelly M.
Customer did not leave a comment.Kenneth W.
When my husband told the gentleman that the truck leaked and had damaged my mattress, etc., he just shrugged him off and said okay.GARYWAYNE B.
Excellent service, convenient location, well-lit, easily accessed, and best of all - managed by some extremely kind people! The family who takes care of this facility were always available, perfectly professional, yet at the same time - friendly, patient and helpful. We highly recommend this business, whether it’s for a place to put your things, a place to rent a truck to move your things, or to enjoy a putt putt golf game! :) We thank you all so very much - it’s been a pleasure.Adrienne Y. | Overall Experience
Customer did not leave a comment.PRINCE PAULSPERO M.
Customer did not leave a comment.Elizabeth C. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!