Customer Reviews for Cooper Deli & Groceries
(U-Haul Neighborhood Dealer)

310 reviews

1408 Cooper Foster Park Rd W   Lorain, OH 44053
(Next door to Long John Silvers)

(440) 246-0007

Location Hours

  • Mon-Fri: 11 am - 9:30 pm
  • Sat: 11 am - 9 pm
  • Sun: 11 am - 8 pm

Services at this Location:

Contact Us

(440) 246-0007

1408 Cooper Foster Park Rd W
Lorain, OH 44053
(Next door to Long John Silvers)

Services at this Location:

Location Hours

  • Mon-Fri: 11 am - 9:30 pm
  • Sat: 11 am - 9 pm
  • Sun: 11 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

DENISE D. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

JULIE W. 
Rating:
5.0

Customer did not leave a comment.

Heather A. 
Rating:
4.0

Customer did not leave a comment.

Christopher L. 
Rating:
4.0

Customer did not leave a comment.

Don D. 
Rating:
5.0

None, Ramsey was very knowledgible & helpful. Very smooth transaction.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Mario V. 
Rating:
4.0

Customer did not leave a comment.

DALE K. 
Rating:
5.0

Customer did not leave a comment.

DASHIA G. 
Rating:
5.0

Customer did not leave a comment.

Orlando C. 
Rating:
3.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

The customer service was awesome! We had an issue with the trailer that could not be foreseen and the owner came out to help me in anyway possible. Together we made it work and I was able to complete my objective! Very happy with my experience!

bart B. 
Rating:
2.0

Somone change our location sent wrong email to someone else 2 hours later we got a truck name Michelle poor service

AUGUSTUS A. 
Rating:
4.0

Customer did not leave a comment.

DALE K. 
Rating:
3.0

Customer did not leave a comment.

Randall S. 
Rating:
5.0

My experience renting a U-Haul 10' truck from this location was THE BEST!!! From my initial phone inquiry to returning the truck - the person who helped me provided excellent customer service through every step of the process. I will definitely be renting from this location again - and I am telling my friends about it!

JILL S. 
Rating:
4.0

Customer did not leave a comment.

Belkis D. 
Rating:
3.0

No idea

Marsha J. 
Rating:
3.0

I haven't gotten my refund back for the over payment

SHEELA C. 
Rating:
3.0

Customer did not leave a comment.

PHYLLIS S. 
Rating:
5.0

Pick up was so easy and the staff at Cooper Deli are always very very nice and pleasant to deal with.

Renee B. 
Rating:
5.0

Check in was very quick.

CHRISTOPHER R. 
Rating:
5.0

Coopers Deli and the U-haul service manager took extraordinary efforts to help resolve an equipment issue with the auto transport. Their service was awesome! Please thank them again for me.

Craig V. 
Rating:
5.0

Very easy pickup and great help. Thank you

MARIKATE W. 
Rating:
3.0

Charged us for an extra day, which we had paid for 8 days in the beginning. Wasn't going to argue the point.

Cindy J. 
Rating:
2.0

Clean the vehicle and put it where you indicate on the app.

Michael Greszler M. 
Rating:
2.0

Customer did not leave a comment.

john F. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN T. 
Rating:
5.0

Customer did not leave a comment.

EUNICE C. 
Rating:
3.0

Customer did not leave a comment.

TONY D. 
Rating:
1.0

Clean the uhaul and fix the broken mirrors Knobs and the guy would not check it in until he was ready

Shannon B. 
Rating:
5.0

Customer did not leave a comment.

Sharon L. 
Rating:
4.0

Customer did not leave a comment.

CARLOS P. 
Rating:
5.0

Customer did not leave a comment.

TRENT U. 
Rating:
5.0

Customer did not leave a comment.

