Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cost! Mileage is a killer! Our rental was less than $70 but mileage at $1.19 a mile left me with a $450 charge! Plus fuel? Won't be doing this again. Buying my own moving truck.
Clifford P
Rating:
5.0
Customer did not leave a comment.
Melissa M
Rating:
5.0
Customer did not leave a comment.
james b
Rating:
5.0
Customer did not leave a comment.
james b
Rating:
5.0
Customer did not leave a comment.
Steven S
Rating:
5.0
Nothing
John J
Rating:
1.0
Truck smell inside the cab was extremely horrible. The windows were down throughout the time i was in transit. The ride was rough. Infact the truck didn't make it back to the agent due to a breakdown. In addition to the poor customer experience, the agent is tucking on
extra fees on my final invoice. I'm getting charged a cleaning fee and the rental fee was changed from $19.95 to $39.99.
Ronald T
Rating:
5.0
Customer did not leave a comment.
ED H
Rating:
5.0
Customer did not leave a comment.
Mary N
Rating:
5.0
Customer did not leave a comment.
Vincent S
Rating:
5.0
Very professional
deb R
Rating:
5.0
Customer did not leave a comment.
BILL H
Rating:
5.0
Customer did not leave a comment.
Tracy M
Rating:
5.0
Customer did not leave a comment.
Tracy M
Rating:
5.0
Customer did not leave a comment.
Jimmie R
Rating:
5.0
One minor improvement: clean the insides of the windows.
Robert H
Rating:
5.0
Super fast and great service! It was not expensive at all. I was expecting to spend way more than I did. I have zero complaints and will definitely refer some people your way if they ever need to move!
Casey O
Rating:
5.0
Customer did not leave a comment.
BILL H
Rating:
5.0
Customer did not leave a comment.
Henry K
Rating:
5.0
Customer did not leave a comment.
grady s
Rating:
5.0
Customer did not leave a comment.
Stan S
Rating:
5.0
Customer did not leave a comment.
Zoe D
Rating:
5.0
Marty at Coopers was great, knowledgeable and super friendly.
Jim K
Rating:
5.0
Customer did not leave a comment.
Luke W
Rating:
4.0
Customer did not leave a comment.
Rod R
Rating:
5.0
This was a holiday weekend and Marty was very helpful and willing to accommodate us to get moved. Excellent experience!
Karen D
Rating:
5.0
Marty was great
Mark W
Rating:
5.0
Only issue we had was it was raining during our move and our mattress/box spring got a little damp and some of the boxes in mom's attic got wet. No damage just wet boxes making it harder to carry the boxes hoping the bottom didn't give out. Other than that all good and move was successful!
Sue G
Rating:
5.0
Customer did not leave a comment.
Tim L
Rating:
5.0
Customer did not leave a comment.
Kyl A
Rating:
5.0
Customer did not leave a comment.
LARRY T
Rating:
5.0
Customer did not leave a comment.
Donald C
Rating:
2.0
No communication on up charges
Tyler M
Rating:
5.0
Customer did not leave a comment.
Jay H
Rating:
5.0
My first UHAUL rental. A very good experience.
Richard M
Rating:
5.0
Coopers we’re very easy to work with, they made it very smooth and went out of their way to accommodate my work schedule.
Highly recommend.
ROBERT R
Rating:
5.0
Able to return unused packing materials for refund.
DENNIS L
Rating:
5.0
Very helpful staff - they even got a trailer for me when my online reservation didn’t go through (my fault).
David R
Rating:
5.0
Customer did not leave a comment.
Jamie S
Rating:
5.0
Marty was highly professional in every sense and walked through the points I needed to know.
Bruce F
Rating:
5.0
Customer did not leave a comment.
Emmanuel B
Rating:
4.0
Customer did not leave a comment.
kate k
Rating:
5.0
Very easy rental process.
Jerry R
Rating:
5.0
Customer did not leave a comment.
Michael Z
Rating:
5.0
Customer did not leave a comment.
Dino J
Rating:
5.0
Customer did not leave a comment.
Dino J
Rating:
5.0
Nothing
Jeffrey S
Rating:
4.0
While this location was fine, it was NOT where I made my reservation. I was called the day before pickup and told my original pick up location didn't have the size truck I reserved and I had to drive to another city 70 minutes away for pickup! Not a fun way to start a move.
Bryan C
Rating:
5.0
Customer did not leave a comment.
Brad W
Rating:
5.0
They were very nice and polite.
Sandra D
Rating:
5.0
Customer did not leave a comment.
TIMOTHY H
Rating:
5.0
Excellent helpful would recommend and you them again.
Linda O
Rating:
5.0
Helpful people.
Glennis K
Rating:
5.0
Friendly small town people. Great cargo trailer in good shape.
Kevin B
Rating:
5.0
None this dealer was very nice to deal with and very helpful at moments notice. I thank him 🙏
RAYMONDM B
Rating:
4.0
Customer did not leave a comment.
DAVID G
Rating:
5.0
Great service
Daniel N
Rating:
5.0
Customer did not leave a comment.
JACOB H
Rating:
5.0
My cellphone had slipped through an opening above the console and into an engine access area. The young woman who checked me in returning the truck was able to get it for me. That was service above and beyond!
David R
Rating:
5.0
Very Helpful People
Kevin W
Rating:
4.0
Customer did not leave a comment.
NEIL M
Rating:
3.0
The lady was very helpful & was able to guarantee a trailer... very pleasant experience.
JOHN B
Rating:
5.0
Customer did not leave a comment.
Mike H
Rating:
5.0
Very helpful people
JOEL Y
Rating:
5.0
Customer did not leave a comment.
Jeanne J
Rating:
5.0
Very good location.
Jonathon N
Rating:
5.0
Customer did not leave a comment.
Jeanne J
Rating:
4.0
Customer did not leave a comment.
ERIC B
Rating:
5.0
Customer did not leave a comment.
Joe M
Rating:
5.0
Customer did not leave a comment.
Deana L
Rating:
4.0
Customer did not leave a comment.
Jonathon N
Rating:
5.0
The Lady that checked me in and helped me hook up was fantastic!
trent s
Rating:
5.0
Customer did not leave a comment.
winston w
Rating:
5.0
Customer did not leave a comment.
Mark T
Rating:
5.0
Customer did not leave a comment.
Norman K
Rating:
5.0
This location was very handy nice clean and very helpful staff.
Tammy S
Rating:
4.0
Customer did not leave a comment.
Eric B
Rating:
5.0
Customer did not leave a comment.
Richard C
Rating:
4.0
The night-drop for contract/keys was clearly visible. Prior contact with the staff at this location was super friendly and efficient as well. Good job!
