Customer Reviews for Cornerstone Storage & RV
(U-Haul Neighborhood Dealer)

306 reviews

242 S Mulberry St   Fruita, CO 81521

(970) 361-3351

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(970) 361-3351

242 S Mulberry St
Fruita, CO 81521

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Ed was awesome to work with and very helpful. The unit I had was in great shape and very secure. Will definitely use again if the need arises.

Ricky S.  |  Overall Experience 
Rating:
5.0

Had a great experience. They were very cooperative with us when we moved out. Our house didn't get completed when we had hoped and they worked with us. Thanks Ed !

Alan D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Derek H. 
Rating:
5.0

Customer did not leave a comment.

Brittney P. 
Rating:
5.0

Customer did not leave a comment.

Derek H. 
Rating:
4.0

The internet was down at the Fruita Colorado location which caused some confusion. Ed did a nice job handling the situation and got me on my way. Might be worthwhile to have a back up plan on place. Thanks,

Paul S. 
Rating:
5.0

Everything was fine

Rhonda M. 
Rating:
5.0

I left some personal items in the glove box after locking the truck and dropping the keys after hours. The owner was exceptional helpful with the easy return of my items.

RICHARD ALAN S. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

He was very accommodating. The original drop off place does not exist.

gene M. 
Rating:
4.0

I wrongly expectec that the interior of the trailer would be broom swept clean. I was so wrong as the sides of our mattresses & box springs were black as if they were slid across a mechanic shop floor. I am pissed as I can't get the grime off. Perhaps the insurance that I purchased will cover something to make this right! I EXPECT A RESPONSE !!!!!!!!

Thomas G. 
Rating:
3.0

Customer did not leave a comment.

David R. 
Rating:
2.0

Office only no store.

Roger M. 
Rating:
4.0

Customer did not leave a comment.

Jerry A. 
Rating:
5.0

Customer did not leave a comment.

Jennefer S. 
Rating:
1.0

there were drugs in the U-Haul I can't blame it on the locations owner as they it was up underneath the seat but I dropped something and had to get under there and found the drugs and I plan on posting this on Google and every other site I can find

john M. 
Rating:
2.0

Drop off dealer wasn't going to allow me drop off trailer! I was adamant about leaving it there and he eventually let me drop it! Wanted me to drop it in grand junction even though uhaul made the arrangements for Fruita!

David R. 
Rating:
5.0

Customer did not leave a comment.

LAYNE G. 
Rating:
5.0

Customer did not leave a comment.

Betty C. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Couldn't have been better, Ed was great!

Jennefer S. 
Rating:
5.0

So the manager of the Fruita location called and said I was over mileage and it was an additional $55.00, I was supposed to pick up the truck in Minot but they called me the day before and told me if I wanted the 26' truck I could pick it up in Bismarck, this must be the extra miles - This was an extra cost in time and money to me and my wife as we had to get up and drive the 100 plus miles to Bismarck and back in order to have the truck we needed for our move and now I am being charged another $55.00? This is just not right...

don P. 
Rating:
5.0

Very easy to deal with

Maryn M. 
Rating:
3.0

Listen to what the customer says and offer advice and something in return for any inconveniences and troubles they may have had using the equipment... Even a discount on a future rental may have helped to motivate me to leave happier and more satisfied considering the troubles I experienced.

JEREMIAH S. 
Rating:
5.0

Customer did not leave a comment.

Gregory O. 
Rating:
4.0

Customer did not leave a comment.

Pillip L. 
Rating:
3.0

I dropped off after hours so did not meet anyone or see an office FYI

Lisa E. 
Rating:
5.0

The Uhaul representative was very helpful and accommodating. He was also very polite. I have no suggestions for improvement.

Laura M. 
Rating:
4.0

Dropped off a trailer after hours. Was easy to find with lots of space

Jericho H. 
Rating:
5.0

I was to pick up a trailer at 2949 North Ave. in Grand Junction at 7:15 am. The North Ave store called me at 6:25 am to say they did not have it but Fruita did. I called Fruita on my way there at about seven and got their answering machine and found they did not open until nine Ed Sherry called back and came in early and I was on my way. Great guy - went above and beyond.

STEPHEN F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Jim F. 
Rating:
3.0

I reserved a a U-Haul it took over a hr and a half to get one . We had to go about 30 miles out of the way to pick it up .

Donna C. 
Rating:
5.0

Just keep it up. I have known and used this location for other needs and it never dissapoints. Great job and thank you.

Quinton F. 
Rating:
5.0

Customer did not leave a comment.

Kristina H. 
Rating:
4.0

Customer did not leave a comment.

Pamela A. 
Rating:
3.0

Customer did not leave a comment.

Laura H. 
Rating:
3.0

They don't clean them in winter; I suppose because of freezing , but it was very difficult to release the straps to unload my vehicle. took me over 1 hour and almost made me late for the drop off time.

Joe K. 
Rating:
5.0

Customer did not leave a comment.

nancy R. 
Rating:
3.0

Customer did not leave a comment.

Rex R. 
Rating:
2.0

The trailer was rusty and needed lubricant applied to the ratchets on the front of the trailer. We had a tire blow out during the rental. The tire blown cost us to stay the night unexpectedly until morning accumulating extra cost for lodging and an extra day of trailer rental. Not happy at all with the experience.

Christopher W. 
Rating:
5.0

Ed and Bailey were both great making sure my requests were met.

scott S. 
Rating:
1.0

I never rented a u haul!

cody H. 
Rating:
4.0

Customer did not leave a comment.

Wayne A S. 
Rating:
2.0

Was supposed to be open until 5 it was not. Solution offered unworkable took 20 minutes to be told drop the truck elsewhere $35 taxi ride away when i refused I was informed of how to drop to unattended location

Sherine A. 
Rating:
3.0

Checked in on line after hours.

