Customer Reviews for Community Self Storage
(U-Haul Neighborhood Dealer)

4,731 reviews

1525 Putt Putt Pl   Charlottesville, VA 22901
(Located on Rio Road east of the mall and Rt 29, Office is located behind Bank of America & Putt Putt Golf)

(434) 973-0495

Office Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 1 pm
Special Operating Hours
  • 7/4/2025: Closed

Services at this Location:

Contact Us

(434) 973-0495

1525 Putt Putt Pl
Charlottesville, VA 22901
(Located on Rio Road east of the mall and Rt 29, Office is located behind Bank of America & Putt Putt Golf)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 1 pm
Special Operating Hours
  • 7/4/2025: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The app would not work correctly. But, an employee who came in early saved us. He was very kind and got us settled with our truck. He is the reason for such high recommendation.

Clarence D 
Rating:
5.0

Customer did not leave a comment.

MICHELLE O 
Rating:
5.0

Customer did not leave a comment.

teresa c 
Rating:
5.0

The owner/desk manager is extremely pleasant and calm. My second interaction with him; very nice to deal with!

KAREN M 
Rating:
5.0

Was charged for damage in error. I initiated concern and it was immediately resolved by local team, following up with a phone call to let me know. Appreciate how quickly this was handled. In every instance, I have experienced great service with this UHaul team. Thank you!

THOMAS B 
Rating:
5.0

Customer did not leave a comment.

SANDRA M 
Rating:
5.0

Customer did not leave a comment.

JAMES E 
Rating:
5.0

Easy, clear instructions and helpful staff!

JAY M 
Rating:
5.0

Great service. Excellent vehicle. Met our needs well.

Cindy Z 
Rating:
5.0

Best location Ive ever rented from

TODD R 
Rating:
4.0

Customer did not leave a comment.

DAVID M 
Rating:
5.0

The manager on duty was so very helpful and understanding. He explained everything carefully.

KAREN M 
Rating:
5.0

Customer did not leave a comment.

BRUCE C 
Rating:
5.0

Customer did not leave a comment.

PATRICIA V 
Rating:
5.0

Customer did not leave a comment.

Michelle B 
Rating:
5.0

Customer did not leave a comment.

Kristhine S 
Rating:
5.0

NA

TYRA S 
Rating:
3.0

If you book online just be aware the drop off and pick up process takes like 20 minutes (ID scans, photos, odometer checks, etc), go ahead and start it before you arrive. Especially if you want to leave and return quickly and get the most out of your booking. Otherwise simple and easy.

Jess C 
Rating:
5.0

Customer did not leave a comment.

FREDERIC S 
Rating:
5.0

Customer did not leave a comment.

ANTONIO J 
Rating:
5.0

Customer did not leave a comment.

JAMIE D 
Rating:
5.0

Customer did not leave a comment.

Russell N 
Rating:
3.0

Customer did not leave a comment.

Allyssa B 
Rating:
5.0

Great truck, great cust service. Reason i chose this location was because they were open on Sunday as well

DANIEL L 
Rating:
3.0

The initial vehicle I was given stalled out and had an issue with the oil. They were able to get me a different vehicle.

Kevin T 
Rating:
4.0

Customer did not leave a comment.

Leslie F 
Rating:
4.0

Customer did not leave a comment.

Kevin T 
Rating:
4.0

Customer did not leave a comment.

Derrick H 
Rating:
5.0

Mark was a first-class professional, handling all the various aspects of his job with cheerfulness and great competence. A pleasure doing business with him and his staff!

DENNIS M 
Rating:
5.0

Customer did not leave a comment.

CLAYTON V 
Rating:
4.0

Customer did not leave a comment.

MARY B 
Rating:
5.0

Mark Hammond is a great customer representative!

TOAN T 
Rating:
5.0

The best service, fast, reliable!

Michelle B 
Rating:
5.0

Customer did not leave a comment.

MATILDA M 
Rating:
5.0

Customer did not leave a comment.

JOHN F 
Rating:
5.0

Customer did not leave a comment.

JONATHAN V 
Rating:
5.0

Nothing everything is good

Crystal C 
Rating:
5.0

Always polite and helpful

KENNETH D 
Rating:
5.0

Staff here was very helpful. Great service!!!!!!!

