Person was late getting to the office and took 15 minutes to warm up computer. Couldn't locate my reservation and equipment. My reservation was to pickup at 10 and I was there almost an hour. This of course had me behind in getting things moved.JEFFREY S.
Customer Reviews for Covington Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Victor A.
Customer did not leave a comment.THEODORE B.
Customer did not leave a comment.Connie G.
Awesome customer service! Easy to communicate with management at this site! Friendly staff who make your visit enjoyable! Highly recommend this U-Haul location and will use again if needed! Thanks!DONALD B.
Great help!!!Starneshia J.
Customer did not leave a comment.Hope C.
Customer did not leave a comment.William W.
Jackie was exceptionally nice and I appreciated that she opened her store on time the day of pickup.Thomas M.
Thanks for giving the information to report my experience.Shantel J.
Customer did not leave a comment.CLEDICE N.
Nothing really to improve. Had pre-ordered, just there to finalize and pick up. Very courteous and efficientRUSSELL M.
All goodJACK H.
Customer did not leave a comment.Bradley L.
Was quoted price for this location and get there and they charged way more.GREGORY D.
Let them no the same thing was told to us. Having back before 24 hour. And keep the unite clean.ESTER B.
Customer did not leave a comment.MICHAEL P.
The inside could have been cleaned out a little better.ROBERT B.
Customer did not leave a comment.JAMES D.
Took us over an hour to get the payment for our truck taken care of. The lady that was supposed to be there wasn't. The only one there was her child that didn't know anything about the rentals. Once he called her it took her almost a hour to get to the office to complete our rentalJAMES S.
Ms. Jackie was very professional and nice. She went over and above to make our move successful. You have a great employee.ANGELA J. | Overall Experience
The equipment was clean but not water tight. The rain got through and wet our boxes.VIRGINIA O.
Customer did not leave a comment.NORMAN M.
Customer did not leave a comment.SARAH S.
Customer did not leave a comment.William M.
The customer service is excellent she was very nice and patient and explained everything very wellWhitney S.
Everyone needs to take training so they will be more knowledgeable.ALENA T.
Customer did not leave a comment.BEVERLY H.
Excellent Customer Service!!!Jacaranda R.
Owners son was there and i pulled up and parked trailer, he was on his phone in office, i got out and brought paperwork in. He was on his phone, and i sat back in my truck waiting on him to come out and remove trailer. After 10 minutes he told me his mom wanted to talk to me over the phone, she ask me several questions about the trailer and covid 19 snd i answered, she sent me a receipt by email and i again waiter in my truck for the trailer to be removed another 15 minutes her son was on his phone again, i called the store a 2nd time and ask him could he llease removed the trailer because i was tired of waiting, he said his mom normally does that, but he guessed he could do it, after he retrieved the jack, 8 minutes later he finally removed the trailer and i was finally free to leave.Ronald T.
Great customer serviceGUY H.
Jackie (the sales person at the U Haul office was knowledgeable and courteous. She met our requirements exactly and explained all the details well.KEITH K.
Agent (Jacki) was extremely helpful throughout the entire process. I will definitely utilize her location again for any further moving needs!James D.
Customer did not leave a comment.Latrisha W.
All good!WAYNE R.
Customer did not leave a comment.Anthony S.
Provide Bracing to Secure items.CARLTON B.
Customer did not leave a comment.EARLINE T.
Customer did not leave a comment.Barbara B.
Friendly and knowledgeable agent ??ramona D.
Very helpful and courteous with the return process. Found an item left in cab and called to remind us and hold it for us. A+Tonya B.
Jackie is an asset to for uhaul rentals. She is knowledgeable friendly and does an excellent job.Doug S.
Customer did not leave a comment.Gary W.
Customer did not leave a comment.Aaronsteven W.
Customer did not leave a comment.Cynthia J.
Customer did not leave a comment.Karen A.
Customer did not leave a comment.Coleman L.
Customer did not leave a comment.lawrence B.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.Laura S.
Customer did not leave a comment.Alisha D.
I did not see or talk to a person accept by phone, I think, cause all interaction was at Tupelo MS. Think I just told him this truck is going there after getting back to Covington TN.Judy S.
More equipment, very pleased! Employee very nice and pleasant.WAYNE R.
Customer did not leave a comment.don J.
Customer did not leave a comment.WENDY G.
Jacki was excellent, knowledgeable and extremely helpful. Your app was almost useless upon check in. Horrible experience with the app not working correctly. Had to reenter data twice that I had already entered before hand in the app to save time. It took over 40 minutes to use the app to get the truck.Ivy C.
My experience was great.Traci W.
Customer did not leave a comment.KENITHA M.
Friendly, thorough, and very efficient! We will drive the extra miles to rent from her again!CINDY D.
Customer did not leave a comment.Aluntae M.
Customer did not leave a comment.Delicia M.
Customer service was outstanding. Very polite and informative about the truck that we rented. Only suggestion or issue, I wish the rental rate was a little more customer friendly.Jon Paul S.
Customer did not leave a comment.Jeff D.
Keep up the great workRobert T.
Very friendly and quick reliable service. Truck preformed great and handled the move great! Thank youRANDY L.
Customer did not leave a comment.Michael T.
There is now a $300 hold on my debit card for a truck rental that was 2 days ago! The final price was $91 but I still dont have access to $300 because of this rentalkristie P.
We just dropped off, finished Drop off transaction on our cell phonejulie B.
Customer did not leave a comment.James R.
See comments above. We dropped off our rental at this location after hours on Sunday night. Did not see anyone at that time. Spoke with their office this AM and the lady was very friendly and helpful.William D.
Customer did not leave a comment.SCOTT R.
Customer did not leave a comment.JOHN E.
Customer service rep was very informative and friendlyfrankie C.
Ms. Jackie was extremely professional and had me in and out in a very timely manner.BRITTANY J.
Customer did not leave a comment.Caleb A.
Good serviceCALVIN W.
Customer did not leave a comment.NICK S.
The people in covington ,Tn were great.Very nice and very helpful.They really knew their business and made you feel like they cared.CHRIS H.
Every need was met with great customer service. One of the best uhaul experience ever.Gregory O.
Fix the system so we don't have to do all information over our phone internet! Worker was very helpful through all steps and was very polite! Keep up the good work and i will send people her way! Great atmosphere and very welcoming! Thank you Uhaul for your great service!Marrissa C.
Customer did not leave a comment.Bobbie R.
Customer did not leave a comment.April A.
Customer did not leave a comment.Ben H.
Customer did not leave a comment.Pamela T.
The store manager was so nice.VICTOR J.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.William F.
Customer did not leave a comment.RICHARD S.
Customer did not leave a comment.Selisa B.
Customer did not leave a comment.raymond T.
Customer did not leave a comment.Troy B.
Jackie was very nice and kind.Aaron W.
Customer did not leave a comment.Anthony H.
Customer did not leave a comment.Linda W.
Ms Jackie is an angel. She really went above and beyond her duty for us. She is just GREAT. Thanks.terry R.
Customer did not leave a comment.Clayton R.
Customer did not leave a comment.Jeremy H.
Customer did not leave a comment.Sidi N.
Everything went fine when I went to get the paperwork for the unit. I got lucky because there weren`t any unit available but just so happen someone had moved out that same day.WHITNEY S. | First Impressions