Customer Reviews for Compass Storage Greenway
(U-Haul Neighborhood Dealer)

393 reviews

800 Greenway Professional Ct   Orlando, FL 32824

(407) 251-8045

Location Hours

  • Mon-Sat: 9:30 am - 6 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(407) 251-8045

800 Greenway Professional Ct
Orlando, FL 32824

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 6 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Guzal T. 
Rating:
5.0

Customer did not leave a comment.

LEONARDO M. 
Rating:
3.0

Overcharged (donation?) door locked when I returned vehicle. Had to wait 15 minutes until someone unlocked door. Person at counter helped someone who came in after me while I was in the middle of my transaction and never said anything. Very unprofessional

Dan N. 
Rating:
5.0

Customer did not leave a comment.

Hector G. 
Rating:
4.0

Excellent service and quite fast. The only issue was the fact that on the back of the truck I rented, upper left corner behind driver side, it was a strong rainy day and there was a leak that damaged a seat I had in that section. Other than that, I really liked this location.

Miguel Omar R. 
Rating:
5.0

Yasmin is the best! Great customer service and support !

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

richard K. 
Rating:
2.0

Customer did not leave a comment.

Nelson M. 
Rating:
5.0

Gracias muy bien Todo

ROBINSON L. 
Rating:
5.0

Customer did not leave a comment.

VENKATESH D. 
Rating:
5.0

Customer did not leave a comment.

Luz H. 
Rating:
4.0

The provided lick key did not work with the rear truck rolling door lock. I was lucky I tested it before trying to lock the door.

WALDO R. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL P. 
Rating:
2.0

The truck was dirty, but considering I just needed to haul stuff it was alright. Anyone who wants clean will have to go somewhere else. They close at two, which I didn't know, I checked the truck out at 1:30 and I wasn't told anything. First Uhaul place I have been to that closed that early. Decent if you just need things done, if you want quality hard pass.

GARRETT B. 
Rating:
5.0

Customer did not leave a comment.

Alicia K. 
Rating:
5.0

Customer did not leave a comment.

JORGE P. 
Rating:
4.0

Service with a smile 😃 When I arrived, all was in order and waiting. The transaction was seamless and friendly. Locations like make it easy to partner with uhaul Mikw

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

EDGAR R. 
Rating:
5.0

Customer did not leave a comment.

EDGARA L. 
Rating:
3.0

Customer did not leave a comment.

Princeton H. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
3.0

The mirrors were not adjustable, the steering wheel of the truck was not aligned correctly. This makes the ride on such a truck to be unsafe

MYKOLA I. 
Rating:
5.0

Customer did not leave a comment.

Tanya S. 
Rating:
1.0

I received the worse customer service of my life by the GM Martha. It wasn't about the one way vs in town or not having the equipment to do it. Her attitude was sarcastic, condescending and rude. We showed zero empathy and lacked customer service skills and the desire to help a customer to a way that was savagely cruel. I wished I had the prénsense of mind to have recorded her. I've been trying to reach someone to tell them about my experience and I don't get any call back or reach anyone…. and besides getting a 50 credit which truly doesnt matter. The way this woman treated me deserves to be known!

MARTAMARIA D. 
Rating:
5.0

The staff at this location were awesome. I was looking to extend my rental and called the national Uhaul and the local traffic office before calling my local office. Both the National and local traffic office at 4072409982 we're no help at all and honestly pretty rude. If not for the great team at the compass storage office I'd most likely hesitate to rent from Uhaul again.

James R. 
Rating:
1.0

I called and provided a complaint on the phone never got a call back. Terrible experience with uhaul

Chris B. 
Rating:
1.0

Customer did not leave a comment.

SHAKEEL D. 
Rating:
5.0

Customer did not leave a comment.

JOSUE P. 
Rating:
3.0

The single clerk appeared to be leaving when I arrived 15v minutes before my reserved time. Although I reserved a dozen blankets only 6 were available. I had to carry the blankets and a dolly I reserved out to the truck. When I returned the truck within the office's posted hours, I found a sign on the door indicating that the clerk would return in 20 minutes. This was a marked contrast from my recent experience at the nearby Orange Blossom Trail location.

