Customer did not leave a comment.Julie C.
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.David F.
Customer did not leave a comment.RONALD J.
I was rented a truck that was reported stolen. My crew was pulled over and detained. The officers called uhaul and received no answer. To date uhaul have not had the courtesy of contacting me in this regard.GLADSTONE S.
Customer did not leave a comment.ROBERT W.
Great people that were extremely professional. Moving can be stressful but with the support of this team it took a little of the stress away.Alexander R.
Customer did not leave a comment.Jay M.
Customer did not leave a comment.DEMETRICE H.
The manager was very kind, professional, and friendly. He helped in starting our day off right! That makes a huge difference when you have a full day of moving ahead of you.Kelly R.
Customer did not leave a comment.DEON B.
Customer did not leave a comment.Requita W.
Customer did not leave a comment.Zakia D.
The staff member at Compass Self Storage was amazingly helpful. There was some confusion with our online booking, but he fixed everything and got us on our way. Couldnt have been more pleased with our experience.Bert B.
Customer did not leave a comment.Brooks E.
Customer did not leave a comment.Kevin H.
Customer did not leave a comment.Angela F.
Customer did not leave a comment.Corey W.
Customer did not leave a comment.TINA B.
Customer did not leave a comment.Torico R.
Dropped off at 11am. Far before the 4pm deadline. Then it was said I dropped at 6pm and charged an additional $40 for a second day. To be fair the next day the woman I talked to was very helpful to rectify. Still shit that it went down.Michael Justin H.
This location was great and able to compliment me after the Stockbridge location rented out the Uhaul we reservedMonterial T.
Have trucks available when customer has guaranteed reservations.Jeffrey B.
The Customer serve Rep C.C. was awesome, friendly and knowledgeable.Greg S.
Excellent customer service .John J.
Customer did not leave a comment.Barbara S.
Customer did not leave a comment.Felecia E.
Outstanding knowledge of moving, very professional!Wesley W.
Customer did not leave a comment.SURRELLDA L.
Customer did not leave a comment.Kara Z.
Customer did not leave a comment.Alexis C.
Customer did not leave a comment.LaAundria L.
App on phone did not work so she had to do it manually.Derek M.
The lady in the office was helpful and amazing. She took care of everything!Jennifer M.
Second time I have rented from them and both time my rental was screwed up. Wasted my time.Adam G.
Customer service was excellent and I would recommend this to the next personDerrick U.
Customer did not leave a comment.Larry N.
Customer did not leave a comment.Melissa R.
Customer did not leave a comment.CAROLINE E.
Customer did not leave a comment.James K.
Customer did not leave a comment.damian J.
Customer did not leave a comment.Bonita S.
I was charged for dolly and pads I did not useKevin H.
Nice person she help thanksJAMIE M.
When I came to your rental location to rent a truck, firstly I asked him( he was working over there) â€œhow much rent for this truck dailyâ€. He answered me â€œaround $35â€. When I checked my bank account next day morning, I saw $190. This is a terrible. I don't like that. Just one day $190. This is tricky. I want my money back.Omer A.
Customer did not leave a comment.ROY J.
I was told I'd be accommodated for the truck I got to 19.95 however I see I was charged full price after waiting hours for the rep to show upFolashade F.
Customer did not leave a comment.Kim T.
Your staff was very professional honest and upfront. I will definitely use this location again if I ever have the need for another U-Haul truck. Thank youjavan P.
Customer did not leave a comment.Barnes D.
The folks at this location were friendly and professional. I could not have asked for a better experience.Dennis S.
Customer did not leave a comment.THOMAS B.
Employees were very helpful on the phone and very professional when picking up and returning equipment ,Karl P.
Customer did not leave a comment.Vernice C.
Lakiesha while returning the trailer went way above and beyond helping us!!!!!Michael B.
Customer did not leave a comment.Theodore R.
Customer did not leave a comment.Barbara W.
Customer did not leave a comment.Todd E. W.
Outstanding. Mr. Booker was very knowledgeable and helpful. Would definitely use this location again. Thank you.William S.
I can't think of anything they could impove. Thank you.carole R.
We had a 9:30 reservation, no one showed up until around 10am. We had somewhere we needed to be, which put us behind on our schedule. No apologies where given.Pollye W.
Customer did not leave a comment.ryan K.
