Customer did not leave a comment.Colleen L.
Customer Reviews for Country Village Ace
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Bud L.
The fact that I was charged an extra $21 for gas when I returned it just a *touch* under 3/4 tank was ridiculous! I drove the thing 28 miles total, and put $15 in gas in it!!! Very sad!Bradley L.
Customer did not leave a comment.darryl M.
Customer did not leave a comment.Sarah T.
Great Customer Service from start to finish â€¦. See you next time Country Village Ace and U-Haul.Matt A.
Great customer service - thank you.Stephan L.
Rented truck was not clean and smelled of stale marijuanaâ€¦actually had pot butts in the water holders!Peter L.
Customer did not leave a comment.Randy S.
Was very busy day there! customer service was excellent tho 👌Douglas R.
Easy rental, great people!Robin B.
Extremely helpful and supportive customer service who are able to adapt to scheduling changes. They provide clear instructions and advice to ease the moving tasks.robert S.
Inside of the equipment was an absolute mess. Staff had to clean it out before hooking it up. Also the inside creeked and groaned like the floor was going to give out. Pickup and drop off were easy and the staff were very helpful however.Raymond S.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Tara B.
Customer did not leave a comment.Randy S.
The rental agent was great. I've rented from them many times in the past. The truck however was not great. It ran fine on regular pavement but the highways in Wisconsin were textured concrete and the truck ran like it was driving over logs. Something with the tread on the tires maybe? It made for a miserable drive.Louis L.
Customer did not leave a comment.Stephen G.
Customer did not leave a comment.robert S.
Customer did not leave a comment.MIKE E.
Customer did not leave a comment.Steve M.
Customer did not leave a comment.Jared P.
Customer did not leave a comment.Mike B.
Customer did not leave a comment.Ryan S.
Customer did not leave a comment.David R.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.JASON M.
Customer did not leave a comment.Sharon E.
I had three guys â€œhelpingâ€ me and it took 45 minutes to get my trailer. The main guy that was supposed to be helping me was mostly ignoring me and cursing under his breath about how â€œfucking busyâ€ the store was. There was only one person in line ahead of me. I think one of the other guys was drinking because he smelled like booze. It was very frustrating and uncomfortableDonald S.
Truck was not clean - needed to swept out before we could load. Seemed to charge way too much for the gas I used. I was charged $39.50 for 8 gallons of gas; that is $4.93 per gallon when gas is currently around $3.40. It should have been closer to $27.00.Jason E.
great staff !Mark W.
None - great customer service and pricing. Thank youStephan L.
Customer did not leave a comment.JASON M.
Customer did not leave a comment.KEVIN K.
Very helpful and friendlyJANIS S.
Customer did not leave a comment.Trejon D.
Customer did not leave a comment.colleen W.
The Trailer was extreamly heavy to lift on my trailer hitch. Needs a trailer hitch jack installed.Darren K.
Customer did not leave a comment.Philip A.
Customer did not leave a comment.Barbara M.
Customer did not leave a comment.jeff W.
Customer did not leave a comment.Robert M.
Put jacks on the trailers, hurt my back lifting the trailer off the hitch, never seen trailers that size without jacks.GEORGE P.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.TERENCE W.
Customer did not leave a comment.WARREN W.
Check and lubricate the tracks for the slide up doors.David R.
Customer did not leave a comment.Minerva H.
Customer did not leave a comment.Nicole B.
Customer did not leave a comment.Sue E.
The girl that helped us with some of the rental pick-up was not friendly at all. She seemed frustrated, did not appear to know what she was doing & even snapped at one of her co-workers during the transaction . The young men that assisted with the remainder of process were helpful & kind.Jodi W.
I was not able to use the uhaul I rented one way. I was able to rent a large uhaul for $340 one way. Ultimately, I chose the inconvenience route to rent uhaul and bring back for a much cheaper price.DARIN A.
Customer did not leave a comment.TERRY L.
The sales attendant left me to lift the trailer off my vehicle alone. Very heavy, dangerous, and could have been completely avoided. Thumbs down.Ali S.
