Customer Reviews for Cove Point Self Storage
(U-Haul Neighborhood Dealer)

760 reviews

15 Cove Point Rd   Lusby, MD 20657

(410) 326-2216

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 1/24/2022: 9:30 am - 5:30 pm

Services at this Location:

Contact Us

(410) 326-2216

15 Cove Point Rd
Lusby, MD 20657

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 1/24/2022: 9:30 am - 5:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The staff was very nice and a pleasure to work with.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

KERA M. 
Rating:
5.0

Truck was clean. The only problem is it was all over the road felt like front end was loose. I was hit for 20 dollars and there was no explanation. I did what I was told drop the key in the drop off slot and I was done.

Andrew C. 
Rating:
5.0

Very friendly service. And overall good experience.

Ryan D. 
Rating:
5.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

Amanda S. 
Rating:
5.0

Very simple and easy to use. An excellent service!

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly F. 
Rating:
5.0

Customer did not leave a comment.

Hugo R. 
Rating:
5.0

Customer did not leave a comment.

Russell B. 
Rating:
5.0

The lady at the office that checked me in was very friendly and helpful. When I called to get an extension on my rental, she returned my call within a few minutes and helped me with everything. I highly recommend this location (Cove Point) and will definitely use them again in the future.

Darren P. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

Great service every time.

Germaine H. 
Rating:
5.0

During a very busy end of the Month, I am thankful not only did I get one 50ft, I needed another and these Associates came through, so I thank you U Haul for your Excellent Customer Service.

Reggie C. 
Rating:
5.0

The staff in the office was incredibly friendly and helpful. This was so much easier than borrowing a truck from a friend to move stuff.

Charron D. 
Rating:
5.0

The ladies were fabulous

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Darrell W. 
Rating:
5.0

Great Customer Service !!!!

Peter B. 
Rating:
5.0

The online check-in is not very user friendly. We ended up going inside and the lady was very nice and helpful.

Andrew H. 
Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

John Michael S. 
Rating:
5.0

The staff was so awesome. I was in a hurry to pick up kid from school and it literally took less than 2 min to make my reservation. I was like, we're done?? Thanks so much!!

Steven R. 
Rating:
5.0

The lady working at the front desk was so friendly and helpful. She made this experience so much easier than I thought it would be. Great Job, Lusby UHaul facility!

Gladys N. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Tabatha and Kendra were absolutely a pleasure to work with..

Kris C. 
Rating:
5.0

Customer did not leave a comment.

Curt H. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
4.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Tabitha was a pleasure to deal with. Made my moving experience pleasurable.

Steven S. 
Rating:
5.0

Nothing is perfect

Renato P. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Maureen T. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

The lady who assisted me was absolutely fabulous & accommodating. She made a stressful job a little easier

Heather W. 
Rating:
5.0

Park them facing the opposite direction from the way they are normally, and make it easier for customer to depart

William K. 
Rating:
5.0

Customer did not leave a comment.

Alfred T. 
Rating:
5.0

This location was very help full in getting the equipment I needed .

John S. 
Rating:
5.0

Customer did not leave a comment.

Wendell T. 
Rating:
4.0

I asked her to leave off the dolly as it was not needed and she failed to do that.

Blair S. 
Rating:
5.0

Customer did not leave a comment.

Deborah P. 
Rating:
5.0

Great service!

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
4.0

Customer did not leave a comment.

Zachary R. 
Rating:
5.0

The agent was great with helping me.

John S. 
Rating:
5.0

Not specifically this location but uhaul needs to work on their hold system. 150 dollar hold on top of being charged 200 dollars. Moves are stressful and costly enough. Charging the remainder of the mileage as opposed to charging the whole thing again plus the over mileage is ridiculous. Hopefully I'll get my other 150 in a timely manner.

Gabriel L. 
Rating:
5.0

Customer did not leave a comment.

Stanley P. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
4.0

Customer did not leave a comment.

Garry S. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Stanley P. 
Rating:
3.0

Didn't get credit for leaving gas in the truck. I pick up with a little over 1/4 tank and drop off with a 3/4 of a tank of gas. That's should be credited back as well. Thanks but no thanks.

Patricia V. 
Rating:
5.0

The front desk was very nice and prompt. She pointed out things and made it a smooth transition. I would definitely come back and would encourage all movers to go there. Thank you Cove Point Storage. Satisfied customer Ruben M.

Reuben M. 
Rating:
5.0

Very nice

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

Allen P. 
Rating:
5.0

Great customer service, was a pleasure to deal with.

Thomas P. 
Rating:
3.0

24/7 pick up was not setup as requested.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

Peggy R. 
Rating:
5.0

Customer did not leave a comment.

Dontae M. 
Rating:
5.0

Special thanks to Tabetha for a wonderful, friendly and professional service.

Francisco G. 
Rating:
5.0

Excellent, friendly, professional experience with U-haul staff. Equipment was and cost were above average. I highly recommend U-Haul.

