Customer Reviews for Compass Storage Greenway

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Storage Greenway

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Tanya S. on

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Customer did not leave a comment.

samuel M. on

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The experience was superb! I had a 26’ that drove like a car. It was good to have everything fit with a good drive experience. Thanks! U- Haul!

Pedro A. on

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Service was excellent... ???

Melvin V. on

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It is important to receive a customer with a smile!

Cynthia F. on

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Richard E. on

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JOSE G. on

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Truck had poor alignment. Mirror on passenger side was not able to be adjusted. Amount of gas documented did not match the gauge. Representative refused to admit the mistake and proceeded to charge wrongfully for the fuel.

Baker A. on

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Great

Rahnuma H. on

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Its already nice and improve....

Aida F. on

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Customer did not leave a comment.

Juan A. on

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We had awesome service at this location we needed the truck right away and one was ready before pick up.

Ruth M. on

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Todo esta bien solo que la unidad seponia tenia airecondition pero ha la para que lo arreglaran pore todo es excelente por eso siempre usos sis unidades y el lugar es muy accesivo muchas gracias todos los que trabaja hay super excelente att Ruthy Martinez

christine M. on

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Everything went perfect thank you!

James M. on

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Customer did not leave a comment.

Jocelin F. on

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The truck had a ck engiene light one. It was dirty in the front with water bottles, and dirt on driver and passenger side. In the back, there was tissue paper, the hand trolley was loose and there was moving pad all over. It was clear the truck was returned and no one inspected it.

ricardo B. on

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Let people use a debit card or cash also any kind of car they have. It should be free, just pay for it when they are done.

Carlos B. on

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DAVID L. on

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Elaine G. on

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1st time going here ..but I will go back again ..

Richard E. on

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Renting a van and truck from you was easy and quick. Jasmine is a wonderful asset to your company!!

RICHARD M. on

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Representative who helped me wasn't very friendly. I used the truck for 4 hours, but was charged the "weekend" rate. A "half day rate" or "limited use" rate would be welcome. I paid $131 for 4 hours of use of the truck.

EFRAIN S. on

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Superb customer services

Mercy H. on

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Mercy H. on

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joanne F. on

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lady at counter was rude and provided poor customer service

Michael W. on

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The trucks need to be serviced, tune ups and all. The ride from Orlando to Miami was really hard.

Luis O. on

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Location was ok but so far from the original one were the Truck was not available. Then change to another and same happens. We were very disappointed with the service. I payed online in full and bought another materials and I never received it because the relocation etc. Now I need to call again to request the refund. I do not recommend to my friends.

Tianpeng Y. on

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The key is not easy to take it out

uwe R. on

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The van I rented had a slow leaking tire which put it's availability in question. That was a clear downer since there was no certain replacement and what I had to get done was time sensitive. Secondly I had requested two dollies but upon arrival it looked like only one was available. The agent on location made things right and there was a very helpful gentleman, Daniel, who put me at ease about the tire, which is why you still get an above average. Also, your sales success celebrations on display are many, but leave the impression that it is all about sales and sales only. Do you have customer service successes to display …. even if it is all about money?

Amanda G. on

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Juan F. on

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robert J. on

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Anthony L. on

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Nice transaction

Hector M. on

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Christopher S. on

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Hours were not posted online anywhere. Workers show up late and left early. Very unorganized.

Heriberto N. on

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Chantel L. on

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Absolute zero customer service. Woman was rude, didn't bother to explain anything, remain silent only to ask for card or signature. Had to ask about policies just to understand process as she was not willing to offer any information. Signed contract and I had the wrong item chosen (local rental) . It was too late to change it after she processed because she didn't bother to explain anything at all. Phone support at 800 uhaul number was great but unable to assist. This location with this specific front agent woman is tarnishing Uhauls reputation.

Samuel M. on

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The truck that was rented to me had broken glass in the trailer. It also had a cardboard on the dash for some reason. The truck made a louse noise when breaking. I had a horrible experience with the truck. I would not recommend this location to anyone.

Frank D. on

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All is good and the 2 ladies in the office are excelent.

