Customer Reviews for Country Way General Store
(U-Haul Neighborhood Dealer)

Rating:

1.0

My wife and I are very upset with the whole process. Starting with the changing of pick up locations to a place out of our way! Not the size of truck we reserved! Picked up from a convenience store where the young lady in charge had no idea how to process the pick up of the truck. The young lady was extremely nice about it however trying to help us with downloading and use of your app. In addition she was trying to run the store which was busy and trying to help us as the same time! The app didn't even work correctly! We were there over 45 minutes going through that process!! Finally leaving into rush hour traffic costing us further waste of time and money!! Not to mention the extra cost of getting help and paying gas expenses because we didn't have the truck size we reserved!! Then had to go out of our way with a small amount of extra miles to compensate for the lack of truck space. To be charged $20 more for a few miles that was due to lack of adequate equipment that we reserved! We deserve an apology as well as a significant discount for all the trouble, extra time, and extra expenses you cost us!!

Rating:

3.0

I had called the afternoon before drop off was due to ask about drop off and what time and I could drop off that afternoon or evening versus the following morning. I could not understand the person because of his accent and I could tell he was busy with other things given noise level and speed of his speech. The morning of drop off the person struggled with the check-in on the computer and switched to a phone app. He asked some questions I answered. He shared to place it anywhere in the yard.

Rating:

2.0

They need more training on renting trucks

Rating:

3.0

The truck never should have been rented. It was a nightmare and I am waiting for some sort of compensation.

Rating:

1.0

I completed my reservation online for a different location but the size truck I needed was not available. I chose this location due to where it was in reference to my home. I confirmed the change with a representative online and was called the day of pick up to confirm everything and that someone else was picking it up. When it came time to be picked up the store employee was unable to do anything and a manager/owner had to come to the store. There were multiple calls and about 30-45 minutes of waiting before the truck was able to be used. There was no given reason as to why the truck was unable to be quickly picked up or what the issue was other than they needed to call customer service. It was very frustrating and caused a delay in getting things done.

Rating:

2.0

The sole person at the pickup location, while a nice, friendly person, either did not have access to the U-Haul system or did not know how to use it. The person took my information and said the manger would enter it into the system the next day. However, after leaving the location with the trailer, I did not feel comfortable possessing U-Haul equipment for which I had no contract and had not paid. So, I contacted U-Haul directly myself to notify of pickup, complete the contract, pay for the rental, and provide photos of the hookup. In addition, the original auto carrier I was assigned had no tie-down straps to secure the vehicle. Fortunately, they did have a second auto carrier that had the required tie-down straps.

Rating:

5.0

The process is a little time consuming, but the service was very good.