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

I had trouble checking in with the app. I was promptly greeted and assisted by the woman in the office who wad extremely friendly and helpful, but it's a pandemic and it would have been nice to have the contactless option actually work.

Anica L. 
Rating:
5.0

Tabatha was extremely helpful and courteous.

James F. 
Rating:
5.0

Was a nice smooth process with Tabatha at Cove Pt. Storage.

Dawn B. 
Rating:
3.0

No improvement needed. Staff was very polite and helpful.

Aaron M. 
Rating:
5.0

Customer did not leave a comment.

Victoria A. 
Rating:
1.0

I was overcharged on my bill. insurance was added to my bill after I elected not to add it to the contract done online. Very poor customer service. I was told by customer service representative name Kendra there was nothing that she could do or would do. She made no attempt to try to rectify the problem.

Sirron M. 
Rating:
5.0

Customer did not leave a comment.

Barry M. 
Rating:
5.0

Customer did not leave a comment.

DANIELA B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Cesar S. 
Rating:
5.0

Person that helped us rent truck very efficient knowledgeable about what truck we needed truck was given to us very clean

Judith B. 
Rating:
5.0

Very friend and very pleasant to work with.*****

Paul D. 
Rating:
5.0

Driver side tire was dangerously low on air and the headlights were aligned down and to the right.

Charles B. 
Rating:
5.0

Nothing...Everything was great

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Tina S. 
Rating:
5.0

Customer did not leave a comment.

Sherrell B. 
Rating:
5.0

No ramp came with the truck. (I forgot!)

Erin M. 
Rating:
5.0

The person who wrote my contract could not have been more pleasant or helpful. Since they do not offer retired military or senior citizen discounts, she offered free use of a hand truck. I already had one so she provided furniture pads free of charge as an option. The truck (10 foot box truck) cab was clean but the windows on the inside were dirty. Clean windows are important to me. Also, upon start up, a caution light on the dash lit up indicating a tire was low on air. This facility had no ability to put air in the tire so I had to spend some time at the automotive shop next door getting all the tire pressures checked. I was credited the $5.00 tip I gave to the young man who pumped up the tires. So, overall a great place to rent a truck but I feel things like clean windows and tire pressure should be addressed before a truck offered for rent. Would I go back this location to rent a truck? Absolutely.

Jon P. 
Rating:
5.0

Customer did not leave a comment.

Andrea T. 
Rating:
5.0

Special thanks to Tabatha (Cove Pt Storage) for calling me as soon as the unit was available!,perfect timing! ~T.Quinn

Terrence Q. 
Rating:
5.0

Customer did not leave a comment.

Margaret V. 
Rating:
5.0

Friendly and clean. Who needs anything more?

John M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Only hiccup was trying to pick up a truck the day after a holiday weekend. U-haul wanted to send me 40 miles out of my way (for an "in-town" use truck) to another location because the truck I reserved had yet to be logged back into the system at the location I requested. Finally getting through to the pick up location and it got straightened out still costing me over an hour of my time to get straight. Might mean that there needs to be a better after hours drop off system? Once straightened out, everything was fine. Location where I picked up and dropped off, the manager very pleasant and efficient!

James M. 
Rating:
5.0

Manager was very helpful over the phone

Michelle E. 
Rating:
5.0

Customer did not leave a comment.

Darius B. 
Rating:
5.0

Tabatha was terrific and always on top of my scheduling for my upcoming move. She was very professional and always accommodating to our changing needs. She also assisted with others who needed a truck along with our move. We also are renting a storage facility here in Cove Point. I have also passed her name along to others in my development for truck and storage needs. Shes AWESOME!

James C. 
Rating:
5.0

There was only 1/4 tank of gas.

Andrew C. 
Rating:
5.0

There are uhaul dealerships closer to me but the customer service by Tabitha at Cove Point is the BEST. She is always pleasant, courteous, efficient, and helpful.

Ellen D. 
Rating:
5.0

The owner and office staff were friendly, helpful, extremely accommodating and informative. I would definitely use this business again.

Adrian B. 
Rating:
5.0

Customer did not leave a comment.

Jim M. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
1.0

There was know way to drop off when we wanted and feel we were over charged.

Swanzettz M. 
Rating:
1.0

Absolutely no reason to charge a daily rate on top of mileage charge an then use am opinionated judgement onto whether the truck was clean or not, another 25 dollars was a total rip off used the truck for 2 hours turned it back in an now I'm over 88 dollars short of absolute b.s.

Chad C. 
Rating:
5.0

Pick up went smooth, made it very easy. Thank you Tabitha for giving me a heads up that it takes a few minutes to do the pick up after hours.

Marsha C. 
Rating:
5.0

Customer did not leave a comment.

George T. 
Rating:
5.0

The truck didn't have cruise control

George W. 
Rating:
5.0

Customer did not leave a comment.

rafat M. 
No reviews have been submitted for this location.

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