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Joyce W
Customer Reviews for Country Mulch & Family LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location did not accept mobile check-in. But there was no one working there. After 10 minutes of waiting in their parking lot (basically, a mud pit with dangerous equipment operating all around), a guy stopped loading mulch and handed me the keys. The truck was in horrible condition, the brakes were supe worn, the steering really loose, the transmission slipped constantly and the thing shakes when it drives over 50 mph. They also charged me for 2 gallons of gas, even though it was at a 1/4 tank when I picked it up and it had a 1/4 tank when I returned it. I will never use this location again.
NATHAN FGreat service. Thanks
James LVery friendly, easy to deal with
Dennis MEasy access, quick, friendly service. Would definately recommend!
Wanda MThey need to improve gravel driveway and parking area. Drive parking full of ruts hole. Heavy rain flooded area .
Kent HThe location was dark and muddy
Brett PWe dropped the trailer off after hours so no interaction with personnel. The drop off was a mulch center and the area for U-Haul equipment was in the mulch area. There had been quite a bit of rain which may have affected this, but the area was muddy, mixed with mulch, and so it was kind of messy getting in and out.
Sarah CThe location is very hard to find because the road system cut off access to it and GPS didn't recognize new streets and roundabout system
Rick CDirty area overall but bc storms. Guy was great but location muddy and all apps directed us to animal kennel.
Daniel IGravel road going back to it and very uneven and bumpy.
John CMake the drive more accessible for everyone. There are huge potholes and when pulling the trailer out of the location it is like driving over mountains. I was forced to use this location. I scheduled to pick up in Lebanon. Uhaul called the day before and told me there was no trailer available that I had to go to Westfield. Instead of bringing a trailer to Lebanon. Not very good customer service.
Catherine MHighly recommend. Friendly and helpful staff.
TRACY MIt’s at a small store located on an unpaved lot full of potholes. It was muddy and after hours drop was confusing.
Molly PThe address given took us to the wrong place entirely which wasted a lot of time. Then we had trouble finding the alternative due to no signage at the road or any visible signs of UHaul trucks. The rental itself was good and the owner was very helpful once we got there.
Stephen CNot clean at all
John NThe address in the uhaul system is not correct.
William OMobile return. Very simple and easy process. No one was there due to after hours.
Ashley POne of the men was welcoming and the other was rude at best.
JAMES TWorkers were super helpful and friendly!
Bridget GThe guys here were great and it will definitely be our go to location for future rentals.
CHRISTINA PGood guys not a very good and clean location
scott gEverything was fine thank you
Jason C