WILLIAM P 
Rating:
5.0

This location had the nicest staff, huge lot for easy maneuverability, vehicles actually clean. Also had a truck that had Actual working A/C. I will only use this location moving forward!! Thanks

KYLE G 
Rating:
5.0

Customer did not leave a comment.

JAMES M 
Rating:
5.0

Had a gentleman stay late to help find me a van for a week, on a Friday. The app makes returning the van a breeze. Would definitely use the service again.

MARIO G 
Rating:
1.0

Customer did not leave a comment.

Nicholas S 
Rating:
5.0

Mark Hammond is a great manager and customer service representative. Please give that man a raise!

TOAN T 
Rating:
5.0

Customer did not leave a comment.

Collin M 
Rating:
5.0

Mark is GREAT! The only problem I had with the rental was that my I-phone camera didn’t work with the UHaul app - it never has.

MICHAEL M 
Rating:
5.0

Manager went out of his way to expedite my reservation, as uhaul changed my location and pick up time last minute.

WILLIAM F 
Rating:
3.0

I slipped n fell in office doorway Pain for a few days

LAURA L 
Rating:
5.0

Mark Hammond is the reason why I choose this UHaul dealership. Thanks! -Toan

TOAN T 
Rating:
5.0

Customer did not leave a comment.

DOROTHY V 
Rating:
5.0

Customer did not leave a comment.

RICHARD M 
Rating:
5.0

Customer did not leave a comment.

FREDERIC S 
Rating:
5.0

Customer did not leave a comment.

Hui C 
Rating:
5.0

Mark was very accommodating.

BECKY P 
Rating:
5.0

Customer did not leave a comment.

FREDERIC A 
Rating:
5.0

Customer did not leave a comment.

Traneshia M 
Rating:
5.0

Community Storage is the GO TO location in Charlottesville for all moving and storage needs! Service is always outstanding, fast and friendly. Rental trucks are very well maintained and ready to go. Highly Recommend!

Michael B 
Rating:
5.0

Customer did not leave a comment.

Gregory C 
Rating:
5.0

Customer did not leave a comment.

NAOMI Y 
Rating:
5.0

Customer did not leave a comment.

CLAYTON V 
Rating:
5.0

Customer did not leave a comment.

Anthony A 
Rating:
4.0

Customer did not leave a comment.

JAMES E 
Rating:
5.0

Mark was great! Give him a raise!

TOAN T 
Rating:
5.0

Customer did not leave a comment.

MICHELLE J 
Rating:
5.0

Customer did not leave a comment.

JESSICA C 
Rating:
5.0

Good car

FARIDULLAH H 
Rating:
4.0

Customer did not leave a comment.

HARTWELL H 
Rating:
5.0

Customer did not leave a comment.

CHARLES S 
Rating:
4.0

Office staff was extremely friendly and helpful. I wish I had utilized the office pickup vs trying to do it online (it took a bit longer than it would have in person). The office staff helped me out even with my online check in. Would come back here because of their helpfulness.

Joshua W 
Rating:
5.0

Used app to drop off didn’t interact with anyone

John W 
Rating:
5.0

Making a reservation on-line or through the U-Haul app makes the entire process easy! The location on Putt Putt Pl is 5 Stars because the service is outstanding, fast and friendly and equipment is always well maintained and ready to go.

Michael B 
Rating:
5.0

Super friendly and allowed us to get it early which was a plus.

SHANE S 
Rating:
5.0

Customer did not leave a comment.

ALI R 
Rating:
5.0

Customer did not leave a comment.

TOAN T 
Rating:
5.0

Community Self Storage is the location to choose because the service is outstanding! They have great choices for truck inventory which is well maintained and ready to go. The on-line check in process makes pick up a breeze and the location is central to all of Charlottesville.

Michael B 
Rating:
5.0

Customer did not leave a comment.

RICHARD W 
Rating:
5.0

East to drop off even after closing

KYLEJAMES C 
Rating:
4.0

Customer did not leave a comment.

RAYLAJA D 
Rating:
5.0

Customer did not leave a comment.

SAMUEL T 
Rating:
5.0

Customer did not leave a comment.

