They are charging me for cleaning fees
JUAN H
Express Mobil Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Monticello, NY 12701
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Customer Reviews
- 3.5 Average Customer Rating
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No start mileage due to tire pressure warning. Front door did not at shut and loud wind and dash warning coming on all the time Messages came up warning and had to open and slam shut hard. Passenger side visor missing. Driver side visor loose and floppy.
Thomas GI would like to speak to a supervisor of the entire U-Haul service. I am extremely unhappy first of all I had to gas and I barely use the gas from one spot to not even not even 6 miles. How can I use all that gas which I put five dollars in and put where the gas was it went above level. How am I being charged seven something dollars for gas and $25? It was my mistake that I forgot that my tools were inside the truck. I went back to get it. How am I being charged?
FRANCES TThe manager was kind enough to give me a brand new truck, because he knew I was just about driving across the country. I wont forget that he had a choice between giving me a truck with 50,000 miles, or one with 600 miles, and he offered me the new truck. I will say, driving on the highway in a big truck is very challenging and sometimes terrifying for someone only accustomed to driving cars. I feel so fortunate that I refused Uhauls offer to pull a trailer behind the truck and get a discount, because I can assure you, the 15 ft truck was all I could manage. I also want to say it was comfortable to sit in for 4 days, easy to drive, and powerful, even with a huge load that left 2 inches of clearance above the back tires.
SAMUEL BI do not like to put a bad review because the guys was nice and set me up with a truck fast . But to add on additional costs with no In person inspection of the vehicle with me to see why i have ti pay more at the end hours later of dropping the vehicle off. I Received the vehicle dirty returned it in better condition more gas and not as dirty as I pick it up. And now I have to pay for it to be clean ? This is wrong. Plus I pay extra for the insurance and I was told it covers everything. So my extra 15 dollars I pay for insurance covers me if I crush and damage the vehicle but does not cover for me Returning the same dirty vehicle I have to pay for an additional car wash ? No logic here. This is mistreatment and robbery.
RAMON M