I did not receive the dolly or furniture pads and did not receive a refund. No one has reached out to me to help with this at all. Not happy.Stephen A.
Customer Reviews for Cortege Aliens
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no one there so, no, the personnel were not helpful. All I saw was a drop box. This made me very uncomfortable leaving a truck with rented equipment in the back with no way to lock it. I finally figured out how to complete everything online (taking pictures, etc.) but that took awhile. It would have been nice to know what this location was like ahead of time... I would have picked a different location.Edward S.
Uhaul agents were unable to get ahold of the business who was renting out the uhaul, which resulted in not being able to get into the truck for over an hour after my rental started. It was not listed as a no contact pick up and the truck was super dirty. Sandy and sticky inside the cab, and not swept out in the back of the truck. Instructions for pick up were not clear and my reservation was made through calling U-Haul directly.stephanie T.
I had booked my reservation at one place for 9 o'clock and the movers for 930 from your company. Went to go get the truck said it was not there nobody was there got a text saying that it was changed it was changed to a totally different location further away and for 1030. The movers were sitting at my house at 9:30 I had to pay them an extra hour was very dissatisfied this was the first time you guys were ever so unorganized I amvery upset with my moving Experience don't know if I'll be using U-Haul againAntoinette D.
Customer did not leave a comment.NED J.
Hard to find. No signs postedDaniel L.
Excellent customer service, pleasant experienceNatalia R.
Very hard to find the correct suite to drop off the truck. I had to get out and walk around the building to find the right one.Abigale M.
The truck was very clean and well maintained. The location is in a good place, but, as others pick up and drop off U-Haul locations, this doesn't have any signs... you enter the building and there's no way to know which way to go... I asked a nurse if she knows where were the U-Haul office and she gave me the directions... without help, it would be very difficult or impossible to locate the office. I always make the online registration, so, that part was smooth.Ydelsi S.