Customer Reviews for Community Self Storage
(U-Haul Neighborhood Dealer)

3629 reviews

1525 Putt Putt Pl   Charlottesville, VA 22901
(Located on Rio Road east of the mall and Rt 29)

(434) 973-0495

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(434) 973-0495

1525 Putt Putt Pl
Charlottesville, VA 22901
(Located on Rio Road east of the mall and Rt 29)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very easy to do mobile pickup on a Sunday!

Deirdre A. 
Rating:
5.0

Customer did not leave a comment.

Patricia W. 
Rating:
5.0

Very professional, friendly, and efficient. Highly recommend!

Robert G. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER L. 
Rating:
5.0

You were good boys thank you for everything

JOSHUARYAN J. 
Rating:
5.0

Customer did not leave a comment.

Herbert E. 
Rating:
5.0

The staff were very friendly and helpful, and were mindful of COVID19 precautions. The on-line reservation system was easy to use and when I had trouble using it for my after-hours return the staff took care of it the next day no problem.

MARY F. 
Rating:
5.0

Very professional staff; super convenient and easy to get to location.

CHRISTINE G. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

The staff were terrific. They were courteous, efficient, and very helpful. The van was spotless, and easy to drive. Great job!

Alan Y. 
Rating:
4.0

These ratings only ask about locations, not about the uhaul customer service experience as a whole. My recent experience was very poor and left me extremely frustrated with uhaul. Not only was my reservation bumped the day before my pick up, when I went to the second location (13 miles from the original), there was no equipment there and the people noticed my reservation had been double booked. I had to drive an additional 45 miles out of my way to pick up a truck. Out of “courtesy” they gave me a larger truck with a discount, however by the time the additional fees were added, I ended up paying more than my original. Then when I requested a later drop off time free of charge for the aggravation, I was told no. I spoke with some manager who identified herself as the highest level person I could speak with and she “couldn't help me”. But she did say there was an hour grace period. That was a lie. I was charged an extra day for a 20 minute delay past my 1:00 drop off time. I relocated from Virginia to Maryland and drove through horrible traffic to get here, encountering time delays. They knew ahead of time I was requesting a later drop off but decided not to extend customer service. What do reservations matter if customers are going to lose their bookings, have to drive nearly an hour out of the way to pick up equipment, then get charged a full extra day when the customer has already requested an extension? Oh and to boot, the size truck, being larger than I requested, led to my items shifting out of place and falling. And I was still charged more for it. This company does not follow good customer service practices and I will carry my stuff on my back and walk before renting from uhaul again. You've lost a customer and I'm going to tell everyone I know about my experience.

Joyceta C. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERHEATO D. 
Rating:
5.0

The man who runs this uhaul is very helpful and very nice. The whole rental process is easy and enjoyable.

MARK M. 
Rating:
5.0

Service was excellent.

CRISTIAN M. 
Rating:
5.0

Customer did not leave a comment.

Calvin D. 
Rating:
3.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

App check in and drop off was confusing. App needs a complete redesign and really sucks.

Tyler H. 
Rating:
5.0

Customer did not leave a comment.

SAI KIRAN N. 
Rating:
5.0

Customer did not leave a comment.

Jack J. 
Rating:
5.0

The employee working went above and beyond to assist!

Phil H. 
Rating:
4.0

Mark was great and the 15' truck worked out perfect. The only thing that caught me off guard was the 10% tax Virginia charges for renting a moving truck which was applied at pickup, so it would be nice to know ahead of time.

James N. 
Rating:
5.0

Customer did not leave a comment.

RAELISSA G. 
Rating:
5.0

Customer did not leave a comment.

Erich E. 
Rating:
4.0

The U-Haul application need to be stronger, and tell teh renter to wait at times. In the obtaining and the returning, the application started over at the beginning after I had entered almost everything, probably because I was supposed to wait but did not know that. Truck was old and steering was wandering. Truck was great in every other way.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Rachel Y. 
Rating:
5.0

The service I received could not be improved.

JONATHANE R. 
Rating:
4.0

I dropped vehicle after hours so I didn't interact with anyone but the online delivery.

JORGE C. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

SHAWNROOSEVELT J. 
Rating:
5.0

Customer did not leave a comment.

CHABRENALATEECE L. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
3.0

Customer did not leave a comment.

Stewart B. 
Rating:
5.0

Fantastic, totally without a glitch

NATHANIELBENJAMI S. 
Rating:
5.0

Zero problems and very affordable - great experience!!!

