The truck was perfect and the location owner very helpful and courteous. I would definitely recommend them.
Robert W
Customer Reviews for Convenient Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Altogether satisfactory. The proprietor is alwaysfriendly and helpful.. I frequent that location even though there are other Uhaul locations that are a bit more convenient but not as satisfying to deal with.
FRANKLIN TWonderful Customer Service.Would definitely go back to this location and Highly Recommend
BETINA SSimply dropped the key into a box, no one was present at the facility.
DUSTIN AKinderhook office was great to work with, helped get car trailer hooked up and explained everything very thoroughly
Tracy LNothing. The best experience we have ever had with any U-Haul location. We will always use this one from now on
G LTERRIFIC SERVICE. I'M A REPEAT CUSTOMER.
Kerry MGet the truck size that was reserved ready to go at the site, instead of getting a larger size because the one ordered didn't show up.
WAYNECURTIS TEverything was impeccable, and beautifully handled.
Joane CThe guy running this place is terrific. I will continue to use this location whenever I need a rental.
Kerry MEasy pick up and drop off. Van was spotless and customer service was excellent. Very pleased, will use again when needed in the future.
Kathleen AThe owner is very helpful need more dealers like this
Gerald MThe guy behind the desk was terrific and I'll definitely be renting from him again.
Kerry MFantastic customer service. Great people to work with.
matt eEasy pick up and drop off. Can be a bit tricky getting to the parking lot if coming from Kinderhook (my Map app routed me through what looked like a driveway at first), but not a big deal if forewarned.
Cal WDrop off location was not open when I dropped off and the app did not work. I called two separate phone numbers and used the drop box. I can not comment as to this location due to it being closed.
ROBERT VFantastic customer service. Would definitely recommend this location to anyone.
matt eOverall it was a horrible experience from the time it took us 20 minutes to get the U-Haul and discovering the keys was in the truck and not locked up as I was expecting to receive a code to get keys. The U-Haul app is totally useless was unable to access to return the U-Haul via the app wouldn’t work. Thank goodness the tire shop owner Ray was in building to take the keys and photo. Called the retailer Michael at the number he left me and never responded. I would never recommend U-Haul or this retailer to anyone. Very bad experience
Melodie AThey went over and above with helping getting the trailer hooked up to my truck. Pleasant, professional and went out of their way to accommodate me. Thank You Guys. It was a great experience. Will definitely utilize this Uhaul place again.
ANN BGreat communication!! Issue with bill was addressed super fast. On line scheduling was super easy.
Charles SThis location was easy and very convenient
Marni tThere's no light so dropping off at night is a real challenge, especially maneuvering such a large truck into place. That's really not cool. I would not recommend this location to anyone else.
Nicholas AApp for photo and license picture did not work. kept crashing. Representative for this location was excellent. Keep good communication with me.
Selleck WFirst time renting a trailer, the two gentlemen that helped us hitch it to our truck could not have been kinder or more helpful - just a great experience! We will definitely be back to rent again for our daughter’s upcoming move!
Edward AKeep doing what your doing - easy in,, on time, easy out
tom bYou need to fix the door on the trailer very hard to open it also wire to the lights need to be replaced was recently taped..
Charles WNothing don’t change a thing!
Anthony PThe gentleman that I spoke with on the phone was a blessing as he helped & walked me through the whole process of renting the Uhaul. I would highly recommend them.
Sylvia RI'm shocked at the final pricing - I really had no idea it would be $150 for a 24 hour rental. This is my fault I should have asked to have all charges clarified in advance, but next time I'll choose an Enterprise minivan. That said, this location is wonderful and offers great service.
hallie MMike was awesome
Kelly CN/A - customer service was excellent! Michael was very accommodating and a pleasure to work with! Thank you!
Cara HThe equipment needs a lift jack. Trailer is too heavy for lift from hitch for 1 person.
Martin TGreat service, great folks, great UHaul experience. Highly recommend this location for anyone renting in the Hudson Valley. Fast, efficient and super friendly service. Owner Michael is an awesome guy and runs an A+ operation. 5 ⭐️s!
Charles WNothing to improve. Michael is great! Thorough, friendly, professional. Everything was perfect which made my move much easier on me. Really appreciated his attention to details and complete service.
C.F. RMichael was a great resource. He took the time to put me together with the right equipment, I will definitely use again
RAYMONDB BNothing
James GI went to drop off my trailer and nobody there. I had to call to tell the man I was dropping it off and then had to unhook it myself.
Stephen LMike is a great manager, I had a really positive experience, and will certainly use him again!
Peter FMike was very nice and went out of his way to provide me with excellent service!
Toni FGreat place to get a trailer, no hassle, very easy going. Thank you
Rodion PN/A
kraig rEasy pick up and drop off. Great location!!
Hallie ZEverything went very well,
William PExcellent customer service, kind, friendly and helpful. Invaluable during a stressful move!!! 🙏
ELIZABETHMARIE Ni got told truck would be available at above location. It somehow got transferred to the corporate location 30 miles away. Being a former rental agent i knew this is what corporate does. Wrong. the bread and butter of the business is convenience. stop trying to take the business from the little guys
james bI asked for a location that had desk personnel to scan my ID and help me check out (as the UHaul web site would not upload my ID after several tries). My pick up time was at 8am. The guy showed up 10 mins late. He could not scan my ID. There was a 15 min delay on that. The truck was fine. The service was poor, and it wasn't his fault. UHaul should enable their personnel to use the old paper (non-digital) methods when digital systems are not working.
John DThe single best UHAUL location I have ever experienced in my many times around the sun. Clean, professional and friendly.
CHRISTOPHERJOHN GThe gentleman that helped me was very polite,professional and accommodating.Couldn’t ask for anything else.I will use this location in the future.
Brian HCame in after hours to take care of the drop off!
john sThe service was fantastic and very accommodating . Will be the first place I go when ever I need a trailer and truck.
BERNARDCHISHOLM Wnone
EDWARDFRANCIS KOlder trailer but worked great! I picked up later in the evening but called the number a few minutes later someone came by to help! Very helpful guy who gave me pointers since it was my first time with a trailer.
Dan BOverall experience was excellent. The guy Michael who runs the Uhaul was incredibly helpful and a super nice guy. Truck very clean. Easy pick up and drop off. 100% recommend this location
STORMIELYNN OThey had the trailer I need, only location within 50 miles. This was the locations first rental (1 day before officially opening), Staff (Michael) and regional manager (Eric) went beyond what they needed to do so the rental was able to happen. I wish them the best of luck in this location
MATTHEWJOHN H