The mobile pick up was Inconvenient and a hassle and took too much extra timeGarrett H.
Customer Reviews for Coolidge Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MARK R.
Customer did not leave a comment.Devin C.
Customer did not leave a comment.LEIGH S.
Reservations was not guaranteed... I first reserved a truck, then received a call that my reservation was being moved to a new facility. The new facility call me the morning of and said no trucks were available. I then had to refind/schedule a new truck. Who do talk to about receiving the $50 guarantee you offer?? 520-431-4495, - JoseJose M.
Customer did not leave a comment.Linda B.
Very friendly and concerned I understood everything that was being done so I didn't leave wondering if all matters were addressed. OUTSTANDING customer service.Richard W.
Nothing. I had a great experience with my rental and the company renting itRobert F.
Never send people wanting to do business in Coolidge to the convenience store T & L , which is the location my spouse had been booked and prepaid. The people working there said they could not assist us that the person who could help us was not there. They were also denying serve to a woman returning a trailer. The rental at the storage unit was EXCELLENT. Mr Ortega was above and beyond helpful, courteous and provided outstanding customer service.Mary R.
Customer did not leave a comment.Tom G.
Customer did not leave a comment.Edward Z.
Nothing. I had excellent service.Robert F.
These guys are amazing. Always have what I need and they go out of there way for they're customersDylan K.
Had to still talk to person in office because the my location could not be found from my phone. Setting was correct and even reboot didn't work. Otherwise as always U-Haul was absolutely great!WILLIAM W.
Customer did not leave a comment.Bruce O.
Customer did not leave a comment.amber S.
They always have what I need and are always very helpful. Wouldn't go any place elseDylan K.
Need to double check on all their tires . before they rent them out. I had to stop to put in air 4xAmy P.
Customer did not leave a comment.Carol C.
Customer did not leave a comment.Steve A.
Great Customer service, good equipment and Friendly Management, Uhaul always # 1.Ronel J.
This location was accurate, quick to provide help. The location didn't have the biggest selection. The associate was very helpful, informative and knowledgeable about my rental questions.Shayla F.
the location was fine. our overall moving experience was stressful and cumbersome thanks to uhaul. we reserved a 20' truck a week and a half in advance. there were none to be had. anywhere. my home did not fit in the 15' we were given, which meant moving items twice, into storage for 48 hours and then out. Not impressed at all, and will not refer uhaul to anyone, and will not use again.Megan E.
Gentleman here in Coolidge Arizona was very helpful and very friendlyJOSE LUIS H.
great clerksRichard D.
Customer did not leave a comment.Milta M.
Customer did not leave a comment.William M.
Great deal thank youRichard D.
I used a credit card that I had not used in months and the next day someone used it to go shopping at the on line Apple Store. Is it a coincidence or ? Truck was covered with dead bugs, I had to stop and wash the windshield.William K.
Customer did not leave a comment.stella P.
We were not told that we had to re-fold the moving blankets when returning the truck. The person at the location had us fold up about half of them, then said he would finish folding the rest for us. He saw how tired we were, and took pity on us. Thank you for doing that for us!Michelle P.
My car broke down in Arizona stopped at the Uhaul location in Elloy Arizona and the help was incredible! I am Beyond satisfied for all the help I received.Maria V.
Customer did not leave a comment.BRIAN R.
Steven was really great to work with, my truck rental Buying boxes & getting my storage unit Thank you Steven!Kim B.
Customer did not leave a comment.JAQUAY B.
Customer did not leave a comment.Dirk O.
Customer did not leave a comment.Dirk O.
Customer did not leave a comment.William F.
Excellent service. Wouldn't go any place elseDylan K.
Customer did not leave a comment.Brian H.
Good experience no problems at allDennis P.
Customer did not leave a comment.Mike H.
In and out in no timeAlma G.
I think the mileage charge is a little high.Robert M.
Actually the whole experience was very good. The person who took care of me at the pick up location was excellent.Brian M.
The truck was super dirty in the back , my wife had to sweep it out her self I wasn't going to put my stuff in there all dirty and the rate changes and calling back and fourth I went through I'll never rent U-Haul ever againJohnny U.
Customer did not leave a comment.regina B.
Customer did not leave a comment.Daryl K.
The person was knowledgeable and very helpful.LAWRENCE N.
Great location, wonderful and friendly people and superb service. They now are my no. 1 provided for ANY rental.Panos P.
Was a perfect experienceDylan K.
Keep up the good workMike M.
Customer did not leave a comment.Sam H.
Cup holders were not clean but overall truck was in good shape. I've rented the 15ft uhaul twice in the last month and both times the Uhaul representative was very helpful and professional. The overall facility looked a bit run down but the trucks were decent. I would definitely use this place to rent a truck again but I would not store my belongings in the facility. Kudos to the young man that helped me both times. Very nice and helpful.Ruth M.