Steven P. 
Rating:
3.0

Customer did not leave a comment.

Makayla M. 
Rating:
5.0

Customer did not leave a comment.

Kevin E. 
Rating:
5.0

Customer did not leave a comment.

Lori J. 
Rating:
5.0

Customer did not leave a comment.

Ann C. 
Rating:
5.0

Called the number on the door. Told to drop key in drop box and he would check it in in about an hour. This was done as promised.

Steven P. 
Rating:
4.0

I had to add windshield washer fluid. It was completely dry.

Kelly B. 
Rating:
4.0

We were confirmed for pick up at Glenwood Springs location, one hour and 45 minutes later I was called in my reservation was canceled . I called corporate office and found one truck available in Fruita which was over an hour out of my way .

Maureen M. 
Rating:
2.0

The first location did not have my reservation. Then I got sent to this location and had to call somebody to come to the office. I was so frustrated from being late by the initial reservation that waiting a half hour to figure out what number to call and then wait for this person to show up to the office from who knows where was about all I could take that morning.

Will P. 
Rating:
5.0

Customer did not leave a comment.

Tim R. 
Rating:
1.0

Employee asked questions I had already discussed with him and it cost me ~$65 and almost two hours on the phone to try and get things straightened out. Very stressful!

Jeffrey W. 
Rating:
4.0

your computer site was over loaded and would not complete transaction.

Randy S. 
Rating:
5.0

Ed was great to work with. No issues at all.

joe M. 
Rating:
5.0

Customer did not leave a comment.

Marcel M. 
Rating:
4.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

Brad W. 
Rating:
3.0

Did get get to meet them or see inside as we dropped off after hours. They did charge me additional $15.00 for cleaning that I felt was a supprise as it was very clean when we dropped it off. Other than that all was good.

Randy S. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Ernest K. 
Rating:
5.0

didn't know the pickup was appointment only and I showed up early. Representative showed up right on time.

Russell M. 
Rating:
3.0

Customer did not leave a comment.

Roberta B. 
Rating:
5.0

Very professional and easy to deal with

Tyler G. 
Rating:
3.0

The actual rental took too long and entailed a phone call to someone to try and get the inventory in the computer straight.-So that the physically existing car hauler would appear on the computer inventory. They're going paperless at U-haul and If the computer isn't right-well that's a problem that puts a sabot in the gears.

Glen H. 
Rating:
3.0

Customer did not leave a comment.

brian M. 
Rating:
3.0

Customer did not leave a comment.

nicole W. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

Molly R. 
Rating:
5.0

Ed was great to work with when I had a last minute change to my reservation. Nice experience and I'd definitely rent from him again!

lisa N. 
Rating:
5.0

Customer did not leave a comment.

rob F. 
Rating:
4.0

Customer did not leave a comment.

Debra P. 
Rating:
3.0

We brought the truck back to the location we promised. We dropped it off a day early, so it would be available to another mover, for the weekend. We called the number on the site, and got The U-haul call center. They could not contact owner either. So we followed the directions, of the call center, and did the after hours drop. After we returned home, the Fruita, Co owner called to thank us for delivering early, as he had a customer needing one. We were sad to hear, there was no discount for dropping the truck early.

steven G. 
Rating:
5.0

Quick and to the point.

David F. 
Rating:
5.0

Customer did not leave a comment.

Western C. 
Rating:
5.0

Customer did not leave a comment.

Dannon B. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Always use u-haul

steven Y. 
Rating:
5.0

We loved the guy who helped us! Very helpful and nice.

Derek W. 
Rating:
5.0

Customer did not leave a comment.

anita R. 
Rating:
5.0

Nothing. Ed was great! This was the easiiest, and best experience from a U haul dealer. I'd definitely rent from there again.

YOLISMA H. 
Rating:
5.0

Both places commented that in the winter they do not worry about the trailer being clean on the outside. I do not think it would hurt to spray them down when they come in. Ours was filthy on the outside and I keep a very clean automobile. What a contrast that was while pulling.

Nancy B. 
Rating:
4.0

Customer did not leave a comment.

Cynthia W. 
Rating:
5.0

Ed did a good job with accommodating my request.

Jeff M. 
Rating:
5.0

Don't change a thing! This was a super easy rental experience all the way from the pickup, use, and return. All was easy, effective and greatly appreciated!

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

Kent J. 
Rating:
5.0

Everything was great we had no issues!

William A. 
Rating:
5.0

Vey nice, got me out the door fast.

David S. 
Rating:
5.0

Customer did not leave a comment.

Susan T. 
Rating:
5.0

Mister Ed good man

doris C. 
Rating:
1.0

The owner of this drop off location called me mid-morning on my fourth and final day of the rental agreement telling me in no uncertain terms to return that truck to him ASAP. I tried to explain that it was my final day and I was almost done with it. He stated, drop the key in the key slot, I wont be here as I'm going to lunch. I immediately swept out the truck and spent the better part of 30 minutes trying to find his location according to his directions. I had 1/2 tank of fuel when I left to find his location. I lost at least two gallons driving around looking for his storage lot. In my opinion, very poor customer service. In the future, when I need a truck rental, most likely I will still go with U-Haul but not with this location.

DEAN C. 
Rating:
5.0

Customer did not leave a comment.

Neil H. 
Rating:
5.0

Customer did not leave a comment.

robin M. 
Rating:
5.0

Ed Cherry was excellent in helping with the moving process and getting us off to a good start.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Shannon B. 
Rating:
5.0

Customer did not leave a comment.

Don G. 
Rating:
5.0

Customer did not leave a comment.

John P. 
No reviews have been submitted for this location.

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