Erika M 
Rating:
4.0

Customer did not leave a comment.

COLTER K 
Rating:
5.0

Perfect service and customer service!

CAMERON H 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS E 
Rating:
5.0

Customer did not leave a comment.

KELLY T 
Rating:
5.0

Customer did not leave a comment.

TRACY T 
Rating:
5.0

Customer did not leave a comment.

THOMAS N 
Rating:
5.0

Great service and given enough information up front to feel comfortable with my first cargo van rental thanks!

KRISTEN M 
Rating:
4.0

Customer did not leave a comment.

LAURA F 
Rating:
5.0

Customer did not leave a comment.

KARL F 
Rating:
5.0

Customer did not leave a comment.

KARL F 
Rating:
5.0

Great experience.

SURJA M 
Rating:
5.0

Staff was extremely helpful and kind, especially with snow coming in that evening. The process was explained well. The check-in and check-out process is LONG on the website. This needs to be streamlined as it takes way too long and is too difficult.

KEVIN A 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER L 
Rating:
5.0

Customer did not leave a comment.

ANGELA D 
Rating:
5.0

Customer did not leave a comment.

Connor W 
Rating:
5.0

Very courteous and helpful. No other suggestions.

Charles W 
Rating:
5.0

Checking in was easy with manager but returning vehicle after hours was a nightmare. Assistant on phone was excellent and helpful. However, the internet closing out was hampered by not being able to register the ending mileage. I could not move on even after logging out and starting over. Still unsuccessful. Ultimately I was told the local manager would handle it when he reopened after holiday break. Again your phone representative was delightful. She is a good voice for U-Haul.

THOMAS M 
Rating:
5.0

The gentleman who checked me in was very nice, helpful, and he answered my questions.

Amy F 
Rating:
5.0

Always a 10/10

OLIVIA S 
Rating:
3.0

The trailer smelled of gasoline, making my contents smell of gasoline

DEREK L 
Rating:
5.0

Had my unit from April until November and everyone was super friendly and very helpful.

CONNIE J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve F  |  Overall Experience 
Rating:
5.0

Excellent rating - clean, secure, easy-to-access facilities and friendly staff!

Jeffrey C  |  Overall Experience 
Rating:
5.0

Mark is the man.

Josh H  |  Overall Experience 
Rating:
5.0

Their service has been excellent!

Leah G  |  Overall Experience 
Rating:
5.0

Service was outstanding. Very helpful!

George V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bozena P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KYLE A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ishan G  |  Overall Experience 
Rating:
5.0

I will be using it today. Couldn’t get there yesterday. I will check in this evening

Karla H  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

David B  |  Overall Experience 
Rating:
5.0

Mark was amazingly accommodating and friendly. Every aspect was fantastic according to my Husband Jim Statham. We appreciate all he did for us. You are lucky to have him as an employee

Jim S  |  Overall Experience 
Rating:
5.0

Mark is wonderful.

Tanae F  |  Overall Experience 
Rating:
5.0

My things were in storage for years as I went through a prolonged life transition. Every time I went to check on things or to get something or to put something in my unit after a relative's estate finally closed, the facility was easy to access while being secure, clean, and well-lit. Most importantly, the staff were always friendly, knowledgeable, more than willing to go the extra mile to help, and a joy to work with. I'm sure there are other facilities that are newer and more attractive, but I doubt if there is a better staff anywhere. I'm beyond grateful I had such peace of mind while going through a longer than expected period of transition. The staff made all the difference.

Lu A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B  |  Overall Experience 
Rating:
5.0

Very satisfied.

Manouchehr M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ed R  |  Overall Experience 
Rating:
5.0

Wonderful and easy to work with. They require that you set up your lease in person is the only thing to keep in mind. Conveniently located.

Christine M  |  Overall Experience 
Rating:
5.0

Mark is a great guy!

LORRIE H  |  Overall Experience 
Rating:
5.0

This place is great. Community Self-storage has friendly and professional staff and competitive pricing. Would recommend the place to a friend.

SIMONAS C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellen B  |  Overall Experience 
Rating:
5.0

Great experience. Convenient and easy to access. Friendly and helpful staff. Very secure.