JODI B. 
Rating:
3.0

Passenger side floor covered with mud, inside door compartments had trash and a kid's toy. Driver's side door did not seal and at any speed over 35mph loud wind noise, braking over 50 mph had a shake in the front end. For 68,000 miles you would expect a truck to be in better condition. I love the deli, but will get a uhaul from a different location.

David R. 
Rating:
2.0

"$20" is HORRIBLY false advertising.

Francis W. 
Rating:
5.0

Customer did not leave a comment.

LYNN L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Ramsey went out of his way to help me with a glitch in renting the truck with my phone. He was very patient and always pleasant.

Kimberly K. 
Rating:
3.0

No one in the place was wearing a masks..... one of the employees or customers besides myself and and son and I entered the locations several times to find this going on and no one enforcing it either.

MAURICE Y. 
Rating:
5.0

Customer did not leave a comment.

BELINDA S. 
Rating:
5.0

Customer did not leave a comment.

BRANDEE D. 
Rating:
5.0

Customer did not leave a comment.

LESLIE H. 
Rating:
5.0

Staff was very helpful and courteous. Complete the reservation online and the process at the location was very fast. I would recommend this location for anyone who needs to rent a truck to move items.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE S. 
Rating:
3.0

Customer did not leave a comment.

AMANDA J. 
Rating:
5.0

Customer did not leave a comment.

ANGEL A. 
Rating:
3.0

Customer did not leave a comment.

Felicia E. 
Rating:
5.0

Customer did not leave a comment.

Don D. 
Rating:
5.0

In and out and about 5 minutes is a really good experience

csongor H. 
Rating:
5.0

Thanks

lyubomyr V. 
Rating:
5.0

Customer did not leave a comment.

Mitch L. 
Rating:
5.0

Customer did not leave a comment.

Luis B. 
Rating:
5.0

Customer did not leave a comment.

Teroy W. 
Rating:
5.0

Customer did not leave a comment.

patrick V. 
Rating:
2.0

Will never use the self pick up again took over 20 minutes. 15 minutes stand in the parking lot wait for the "approval".

SCOTT T. 
Rating:
5.0

Customer did not leave a comment.

Maureen L. 
Rating:
5.0

This is a popular local spot thats really convenient for people moving in and out of the community. Honest, hard working people serving good food and laughs.

OZRO W. 
Rating:
3.0

the truck was not cleaned out and dirty, cigarette package in truck, sun glasses, cab had mud on floor and back was not sweeped or cleaned.

Thomas M. 
Rating:
1.0

This place at first glance looked abandoned. The parking lot was full of potholes and the property was not maintained. I was very unhappy that this is where I had to return the rental.

Loren B. 
Rating:
3.0

The address for this location when entered into a GPS system is incorrect so finding the location was difficult

Sarirose H. 
Rating:
4.0

Customer did not leave a comment.

kevin G. 
Rating:
3.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Dennis T. 
Rating:
5.0

Customer did not leave a comment.

DONALD D. 
Rating:
5.0

The lady who helped us fulfill our rental was amazing. She answered all the questions and was very professional. Definitely will rent here again.

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

Timothy A. 
Rating:
5.0

This location was fine, but from what I heard uhaul central was having problems with payment processing. I heard several uhaul locations in the area were down. UHAUL central needs to improve their payment processing systems. Peak demand should not shut down all payment processing. Get your stuff together UHAUL central.

Melissa L. 
Rating:
5.0

The gentleman that worked or owned the place was very nice. Took care of us.

chris R. 
Rating:
3.0

Customer did not leave a comment.

Nathan V. 
Rating:
3.0

The driveway and parking lot was pot-holed and a little tight parking.

Rollin Y. 
Rating:
3.0

It is really unfortunate that u-Haul does not offer any senior discount or AAA, during this time it sure would have been nice, Penske really helped us with half the price, and for that reason we will be going to Penske from now on.

Donna H. 
Rating:
5.0

They worked rapidly . . . this location is excellent!!! I loved my experience with U-haul at this location. 5 stars.

marisol D. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
4.0

Customer did not leave a comment.

jessie D. 
Rating:
5.0

It all went very smoothly and everyone was very nice.