The first location I had a reservation with at 10:00 never even showed up. I waited over half an hour till 10:45 then gave up and went to a different location. They told me there would be a $100 deposit that would go back into my account in a few hours. Now another day later and it's still not back in my account AND they took $115 not 100. What an awful experienceBrittany F.
I did not move in I was trying to find some details of how to get my stuff into the storage locker after 5 o'clock and I tried calling and it was before 5 and nobody answered tried calling several timRebecca B. | Reservation
Clean box truck floorConrad E.
Customer did not leave a comment.Sandra H.
Customer did not leave a comment.Vickie B.
Very helpful with everything I needed. Very good experienceDylan K.
I reserved a storage space online last Thursday, I loaded my truck to claim my reservation and unload. When I arrived the gate was open, but no answer at the locked office. what ridiculous experience.Phillip A. | Reservation
Great customer service and friendlyjonathan R.
Maintain equipment betterRobert N.
Customer did not leave a comment.Donald M.
Excellent customer service and friendly staff. My "go to" rental location.chris C.
Very friendly and helpfulBrian D.
Great customer serviceGREGORY M.
Customer did not leave a comment.Bitzi F.
Customer did not leave a comment.Juan R.
Not because of what you set up when I got there there was no reservation. The man who runs the storage took care of everything, if it hadn’t been for the owner there I would had to find another plac.LEEANN A. | Reservation
Coolidge Mini Storage professional, extremely friendly and helpful customer service, from inspecting assuring everything is safe and road ready before we pulled out with the trailer, connecting equipment to assure our safety and safety of the trailer and my vehicle, provided great advice on towing, I can not say enough about this place and I will recommend them in a heart beat they a top notch recognition and ward!!! THEY ARE THE BEST!!!! Now as far as your customer service phone reps that was a different story over an hour on the phone and multiple reps could not get anything right. The first rep had me picking up an hour out of my way, the next one provided me with a lot of incorrect info the reps provided me with incorrect pricing the list goes on and on it was a night mare until finally I called Coolidge Mini Storage and they had me reserved with a trailer in moments with pricing and all the other info I needed in less then 15 min. It is obvious the reps need more training or if they don't want to provide the correct info or just don't care about customer service they need to move on to something they like, understand or want to do! This is my experience and was not a happy customer. COOLIDGE ROCKS you go guys love ya!!!!!!!!!!!!!!!!!wanda T.
Customer did not leave a comment.Ivan M.
No problems. Truck did the job!Mike G.
The truck had not been cleaned-there was a half empty drink bottle in the cab. The ramp had a weld broken which made it very difficult to extend and slide back in.Donald A.
Good service, Good personel, Clean equipment, good experience.CECIL M.
Customer did not leave a comment.Leslie G.
Customer did not leave a comment.SALLY W.
Just wanted to say how nice everyone is at this location. This is our second rental in a few months and we will definitely rent from this location again.Kathleen P.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.TERRIE D.
Customer did not leave a comment.Broderick C.
Customer did not leave a comment.Anthony W.
Customer did not leave a comment.ALEXANDER D.
Customer did not leave a comment.Scott W.
Customer did not leave a comment.RICK B.
Customer did not leave a comment.Steve D.
Signage at this location could be improved. It is a busy part of the street with the police station nearby.ROBERT R.
UHaul Agent was extremely helpful in advising me on my one way Harley transport. I was in and out with bike in tow in less than 30 minutes. I live less than a mile away from dealership, and this guy is the best.Thomas L.
I did an online reservation the cost of the reservation was $38 for the trailer and he charged another $10. I think he is price skimming. I think he just charges what ever he wants. I never liked renting from this guy, never pleasent. I've rented from the people down the street and they never have chafed the price. I would like to discuss this further please call me 520-709-9586John H.
Customer did not leave a comment.Broderick C.
Customer did not leave a comment.Thomas L.
Customer did not leave a comment.Francisco L.
Customer service was horrible; the employee was rude and failed to provide information, therefore I had to pick up the uhaul the next day. The back of the truck was full of dirt, and I was then charged extra for being an 8th of a tank off when putting gas back in. I will not use this location in the future.Erica S.
Dispatcher was very knowledgeable about the u haul system. Very helpful.Kenneth H.
There is something to say about a family owned business. The owners seem go the extra mile to make you happy. I am very satisfied and will use them again!brett E.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.Andrew L.
Customer did not leave a comment.Amanda B.
office was not clean the rep was not friendly and he spoke bad about UHAUL as well as he did not know how to explain the billing process.Melissa H.
Manager was there at 8 in the morning when it open that was excellent he helped me out a lot and what I needed to know I'm buying or using the trailer and he was there when I dropped it off help me unload or unload the trailer I would rate him as excellent and a very nice manMIKE B.