Customer Reviews for Corona Foods
(U-Haul Neighborhood Dealer)

51 reviews

2155 Sooke Rd   Victoria, BC V9B1W4

(250) 474-0563

Location Hours

  • Mon-Sun: 8:30 am - 10 pm

Services at this Location:

Contact Us

(250) 474-0563

2155 Sooke Rd
Victoria, BC V9B1W4

Services at this Location:

Location Hours

  • Mon-Sun: 8:30 am - 10 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Roberto A. 
Rating:
5.0

Everything about the move went wonderfully- including picking up and drop-off of the UHaul truck. The truck was clean and ran well and both the pick-

James M. 
Rating:
3.0

Front tire was low otherwise everything was okay

Andrew D. 
Rating:
5.0

Problems with system resolved by initiative and I appreciate a sense of customer's urgency. Lady was excellent providing solutions and everything worked out as it was expected from a transaction with U-Haul track record and service expectation. Van was in great shape, modern, useful, clean. Will for sure recommend and come back. Thank you.

rick B. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

edna M. 
Rating:
5.0

Thank you so much! We will be needing your services again very shortly! :)

Leslie M. 
Rating:
1.0

Website states that you can pick up vehicle at 8:30 but there is no lock box and the location does not open until 9 am Vehicle was dirty when picked up - gum / sticky floor in the drivers cab, leaves and dirt in the back of the van. Not being cleaned between client use in the middle of a health pandemic is not acceptable When calling U Haul they don't seem to care and passed the blame onto the store where pick up was When talking to the store clerk he dis me and served another client When we returned the vehicle there was no box to place the keys. The van advertises 24/7 but that is false. We checked out online. One question asked during the check out process Was is the van clean - we answered no as it was dirty when we received it We were them charged a 25.00 clean charge Calling u Haul to dispute the charges we were told that a manager would contact me within 72 hours - terrible service! I did make an initial complaint when we received the vehicle and the manager did give me a 20.00 refund for the dirty vehicle I find it rather disgusting that he didn't even provide the cleaning fee amount and his response to me was that he didn't have to give any type of refund. The vehicle service engine light was solid during the entire time. The customer service agent we spoke to in the am was very rude and unhelpful The agent we spoke to in the evening She at least has empathy. The only positive thing I can say about the process of renting a vehicle with U Haul was driving away in my own vehicle . I wait to see if they call within the 72 hours

Scott O. 
Rating:
4.0

Customer did not leave a comment.

CLIVE W. 
Rating:
5.0

Customer did not leave a comment.

Tom L. 
Rating:
5.0

Customer did not leave a comment.

WAYNE H. 
Rating:
5.0

Happy with everything except that I booked a 10' truck, got downgraded to a cargo van and was told to call if I needed a truck instead. Called and they had sold the truck they had for me already. Due to this it took two trips instead of one, cost me more mileage as well as valuable hours of my precious life. Other than this I had no issues and was happy with the service. I would recommend to a coworker. Corona Foods is amazing though

cole D. 
Rating:
5.0

Customer did not leave a comment.

HANNA K. 
Rating:
5.0

Very happy about how quick and easy the process was.

dave B. 
Rating:
5.0

Customer did not leave a comment.

Sean L. 
Rating:
5.0

This rental experience was much more positive than our last one with you.

Andrew R. 
Rating:
5.0

Customer service and operators were great!

Paul V. 
Rating:
5.0

The truck was in excellent condition, clean and ready to go on time. Couldnt ask for better service either. No improvement needed.

Richard A. 
Rating:
5.0

Great service and no wait to pick up or drop off cargo van. I'd definitely recommend this location to anyone on the westshore needing the use of a cargo van. Cargo van was big enough to move 1 small apartment's furnishing etc in 2 quick trips. ??

Madeleine M. 
Rating:
3.0

Ensure staff familiar with rental process are on-site at time of pre-arranged pick-up time, especially in the evening.

Ken M. 
Rating:
5.0

Customer did not leave a comment.

melissa J. 
Rating:
5.0

Great service! Easy, quick, and such nice people! Thank you!

Yvonne R. 
Rating:
3.0

Customer did not leave a comment.

Nancy L. 
Rating:
5.0

I booked the van on my phone - pick up and drop off went quickly and the people at Corona Foods were courteous and friendly.

Leslie C. 
Rating:
4.0

Customer did not leave a comment.

Eva H. 
Rating:
4.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Jean-Paul G. 
Rating:
5.0

Customer service 5 stars

Dayne P. 
Rating:
5.0

The owner is very nice. :)

beth H. 
Rating:
3.0

The moving blankets I requested when placing the order we're not available for pick up. I was told by the store clerk that I could drive across town to pick up the moving blankets; this would have added atleast 10km to my use of the vehicle.

Joseph W. 
Rating:
4.0

Customer did not leave a comment.

Nigel H. 
Rating:
4.0

I rented the van twice from this location and both times, the representatives were extremely friendly and efficient.

beverly H. 
Rating:
5.0

I was charged a cdw charge of $15 which I am still waiting on an explanation.

Rob M. 
Rating:
5.0

They were incredibly helpful and gave me directions

johnston R. 
Rating:
5.0

Super convenient and great service. Thank you!

Anne-Marie M. 
Rating:
3.0

At pick-up time the clerk at the location could not logon to the U-Haul site. The van was not cleaned inside, I had to clean it before I could use it. At drop-off time the clerk at the location could not logon to the U-Haul site.

john E. 
Rating:
4.0

Customer did not leave a comment.

Shelley J. 
Rating:
4.0

Customer did not leave a comment.

Patrick L. 
Rating:
3.0

Hard to say. These people have just one truck to rent out. It was just luck that I could get it because it was returned anoour early by the previous customer.

Jochen M. 
Rating:
3.0

location was convenient; liked how the gas level was full to make it easier upon return. unfortunate that the van smelled like a farm...

denise Y. 
Rating:
3.0

Customer did not leave a comment.

Leighton M. 
Rating:
5.0

Vehicle was ready and waiting, good service by friendly vendor at site.

steve A. 
Rating:
4.0

The system was complicated when checking-in and making payment, but otherwise nothing to improve. Great truck and all good. Thanks.

Graham W. 
Rating:
4.0

very nice folks, van was prestine. Will go there again if needed.

Pat C. 
Rating:
3.0

Customer did not leave a comment.

Beth P. 
Rating:
5.0

Very nice people

Jericho S. 
Rating:
5.0

Problems arose when the operating system for rentals didn't work properly. As a result, I believe I was overcharged. Now I will be disputing the charges, which is a shame really, since this kind of runaround means I may go elsewhere when renting next time.

PHILIP S. 
Rating:
5.0

Customer did not leave a comment.

FRED G. 
Rating:
4.0

Equipement prêt. Service rapide et sympathique.

Francois G. 
Rating:
5.0

Customer did not leave a comment.

VALERIE C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
No reviews have been submitted for this location.

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