Customer did not leave a comment.DAVID N.
Customer Reviews for Country Village Ace
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check lightsJames C.
Customer did not leave a comment.joan Q.
Great People! GREAT Job helping when I was having trouble with the internet reservation system and being able to figure out how to get it done! They had what I needed on the lot - didn't have to wait. Fast check-in. THANK YOU SO MUCH!!Sally A.
Keep up the good workSteven W.
Uhaul rep was very nice and she knew the system well. She had me checked out and hooked up within 15 minutes.Josh N.
Customer did not leave a comment.Louis L.
The use of the equipment was great. I put 8 miles on the truck and a $22 fuel usage fee was added after I put fuel in the truck. I won't rent from this location again. We have rented from them many times in the past. The system of figuring out fuel used at this location is horrible. Why would anyone think $22 for fuel for 8 miles of driving is reasonable?Joe J.
Customer did not leave a comment.Fred C.
Customer did not leave a comment.Charles H.
Customer did not leave a comment.Jody L.
Don't put on your website that there will be a discount if vehicle is not ready. I had to wait because the gas was siphoned till they got a gallon of gas to be able to start it you would charge me extra if I dropped it off late in a heart beat.Jeremy M.
Customer did not leave a comment.Vanessa C.
Customer did not leave a comment.maria B.
Customer did not leave a comment.Leif B.
Customer did not leave a comment.Jeri T.
Super easy drop-off and very quick turnaround to receive a final bill.Andrew B.
Location was changed at the last minute, 20 miles away in the opposit e direction I was going. Did not have the truck I reserved, it was way oversized. Packing blankets that I ordered were not available. Truck was dirty and had dog hair in it. I had to clean it myself. Ended up with a flat tire 1/2 way through my trip.Craig C.
Customer did not leave a comment.Erik L.
Renting from the Country Village Ace Hardware was a wonderful experience. The staff was ready to go with the rental and agreement information. They even walked me out to the vehicle to ensure I was satisfied with it's condition and fuel level. All around a very professional and personable experience!Nathaniel E.
Well the gas being siphoned out of the tank was not the biggest issue. It was the fact that when I got the truck and did my pre trip inspection it was 2 quarts low on oil. Most customers wouldn't have checked it. Also the vehicle should be checked out before it's rented out. It was very unprofessionalMichael R.
Nothing. It's all goodMichael C.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Nelda M.
Customer did not leave a comment.Marjorie W.
Customer did not leave a comment.Ryan H.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.Luke U.
Absolutely nothing. Good as isDennis H.
Very friendly staff.PAULA H.
Very, very helpful even on the 4th of July. Excellent!! 5+Gregory Michael S.
Customer did not leave a comment.Kevin G.
Nothing they were very helpfulJOHN B.
No need for improvement whatsoever! The contact person at this store is helpful, thoughtful, and personable.Wendy H.
Nothing. This was the BEST location I ever rented from. The workers were friendly, courteous, and diligent. I will rent from them again in the future! Thank you.Terry T.
Good service not sure why this location was selected for return when Marquette was 20 miles closer.James H.
Just keep doing what you do best.Kathleen I.
The truck required constant (slight) counter steering. You should have the front end checked. I'd guess the toe-in is slightly out. Otherwise, everything worked out great. Oh, you could use some rachet straps attached permanently to the side rails too. That would have really helped. Thanks, AmosSTEVE M.
Friendly helpfull employeesRUSS B.
Customer did not leave a comment.todd D.
Customer did not leave a comment.Ron W.
Customer did not leave a comment.Timothy C.
Waterproof trailer. Leaks in the rainTOM P.
Customer did not leave a comment.gary M.
Customer did not leave a comment.Bryan T.
Customer did not leave a comment.ELIZABETH A.
Easy renting, just wish I could get a final price before I left the building.Donald M.
There was still trash in the truck (in cup holders and side pocket things in the doors) when we got it. We cleaned it out, but seems like something that shouldn't have been left.Cody C.
The girls at this sight are most pleasant and helpfull!Timothy H.
Truck was clean and well maintained and cold! Would have been nice if it had been started. But understand that couldn't happen. Otherwise it was perfit fit for our needs.Mary A.
Very helpfull.ann T.
Customer did not leave a comment.DAVID ALVIN S.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.RYAN JAMES H.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.Nathan M.
The truck was new and clean but a very bumpy ride.LOUIS STEVEN L.
Customer did not leave a comment.NANCY P.
Paper work was not ready and young lady was not trained on the process.JANICE CHRISTINE L.
Quick & easyMark H.
Customer did not leave a comment.chrissy W.
Customer did not leave a comment.Brett G.
Take the time to show customers the important aspects of the equipment they're about to rent. I asked for assistance on the auto transport I rented. All immediate staff feigned no knowledge of the AT.GREGORY CLARE T.
Customer did not leave a comment.GREGORY SCOT M.
I had a problem getting the hitch to fully drop onto the ball. The young lady came out to help me with a smile although it was raining sleet outside. She had me rolling in about 2 minutes, seems like a very good employee.Mark W.
Customer did not leave a comment.Angela A.
Customer did not leave a comment.Tom R.
Customer did not leave a comment.LINDSEY CATHERIN D.
Customer did not leave a comment.jeff W.
Customer did not leave a comment.JASON M.
Very helpful and fast staff at ACE hardwareDakin W.
Very friendly and helpfulJames A.
Customer did not leave a comment.David J.
Print off documentsMark M.
It is unfortunate that there is a Uhaul location 3 miles from me but I had to drive 25 miles to another location for a truck rental doubling the cost of the 10 hour rental .Sandra D.
This was my first time renting one and it very smooth and very reasonably priced. This location is within 2 miles of my soon to be new home and was able to change the location last minute. Would recommend to anyone!CHRISTOPHER ALLE N.
I had rented a 15f. But when I got there. There was no 15ft there. It wasn't returned. So I was given a 26ft. I had no choice in cause we needed to move. But filling up the gas wasn't pleasant.Shannon R.
Very nice people!Cynthia W.
We called there to get the initial rental and was told we could not get it there then we call the uhaul 800 number and waited TWO HOURS on the phone and was told we could get it there.Jeffrey S.
Customer did not leave a comment.Charles S.
Also want to thank the UHaul rep at the Crossroads location near Marquette. He went way out of his way to locate a rental truck for us, when we needed one.JAMES EDWARD W.
Customer did not leave a comment.Garrett T.
The equipment requested was not ready to go with the truck. Then we didn't get everything I had requested.STACY LYNN P.
Customer did not leave a comment.David A.
Customer did not leave a comment.LOUIS STEVEN L.
Customer did not leave a comment.KEVIN JAMES W.
Customer did not leave a comment.MATTHEW ERIC P.
Customer did not leave a comment.JOEL FREDRICK J.
Customer did not leave a comment.Dennis G.
Customer did not leave a comment.Jodee L.
Renting this Uhaul was very easy and the trailer was perfect.Jeffrey D.
Customer did not leave a comment.Janet D.
Customer did not leave a comment.Kristen B.
Stop asking about the covid.KEVIN JAY M.
Customer did not leave a comment.DUNCAN M.
The fact that the location was open on a Sunday was amazing. Even better was that they had the exact equipment that was needed for impromptu usage. The best was the staff that assisted in this endeavor.Laycee M.
Customer did not leave a comment.Erin Z.
Customer did not leave a comment.Darrel K.
Customer did not leave a comment.DEBABRATA D.