The customer service at the location was wonderful, and the rental went smoothly except for the online check-in. You guys need to improve that considerably. The process is long. The pictures that you show of the vehicle are impossible to see clearly. After I receive the keys, I just gave up. Made sure I took very detailed video and pictures of the whole inner and outer vehicle in case there was any discrepancies. I also thought it was a bit ridiculous as I had to provide two peoples names, so U-Haul could call them to verify that I existed. And during that process I had to sit and wait for U-Haul to contact them and then get back with me so they knew I was a real person. Having my Reservation number, and some type of code, and maybe a picture of your drivers license at the max should’ve been asked on the Internet instead of trying to jump through all those hoops I will never rent again that way! Who wants to deal with that hassle? Nobody!
Kelli D
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I accidentally closed the window on my U-Haul app before I was sure I completed the rental return. Not sure if I can add an an addendem. I hope I completed it sufficiently. If not, please contact me. Jan Belanger.
JANICE MThe truck was had a lot of mud on it.
Steven Cit was a very enjoyable experience
Nicholas Nvery courteous, made the experience painless
KATHRYN SWay overpriced for the short amount of time I used it for! U-Haul get greedier and greedier every year!
Shane GWash truck
KARENJEANETTE ACameron was very friendly and efficient.
Robert FNot take a week to check in my drop off
Randy HI don’t know if there is anything you can do, but the lock to get the key had ice on it when we put it back when we were done. We had to use our breath to defrost it. Other than that, it was a great experience!
Nathaniel KTakes to long to get the vehicle with the 24/7 self rental to many steps.
Joe GKeep up the great service!! Thank you.
rich mI don’t know, it was great
Kurt M