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Randolph M
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It's amazing. Just Stay the same prices on the vehicle.
Umbreana WThe IN-APP, self-pick-up and drop-off experience was absolutely the opposite of what it is intended to be. It is, tedious, time-consuming, slow, and nearly useless. Please address the issues for the next customer, because it may have forced this one away in the future.
Logan BMy rental had an empty tank of gas and a flat right rear tire. The truck interior was dirty. Really disappointing rental. Surprised I had to gas up and inflate the tire within minutes of renting the truck.
KENNETH BCostumer service was rude and not helpful. I did a reservation for a hand truck and they did not have it for me so they just cancel the order without offering any solution. Her attitude was like she was doing a favor.
andres pThe Person At the location was very rude and not so help.. I ask for help and she told me to call the number she had to go!!
Jonathan JService was very good
Tousha CExcellent as always. No improvement needed.
MATTHEW TThe best
Alvie HPerfect
Marilyn FRecomendable y muy amables 👌
Ricardo ZLeft turn signal seems not to work
Fernando PVicky was amazing. The entire process was smooth.
David IVehicle was not clean. Very dirty and grimy. There was a hole in the roof so it rained inside the cabin. I didn't realize until it started raining all over my stuff. Badly managed equipment.
Maria VThe uhaul was infested with cockroaches like hundreds of them it was disgusting!
Destiny DCustomer service was excellent!
VICTORIA P100% usable
juan cGreat customer service.
Daniel FQuick and easy to rent!
Thomad RI knew if the gas tank wasn’t return back to where I found it we have to pay for the filling up but it was probably $8 or less. However, the $30 fee to go fill the tank for just one line it’s ridiculous.
Nelson CYour app was in error. I asked for contactless pickup and it wouldn’t allow it day of. Plus it said location opened at 9 and wouldn’t let me proceed even though rental was at 8.
Robert CKeep the front desk agent/representative, Sade, employed. With her level of professionalism and knowledge of the business, improvement is moot.
Michael CRefused to come out and examine the truck when I dropped it off so I could be aware of any other charges I may have.. my card was charged an additional $25 and I wasn't notified as to what the charges were for
lakeesah wVery convenient no hassle what so ever . Great experience . Will use this facility again .
Julio CAll is ok
Gracia ONo equipment and still charge me for equipment. Still charge me for Gas after I brought it back In Full, same as they gave it to me.
angel mGiod
Jose AIt was good professional and Cain rent a truck in this location
Fernando FEverything was fast and efficient. The representative named Sade was polite and professional.
Michael CVery Good and attentive service. Everything as expected
Nestor AThe environment was very nice and helpful.
Joshua CVicky quickly helped me after UHAUL botched my appointment, she took care of me right away. Pleasant experience. Ban was great. No issues. Would recommend
Julio SVan had yellow collision sensor on dash. This van and prior van both had low tire pressure dashlight on. Tire leaks air from screws in them.
Jeffrey PGood
kesly sEvery time i reserve a truck online its not available at my desired location on the day of my reservation and i have scheduling department find me the truck i want and i lose time and money ubering to the location with my truck. I operate a small business and rent trucks often i have been dissatisfied with uhaul lately. Even with the reservation garunteed $50 refund I recieve it has been a terrible experience for a repeat customer or many years. I will be renting from penske and enterprise from now on.
Guillermo RGood
EVERTH RThe staff at this location was excellent. They are super efficient and help make the process painless.
Lily SVicky me ayudo mucho, explico todo en detalles.
Luis MHave more trucks availability
Valeria MThere was a roach infestation in the entire U-Haul truck. Would not recommend to anyone. Very dirty and uncomfortable. Do not come here! They didn't even offer a refund. Horrible customer service!
isabel cBEST LOCATION IN MIAMI!
Elieser DThe van was filled with roaches. My clothes and stuff transported in your van got infected with roaches. The van was very dirty and of course I couldn’t place back the little bit of gas that I used on my trip because I was more worried about get out of the van than refill the 1 or 2 gallons of gas that I used on my trip. It was a very bad experience overall. The staff was no polite. The two girls that work there were in a very bad mood. If you want me to sent pictures of the roaches on your van, I can.
Michel GEl personal trabaja de manera excelente
Luis AThe person at the counter refused to allow the option to decline insurance, which is an option that was available when booking online.
Humberto CVicky was very helpful!
Stephen WThe truck was really filthy! I had to clean it up before I could use it. I took pictures to show. Also, it was such an inconvenience for that you guys canceled my reservation and had me have to go to a different location that also opened later! And further away and more importantly, not where I already have my storage at! The original location I booked is where I have storage too. So it was quite the inconvenience to go back and forget there instead. The other location I booked also much cleaner and better trucks. The lady at the location I used was really nice and helpful but the truck and service itself was not good! I’d actually like a credit of some sort or a refund!!
DENNY REverything handled very well. From start to finish. I am very pleased with the service I received.
REGINALD PYes nice and friendly
MIR AGreat service
Guillermo WThe two women at the front desk were incredibly rude not helpful, and overall just straight up mean. This is my first time ever doing a U-Haul and doing it online they would not help me I was super confused. the time on my end and the time on their end were two different times. and they wouldn’t change it for me. they literally were just the two most disrespectful women ever and it made my experience with a U-Haul terrible and made me never want to use a U-Haul ever again. I also ordered a dolly with my U-Haul truck which I paid for that I never received.
jessica dGreat staff. Very friendly and helpful.
ALBERT SThe staff was very helpful and available to answer my questions.
Caba d