Keep up the great job !
Alvin M
Customer Reviews for County C Store
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The registration process is terrible. It took my 1 hour to pickup the truck and the clock started once I arrived. I will never use this type of registration again.
Tim WSeeing how Uhaul claimed I never turned it in I feel bringing it into a place that has people to talk to would be better. The place I brought it to was just a five parking space area on the side of a gas station with a key drop box telling you what to do online.
Michael SU-haul’s mobile truck renting process is confusing and cumbersome, requiring myriad lines of assurance that the customer is legit. I ended up having to provide several phone numbers (my daughters’ phones) to make the system happy. The clerk at C-store was extremely helpful in getting me through all the hoops, and when the truck I was renting turned out to have a mechanical problem, he was able to quickly switch me to a different truck. At the end of the day, he also helped with the return process. I highly recommend C-store, but I can’t recommend U-Haul’s renting process.
Robert VCheck out was great but checking vehicle back in, had problems with moving through app. Taking pics required but it wasn't uploading, phone app. Froze and would not allow me to go thru next screen, called 1800# waiting over.45 mins on hold and finally got rep. Should have stayed on phone with rep until checking was complete but she helped me with getting to next.screen and 2.screens.down.app got stuck. Called daily but wait.on phone.was.average.63.mins. I was at.location over.2 hours attempting check in theu.phone app but un a uccessful.
LATASHA C