Was a great experience
LATASHA D
Customer Reviews for Community Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The driver's door was tough to close and made a loud noise, suggesting it was not sealing properly.
Larry LLocation was closed so no interaction with personnel. Was confusing where to drop off keys and ai did not use one bag of furniture pads so I should be refunded for those but there was no ability to state that in the mobile app return process
Colonel AOnly negative would be to address what seems like persistent problem with tire pressure sensor. Had this problem a few times. Not a significant problem but if this sensor is to be useful, it needs to be off when there is no problem.
JOHN HNo problems!
INGA EMark is a wonderful asset to U-Haul. Always friendly, kind, and professional. Great job!
TOAN TI have no recommendations for improvements. The online process was simple and efficient. The vehicle was new and in prime condition.
Melvin MI love the way you use technology.
BADAR KThey gave me the truck on EMPTY. The movers were the MOST UNPROFESSIONAL experience I’ve had. And I paid for three hours. They worked 1.5 and I did not get the remaining PAID FOR hours refunded after requesting.
JESSICA PMark and his assistant are awesome !! Would definitely recommend UhAul and specifically this location!! (Putt putt on Rio) Charlottesville
TERRIE LSuper easy to manage and staff was very helpful even early in the morning!
Diana R | Overall ExperienceWanted to drop off the truck at u-haul center in Ruckersville, VA ( Tuesday night) where we took our items for storage. Was told by customer service that we had to take it 25 minutes south to Charlottesville. This was at 9:30 PM at night and with the additional mileage it put me just under the gas mark that I was at in Ruckersville, when dropping it off. So, I was told later that I would be charged $13.00 extra, whatever... After hours so had no interaction with the staff there.
Wayne CNothing needed. Great experience in every way. Very personable and helpful manager and team.
DANIEL SAll was fine with an exception that the dashboard light indicated the one of the tires was too low... not sure that it was, but the warning was constantly on... maybe it's just a sensor, but it needs to be checked.
BOYAN SNo hassle whatsoever.
WALTER FVehicle was ready, in good condition. Service was friendly and efficient.
HARRY LEverything was excellent. The employess were friendly and helpful. The truck was in perfect condition!!
DONNA LHighly skilled and helpful staff. Thanks!!!
ALEXANDER LOverall great service but not pleased with the self service check out. But understand how it can see rentals up.
Steven MThe truck was filthy and ran really rough. Way to expensive for the condition of the truck.
ROSEMARY Crear turning signal lights not working - major safety oversight. would not recommend
STEPHANIE AThe person that received the truck took good care of me and was helpful in the process. A kind person.
DONALD WExcellent customer service here!
Christine KDid everything online $19.95 rental Ended up paying $105 the receipt and truck had different mileage. The representative on the phone 1-800 was not helpful!
Monique TOutstanding - fast, effective, professional. In / Out in < 7min. Look forward to next time.
Chris HI couldn’t find the QR code for self check out
Shelly TThe truck has a leak in the front left of the box. Water seeped in and my mattress and box spring became wet. This is not directly the locations fault.
WILLIAM GThe vehicle was in rough condition and sounded like it hadn’t been well maintained.
Alwynn MOne item we needed to move a large upright piano was a larger flat dolly. While they had a small short one which did not accomplish the job. The location of the facility was excellent and had very easy access from and to my business location.
TOSHIKO RI would recommend this U-Haul rental facility to any and everyone. The manager, Mark Hammond, was knowledgeable and super helpful and, most importantly, super-duper patient with all our questions and our numerous phone calls with additional questions. Mark Hammond should be running the country. Other staff members were helpful and knowledgeable as well. A well run franchise for sure.
Theresa DPickup, use and return of truck went smooth with no issues at all . I am happy and will use U-Haul again as needed.
PERCIVAL GDrop off was terrific! Would highly recommend this location again.
stephen tTerrific people always helpful
BRIAN SKeep doing what you're doing.
LANCE TGreat service providers. Friendly and efficient!
BRIAN SThe process of getting the truck and dolly was fast and pain-free. The gentlemen working at the front desk were both very professional, friendly, and eager to help. It was a pleasure doing business with them and I don't doubt that I'll be back soon
Felix SI wish the “after hours return fee” had been explained to me at the time of rental. It feels sneaky and dishonest to find that on the bell afterwards.
TREVOR HMark Hammond and his staff were very friendly and professional. Well done!
TOAN TIt's good as is.
VALERIE JLocation was empty so cannot comment on personnel.
Lyndsey AU-haul far exceeded my expectations. I was in a difficult situation with and the rental van saved the day. I will never forget you! Thank you
GARY SEven when their U-Hal System had crashed the manager worked diligently to get our truck to us and set up when he was obviously backlogged. But he did so graciously and kept his composure throughout. Great Staff everything went smoothly because of them.
JEFFREY WThe app would not work correctly. But, an employee who came in early saved us. He was very kind and got us settled with our truck. He is the reason for such high recommendation.
Clarence DThe owner/desk manager is extremely pleasant and calm. My second interaction with him; very nice to deal with!
KAREN MWas charged for damage in error. I initiated concern and it was immediately resolved by local team, following up with a phone call to let me know. Appreciate how quickly this was handled. In every instance, I have experienced great service with this UHaul team. Thank you!
