Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

909 reviews

8424 Florida St   Sarasota, FL 34243

(941) 358-0496

Location Hours

  • Mon-Sat: 8:30 am - 6 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(941) 358-0496

8424 Florida St
Sarasota, FL 34243

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 6 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KEMP S. 
Rating:
5.0

Great experience. Customer friendly. Got in and out quickly and had final bill sent to me ten minutes after drop off.

James H. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

The store manager, Beck, I believe is his name, was absolutely wonderful to work with. Very helpful with my transaction.

Francine C. 
Rating:
5.0

Customer did not leave a comment.

Roberto T. 
Rating:
5.0

Customer did not leave a comment.

Austin O. 
Rating:
5.0

Staff was excellent and very helpful.

JAMES F. 
Rating:
4.0

Set up the online account at the time of picking up the rental. The staff was terrific and helpful Thanks

SUSAN R. 
Rating:
5.0

Ok

Robert S. 
Rating:
3.0

Customer did not leave a comment.

Rachel H. 
Rating:
5.0

Customer did not leave a comment.

Antonea B. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
4.0

In the end it's far from the 19.99 you see on the truck

Bob D. 
Rating:
5.0

I think everything is great as is. Dave was a big help and very courteous.

William M. 
Rating:
5.0

Customer did not leave a comment.

Gerald F. 
Rating:
1.0

Customer did not leave a comment.

Tam V. 
Rating:
2.0

I rented your truck from this location, I put 10 miles on it and went into a 7-Eleven and put $4 worth of fuel in it to cover the 10 miles, and your U-Haul franchise dealer there charged me $9 for fuel when I returned it with the gauge being in the same place as when I left. The truck was not checked in with me there, they are a storage facility not a U-Haul dealership that when you drive in they check you in check the truck and have you pay for it while you're there. I feel like I got screwed with the $9 charge for fuel.

ERNEST F. 
Rating:
5.0

Customer did not leave a comment.

Shannon S. 
Rating:
1.0

Charge twice for rental one under by $3 the othe over by $66 . Same rental two charges neither correct!

DARRELL F. 
Rating:
5.0

You need to do something about the online system to drop off the truck. Way too cumbersome and no one was able to assist me because they were not sure how to get my returned processed. In the end I spent over an hour just trying to return the truck through the website and no one could accomplish that task.

Franklyn K. 
Rating:
4.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Todd K. 
Rating:
5.0

Customer did not leave a comment.

Felicia U. 
Rating:
2.0

Hire someone who appreciates their job, not someone elderly who conveys his shortcomings in life to the consumer!!

Michael R. 
Rating:
4.0

I was told they would email a receipt. I have not received it.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

None

WALTER G. 
Rating:
5.0

The Cargo Van was not very clean inside or out. the vehicle was in bad need of a washing and vacuum. I returned with a good vacuuming but did not wash the outside. There was an empty tea bottle just behind the front drive seat the was easily visible when I opened the door. The interior of the van (dashboard, steering wheel, etc) looked like it had not been wiped down or cleaned ever.

Charles F. 
Rating:
5.0

Everything went as well as scheduled and expected. I have no suggestions for improvement.

J. David Y. 
Rating:
4.0

The personnel at this location were pleasant. The cab of the truck smelled like cigarette smoke. My reservation experience with UHaul was horrible. My pick-up time, location, & vehicle were changed 3 times. The reservation personnel were not pleasant. I reserved an 8-foot pick-up truck and confirmed it at a location near me. I ended up with a 10-foot box truck picked up 45 minutes out of the way. Unless this is made right, I will not be using U-Haul again.

James T. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Donn P. 
Rating:
3.0

I was overcharged by 1 day. Everyone should check their invoice / receipt.

John B. 
Rating:
5.0

John was awsome

Robert T. 
Rating:
1.0

Dropped off uhaul and trailer after renting and the worker at the door had no interest in assisting or providing further information or customer service wether or not I needed to do anything or if anything needed looked over after turning rental in. Checking his watch as if he couldn't be bothered to do his job and had a horrible attitude when telling him I was dropping it off and when asked if anything further was needed wouldn't recommend this place to anyone based off that one experience.

Brandon H. 
Rating:
5.0

Excellent Customer Service!!!!!!

keysha M. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

The computers were down but the gentleman who helped us was very nice

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
4.0

The truck had an "idiot light" on when received that was related to the tire monitoring system. We were told we had to go to another location to have it looked at.

Matthew M. 
Rating:
1.0

When I book the appointment it said equipment and trailers are available that weren't when I went to return it and told me to drop off at a different location they wouldn't except it or rude sent me back to the original place and he was rude.

Colten C. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Ashley H. 
Rating:
5.0

Customer did not leave a comment.

Nathan H. 
Rating:
3.0

For a facility with such tight maneuvering, they should come out and hook up. I had to hook up and park my own trailer. First time for that renting from Uhaul

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Andy D. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

Customer did not leave a comment.

Ligaya H. 
Rating:
5.0

Customer did not leave a comment.

Deborah D. 
Rating:
5.0

Very helpful & kind gentleman working there.

