DO NOT USE THIS LOCATION..THE MGR SAID HE NO LONGER HAD A CONTRACT W/UHAUL..WE HAD TO GO THREE MILES DOWN THE ROAD TO TURN THE TRUCK IN THIS LOCATION (RIVERBEND CONVENIENCE BP) WAS GOODTracy S.
Customer Reviews for Cool Springs Exxon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I didn't know there would not be a person to check me out. Once the person at the Exxon station informed me it was just a drop box and poinited out where it was located, everything was fine.Julius A.
Customer did not leave a comment.Jackson F.
Not cleaned. Dog nose prints all over the inside of the passenger side of the windshield. Everything in contact with the floor of the storage area got wet from outside rain. I ordered a furniture dolly, but didn't get it. They put a hand truck in, which I had no need for.Richard P.
Customer did not leave a comment.Clifford H.
Kelly took good care of me when I needed a box truck. She was helpful with suggestions and looked up information for me including mileage and rates to help me make the best decision for my situation. Highly recommend.Sherri B.
This was not the location I requested and was a further distance from my houseDiane P.
The "lady that normally does it" was not there and it about 45mins to pick up the trailer. (This cut into my 6 hour rental) I returned the trailer before noon and was told no one was there to check it in and she wouldn't be back this weekend. I was told to use the online check in... I didnt feel comfortable the entire time there.Logan S.
Customer did not leave a comment.GEORGE S.
We rented a pull trailer that needed an experienced person to help us hook it up. Although we had scheduled the pick up for 9:30, the "experienced person" did not come in until 10:30. No one else at the location knew how to hook it up or even how to access the computer to find out what we had ordered. Otherwise, a good trailer.Jim L.
Customer did not leave a comment.barry L.
Truck was clean but not well maintained at all, I'm a FedEx courier and was worried all day this truck I drove was going to break down on me.Ken S.
Staff had no idea how to release the truck to me even though i had reserved it six days prior to pick up.They held me up over an hour trying to figure it out. A horrible experience.David K.
Your software didn't function correctly and I had to go inside this is a convenience store/gas station with one attendant I cannot count the number of times the transaction was interrupted. The lady was very nice but it takes to long to pick up equipmentDonald G.
Customer did not leave a comment.Michael P.
Kellie was very professional and friendly. Even though she had to wait on store customers with purchases, she made sure I was taken care of as quickly as possible. Thank you!Kathleen S.
Customer did not leave a comment.William N.
Customer did not leave a comment.
Customer did not leave a comment.craig E.
Nothing! Everything was great!GARLAND W.
Customer did not leave a comment.william S.
Customer did not leave a comment.robert F.
For the second time this month your system at the rental facility gave drp off locations that were 90 miles from where I had requested on line. Your system is very inaccurate.Mark G.
Customer did not leave a comment.EDDEI H.
Customer did not leave a comment.ANN B.
Customer did not leave a comment.Penny M.
Customer did not leave a comment.LUIS F.
Customer did not leave a comment.ARTHUR P.
Customer did not leave a comment.CLIFTON W.