Customer Reviews for Cortland Coach & Camper Storage
(U-Haul Neighborhood Dealer)

50 reviews

13569 Rte 38   Cortland, IL 60112

(815) 981-4062

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 9 am - 4 pm
  • Sun: 12 pm - 3 pm
Special Operating Hours
  • 10/26/2021 - 10/27/2021: Closed

Services at this Location:

Contact Us

(815) 981-4062

13569 Rte 38
Cortland, IL 60112

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 9 am - 4 pm
  • Sun: 12 pm - 3 pm
Special Operating Hours
  • 10/26/2021 - 10/27/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ron N. 
Rating:
1.0

Equipment was not inspected, not checked for road worthiness before it was given to me. I experienced two flat tires, the first one that I discovered before I even left the facility. Multiple tires are low, both auto trailer and on the truck. Two instances where I needed roadside assistance due to flat tires. Roadside assistance only showed up for one of them. Roadside assistance from GRUBE'S Towing totally dropped the ball

Brian R. 
Rating:
5.0

Customer did not leave a comment.

F S. 
Rating:
4.0

I arrived 45 minutes b4 closing on Saturday to return my truck rental there was -----no one there to return it to so after a long day moving that was the last thing I needed I needed 2 create an account get multiple pictures requested cut my contract # than milage pictures all this was a hassle because there was no staff if there was all I said would be done in 10 minutes not the 45 it took me!!!!!!!!

larry N. 
Rating:
5.0

Super easy in and out of property. Very helpful selecting right fit in truck for us.

John M. 
Rating:
1.0

I was charged for a 2 day rental when I returned it on time for a 1 day rental and replaced the fuel I used.

Shane S. 
Rating:
1.0

I requested equipment to assist myself and my family with our move. The equipment wasn't inside the truck and after sitting on hold for 50 minutes I spoke to a rep and still ended up with the wrong stuff.

Latricia S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

The salesperson / employee John was extremely helpful and made the whole experience pleasant! Exceptional customer service!!!

Stacey H. 
Rating:
5.0

Good fast experience.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Britnie M. 
Rating:
5.0

Location was easy and accessible. Mobile pick up was tedious and required biometric face scanning which is Illegal in Illinois.

Connor L. 
Rating:
5.0

The scheduled employee called off for a family emergency, so one of the owners had to come in. Although they were running about 30 minutes late, the transition was very smooth. I was out of there with the equipment in probably less than 15 minutes.

Michael S. 
Rating:
5.0

Great experience! No hang ups or mistakes. I changed things a bunch of times but they adjusted perfectly. Thank you!

STEVEN R. 
Rating:
5.0

Wow! These folks really worked hard to package this for me. I changed things all the time and Mary Lynn was right there and very patient with all my what-ifs. When the moving day came I was totally stressed and running behind so they went and picked up the truck for me! I couldn't believe it. I would so do this again with Uhaul and especially with Mary Lynn and John in Cortland.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
2.0

Trailer lights failed, blew fuses in my car and kept me from returning it that evening. Can't pull a trailer in the dark with no lights!! Was charged for being late. Ordered, paid for and never received furniture pads. My expensive rolling tool boxes are scratched up and other things are broken. I really needed those pads! What a joke of an operation.

William F. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
5.0

Customer did not leave a comment.

Courtney R. 
Rating:
5.0

Easy is and out. Van was clean and ready to go.

John M. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
4.0

Customer did not leave a comment.

Krystal G. 
Rating:
5.0

Very helpful staff and a very convenient location with easy access in and out of this property.

John M. 
Rating:
5.0

Truck was scrapped free of ice and snow. I was able to check truck out a little early and everything went very smoothly.

John M. 
Rating:
2.0

Better locks for the 24/7 key acquisition program. Could not get locked open with code to get key. Took 20 minutes to get open. Had to use a rock to get open lock lever to move.

Mark S. 
Rating:
3.0

Customer did not leave a comment.

Susan P. 
Rating:
5.0

The front desk guy was great, helpful and made me really I like this place! I'll refer this place to my friends. Thanks uhaul!

DION S. 
Rating:
5.0

Customer did not leave a comment.

LATREASE K. 
Rating:
5.0

Customer did not leave a comment.

Fred D. 
Rating:
2.0

Needs just about everything

Kevin D. 
Rating:
5.0

Outstanding, prompt and friendly service!

Mark S. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
3.0

We dropped off the vehicle after hours and after sunset. Location needs lighting.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Kristi M. 
Rating:
3.0

Poor cell reception made it very hard to drop off the u-haul. No staff onsite

Christina F. 
Rating:
5.0

Could be a little brighter for night time drop offs, but I know it's still new there, otherwise it was a great experience

Ray A. 
Rating:
1.0

ADEQUATE LIGHTING FOR AFTER HOURS DROP OFF

Ameer H. 
Rating:
3.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

william P. 
Rating:
5.0

great price and customer service i was very happy.

Jeffery G. 
Rating:
3.0

The location's primary concern was working on a mobile home on cinder blocks. The female employee was helpful and the checkout was pretty quick

Gregory S. 
Rating:
3.0

Truck was nearly new, the steering wheel was not straight when the truck went straight, and at 60mph the truck bucked like a bronco and felt like it would shake itself apart.

Anna S. 
Rating:
2.0

Give the truck size the customer requested. My experience had them change my requested 26' to a 20' to a 17' because they did not have a back up truck size I needed. Very big inconvenience and stressful.

Jennifer C. 
Rating:
1.0

First they charged me with a bill of $1017. Then they claimed I did not return the truck. Then they charged me with another wrong bill and corrected it partially. Still U-Haul owes me about $15. When I complained the 'nth' time to the agency they said they are helpless. I am tired of dealing with U-Haul. They give me nightmares. Highly unprofessional, utterly dissatisfied. I would always have a second thought before renting another U-Haul

ARUN S. 
Rating:
5.0

Customer did not leave a comment.

jessica D. 
Rating:
1.0

Don't try to overbill!!!

CATHERINE J. 
Rating:
5.0

Everything went well once I figured out what I needed to do.

Matthew D. 
Rating:
1.0

There is no office at this location, only a person came in to give us the keys to the truck; we reserved a large dolly and only at the time to pick up the truck we were informed that equipment was not available. Truck was not properly cleaned, garbage left over under seat. And charges on our credit card were higher than person told us. Very disappointing and will never rent U-Haul ever again neither recommend it to friends and family and social media.

ELIANE B. 
Rating:
3.0

It was a trailer being rebuilt and no people were there just the person working on trailer

Heather G. 
Rating:
5.0

Great job, Thumbs up

Precious B. 
No reviews have been submitted for this location.

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