Customer did not leave a comment.Andrew C.
Customer Reviews for Contry's Automotive II
(U-Haul Neighborhood Dealer)
Monticello, NY 12701
Services at this Location:
- Mon: Closed
- Tue-Fri: 9 am - 5 pm
- Sat: 10 am - 2 pm
- Sun: Closed
Special Operating Hours
- 7/4/2022 - 7/8/2022: Closed
- 8/11/2022 - 8/28/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SAMUEL P.
Customer did not leave a comment.Nick H.
These Folks Were Very interested in You as a team effort Very Clear on All codicials writtenLAWRENCE M.
Customer did not leave a comment.Jun Z.
Customer did not leave a comment.YEHUDA N.
I would reccomend Contry Towing, but never Super Sudds, in Liberty, NY. After I scheduled the truck online and reserved it, it was not there. Then I was met with a rude woman who has no customer service skills and was a royal b...ch. Could not do anything other than give me an 800 #. I was refunded $50 but it never showed up on the end ticket.PATRICKS K.
Customer did not leave a comment.GARYJOHN C.
This location is on the end of a lonely, dead end road. I was not confident that there was anything there onto I stumbled upon it. A sign at the beginning of the deal end indicating the a U-Haul exists there should help. Lastly, I was very disappointed that the Q-Way where my original reservation existed, was given away. I hit heavy traffic coming to that that location from Long Island. The dealer claimed that he sent me texts , which I never received, although I immediately got the one of the new reservation he made for me at a location I had to travel an extra half hour away to get to to. If nothing else, I was glad I got that new reservation, but I really should not have had the need to do so.DAVID L.
The drive from Middletown ny was a ride,truck had half a tank of gas which we nearly ran out of gas,no direction was given when I asked so I can pick up transport,when I got to Taconic NO allow,I had to drive 3hour through three counties total hours on road 10:30am -5:30pm,nearly6 hrs NOT ACCEPTABLE!!!UHAUL in Middletown ny on 211the worst services anyone can ever getâ˜¹Aurea B.
Customer did not leave a comment.CHESKY S.
Customer did not leave a comment.Stanislav L.
The people who run this location, went ABOVE and beyond to assist me. Great job....ANTHONYG B.
Hire more people like Jasmine she was pretty amazing..🤙🏼🤙🏼💯💯EDWARDR JR T.
Very friendlyHIRSH Z.
Customer did not leave a comment.ANTHONYG B.
Personally for me everything was great so I can't think of anything to improveANTHONYJASON K.
Customer did not leave a comment.ANTHONYG B.
Customer did not leave a comment.DAVID R.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.robert J.
It was a muddy day so it was hard to walk. People were very nice and attentiveHeberth W.
Nothing. The Contry Family are Awesome.John G.
Customer did not leave a comment.VINCENTL JR H.
Customer did not leave a comment.MARVINTHOMAS A.
Customer did not leave a comment.Thomas S.
Great people great truck great serviceCHRISTOPH H.
Customer did not leave a comment.Stephen A.
Overall I'm very disappointed with my experience. I had to go to four different uhaul locations to get my purchased moving supplies, blankets, and truck. The original pickup location did not have the truck or blankets. Then I get on the phone with a manager who gives me $50 off the rental, an extra day of rental, and 50 extra miles. Well the new pickup location was 30+ miles away from my apartment so thanks for the 20 extra miles I didn't need. I don't think $50 is adequate to compensate for a two hour delay in starting my move due to uhaul's mistake and I'm sure if the return location needed the truck on the original return date for another customer I would not have received an extra day of rental for free. Bottom line this is the 4th time I've rented with uhaul and the 2nd time I've had major problems with aquiring my rental. Unless I am given additional money to compensate me for my inconvenience I will be using one of your competitors for future moves and will reccomend my friends and family do the same. The workers at all sites were friendly and helpful. This a uhaul problem not an employee problem I'm angry about.Curtis F.
Customer did not leave a comment.Alan P.
I consistently have billing issues and my contracts are wierd looking because of refunds and mis coordination. Its sad i have to be an account to track the issues. I think understanding the customer is neededRobert C.
Customer did not leave a comment.DeJa T.
Customer did not leave a comment.Jamie H.
Great serviceFaik M.
Evrything was ok.William P.
Way off the beating path, not much more than a junkyard. Dropped off on a Sunday so no one around, but the facilities left a lot to be desired.JOHN B.
Customer did not leave a comment.Adriene D.
Lost cell phone in truck. Did not realize where. Fortunately, Watson brothers in white mills pa found it, contacted us and made sure it was picked up. They are great!!Kenneth S.
Customer did not leave a comment.Seye T.
Customer did not leave a comment.David D.
Customer did not leave a comment.Ron S.
Customer did not leave a comment.Lee Q.
Customer did not leave a comment.Robert W.
Inside trailer was clean enough however there seemed to be mildew and rust on the outside. May not be fault of location.Jennifer H.
