I was told to bring the truck back with the same amount of gas, quarter of a take, which it has in it. I was charged $16.50 for 4.40 gallon of gas. That's $4.125 a gallon and gas here is $2.20 a gallon. It was setting on 1/4 of a take at pickup and also at drop off. I don't appreciate it and next time I will find someplace else to rent from.DENNIS M.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly staff delivered a quick pick upJAMES M.
My experience Friday was good, but it ended up costing me a lot of money. I originally planned on renting my truck on Monday after work. I used vacation time and left work early. The owner/franchisee said there â€œsystemâ€ was down and he was unable to give me a truck without a contract. Had to call in sick to work Friday to pick up truck. This ended up costing me 250 dollars to take off work to do the moving I planned to do Monday evening. Owner gave me discount on bill, but it didn't even come close to how much I lost having to call into work.Donnie A.
Customer did not leave a comment.Roy P.
Customer did not leave a comment.Alan O.
Jeff was very helpful, I would rent from him againRodney P.
Bought a utv in Richmond was considering hiring a rollback to pick it up .my wife suggested we rent a trailor, I'm so glad we did $55.00 and some change. Probably saved $100.00 thanks uhaul behind Tim short in corbin ky.RANDALL B.
The gas was marked full when I got the truck.i only drove 22 miles. Had to put seven gallons of gas in to get it back to full. No way that truck gets three miles per gallon with hardy anything in it. I kept the gas station receipt to prove it. Oh well I just had just eat it.Jeffrey K.
The very worst experience I have ever had as a moving help vendor and uhaul customer. I was 3 hours late to bring the Ubox to the customer all because this location was incompetent on how to do a reversal which he should have never done due to his trucks not being in safe driving conditionsVONTRAIL R.
Customer did not leave a comment.John K.
Wonderful people to rent from! They are very friendly and professional. I will always recommend them.DEBORAH M.
Excellent customer service! Good value.Jimmy P.
Customer did not leave a comment.CHESTER M.
Customer did not leave a comment.Eric G.
Excellent Service. Jeff is a True Professional.MARK G.
Great service. He even stayed after to make sure we got everything we need. Exceptional serviceLANCE T.
Customer did not leave a comment.Tiffany P.
Customer did not leave a comment.sharon P.
well doneJOHN G.
Customer did not leave a comment.MADISON L.
Customer did not leave a comment.Andy D.
Very good service, friendly, would definitely recommendPauline P.
Customer did not leave a comment.Cecil G.
Customer did not leave a comment.Chance L.
No one came to see me. I dropped the dolly off and left, feeling uneasy about leaving the trailer where anyone could get it.James G.
Customer did not leave a comment.elmer M.
Customer did not leave a comment.Zachary B.
Customer did not leave a comment.Randall B.
Customer did not leave a comment.Lawrence F.
Nothing, was excellentSheila M.
Customer did not leave a comment.Shirley M.
Only negative is the roadway into the facility. It is currently gravel with several rough patches, but everything else was a great experience!Peggy R.
Great customer service, friendlyBrittany P.
Customer did not leave a comment.Christina P.
Customer did not leave a comment.Lawrence F.
Customer did not leave a comment.Robert D.
No improvements needed.Allen Bruce C.
Insurance rip-off!Jim T.
Although the pickup was a very pleasant and speedy process, the truck had broken pieces of shattered glass in it. Otherwise I was very pleased and would highly recommend this location for U-haul service.Thomas B.
Customer did not leave a comment.KENNETH WAYNE B.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Kristie S.
Customer did not leave a comment.bobby E.
Truck had some real vibrationJimmy W.
Customer did not leave a comment.Richard B.
trouble with break lights, Corbin storage employees were awesomeBEVERLY E.
Repair the truck..oscar W.
Customer did not leave a comment.Gary J.
Customer did not leave a comment.Rameshkumar M.
Yes,I've been at all the U haul dealers from Jellico,Tn,Williamsburg,Corbin and London ,Kentucky.This dealer has got a perfect fenced in lot with a family person attitude.This was a great rental experience.keep up the good work.Floyd J.
Customer did not leave a comment.James B.
Customer did not leave a comment.Ron S.
Customer did not leave a comment.Shawna H.
Customer did not leave a comment.James S.
Customer did not leave a comment.Amberley H.
Customer did not leave a comment.kelly W.
Customer did not leave a comment.patsy W.
Nothing the guy was fantastic at his job. He is a credit to your organization.jeffrey C.
Travis has been a God send to my family and me. He has helped us through a tough time of getting our parents' home boxed up and stored. He had everything we needed or knew where we could get it. This past year went far smoother because of him and his staff. We never had to worry that our things were not safe and secure, which takes one big thing off our minds. I recommend him highly.MEGAN C.
Customer did not leave a comment.Charles C.
Customer did not leave a comment.JAMIE H.
Accept cash without a deposit! You force people to use a credit card and that's bull crap also.Scottie S.
Cab was dirty.Jeremiah J.
Customer did not leave a comment.Billy C.
Customer did not leave a comment.DALLAS E.
Customer did not leave a comment.Tara H.
Customer did not leave a comment.Chad W.
Customer did not leave a comment.Wendy D.
Thanks guys!!!ROBIN W. | Overall Experience
Customer did not leave a comment.John K.
Customer did not leave a comment.Jamie W.
Customer did not leave a comment.Jeannie C.
Customer did not leave a comment.Jonathan R.
Jeff at Corbin uhaul was wonderful. I would do business with them again.junior P.
Service was great. First time to use a tow dolly. Clerk gave me great instructions.robert B.
My reservation was made on-line and originally scheduled for Hot Wheelz in Woodbine, KY. When I arrived at that location no one was present and there wasn't a car dolly on the lot. I called a number posted on the property door but no one answered. I went back on-line and found the Corbin Storage location and my reservation was transferred to that location.Tony J.
Make sure that they are always friendly and if possible don't charge so much.. I was charged for two shipping's when it would of been nice just to have my items transferred and charged once. I probably will never use Uhaul again.Michelle P.
Customer did not leave a comment.Raymond S.
The place is kind of hidden back off the highway and there wasn't a sign so I had a little trouble finding it. I dropped it off when they were closed so I don't know what the staff or pick up process is like there. They just didn't have a lot of instruction on how to drop the truck off after hours.Brandon A.
Customer did not leave a comment.Leslie F.
Better signage would help locate the long driveway that leads to the facility, which is located behind other businesses.Barry V.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.christopher B.
Customer did not leave a comment.Betty W.
Thank you for such good equipment.james L.
Was a little out of the way!Tom H.
It was nothing needed to change. Both places was very helpful. Thank you!Keith B.
Customer did not leave a comment.DAVID D.
All was good!CHARLES B.
Customer did not leave a comment.Rick A.
Very friendly and helpfulDAVID M.
They are always very nice and helpful. Great place to do business with.Jeffrey K.
At pick up I was charged $73.14Heather G.
Customer did not leave a comment.charles M.
The truck was dirty inside cab and inside box. The check engine light was on when I picked up the truck. I was told it just needed an oil change and that would be done when we turn it in. The truck died on us during our trip 3 times. There was screws inside the box area that cut my wifes hand and ripped open a box. The ride was extremly rough.Lee R.
Not a thing!Patricia W.
They were very nice people and explained things really good.Glenda B.
Keep up the good work.Candice M.
Customer did not leave a comment.Robert Z.
Ran out of washer fluid an hour down the road. Check fluids!Michael M.
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