RANDALLKEVIN G. 
Rating:
3.0

Customer did not leave a comment.

Bill C. 
Rating:
5.0

Customer did not leave a comment.

EUSHEILADEMETRIA T. 
Rating:
3.0

Customer did not leave a comment.

Kellie S. 
Rating:
5.0

Customer did not leave a comment.

Bradley E. 
Rating:
5.0

Customer did not leave a comment.

Micah M. 
Rating:
5.0

Customer did not leave a comment.

Caitlyn R. 
Rating:
5.0

Customer did not leave a comment.

Dylan R. 
Rating:
5.0

Thank you

Robert F.  |  Overall Experience 
Rating:
5.0

I think you guys should ALWAYS provide a lock to lock up the trucks that you rent. If someone doesn't return the lock, then they should pay for it, with a penalty attached.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

RAVENLYNELL B. 
Rating:
4.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

JESSEEMERSON T. 
Rating:
5.0

Customer did not leave a comment.

MARKYEOMAN S. 
Rating:
5.0

Customer did not leave a comment.

ADAMNELSON J. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN H. 
Rating:
5.0

Customer did not leave a comment.

Laura D. 
Rating:
5.0

Customer did not leave a comment.

EUSHEILADEMETRIA T. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Angela K. 
Rating:
5.0

We came after hours on a Saturday. Drop off was simple and I had my confirmation email sent early the next morning.

Sean B. 
Rating:
5.0

Customer did not leave a comment.

Angela V. 
Rating:
5.0

Customer did not leave a comment.

Eugenia W. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

SARAHJEANETTE H. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
3.0

Hostile employee

LAURENMARY B. 
Rating:
5.0

I have used this location as a pickup and drop-off location several times in the past 2 years. It has alway been a great spot. Contactless pickup using the App was very easy.

Edward Alexander D. 
Rating:
5.0

Customer did not leave a comment.

HARRY G. 
Rating:
3.0

More staff

PAMELAMARIE L. 
Rating:
4.0

The U-Haul App didn't recognize me at this location which made it frustrating to quickly check-in and return. I needed to call customer service to unlock the lockbox. I like the mobile check-in and return idea but I've never had a successful experience with the mobile App. It was a little scary to have it still not working when I returned the truck at night, I tried the App several time and eventually dropped the key in door slot.

Sandra Lisa H. 
Rating:
5.0

Nothing, they were great. I showed up 3 hours early as they were opening with other customers there and was taken care of professionally, quickly, and with a smile. Definite recommend to a friend/family.

PAULANDREW D. 
Rating:
5.0

Everything was great. The U-haul employee were really friendly and willing to help. That impressed me is that when I returned back at ~7:30pm (while the location is working until 5:00pm) , there still was a person who took my key and sent me a receipt. I really appreciate his hard work. Location is also very convenient, there are many places for parking and easy to access from US-29. The truck I got was in good conditions and clean. I would give more than 5 stars if it was possible. Thanks so much.

Maxim S. 
Rating:
5.0

Customer did not leave a comment.

Karl H. 
Rating:
5.0

Customer did not leave a comment.

SARAHSTACIA B. 
Rating:
5.0

Pick up and drop off using my mobile device went very well. Equipment was ready and clean. We will definitely use this location again!!

Tanya A. 
Rating:
5.0

Customer did not leave a comment.

Uche N. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
4.0

Customer did not leave a comment.

Kenneth W. 
Rating:
3.0

When my husband told the gentleman that the truck leaked and had damaged my mattress, etc., he just shrugged him off and said okay.

GARYWAYNE B. 
Rating:
5.0

Excellent service, convenient location, well-lit, easily accessed, and best of all - managed by some extremely kind people! The family who takes care of this facility were always available, perfectly professional, yet at the same time - friendly, patient and helpful. We highly recommend this business, whether it’s for a place to put your things, a place to rent a truck to move your things, or to enjoy a putt putt golf game! :) We thank you all so very much - it’s been a pleasure.

Adrienne Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PRINCE PAULSPERO M. 
Rating:
5.0

Fantastic, the Gentleman that checked me in was great !! Very Satisfied !

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIEJANELLE P. 
Rating:
3.0

A comment on the truck - There is no working charge port. Neither the 12 volt or the USB charger worked.

dustin S. 
Rating:
5.0

Customer did not leave a comment.

Emily T. 
Rating:
5.0

This was a self serve drop off via Uhaul app.