Maureen D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olivia E  |  Overall Experience 
Rating:
5.0

I had my unit for about 2 years, when i moved my stuff out i noticed how there were no bugs or mice or anything in my belongings like i thought there would be. Im very pleased and would recommend this place to anyone.

destine t  |  Overall Experience 
Rating:
5.0

Great service and friendly people. I would recommend this to anyone.

DUSTIN M  |  Overall Experience 
Rating:
5.0

Staff is super nice and helpful! 10/10 service

Priscilla O  |  Overall Experience 
Rating:
5.0

Great place to rent a storage unit! Have never been disappointed in the service or friendliness of the staff.

Karen K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin J  |  Overall Experience 
Rating:
5.0

Thank you

Robert F  |  Overall Experience 
Rating:
5.0

Excellent service, convenient location, well-lit, easily accessed, and best of all - managed by some extremely kind people! The family who takes care of this facility were always available, perfectly professional, yet at the same time - friendly, patient and helpful. We highly recommend this business, whether it’s for a place to put your things, a place to rent a truck to move your things, or to enjoy a putt putt golf game! :) We thank you all so very much - it’s been a pleasure.

Adrienne Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C  |  Overall Experience 
Rating:
5.0

Everyone was very helpful

heidi h  |  Overall Experience 
Rating:
5.0

Excellent service

Lindsay B  |  Overall Experience 
Rating:
2.0

The facility was unable to honor U-Haul's free one-month storage with drop-off. They stated the only facility that will honor that is 2hrs away but no facility within Charlottesville, VA will honor

Benjamin M  |  Reservation 
Rating:
5.0

It was a wonderful experience working with this office. I will definitely come back and refer friends and family to utilize their services. Thanks!

leslie s  |  Overall Experience 
Rating:
5.0

The staff are wonderful, very helpful and amazing people!!!!!!!!!! overall great experience. beautiful location

carmen c  |  Overall Experience 
Rating:
5.0

Very helpful staff.

STEPHANIE R  |  Overall Experience 
Rating:
5.0

After a friend offered me storage in her garage I ended up not needing the space at Community Self Storage. The reservation process was straightforward and very easy. I would rent from them again.

Robert P  |  Reservation 
Rating:
5.0

Great customer service! Clean facility!

Ashley G  |  Reservation 
Rating:
5.0

Great place!

PATRICK R  |  Overall Experience 
Rating:
5.0

Perfect place, perfect people. Makes that aspect of moving a refief. Thanks!

jay o  |  Overall Experience 
Rating:
4.0

Strange a huge piece of glass was in storage unit that wasn’t in when I moved into it. It had a Little dust which a gentleman who helped me find lights Said he would sweep. I said I would do it.

Julie M  |  Overall Experience 
Rating:
5.0

We had this space for nearly 3.5 years as our son was in college there. The staff were always helpful as they were on move-out as he rented a truck from them to get to Washington DC. Many thanks.

ROSS E  |  Overall Experience 
Rating:
5.0

I was very impressed by the storage facility. When I retrieved my personal property it was exactly as it was when I stored it a year-and-a-half earlier. The staff was always friendly.

KELSIE D  |  Overall Experience 
Rating:
5.0

I’ve rented Uhaul trucks a couple of times from CSS, and was so relieved when there was a storage unit spot for us! The process was so smooth, and as always, the staff was very kind. Thanks again!

OLIVIA H  |  Overall Experience 
Rating:
5.0

I would recommend community storage to anyone. Very nice people!

TERRY G  |  Overall Experience 
Rating:
5.0

Service was excellent and the people who helped with the contract were very professional.

Privacy R  |  First Impressions 
Rating:
4.0

Although they did not have a unit large enough for me, they were very helpful accommodating!

Privacy R  |  First Impressions 
Rating:
5.0

friendly helpful clean

Privacy R  |  First Impressions 
Rating:
5.0

Staff are great and the facility is clean and convenient.

Privacy R  |  First Impressions 
Rating:
5.0

Staff are great and the facility clean and convenient.

Privacy R  |  First Impressions 
Rating:
5.0

I ended up not using the unit and spoke with a customer service representative to cancel the reservation. The representative I spoke to was excellent, however.

Privacy R  |  First Impressions 
No reviews have been submitted for this location.
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