Philip P. 
Rating:
4.0

Customer did not leave a comment.

JULIA P. 
Rating:
5.0

Customer did not leave a comment.

gustavo G. 
Rating:
5.0

Customer did not leave a comment.

Miguel D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Susi T. 
Rating:
3.0

Online App was not very functional, had a lot of trouble trying to get through their rental process.. but finally after completing, I picked up the truck on a the rainiest day of the week and while getting on the Florida turnpike found out that the wipers weren't working and also needed an alignment because it kept going to the right.. . which killed the whole reason behind getting the truck to begin with...found myself in a very dangerous position driving without wipers and swerving on a rainy day was pretty hazardous...kept calling uhual and received no resolution. The truck was inoperable! and should have been inspected prior to renting it out... totally disappoint...really bad business. would not recommend at all.

Jennifer R. 
Rating:
3.0

the equipment that I had reserved about two weeks before pickup was not with the vehicle. I had to go to Home Depot to buy a Dolly.

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

JUDITH C. 
Rating:
3.0

Do not give out a truck with a broken side view mirror.

JACOB F. 
Rating:
4.0

Customer did not leave a comment.

ROBERT P. 
Rating:
4.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Miriam P. 
Rating:
5.0

Customer did not leave a comment.

Enrique B. 
Rating:
5.0

Customer did not leave a comment.

Carmen C. 
Rating:
5.0

Outstanding service highly recommended Thanks !

Khaled O. 
Rating:
5.0

You service is excellent and a good customer service the price is good for the service thank you

HELAS C. 
Rating:
5.0

Customer did not leave a comment.

JEFFERSON R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
2.0

Just so dirty and service was terrible

Lily L. 
Rating:
5.0

Muy buen servicio gracias

MYRIAM G. 
Rating:
5.0

Customer did not leave a comment.

Francis V. 
Rating:
4.0

The online pick up was a little cumbersome. They wanted drivers license pictures of me and the other driver. Sitting in the car with bright sun shining it was difficult to get clear legible pictures. They gave us 2 chances but still weren't satisfied with the pictures. We had to start the process over to get another chance. At this point we had learned and were able to get clearer pictures. If I had it to do over I would have done this ahead of time. Other than that it went fairly smoothly.

Jacquelyn S. 
Rating:
4.0

The truck made a very loud high pitched noise the entire trip and at times was unbearable.

STEVEN W. 
Rating:
5.0

Customer service was great and the lady was very friendly. It took little time to set up the rental truck, pick up the rental truck, and turn it back in. Thanks a lot for the great service.

JEFFREY K. 
Rating:
2.0

I had to check out myself and take pictures. When i needed to get somewhere. If not you will charge me 20.00. 1

JENNY N. 
Rating:
4.0

Customer did not leave a comment.

ANDRES T. 
Rating:
4.0

The truck was clean. However, the cab REEKED of stale cigarette smoke or marijuana smoke. It was almost unbearable. I had to drive with the windows down in the Florida heat and humidity for two days.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN G. 
Rating:
5.0

Process so fast and automatic, everything OK

JOSE D. 
Rating:
5.0

Good service.

Humberto F. 
Rating:
5.0

Everything was great. Person that checked me in was fast and friendly. Easiest time I have had with renting and returning a truck. Location just needs better signage to help identify due to its location. Thanks a ton for the help!!

Nicholas C. 
Rating:
1.0

Actually provide assistance in hooking equipment up if person is unfamiliar. No pictures were taken for evidence. I had to go to another location for assistance and the other location did not hook up the equipment either.

Juan D. 
Rating:
3.0

Engine light was on in the vehicle. When inquiring about it I was told “it should be fine no one reported any issues”. But it there were I could call customer service. I had to call customer service literally from the office to make sure it was documented on the account & they gave me the number for roadside assistance. Just in case. The the hand truck wasn't in the truck so I had to go back in for that. At my pickup time I had to wait to resolve these two issues until after the person returned from lunch. Also the digital process is ridiculous that I had to wait for all of the authorization process to be completed while I'm standing outside wasting time instead of all of that happening prior to my arrival.

