Equipment wasn’t ready when I arrived at the location to pickup. Waited over an hour in the freezing cold for the location to finally open up so I could get my equipment. Put me over a behind schedule. Very disappointed and frustrating to say the least.
MICHAEL R
Customer Reviews for Corona Foods
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I arrived to pick up the truck I was told that they would not hand me the keys until I downloaded an app and signed in. (I was not told about this ahead of arriving to pick up the truck. I was told I could come back three hours later and someone else could sign me in manually. I do not own a phone and so was not able to do that. The person was very rude in my opinion and offered no help. I was able to use someone else's phone and called head office and they sorted it out. I was given the keys. About one hour later I received a call asking me if I had the correct truck. It took some time to sort that, but when I went to pick up the truck I still was not assured if the key would work and that I would have the truck. About another hour later I received another phone call where I felt pressured to bring the truck back three hours earlier than I had paid for because there was someone else who wanted the truck. I have rented vehicles all my life but this experience was right up there for feeling very strange, I honestly do not know how they stay in business.
DERYK HVery easy to deal with and helpful. Have rented here before and will do so again. Grea service.
Michael HCorona Foods location saved the day, these remote dealers are a great concept!
Curtis DTruck was ready and clean. Service was great. The owner even came out and scraped the frost off the windows for us. Also it's a convenience store so you can buy snacks for the road!
jesse mThe level of gas was not pointed out to me so I filled it up but actually didn't need to
Kate JI would only recommend doing regular over the counter pickup at this location. Unfortunately there must have been some misunderstanding as the key was not in the lock box for contactless/mobile pickup. Luckily a wonderful lady on the uhaul help line was able to swap my booking to in store pickup and I was able to get the key from the lady working at Corona.
Kayla SKey drop box has apparently been stolen so I had a bit of confusion around trying to return the key. Suggest replacing the key drop box!
Roberta PI charged more for less kilometres used!
Andrew FWhen I booked my truck, I asked for a one ton Cube Van. When I arrived at 545 am, I was surprised to find a 3/4 ton van. Not the truck I ordered. This turned a one trip, 90 minute transfer into an 8.5 hour, 3 trip ordeal. This should not reflect on Corona Foods, as I booked the truck through your 800 service.
Iam WNo improvements are required the service was excellent and quick.
Thomas BBetter online check in procedure.
Marlon BI appreciated the digital pick up process; my only recommendation would be to always have the tank be left at full because it’s difficult to gauge how much to put in. Otherwise, great system. Thank you!
Kirsten SEverything about the move went wonderfully- including picking up and drop-off of the UHaul truck. The truck was clean and ran well and both the pick-
James MFront tire was low otherwise everything was okay
Andrew DProblems with system resolved by initiative and I appreciate a sense of customer's urgency. Lady was excellent providing solutions and everything worked out as it was expected from a transaction with U-Haul track record and service expectation. Van was in great shape, modern, useful, clean. Will for sure recommend and come back. Thank you.
rick bThank you so much! We will be needing your services again very shortly! :)
Leslie MWebsite states that you can pick up vehicle at 8:30 but there is no lock box and the location does not open until 9 am Vehicle was dirty when picked up - gum / sticky floor in the drivers cab, leaves and dirt in the back of the van. Not being cleaned between client use in the middle of a health pandemic is not acceptable When calling U Haul they don’t seem to care and passed the blame onto the store where pick up was When talking to the store clerk he dis me and served another client When we returned the vehicle there was no box to place the keys. The van advertises 24/7 but that is false. We checked out online. One question asked during the check out process Was is the van clean - we answered no as it was dirty when we received it We were them charged a 25.00 clean charge Calling u Haul to dispute the charges we were told that a manager would contact me within 72 hours - terrible service! I did make an initial complaint when we received the vehicle and the manager did give me a 20.00 refund for the dirty vehicle I find it rather disgusting that he didn’t even provide the cleaning fee amount and his response to me was that he didn’t have to give any type of refund. The vehicle service engine light was solid during the entire time. The customer service agent we spoke to in the am was very rude and unhelpful The agent we spoke to in the evening She at least has empathy. The only positive thing I can say about the process of renting a vehicle with U Haul was driving away in my own vehicle . I wait to see if they call within the 72 hours
Scott OHappy with everything except that I booked a 10' truck, got downgraded to a cargo van and was told to call if I needed a truck instead. Called and they had sold the truck they had for me already. Due to this it took two trips instead of one, cost me more mileage as well as valuable hours of my precious life. Other than this I had no issues and was happy with the service. I would recommend to a coworker. Corona Foods is amazing though
cole dVery happy about how quick and easy the process was.
dave bThis rental experience was much more positive than our last one with you.
Andrew RCustomer service and operators were great!
Paul VThe truck was in excellent condition, clean and ready to go on time. Couldnt ask for better service either. No improvement needed.
Richard AGreat service and no wait to pick up or drop off cargo van. I'd definitely recommend this location to anyone on the westshore needing the use of a cargo van. Cargo van was big enough to move 1 small apartment's furnishing etc in 2 quick trips. ??
Madeleine MEnsure staff familiar with rental process are on-site at time of pre-arranged pick-up time, especially in the evening.
Ken MGreat service! Easy, quick, and such nice people! Thank you!
Yvonne RI booked the van on my phone - pick up and drop off went quickly and the people at Corona Foods were courteous and friendly.
Leslie CCustomer service 5 stars
Dayne PThe owner is very nice. :)
beth hThe moving blankets I requested when placing the order we’re not available for pick up. I was told by the store clerk that I could drive across town to pick up the moving blankets; this would have added atleast 10km to my use of the vehicle.
Joseph WI rented the van twice from this location and both times, the representatives were extremely friendly and efficient.
beverly hI was charged a cdw charge of $15 which I am still waiting on an explanation.
Rob MThey were incredibly helpful and gave me directions
johnston rSuper convenient and great service. Thank you!
Anne-Marie MAt pick-up time the clerk at the location could not logon to the U-Haul site. The van was not cleaned inside, I had to clean it before I could use it. At drop-off time the clerk at the location could not logon to the U-Haul site.
john eHard to say. These people have just one truck to rent out. It was just luck that I could get it because it was returned anoour early by the previous customer.
Jochen Mlocation was convenient; liked how the gas level was full to make it easier upon return. unfortunate that the van smelled like a farm...
denise yVehicle was ready and waiting, good service by friendly vendor at site.
steve aThe system was complicated when checking-in and making payment, but otherwise nothing to improve. Great truck and all good. Thanks.
Graham Wvery nice folks, van was prestine. Will go there again if needed.
Pat CVery nice people
Jericho SProblems arose when the operating system for rentals didn't work properly. As a result, I believe I was overcharged. Now I will be disputing the charges, which is a shame really, since this kind of runaround means I may go elsewhere when renting next time.
PHILIP S