Great service providers. Friendly and efficient!
BRIAN S
Customer Reviews for Community Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The process of getting the truck and dolly was fast and pain-free. The gentlemen working at the front desk were both very professional, friendly, and eager to help. It was a pleasure doing business with them and I don't doubt that I'll be back soon
Felix SI wish the “after hours return fee” had been explained to me at the time of rental. It feels sneaky and dishonest to find that on the bell afterwards.
TREVOR HMark Hammond and his staff were very friendly and professional. Well done!
TOAN TIt's good as is.
VALERIE JLocation was empty so cannot comment on personnel.
Lyndsey AU-haul far exceeded my expectations. I was in a difficult situation with and the rental van saved the day. I will never forget you! Thank you
GARY SEven when their U-Hal System had crashed the manager worked diligently to get our truck to us and set up when he was obviously backlogged. But he did so graciously and kept his composure throughout. Great Staff everything went smoothly because of them.
JEFFREY WThe app would not work correctly. But, an employee who came in early saved us. He was very kind and got us settled with our truck. He is the reason for such high recommendation.
Clarence DThe owner/desk manager is extremely pleasant and calm. My second interaction with him; very nice to deal with!
KAREN MWas charged for damage in error. I initiated concern and it was immediately resolved by local team, following up with a phone call to let me know. Appreciate how quickly this was handled. In every instance, I have experienced great service with this UHaul team. Thank you!
THOMAS BEasy, clear instructions and helpful staff!
JAY MGreat service. Excellent vehicle. Met our needs well.
Cindy ZBest location Ive ever rented from
TODD RThe manager on duty was so very helpful and understanding. He explained everything carefully.
KAREN MNA
TYRA SIf you book online just be aware the drop off and pick up process takes like 20 minutes (ID scans, photos, odometer checks, etc), go ahead and start it before you arrive. Especially if you want to leave and return quickly and get the most out of your booking. Otherwise simple and easy.
Jess CGreat truck, great cust service. Reason i chose this location was because they were open on Sunday as well
DANIEL LThe initial vehicle I was given stalled out and had an issue with the oil. They were able to get me a different vehicle.
Kevin TMark was a first-class professional, handling all the various aspects of his job with cheerfulness and great competence. A pleasure doing business with him and his staff!
DENNIS MMark Hammond is a great customer representative!
TOAN TThe best service, fast, reliable!
Michelle BNothing everything is good
Crystal CAlways polite and helpful
KENNETH DStaff here was very helpful. Great service!!!!!!!
WILLIAM PThis location had the nicest staff, huge lot for easy maneuverability, vehicles actually clean. Also had a truck that had Actual working A/C. I will only use this location moving forward!! Thanks
KYLE GHad a gentleman stay late to help find me a van for a week, on a Friday. The app makes returning the van a breeze. Would definitely use the service again.
MARIO GMark Hammond is a great manager and customer service representative. Please give that man a raise!
TOAN TMark is GREAT! The only problem I had with the rental was that my I-phone camera didn’t work with the UHaul app - it never has.
MICHAEL MManager went out of his way to expedite my reservation, as uhaul changed my location and pick up time last minute.
WILLIAM FI slipped n fell in office doorway Pain for a few days
LAURA LMark Hammond is the reason why I choose this UHaul dealership. Thanks! -Toan
TOAN TMark was very accommodating.
BECKY PCommunity Storage is the GO TO location in Charlottesville for all moving and storage needs! Service is always outstanding, fast and friendly. Rental trucks are very well maintained and ready to go. Highly Recommend!
Michael BMark was great! Give him a raise!
TOAN TGood car
FARIDULLAH HOffice staff was extremely friendly and helpful. I wish I had utilized the office pickup vs trying to do it online (it took a bit longer than it would have in person). The office staff helped me out even with my online check in. Would come back here because of their helpfulness.
Joshua WUsed app to drop off didn’t interact with anyone
John WMaking a reservation on-line or through the U-Haul app makes the entire process easy! The location on Putt Putt Pl is 5 Stars because the service is outstanding, fast and friendly and equipment is always well maintained and ready to go.
Michael BSuper friendly and allowed us to get it early which was a plus.
SHANE SCommunity Self Storage is the location to choose because the service is outstanding! They have great choices for truck inventory which is well maintained and ready to go. The on-line check in process makes pick up a breeze and the location is central to all of Charlottesville.
Michael BEast to drop off even after closing
KYLEJAMES CPerfect service and customer service!
CAMERON HHad my unit from April until November and everyone was super friendly and very helpful.
CONNIE J | Overall ExperienceExcellent rating - clean, secure, easy-to-access facilities and friendly staff!
Jeffrey C | Overall ExperienceMark is the man.
Josh H | Overall ExperienceTheir service has been excellent!
Leah G | Overall ExperienceService was outstanding. Very helpful!