Allyson I. 
Rating:
5.0

Customer did not leave a comment.

mike K. 
Rating:
2.0

I reserved 16 ft truck a few weeks ago. When I picked up yesterday and they didn't have it for me so I had to rent 10 ft truck and made 2 trips to move furniture and boxes. I would appreciate if they have it available next time I rent a specific truck

James E. 
Rating:
3.0

This location is in the storage business and has little interest in customer satisfaction of their UHaul service.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Amanda S. 
Rating:
5.0

The equipment was clean, and my only "complaint" was that the drivers seat needed maintenance.

David M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Nice convenient location!

Bob S. 
Rating:
5.0

The gentleman running the Uhaul was very polite, patient, and kind. Good experience.

Chad G. 
Rating:
5.0

Customer did not leave a comment.

Annie F. 
Rating:
5.0

Thanks for helping hooking up the tow dolly and loading my car to be towed. Great work, as ever, thanks.

Bruce H. 
Rating:
5.0

Very friendly

JAMES F. 
Rating:
5.0

Great Customer Service.

Christina C. 
Rating:
5.0

Everything was great!

William M. 
Rating:
5.0

great service! clean efficient and kind.

Sandra K. 
Rating:
2.0

The fuel and the millage was not accurate to the contract I tall to the guy to fix it , but anyway I still get the same wrong amount , I came back and another representative was acting rude, and the truck smell Pretty bad inside, dogs hair in all the seats. Still wating for the reimbursement for the difference.

ROBERTO A. 
Rating:
5.0

Good customer service, convenient location, and a great price for the rental truck. We were happy.

Amy C. 
Rating:
3.0

When the truck was picked up, it was barely over a quarter tank on gas. When the truck was returned, it was turned in with still barely over a quarter tank of gas. I looked at my receipt in my email and they charged me an additional $5.95 for 1.7 gallons of gas!!! WTF?!? If they are THAT petty, I will get my trucks elsewhere!

James L. 
Rating:
1.0

This was hands down the worst experience getting a uhaul I have ever had. The person who rented us the truck, his name was Dick, was the most unprofessional person I have ever had to deal with when renting with you all. Upon inspecting the vehicle before leaving the premises with it I noticed that the mileage was higher than on the contract. Upon returning the vehicle I told dick about this and told him I had photos of the mileage and he said that he would fix that upon his return the next day. Also we had rented the truck for seven hours and after about our four or five dick proceeded to contact me and my wife's phone repeatedly asking where we were that he needed the vehicle this caught both of us by surprise as we had the Vehicle reserved for seven hours. After receiving the bill through U-Haul I noticed that dickhead not change the mileage discrepancy I then called him to let him know this and he stated that he was actually saving me money because U-Haul was trying to charge me for having the vehicle an extra day and lost a sale because we return the vehicle late when in fact we handed the keys to dick before 530 when he was already leaving the facility he took our keys gotten his car and left to go to his house. I will never rent a truck from that facility again and I feel as if you all need to directly have a conversation with him about the way he treated his customers. This was extremely unprofessional and unacceptable.

Kristopher H. 
Rating:
5.0

Customer did not leave a comment.

Dave H. 
Rating:
5.0

Best movers in Florida.. see below Saving Grace Home Inspection and Moving 941 284 0426

Sean C. 
Rating:
5.0

The guy at compass was very helpful, he took my keys and took care of the vehicle drop-off for me. I would definitely recommend this location!

James K. 
Rating:
1.0

refer to my e-mail to customer service

peter D. 
Rating:
5.0

The manager was very helpful and friendly!

Mina C. 
Rating:
5.0

Customer did not leave a comment.

Janna W. 
Rating:
4.0

Had issue with self checkout. They communicated very well and was able to get check in completed. Mobile app needs work

David C. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

Glenn P. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Chelsea S. 
Rating:
5.0

Excellent service! Above expectations!

Stephen B. 
Rating:
1.0

I was not given the dolly that came included in the package and I have been trying to get help with that issue and no one has responded!

Lydia A. 
Rating:
5.0

Professional, reliable customer service which met and exceeded our expectations. Thank you.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Terri M. 
Rating:
4.0

Customer did not leave a comment.

Basil B. 
Rating:
5.0

Van needed to be swept out. Ran just fine. Good AC.

Stella D. 
Rating:
3.0

There was not a lot of room to return the moving van and car hauler, but I was able to make it work. Signage may have helped as I drove to the wrong side of the location first... But overall, not bad

RYAN P. 
Rating:
5.0

The truck was not cleaned out from the previous renter. Perhaps utilizing cleaning wipes inside the vehicle, in lieu of COVID-19 would be great between rentals.

Edwina B. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
4.0

Agents mask did not cover nose.

GEORGE R. 
Rating:
5.0

Customer did not leave a comment.

Barbara H. 
Rating:
5.0

Replace the sensor indicating low pressure on one tire. Also, the initial pu location did NOT have item requiring one hour round trip, This should be be told to renter on initial rental application, not day before.

Norman S. 
Rating:
5.0

The steering on the truck was loose and felt unstable.

Peggie N. 
Rating:
5.0

I'm very happy with your services.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
2.0

Customer did not leave a comment.

Priscilla O. 
Rating:
5.0

Customer did not leave a comment.

david F. 
Rating:
3.0

Me equipment wasn't at the location given to me. They had to substitute a different price of equipment

Barton H. 
Rating:
5.0

Nothing really, went very well, no issues. Would use again!

Alexander C. 
Rating:
4.0

Rep was knowledgeable and efficient, and polite

ben R. 
No reviews have been submitted for this location.

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