My pick up time was 10. I arrived around 1040 to an open office and no one in sight. The uhaul employee decided to show up at 1135 to customers who had been waiting as long as I had. I called another store twice and called the customer service line 2 times. We had all decided to call 911 as we were becoming extremely concerned about what we were seeing. Finally the employee rolled around the corner in the golf cart.....WITH MAJOR ATTITUDE. Unbelievable. The employee had the audacity to say "the doors should have been locked"!! I asked him who should have locked the doors. Long story short, I will never rent from this location and probably uhaul again. After thinking about it, he offered to take $10 off my rental truck and when I received my contract, it wasn't even done. I turned my truck in the same day and the contract said the next day at 547pm......really.Lori M.
I was VERY frustrating on the first day of rental, Saturday, August 25, 2018. The Uhaul system/server was down and I had to wait, wait, wait, which inconvenienced me because I REALLY needed the truck and move. Due to the issue, I had to wait while the staff cobtinuousltCheryl B.
Customer did not leave a comment.joe D.
Customer did not leave a comment.ADRIENNE L.
Customer did not leave a comment.charles T.
Had to wait 40 minuets for someone to show up so I could pick up the trailer. I arrived 5 minuets before my pickup time. Inside of the trailer was dirty and needed washed out.Mike K.
Customer did not leave a comment.Sharon C.
Customer did not leave a comment.chris M.
Awesome service from John...he also helped me with a storage unit there as well.ANN S.
Customer did not leave a comment.Sha'Ron S.
Customer did not leave a comment.Richard J.
Customer did not leave a comment.Betsy C.
Not sure what's going on with Uhaul, but there was confusion about myreservation in both ends. This location was really helpful & friendly, but she said sometimes customers would be there for an hour trying to return a Uhaul. I just wouldn't recommend Uhaul at all to a friend right now, no matter the location. I have to move my stuff again in two weeks, and will be looking into options other than UhaulCathryn C.
Customer did not leave a comment.tracy J.
Even though customer service was adequate there was not a professional on hand to hook up tow trailer properly. Had several issues on trip that could have led to damage or an accident.HAROLD B.
Lights didn't work on one trailer-The other trailer had a blown tire. The trailer wasn't swept out but i didn't notice until I got home.Jon P.
Bad customer service Person was late to work First refused to help load the trailer and then said that they are just a service location. But then made the face and did hook up the trailerGulraj A.
Lady running the place has door closed at office hours and was not very helpful, not rude, but very unwilling to answer questions when I wanted to make another reservation. she had no idea about the rate, and fees, and was not willing to look into it. You lost a customer from that locationAYMAN H.
Customer did not leave a comment.Bryant W.
Customer did not leave a comment.Ray G.
Customer did not leave a comment.Ronald G.
Customer did not leave a comment.KEITH R.
Customer did not leave a comment.kariena A.
Make sure staff is available for the customer to pick up their rental at the designated time. I had a rental schedule 3 days in advance for a specific time period because I was on a deadline. Once I got to the facility 5 minutes b4 my appointment there was no 1 there. Had to wait 25 minutes for someone to show up and the place to open back up and 45 minutes b4 I was able to leave with my equipment. Wasn't happy to delay some of my initial plans especially since I had an appointment schedule.Andre K.
Exceptional customer service!Herb D.
Mechanically the truck ran well. Interior was satisfactory. The driver side sun visor was broken, the driver side head light did not work. The driver head light was hanging out initially. When I brought it to the attention of the associate he pushed it back in place, it stayed until the first bump. I also had the associate put an "x" on damage to the box which was not marked. The tow dolly had a light out on the passenger side. I would rent from the location again.Desmond R.
Uhaul, not the dealership, charged us for the insurance even though we said we didn't want it on two separate occasions. The staff was great in helping us resolve the issue.James T.
Customer did not leave a comment.Bobbye C.
Customer did not leave a comment.Kurt L.
Customer did not leave a comment.Angela W.
HAVE THE VEHICLE READY ON TIME AND IN STOCK HAD TO WAIT OVER IN HOUR AND STILL GOT THE WRONG VEHICLE MESS UP MY WEEKEND.Elbert W.
Great place for a rental !!!Larry R.
This is not location for my pick up but they were able to accommodate me...Albert J.
Customer did not leave a comment.Elvis H.
Customer did not leave a comment.DENISE G.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.Jackie S.