Marci L. 
Rating:
3.0

Reservation was changed for a second time now having me drop off at a third location. This location was fine. I will not be renting from U-Haul again. I have used UHaul probably a dozen times for short and long distance moves but the customer service for this reservation with multiple location changes. The first change was to a location 25 miles from my house. The move was probably about 5 miles roundtrip so ridiculous to pay all that extra money and time. I had to talk to 2 people to get to someone who could make arrangements for me to pick up a larger truck at a closer location. Upon request she adjusted the charge to the amount in my original reservation. Then the reservation changed such that the self check in feature didn't work resulting in an hour long phone call...mostly on hold (3x) before I was able to get the truck.

CATHERINEM L. 
Rating:
5.0

Customer did not leave a comment.

Edward T. 
Rating:
4.0

Customer did not leave a comment.

SHAUNE'LENICE R. 
Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
4.0

Customer did not leave a comment.

JAMESEDWARD D. 
Rating:
5.0

Add grab bar on left side of box entry there was only one on the right side.

THOMASPRESTON D. 
Rating:
5.0

Dealer was great ...as was your help desk but I do think it's problematic that in a market as big as Charlottsville that you don't have a local emergency service ( we had a damaged rim and a punctured tire and it took close to 6 hours to get it serviced)...not exactly punctual...again no complaints otherwise...

Timothy D. M. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C.  |  Overall Experience 
Rating:
5.0

Very good with communications, especially with COVID-19 restrictions.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

KENDRA S. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
3.0

Nobody around Sunday. Checked out on Monday ,Ok.

Valentin K. 
Rating:
3.0

Check in person very helpful.

VALENTINTHEODOR K. 
Rating:
1.0

u haul web site is cumbersome and time consuming; web site quit twice and little help from pick-up location where lawn mower and busy street were next to service window. It took over one hour to pick up the truck, time which should be available for moving. Your new web-based approach is terrible customer service. Web site works particularly poorly and often will not open with Safari.

Glen M. 
Rating:
5.0

Customer did not leave a comment.

Xavier N. 
Rating:
5.0

Keep up the great job!

IBRAHIM TANER O. 
Rating:
5.0

The first time experience with self check in was frustrating. The one line chat person for customer service for the online check-in was poor. Luckily a representative of this location was on site and was extremely helpful. I believe he said his name was either MARK or Mike Hammond.

James H. 
Rating:
3.0

We drove 65 miles. Before to drop off the truck we filled the tank with gas. It turned out 9 gallons! For 65 miles. That's not right.

OLEKSANDR P. 
Rating:
5.0

I absolutely like the online rental process, and the manager was very nice professional and helpful to me. I would highly recommend this location. Thanks for your service.

Mary C. 
Rating:
5.0

I would make the no contact check in less time consuming and the phone verification part is the most difficult part people aren't always available to answer the phone and then to have to wait for a answer is very very time consuming . I was on site at 10:45 for a 11:00 check in and didn't get checked in until 11:30 this was entirely too time consuming. I should have just selected the regular check in option.

Trina K. 
Rating:
5.0

Everyone was very helpful

heidi h.  |  Overall Experience 
Rating:
5.0

Excellent service

Lindsay B.  |  Overall Experience 
Rating:
2.0

The facility was unable to honor U-Haul's free one-month storage with drop-off. They stated the only facility that will honor that is 2hrs away but no facility within Charlottesville, VA will honor

Benjamin M.  |  Reservation 
Rating:
5.0

It was a wonderful experience working with this office. I will definitely come back and refer friends and family to utilize their services. Thanks!

leslie s.  |  Overall Experience 
Rating:
5.0

The staff are wonderful, very helpful and amazing people!!!!!!!!!! overall great experience. beautiful location

carmen c.  |  Overall Experience 
Rating:
5.0

Very helpful staff.

STEPHANIE R.  |  Overall Experience 
Rating:
5.0

After a friend offered me storage in her garage I ended up not needing the space at Community Self Storage. The reservation process was straightforward and very easy. I would rent from them again.

Robert P.  |  Reservation 
Rating:
5.0

Great customer service! Clean facility!

Ashley G.  |  Reservation 
Rating:
5.0

Great place!

PATRICK R.  |  Overall Experience 
Rating:
5.0

Perfect place, perfect people. Makes that aspect of moving a refief. Thanks!

jay o.  |  Overall Experience 
Rating:
4.0

Strange a huge piece of glass was in storage unit that wasn’t in when I moved into it. It had a Little dust which a gentleman who helped me find lights Said he would sweep. I said I would do it.

Julie M.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top