Again, no assistance. Was expected to detach and park trailer myself, and then park truck in alternate location. No inspection, no assistance.Jeremy S.
The tire straps are really frayed and do not go through the ratchet... I had to use vise grips to force it through... They should be replaced, store was great, they should really clean the snow off of the trailer thoughCory B.
I really appreciated the quickness of the pick up. They were helpful and efficient with the paperwork and getting us hooked upHeather Z.
Had to resolve glitch with online reservationEric M.
Customer did not leave a comment.Matthew A.
Customer did not leave a comment.DAVID N.
Check lightsJames C.
Customer did not leave a comment.joan Q.
Great People! GREAT Job helping when I was having trouble with the internet reservation system and being able to figure out how to get it done! They had what I needed on the lot - didn't have to wait. Fast check-in. THANK YOU SO MUCH!!Sally A.
Keep up the good workSteven W.
Uhaul rep was very nice and she knew the system well. She had me checked out and hooked up within 15 minutes.Josh N.
Customer did not leave a comment.Louis L.
The use of the equipment was great. I put 8 miles on the truck and a $22 fuel usage fee was added after I put fuel in the truck. I won't rent from this location again. We have rented from them many times in the past. The system of figuring out fuel used at this location is horrible. Why would anyone think $22 for fuel for 8 miles of driving is reasonable?Joe J.
Customer did not leave a comment.Fred C.
Customer did not leave a comment.Charles H.
Customer did not leave a comment.Jody L.
Don't put on your website that there will be a discount if vehicle is not ready. I had to wait because the gas was siphoned till they got a gallon of gas to be able to start it you would charge me extra if I dropped it off late in a heart beat.Jeremy M.
Customer did not leave a comment.Vanessa C.
Customer did not leave a comment.maria B.
Customer did not leave a comment.Leif B.
Customer did not leave a comment.Jeri T.
Super easy drop-off and very quick turnaround to receive a final bill.Andrew B.
Location was changed at the last minute, 20 miles away in the opposit e direction I was going. Did not have the truck I reserved, it was way oversized. Packing blankets that I ordered were not available. Truck was dirty and had dog hair in it. I had to clean it myself. Ended up with a flat tire 1/2 way through my trip.Craig C.
Customer did not leave a comment.Erik L.
Renting from the Country Village Ace Hardware was a wonderful experience. The staff was ready to go with the rental and agreement information. They even walked me out to the vehicle to ensure I was satisfied with it's condition and fuel level. All around a very professional and personable experience!Nathaniel E.
Well the gas being siphoned out of the tank was not the biggest issue. It was the fact that when I got the truck and did my pre trip inspection it was 2 quarts low on oil. Most customers wouldn't have checked it. Also the vehicle should be checked out before it's rented out. It was very unprofessionalMichael R.
Nothing. It's all goodMichael C.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Nelda M.
Customer did not leave a comment.Marjorie W.
Customer did not leave a comment.Ryan H.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.Luke U.
Absolutely nothing. Good as isDennis H.
Very friendly staff.PAULA H.
Very, very helpful even on the 4th of July. Excellent!! 5+Gregory Michael S.
Customer did not leave a comment.Kevin G.
Nothing they were very helpfulJOHN B.
No need for improvement whatsoever! The contact person at this store is helpful, thoughtful, and personable.Wendy H.
Nothing. This was the BEST location I ever rented from. The workers were friendly, courteous, and diligent. I will rent from them again in the future! Thank you.Terry T.
Good service not sure why this location was selected for return when Marquette was 20 miles closer.James H.
Just keep doing what you do best.Kathleen I.
The truck required constant (slight) counter steering. You should have the front end checked. I'd guess the toe-in is slightly out. Otherwise, everything worked out great. Oh, you could use some rachet straps attached permanently to the side rails too. That would have really helped. Thanks, AmosSTEVE M.
Friendly helpfull employeesRUSS B.
Customer did not leave a comment.todd D.
Customer did not leave a comment.Ron W.