Jodie G. 
Rating:
5.0

Great experience !!

JUAN L. 
Rating:
4.0

Truck AC was not working and stalled on return

ARIUS R. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Great service, thanks to the young lady that help me complete my rental....thanks again.

Feliciano H. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
1.0

The truck wasn't inspected before renting it out to me. One of the headlights is out and the truck steering column is off extremely. Then they charge me $14.00 + for gas when I have proof that I returned the truck with the same fuel amount as marked on the contract. I will definitely be going to the office to see about this matter and will contact better business office too.

JENNY N. 
Rating:
4.0

Earlier opening hours. The location did not open till 930 am. The staff was fine,

HUGO T. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
2.0

The dolly and furniture dolly in order was not in the truck and I had to pay someone to bring me one.

Tracey C. 
Rating:
4.0

Customer did not leave a comment.

Rosemarie F. 
Rating:
3.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Make sure utility dollies are inside truck or are given to costumer. I paid extra but did NOT receive a dolly.

Andres H. 
Rating:
5.0

I don't see anything that you guys could have done excellent experience thank you very much

Kevin J. 
Rating:
5.0

Yasmine is awesome!!!

Maybelle W. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

Erin R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
3.0

You can stop scamming people with mileage. You undercut both times I got an estimate by 10-15 miles. I was told you give people 20% over what they need. That's garbage. The truck I picked up had 47410 but report shows 47407. I told the lady when I picked it up that it wouldn't make it to my location without me going 15-20 miles over. And that when I got a quote from Tampa much further it did the same thing. It shorted my by roughly 15 miles. So she added 15 miles. I told her that's not going to make it she just said ok. So I drive directly from the pick up to drop off. Didn't make a single side stop. I was roughly 5 miles over. Then that location was full. So I was told I had to take it to another location 3-4 miles away. I told the guy this and he said no problem I won't be charged for the extra mileage. Then I get the bill and sure enough I'm charged. Also he's lying about the gas gauge. I filled up the truck to the full mark. He's putting it below the full mark. I wasn't charged any extra fuel but still not even getting any credit for that. It's a total scam how you set your mileage. It didn't matter where I rented the truck from I would be shorted 10-15 miles each time. What a scam.

Roberts A. 
Rating:
1.0

Couldn't do on-line check-in at this location, so I had to wait for an employee to arrive. I had scheduled my pick-up before they opened. So that was annoying. Then when the employee got there, it took even more time to check me in. THEN, they didn't have a dolly which I reserved. Why did the Web-site say they had a dolly? Now I had to waste mileage driving to another U-Haul location to rent a dolly.

Sanjay S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Nothing

Humberto B. 
Rating:
5.0

Excellent

Anmys P. 
Rating:
5.0

I advise to have the equipment ready when it's supposed to be. The pick up process took longer due to this. The staff was helpful though. Thank you!

Kimberly M. 
Rating:
5.0

Sus empleadas son excelentes sigan así buen servicio al cliente

Jose R. 
Rating:
5.0

Customer did not leave a comment.

JASON P. 
Rating:
4.0

There was empty water bottles in the cab from previous renter

michael D. 
Rating:
5.0

Customer did not leave a comment.

Liz D. 
Rating:
5.0

Customer did not leave a comment.

Karina M. 
Rating:
5.0

Customer did not leave a comment.

SUNGWOO C. 
Rating:
1.0

Really expensive, didn't have the van I RESERVED DAYS BEFORE, was charged more because of it. Would not recommend or try again but thank you.

NATRONE C. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
5.0

Customer did not leave a comment.

Felix S. 
Rating:
3.0

My experience was tainted by computer issues. When I arrived to pick up the truck, I had to wait nearly an hour for the problems to be resolved. If it had taken a quarter of the time, I would have been much happier with the experience.

Sean O. 
Rating:
4.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

CARLOS R. 
Rating:
5.0

When returning equipment, explain first that there will be a series of questions and photos you'll have to take so that the customer is prepared to do so.

Stephanie M. 
Rating:
3.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
No reviews have been submitted for this location.

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