Manny L. on

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Terrible customer service. It took over an hour to get our contract done despite having a reservation and having been pre registered already. They did not install the tow hatch at that location so we had to wait an extra half hour for a U-Haul manager to come to the location and do it. The process was frustratingly slow and the associate had no idea what they were doing.

THANH B. on

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Mary P. on

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silvana P. on

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Friendly service. Very helpful staff. The best expierence I've had

THANH B. on

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William R. on

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DAVID D. on

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Michelle B. on

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makinson L. on

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But make sure the gas because they would like you tripple replace the gas.

Glen H. on

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Lorraine H. on

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NESTOR V. on

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I was charge for extra fuel when I put gas before returning the truck and I match what it was before.

Jerry K. on

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Truck was low mileage with cruise control. Trip to Brandon, MS. went well with no issues. Turn-in in Flowood, MS., was equally seamless!!!??

Patrick F. on

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Paola M. on

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Andrue M. on

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it was all good you just need to get newer trucks

Yara M. on

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They have cockroaches in there I don’t recommend this place

Vincent B. on

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Eleonora L. on

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Drop the truck past regular hrs. It was an easy drop off. Thank you!

Joshua L. on

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Drop off was a breeze. Easy, fast and convenient.

Brandon M. on

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I would include the address of the pick up location on the email body text, or email the customer a calendar type invite with all of their info needed for the rental and pickup.

Daniel G. on

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Customer service on location was awful. She gave wrong keys for the truck and she was not helpful, neither welcoming.

Manuel C. on

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Very nice and helpful!

ISMAEL P. on

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Everything was great, timing, location and availabilty of moving supplies. Highly recommend.

Abner C. on

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Neil G. on

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Meglana O. on

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Make the trucks with more leg room for the driver. It can become painful and uncomfortable especially if your driving for an extended period of time.

WILLIAM C. on

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Kimberley H. on

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candan E. on

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Richard B. on

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Personnel were amazing and quick. Gave me a courtesy call as a reminder. We're ready when I got there. Great service!

Bernadette T. on

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The truck was free of debris.... but it was not "clean". It was clean for a work truck, I guess, but it didn't smell fresh or feel sanitary. For example, when cleaning the windows... they left lots of streaks which made it worse to see out of. Overall, it was acceptable for a rental truck.... I just have a hard time checking off that it was "clean". Thx

Lerry F. on

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Carlos R. on

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Karen I. on

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I was overcharged. I called and still got overcharged with 3 charges to my credit card

ROSIE A. on

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Thank god for Uhaul we returned the truck with no problem thank you very much for your help

WILLY R. on

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Tow dolly wratches were rusted and hard to use.

Cesar L. on

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The truck didn’t turn on had to use smaller one and give more trips. Cost more expensive

anthony F. on

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Justin H. on

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Anthony R. on

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Drop requirement to parallel park truck on the street.

Carlos O. on

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Bambi W. on

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I had to swap my truck at that Gatorland Drive location. Nadia was hands down amazing!!!! Great job!!!!

Abigail J. on

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I wish you had SunPass or Epass available on the trucks. Commute would have been better, less stopping to pay a toll.

Roberto L. on

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Rente uno de 17” y me entregaron uno de 15”

Angela S. on

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Customer did not leave a comment.

JERRY K. on

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My local rental was associated with a storage rental facility so this was especially helpful for my needs.

Carlos S. on

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Lori H. on

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EDWIN D. on

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EDWIN D. on

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Alejandro T. on

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Richard S. on

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Everything was fine. 10ft truck was clean, and easy to drive.

Shannon H. on

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It was my 1st time doing the Rideshare/Self Check Out & In - I was nervous at 1st but the website made it super easy! Very user friendly! Great job!

David G. on

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The staff at Compass Self Storage were amazing and very helpful. My friend is also moving in a few weeks and I recommended this location to him as well. Thank you for the personalized service and professionalism!

Patrina P. on

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Rhodesia B. on

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carlos J. on

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I never received the key to unlock the back of the truck

Pat O. on

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Robert W. on

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Carl M. on

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