THOMAS BHad my unit from April until November and everyone was super friendly and very helpful.
CONNIE J | Overall ExperienceExcellent rating - clean, secure, easy-to-access facilities and friendly staff!
Jeffrey C | Overall ExperienceMark is the man.
Josh H | Overall ExperienceTheir service has been excellent!
Leah G | Overall ExperienceService was outstanding. Very helpful!
George V | Overall ExperienceI will be using it today. Couldn’t get there yesterday. I will check in this evening
Karla H | ReservationMark was amazingly accommodating and friendly. Every aspect was fantastic according to my Husband Jim Statham. We appreciate all he did for us. You are lucky to have him as an employee
Jim S | Overall ExperienceMark is wonderful.
Tanae F | Overall ExperienceMy things were in storage for years as I went through a prolonged life transition. Every time I went to check on things or to get something or to put something in my unit after a relative's estate finally closed, the facility was easy to access while being secure, clean, and well-lit. Most importantly, the staff were always friendly, knowledgeable, more than willing to go the extra mile to help, and a joy to work with. I'm sure there are other facilities that are newer and more attractive, but I doubt if there is a better staff anywhere. I'm beyond grateful I had such peace of mind while going through a longer than expected period of transition. The staff made all the difference.
Lu A | Overall ExperienceVery satisfied.
Manouchehr M | Overall ExperienceWonderful and easy to work with. They require that you set up your lease in person is the only thing to keep in mind. Conveniently located.
Christine M | Overall ExperienceMark is a great guy!
LORRIE H | Overall ExperienceThis place is great. Community Self-storage has friendly and professional staff and competitive pricing. Would recommend the place to a friend.
SIMONAS C | Overall ExperienceGreat experience. Convenient and easy to access. Friendly and helpful staff. Very secure.
Maureen D | Overall ExperienceI had my unit for about 2 years, when i moved my stuff out i noticed how there were no bugs or mice or anything in my belongings like i thought there would be. Im very pleased and would recommend this place to anyone.
destine t | Overall ExperienceGreat service and friendly people. I would recommend this to anyone.
DUSTIN M | Overall ExperienceStaff is super nice and helpful! 10/10 service
Priscilla O | Overall ExperienceGreat place to rent a storage unit! Have never been disappointed in the service or friendliness of the staff.
Karen K | Overall ExperienceThank you
Robert F | Overall ExperienceExcellent service, convenient location, well-lit, easily accessed, and best of all - managed by some extremely kind people! The family who takes care of this facility were always available, perfectly professional, yet at the same time - friendly, patient and helpful. We highly recommend this business, whether it’s for a place to put your things, a place to rent a truck to move your things, or to enjoy a putt putt golf game! :) We thank you all so very much - it’s been a pleasure.
Adrienne Y | Overall ExperienceEveryone was very helpful
heidi h | Overall ExperienceExcellent service
Lindsay B | Overall ExperienceThe facility was unable to honor U-Haul's free one-month storage with drop-off. They stated the only facility that will honor that is 2hrs away but no facility within Charlottesville, VA will honor
Benjamin M | ReservationIt was a wonderful experience working with this office. I will definitely come back and refer friends and family to utilize their services. Thanks!
leslie s | Overall ExperienceThe staff are wonderful, very helpful and amazing people!!!!!!!!!! overall great experience. beautiful location
carmen c | Overall ExperienceVery helpful staff.
STEPHANIE R | Overall ExperienceAfter a friend offered me storage in her garage I ended up not needing the space at Community Self Storage. The reservation process was straightforward and very easy. I would rent from them again.
Robert P | ReservationGreat customer service! Clean facility!
Ashley G | ReservationGreat place!
PATRICK R | Overall ExperiencePerfect place, perfect people. Makes that aspect of moving a refief. Thanks!
jay o | Overall ExperienceStrange a huge piece of glass was in storage unit that wasn’t in when I moved into it. It had a Little dust which a gentleman who helped me find lights Said he would sweep. I said I would do it.
Julie M | Overall ExperienceWe had this space for nearly 3.5 years as our son was in college there. The staff were always helpful as they were on move-out as he rented a truck from them to get to Washington DC. Many thanks.
ROSS E | Overall ExperienceI was very impressed by the storage facility. When I retrieved my personal property it was exactly as it was when I stored it a year-and-a-half earlier. The staff was always friendly.
KELSIE D | Overall ExperienceI’ve rented Uhaul trucks a couple of times from CSS, and was so relieved when there was a storage unit spot for us! The process was so smooth, and as always, the staff was very kind. Thanks again!
OLIVIA H | Overall ExperienceI would recommend community storage to anyone. Very nice people!
TERRY G | Overall ExperienceService was excellent and the people who helped with the contract were very professional.
Privacy R | First ImpressionsAlthough they did not have a unit large enough for me, they were very helpful accommodating!
Privacy R | First Impressionsfriendly helpful clean
Privacy R | First ImpressionsStaff are great and the facility is clean and convenient.
Privacy R | First ImpressionsStaff are great and the facility clean and convenient.
Privacy R | First ImpressionsI ended up not using the unit and spoke with a customer service representative to cancel the reservation. The representative I spoke to was excellent, however.
Privacy R | First Impressions