Costumer service was great. The truck drove like it had 180 000 miles on it but it did hall everything I needed done.
Ron J
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was awesome very helpful and answered any questions I had. Great Customer service. I am a manager and know good customer service. Thank you
richard mI think your customer service is excellent and I wouldn't recommend any changes.
Galen BGood place - change nothing ..
Dale MTruck was not clean. Sand in both floor board- not just a little. Very dirty windshield mirrors and windows. Had to stop immediately and clean all before departing. Great people and truck met our expectations but wasn’t clean.
Darren CThe right hand mirror was afixed at an angle that made it difficult to see. The rubber seal at the top right corner of the windshield was coming off, therefore rain came into the cab. The indicator for air pressure ina particular tire came on and stayed on, despite all tires being properly and fully inflated. However the worst thing about our experience is that a governor was on this vehicle. A good deal of our route, ore planned and made known to the staff prior to leaving, was in fact above the speed the governor was set to. So as a whole, I did not appreciate being furnished with the wrong vehicle for this journey.
TJ FThe employees were all very helpful and professional. I would highly recommend this location because of their customer service.
Sarah SThe service we received from Aaron & Christian at Compass Self Storage was excellent. I will rent again from them in the future. They were helpful and present.
Donna JIt was quick and easy. Thank you.
Sj YNothing everything was perfect
Terlisa PThe man who worked at the desk on my reservation night was great! Very helpful and attentive!
Brandon KThe gentleman where we rented it from in Bradenton FL was awesome. Fred was professional, personal and proficient. Thank you
John LThe U-haul representative (unfortunately I forgot his name) was very courteous and helpful. Thanks for the great service.
Wayne MI never dropped the truck off at this location. A mistake was Made
Luis LNo trash can for customers and the employees trash can we’re full to the brim at 9 am! They have no idea I am returning a truck in the location ! Bad customer service. Would not check the truck herself.
Grace GYou are the best company
Tim LStaff was super friendly! It was very fast and efficient getting the truck as well as upon return. I'm definitely using this location next thing.
VICTORIA SVery easy drop off. Just handed them the key and that was it.
Johnathan BNice staff
Krisztian SFred provided excellent customer service. He call before my rental to see if I was able to come in to do my pickup in person as opposed to having to go through the automated process since my rental was set up for after closing time. I appreciated his phone call to come in a bit earlier, because it made the pickup process a lot smoother and more friendly. He should be commended for his great customer service.
Keith DI can manage your web site. Have tried numerous times to get in. The vehicle had some exterior damage when I took it, but I didn’t see it. And no one at the drop off point when I returned it at 4:00. There was no right turning light or housing for it. I will want to see the vehicle history, want to see camera footage of lot if uhaul tries to blame me. The person at the desk should have told me because it might be illegal to drive with that light missing.
Karen WAll good. No issues.
Steven MVery smooth process and professional staff.
Mike LEasy checkout and return. Thx
Keith Hthis was not the location from which I had reserved and the equipment I reserved was not available, staff at compass self storage loaned me a furniture dolly
LIZANNE wExcellent return experience - fast, friendly with quick electronic follow up for final receipt. U-Haul experience was fantastic start to finish!
Mark KEverything was great! Dick was super kind and made the process hassle/ stress free. Thanks!
Robyn GI can't think of a way to make experience any better. very happy
Dave GHe said he would take off for the missing hand truck and did not. So of course I had to call and go online and I still don't have refund.
RANDY AI’m not really sure when I drop the truck off the gentleman that helped me was upset because it was close to closing time and when I pulled in he turned the lights off real fast but the location said it was open till six and it was five till I realize it was closer to 6 o’clock but at the same time the hour State that you’re open till six. I also filled the truck with fuel before dropping it off and then I got a receipt the next day showing he charged me $25 I think that was his way of sticking it to us since he had to stay a few extra minutes after close. It might be a wonderful location but at first I did not get that experience he was very upset and then when I mentioned the hours he changed his demeanor and was a little more helpful his name was Michael. Had I gotten there earlier it could’ve been a total different situation but he didn’t even go over the truck or anything he just ask for the keys took it and that was that!!
Connie LNothing!!! You guys and your storage units and Uhaul rental trucks are the best! Michael and Dick are two of the best guys to work with. I loved this place very professional and clean and an overhang on rainy days. PEEFECT!
Peter CStop shamelessly renting filthy smelly in need of service vehicles . I am not happy about throwing away good money on a bad transaction. BadBusiness!
Kim WWhen I returned the vehicle, the gentleman in the office said he would e-mail me the final bill but I never received it.
Robert SThe staff was excellent in the entire rental process. They were able to lease a truck to me on very short notice. Prices are fair too. Highly recommend this location for storage or truck rental.
Stephen RCar dolly needed repairs had to take to another location for repairs
Ronnie BVery nice equipment friendly staff excellent location excellent hours
BRIAN SNothing. the gentleman that helped me is kind and wonderful. I just can’t say enough good things.. not many people have been nice to me in Florida it’s nice to be treated so kindly..
Alisa AWe had a great experience with this location. The customer service was excellent! The van that we rented was newer, and it was in good condition. We got the job done that we set out to do. Convenient location. I would recommend this location.
MICHELLE HI can't remember the name of the guy that helped me, but he was awesome! He did an outstanding job explaining everything to me. He was kind and professional. He is a keeper!
Janet HThe truck I rented was new and in excellent condition. The clerk was very nice and very helpful. I would not hesitate to recommend this location. Nice job!!! Thank you.
John SUhaul was 5 miles until empty in a place we don’t know… not the place we selected for pickup. We were told it was 10 minutes away and it was 20…
Michael HExcellent customer service manager at this location! Great experience all around, truck was extra clean! I will refer this location to othees
darren sDesk staff person was very nice, but truck was filthy and smelled like an ash tray. Tire was leaking air badly and I had to stop and fill it.
Samuel UVery friendly customer service - thank you Michael!
Kara SAlways courteous, helpful & knowledgeable. Great staff to work with.
Gale MThe initial location I called to reserve the van did not have it in stock at the time I reserved. I had to drive 10 miles to this second location which added to my overall mileage. A courtesy call from a rep giving a heads up that the pickup location had changed would have been nice.
Adel HCourteous, knowledgeable and friendly . This is a really good experience .
Gale MWe picked up a 15' truck at this location and once several hundred miles into our trip found that the inside rear tire on the drivers side was flat and must have been flat for some time due to the condition of that tire. The outside tire on that side was almost bald due to the increased load on it. We had to call roadside assistance to have the tire changed before blowing. This was a dangerous situation. If the remaining somewhat functional tire on the driver side had blown during travel, who knows what might have happened.
Lisa TMothing
Valda W