George V | Overall ExperienceI will be using it today. Couldn’t get there yesterday. I will check in this evening
Karla H | ReservationMark was amazingly accommodating and friendly. Every aspect was fantastic according to my Husband Jim Statham. We appreciate all he did for us. You are lucky to have him as an employee
Jim S | Overall ExperienceMark is wonderful.
Tanae F | Overall ExperienceMy things were in storage for years as I went through a prolonged life transition. Every time I went to check on things or to get something or to put something in my unit after a relative's estate finally closed, the facility was easy to access while being secure, clean, and well-lit. Most importantly, the staff were always friendly, knowledgeable, more than willing to go the extra mile to help, and a joy to work with. I'm sure there are other facilities that are newer and more attractive, but I doubt if there is a better staff anywhere. I'm beyond grateful I had such peace of mind while going through a longer than expected period of transition. The staff made all the difference.
Lu A | Overall ExperienceVery satisfied.
Manouchehr M | Overall ExperienceWonderful and easy to work with. They require that you set up your lease in person is the only thing to keep in mind. Conveniently located.
Christine M | Overall ExperienceMark is a great guy!
LORRIE H | Overall ExperienceThis place is great. Community Self-storage has friendly and professional staff and competitive pricing. Would recommend the place to a friend.
SIMONAS C | Overall ExperienceGreat experience. Convenient and easy to access. Friendly and helpful staff. Very secure.
Maureen D | Overall ExperienceI had my unit for about 2 years, when i moved my stuff out i noticed how there were no bugs or mice or anything in my belongings like i thought there would be. Im very pleased and would recommend this place to anyone.
destine t | Overall ExperienceGreat service and friendly people. I would recommend this to anyone.
DUSTIN M | Overall ExperienceStaff is super nice and helpful! 10/10 service
Priscilla O | Overall ExperienceGreat place to rent a storage unit! Have never been disappointed in the service or friendliness of the staff.
Karen K | Overall ExperienceThank you
Robert F | Overall ExperienceExcellent service, convenient location, well-lit, easily accessed, and best of all - managed by some extremely kind people! The family who takes care of this facility were always available, perfectly professional, yet at the same time - friendly, patient and helpful. We highly recommend this business, whether it’s for a place to put your things, a place to rent a truck to move your things, or to enjoy a putt putt golf game! :) We thank you all so very much - it’s been a pleasure.
Adrienne Y | Overall ExperienceEveryone was very helpful
heidi h | Overall ExperienceExcellent service
Lindsay B | Overall ExperienceThe facility was unable to honor U-Haul's free one-month storage with drop-off. They stated the only facility that will honor that is 2hrs away but no facility within Charlottesville, VA will honor
Benjamin M | ReservationIt was a wonderful experience working with this office. I will definitely come back and refer friends and family to utilize their services. Thanks!
leslie s | Overall ExperienceThe staff are wonderful, very helpful and amazing people!!!!!!!!!! overall great experience. beautiful location
carmen c | Overall ExperienceVery helpful staff.
STEPHANIE R | Overall ExperienceAfter a friend offered me storage in her garage I ended up not needing the space at Community Self Storage. The reservation process was straightforward and very easy. I would rent from them again.
Robert P | ReservationGreat customer service! Clean facility!
Ashley G | ReservationGreat place!
PATRICK R | Overall ExperiencePerfect place, perfect people. Makes that aspect of moving a refief. Thanks!
jay o | Overall ExperienceStrange a huge piece of glass was in storage unit that wasn’t in when I moved into it. It had a Little dust which a gentleman who helped me find lights Said he would sweep. I said I would do it.
Julie M | Overall ExperienceWe had this space for nearly 3.5 years as our son was in college there. The staff were always helpful as they were on move-out as he rented a truck from them to get to Washington DC. Many thanks.
ROSS E | Overall ExperienceI was very impressed by the storage facility. When I retrieved my personal property it was exactly as it was when I stored it a year-and-a-half earlier. The staff was always friendly.
KELSIE D | Overall ExperienceI’ve rented Uhaul trucks a couple of times from CSS, and was so relieved when there was a storage unit spot for us! The process was so smooth, and as always, the staff was very kind. Thanks again!
OLIVIA H | Overall ExperienceI would recommend community storage to anyone. Very nice people!
TERRY G | Overall ExperienceService was excellent and the people who helped with the contract were very professional.
Privacy R | First ImpressionsAlthough they did not have a unit large enough for me, they were very helpful accommodating!
Privacy R | First Impressionsfriendly helpful clean
Privacy R | First ImpressionsStaff are great and the facility is clean and convenient.
Privacy R | First ImpressionsStaff are great and the facility clean and convenient.
Privacy R | First ImpressionsI ended up not using the unit and spoke with a customer service representative to cancel the reservation. The representative I spoke to was excellent, however.
Privacy R | First Impressions