My scheduled location was changed to this location which was not convenient for me but used it anywayTimothy H.
Customer did not leave a comment.frank N.
Nice guy all was very goodJoe V.
Customer did not leave a comment.sabina M.
Customer did not leave a comment.lee K.
Staff are very friendly. Parking lot is a muddy mess.Ricky S.
Customer did not leave a comment.Gary W.
The staff were more than helpful in an emergency situation (requiring a truck). Paperwork was in order which assisted Contry in processing the rental quickly. The staff were polite and well represented U-Haul.jane D.
Everything was perfectJohn D.
There wasn't anyone to receive it even though the business was open, it's a shared building. They accepted the trailer for me. It was about 1pm on a Friday when I returned it.Carrie K.
Customer did not leave a comment.Dennis B.
Friendly service at a local tow yard.Frank P.
Customer did not leave a comment.Louis V.
Customer did not leave a comment.Stanley M.
Customer did not leave a comment.ITCHIE S.
Customer did not leave a comment.Vincent M.
Customer did not leave a comment.Theresa O.
Customer did not leave a comment.Schneur G.
Customer did not leave a comment.Lew B.
This is a business, however it looked like it was someone's house with a couple cars being worked on in the garage. If it weren't for the other two Uhaul trucks parked nearby, someone would have never known this location. The lady was nice thoughDavid E.
Customer did not leave a comment.Joel L.
Customer did not leave a comment.Joshua A.
Customer did not leave a comment.Israel B.
Customer did not leave a comment.Phylicia B.
Customer did not leave a comment.Peter B.
Customer did not leave a comment.ALAN S.
Customer did not leave a comment.Nick H.
Customer did not leave a comment.Richard R.
Customer did not leave a comment.Louis C.
Customer did not leave a comment.STEPHEN S.
Customer did not leave a comment.ADAM T.
Customer did not leave a comment.Cassandra C.
Customer did not leave a comment.Bernita B.
Customer did not leave a comment.joseph P.
Customer did not leave a comment.SIYI W.
My experience with this drop off location was tremendously a bad experience the worse one of life. I was called all types of &%$#* &^#@^% get the %$#@ off my property i dont even know what you *&^%# &*^#!# come to monticello for to &%$ up our lil town. All you ^&%#@ are the &%^$@!# same on welfare and tryna steal from me. I brought the uhaul truck back and was tryna get a cab n it took me over an hour to get a cab n he wasnt trying to hear nothing but wanted us ^%#$@ to get off his *%*#! property me and my two son 13 and 15yrs old.sharika L.
Very nice family business. Very nice peopleJean S.
Customer did not leave a comment.John S.
Customer did not leave a comment.Kristopher W.
After dealing with UHAUL office it's self and being told the equipment I reserved was where i reserved it only to find out it wasn't. I had to reserve at this location and dealing with the folks at this location was extremely pleasant.Kristopher W.
Customer did not leave a comment.Sol G.
They were really good and took the time to make sure we were fully satisfied and took the time to make any changes that we needed to make and also took the time to call and make sure the changes were done and we were not going to get charge for something that we didn't take very good customer satisfaction would recommend them to anybody and I will be using them some more for all my Towing needsJoe C.
The overall experience was very poor. We reserved a truck in 1 location and were called the day before pick up and were notified that there would not be a truck for pick up at that location instead we were sent to another location another 15 miles away and told we can pick up at 9 am. At 9:25 am that morning I dropped my husband at that new location and he called me a few minutes later stating that the place only opens at 10 am instead of 9 am. So we received misinformation and he had to wait around 35 minutes until they opened. Once this location opened they told my husband they do not have a truck for him, he has to go to another location. At the third location he picked up the truck at about 10:45 am putting us more than an hour behind schedule. We returned the truck that night at 12 am which means we kept the truck for a total of 1 day; less than 24 hours and a few days later I see a charge on my credit card charging us for keeping the truck for 4 days as they did not register that it was returned the same day. As of right now I have not received the credit for the extra charge yet on my credit cardMalka A.
U-Haul speaks for itself well donejuan V.
I returned at Broadway site . NOT Foss rd. Person did NOT know what to do Had to phone "some where" to get info as what to do.Took longer to process. Former garage tuned into a "Bogega" and officeno personal facilities. Never again..gordon W.
More room to move with trucksClarese C.
Customer did not leave a comment.Stacey L.
This location was very convenient for the two drop offs! It saved us a lot of time. Thanks!Chris J.
Ownerr is the best. Went above and beyond to please meAllen B.
Customer did not leave a comment.joshua J.
personnel was very helpfulStoyan K.
Customer did not leave a comment.David C.
Include straps to tie down the furniture we had to go and buy them. Aside from that it was an excellent drive, the truck performed it was clean. We were pleased. If I need to use a truck again it would be a U-hall.Jose R.
Customer did not leave a comment.Ignacio A.