Mark B. 
Rating:
3.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

YVONNE J. 
Rating:
5.0

Customer did not leave a comment.

adrian W. 
Rating:
3.0

Customer did not leave a comment.

Heather J. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
3.0

No cart available

Denis W. 
Rating:
3.0

Customer did not leave a comment.

Paulette S. 
Rating:
4.0

Customer did not leave a comment.

Bradley L. 
Rating:
4.0

Customer did not leave a comment.

Chuck H. 
Rating:
5.0

Very nice

Faith R. 
Rating:
1.0

I reserved and was checked out for a 20' truck which would have costs 88$. As we were getting ready to leave the owner came out to say that was the wrong truck and ours had not arrived yet but to come inside and he'd "take care of us". It did not seem as if another truck would be available. One person wasn't bringing it back until 530pm. We got there at 11:15 and at noon I suggested that we instead just take the smaller truck and if a second trip was required that we just wouldn't pay the mileage. He said that would be fine. When I called at 7pm to say that because of the mix up we got stuck in the rain and did have to make a second trip so would be late he said again that this was no problem. I returned the truck at 11am the next day, and ended up getting stuck paying for the mileage, but was told I got a deal because I wasn't charged for a second day. There was another same size truck out front so my returning it less than 24 hours later didn't screw anyone else up so not paying for a second day was no favor. Long story short, i ended up paying 10$ more plus the extra gas than I would have for the larger truck. Not to mention the inconvenience of making 2 trips, and getting stuck in bad weather because of the 45 mins that was spent in the store.

Holly W. 
Rating:
3.0

Unfortunately the location where I chose to pick up the uhaul did not have the truck size I requested. I had to drive an extra 10 miles to pick up a truck. The store processor who handled the transaction was courteous and nice,

Clayton F. 
Rating:
5.0

Nothing, this location and staff were amazing! Very fast, professional, prepared and helpful. Literally only took 15 minutes and I was off in the rental truck, wasted no time waiting on paperwork, mileage or anything. Highly recommend this place to anyone looking for uhaul equipment!

Tammy W. 
Rating:
5.0

Best customer service and great rental place

Gabriel P. 
Rating:
5.0

Awesome staff..very helpful and courteous!! Trucks extremely clean and well maintained. Will definitely recommend to friends and family!

Melissa D. 
Rating:
4.0

Equipment reserved was not available. Make sure you can deliver on promises made.

DEAN B. 
Rating:
3.0

I put gas in and it was where it was supposed to be and I was charged for 2 gallons of gas at $4.00 a gallon and that was horrible! Gas price is 2.77 a gal. and when I told the man at the location that I will take the truck and put 2 more gallons in, he said he already put it through to uhaul, that was wrong!!!!!I should be refunded $8.00 as far as im concerned.

Brigitte H. 
Rating:
5.0

Nothing everything was good especially the customer service I received from Cooper Deli thank you so much!!

Julisa P. 
Rating:
4.0

When I made my reservation it was made and confirmed for a location closer to my overall moving destinations. However a short time after initial confirmation the pickup and drop off location was change by uhaul which increase the milage for me. This is upsetting considering I had to pay .99$ a mile and no mileage included in rental agreement!! This may change who I choose to rent a truck from for my upcoming needs

Rob H. 
Rating:
2.0

Store posted open at 9am. Was still closed when I arrived at 9:40. Phone was not answered but clerk did show up about 10 minutes later

Richard M. 
Rating:
3.0

The whole experience was not good. The guy was really nice but i didn't get the ttuck i wanted and ended paying more and on top of that the customer service person i spoke to was very RUDE.

Vannie D. 
Rating:
5.0

Great service, happy employee's, very helpful and already recommending to friends.

DAVID M. 
No reviews have been submitted for this location.

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