Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)

727 reviews

159 Riding Club Rd   Rockwall, TX 75087

(214) 771-4115

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9 am - 4:30 pm
  • Sun: 10 am - 2:30 pm

Services at this Location:

Contact Us

(214) 771-4115

159 Riding Club Rd
Rockwall, TX 75087

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9 am - 4:30 pm
  • Sun: 10 am - 2:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

These guys were awesome! Really helped me and my wife out moving.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

Landra J. 
Rating:
5.0

Appreciated the pleasant staff and their ability to quickly get me into a truck. Well maintained office space.

Bryan K. 
Rating:
5.0

Improve the visibility of the drop box for after hour drop offs. We walked around for 15 minutes looking for it.

Zachary C. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Bob B. 
Rating:
5.0

Customer did not leave a comment.

Laura G. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

Leticia B. 
Rating:
5.0

I always have a great rental experience at this location. Everyone is friendly, helpful and fast. I appreciate you!

Kristen B. 
Rating:
3.0

Place needs bigger outside parking area.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

Nancy M. 
Rating:
5.0

So helpful and very friendly!

Paige C. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Taylor G. 
Rating:
3.0

Make sure gas tank is checked to know correct amount in tank.

Nikki S. 
Rating:
5.0

Customer did not leave a comment.

Ostin M. 
Rating:
5.0

Had the best Uhaul experience ever at this location!! Professional, friendly and very very helpful!! Highly recommend!!

Richard H. 
Rating:
1.0

Staff was no help, I Injured my back lifting the trailer since the staff requested I load and unload the trailer myself.

Brad P. 
Rating:
5.0

Customer did not leave a comment.

monica G. 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
Rating:
5.0

Customer did not leave a comment.

Allison B. 
Rating:
5.0

Customer did not leave a comment.

Laura F. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

easy on-line reservation, wide variety of options, customer rep was very professional/personable

Garrett S. 
Rating:
5.0

I found the process to very smooth. I like that I could most of the tedious process online. I appreciated the fact that I could return the truck AFTER closing time using the drop box. Note: The Uhaul operator did NOT know your location had that feature (a major plus). You should have your information updated at headquarters.

Krishna M. 
Rating:
5.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

Great staff, very friendly and helpful!

Garrett M. 
Rating:
5.0

Customer did not leave a comment.

Ashton J. 
Rating:
5.0

Customer did not leave a comment.

Edwin R. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Passenger seat had either cat or dog hair in it and I forgot to mention it to the staff.

shelia R. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

Great rental experience. Agents at the center were friendly and helpful. Thanks!

Melvyn D. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
4.0

Customer did not leave a comment.

Ebony P. 
Rating:
4.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Felicia J. 
Rating:
5.0

Customer did not leave a comment.

COREY S. 
Rating:
5.0

Both staff members greeted us as we entered the office and later in the evening, I spoke with Ally over the phone. She was very professional and assisted me immediately. Thanks so much.

shelia R. 
Rating:
5.0

Customer did not leave a comment.

Rick H. 
Rating:
5.0

Nothing outstanding service

Theresa W. 
Rating:
5.0

Customer did not leave a comment.

Brent K. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
2.0

I had a 10 o'clock appointment and the equipment I ordered wasn't there they gave me an upgrade but the appliance dolly I requested was avaliable. So no i wouldn't recommend nor would I use this location again..

John J. 
Rating:
5.0

Customer did not leave a comment.

Jamey F. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

easy pick up and drop off. Friendly service.

Mark W. 
Rating:
4.0

Customer did not leave a comment.

Arthur L. 
Rating:
1.0

We asked for no safetow and it was put on our bill anyways. The representative who helped us was not helpful and didn't know what she was doing. Would not recommend this place to get any uhaul equipment from

Javon B. 
Rating:
5.0

I was very pleased with the service at the Compass UHaul in Rockwall Tx. Thank you

Claryce W. 
Rating:
4.0

hassle. Staff did not seem knowledgable about uhaul. They work more for the storage facility.

Linda D. 
Rating:
4.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

This place is the only u haul I will use!! Customer service at this location is without a doubt, 5 star. Easy in and out, all documents prepared before arrival.

Lowell C. 
Rating:
5.0

Samuel was courteous and on point. I'll definitely be renting more products from his location. Thank you, Alan Beaubien

Alan B. 
Rating:
5.0

Have U-Haul corporate stop lying to customers. I was told i could use the online checkin process. I got there at 9 am and was told i could not use online checkin and my time was moved to 10am. The lady on the phone told me all the above who worked for corporate haul. The website says certain locations have equipment and as soon as i order someone calls to tell me the location does not have my truck size. I will plan ahead to use penske or home depot and will never use uhaul again because the corporate office lies

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

German D. 
Rating:
1.0

Hire more people. Help hook up trailers. Know how to look at a map.

Martin M. 
Rating:
4.0

Customer did not leave a comment.

SAM S. 
Rating:
5.0

Customer did not leave a comment.

TIM B. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Great service. Thank you

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Kimberly E. 
Rating:
5.0

Customer did not leave a comment.

DARLENE W. 
Rating:
5.0

Lady at the front desk was awesome.

James T. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Very service oriented

rick E. 
Rating:
5.0

Your all set cant be better .

Burnett S. 
Rating:
5.0

Drivers door had to be slammed to close.

Erik B. 
Rating:
5.0

Easy check in &great customer experience!! Thank You!!

Richard H. 
Rating:
5.0

Friendly staff

Mike F. 
Rating:
5.0

Customer did not leave a comment.

Sharon M. 
Rating:
5.0

Customer did not leave a comment.

Cindy N. 
Rating:
5.0

Customer did not leave a comment.

rick E. 
Rating:
4.0

Customer did not leave a comment.

Vicente D. 
Rating:
5.0

Customer did not leave a comment.

Don E. 
Rating:
5.0

Extremely friendly and helpful staff

Jacqueline W. 
Rating:
5.0

Customer did not leave a comment.

Shaunna A. 
Rating:
5.0

Customer did not leave a comment.

Clint L. 
Rating:
5.0

Customer did not leave a comment.

Rachael H. 
Rating:
4.0

Customer did not leave a comment.

HAI N. 
Rating:
5.0

Customer did not leave a comment.

Kirk D. 
Rating:
5.0

Everything was well maintained and clean. Easy check-in; easy quick pick-up and return. Will definitely use again.

Charlotte A B. 
Rating:
5.0

Customer did not leave a comment.

Neal P. 
Rating:
5.0

Customer did not leave a comment.

Chad B. 
Rating:
5.0

Customer did not leave a comment.

STEVE G. 
Rating:
5.0

Very friendly and great customer service! Large clean facility with easy access for the large uhaul trucks

Steven C. 
Rating:
5.0

Service was great. Thanks

Josef A. 
Rating:
5.0

Kevin is fantastic! I have never walked into the store that he did not know me by name. They are all such great people to work with. Thank you so much for all you help with the storage unit and the move. You made it a great experience! 5 Stars!!!

Eric P. 
Rating:
5.0

Highly efficient, friendly service.

Loraine C. 
Rating:
5.0

Customer did not leave a comment.

RICK W. 
Rating:
5.0

Customer did not leave a comment.

MARIO R. 
Rating:
5.0

The supervisor is a very nice

Samir A. 
Rating:
5.0

The customer service at Compass Self Storage was fantastic. Keith went out of his way to make this rental experience easy. I highly recommend this location.

Danny E. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Lowell C. 
Rating:
5.0

Keith, the GM, was exceptionally helpful and personable. The service was excellent.

Aletta H. 
No reviews have been submitted for this location.

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