Customer Reviews for Cowetts Auto Inc
(U-Haul Neighborhood Dealer)

172 reviews

253 Fort Fairfield Rd   Presque Isle, ME 04769

(207) 760-4239

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(207) 760-4239

253 Fort Fairfield Rd
Presque Isle, ME 04769

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

Customer did not leave a comment.

cindy J. 
Rating:
5.0

Customer did not leave a comment.

Francis A. 
Rating:
5.0

Great people with pleasant attitude and very helpful , thank you so much much cowetts for making my experience great .

sherrie B. 
Rating:
5.0

Fast friendly service. All amenities at location. Pleasure doing business.

TIM G. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Stacey S. 
Rating:
1.0

Learn to do better up keep on your trucks. Plus tell people if you are going to charge for extra days., after you specifically set a price

Matt D. 
Rating:
5.0

Customer did not leave a comment.

James Z. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

BOBBY A. 
Rating:
3.0

Customer did not leave a comment.

Francis A. 
Rating:
5.0

Customer service was excellent.

Neil R. 
Rating:
5.0

Customer did not leave a comment.

Bethany D. 
Rating:
5.0

Customer did not leave a comment.

leo M. 
Rating:
5.0

Customer did not leave a comment.

NOLAN M. 
Rating:
5.0

The young man that unhooked my trailer was very efficient and patient.

DAVID H. 
Rating:
5.0

The guy at the location was amazing friendly n 100% informative. He also answered every question we had!

Shayne E. 
Rating:
5.0

Customer did not leave a comment.

paula B. 
Rating:
5.0

Angela was very helpful

david H. 
Rating:
4.0

Customer did not leave a comment.

Sharon B. 
Rating:
5.0

The service was awsome. Everyone was nice and friendly. I would recommend this location to anyone who needs these services!

Frances G. 
Rating:
5.0

Customer did not leave a comment.

Denise S. 
Rating:
5.0

Customer did not leave a comment.

Ricky B. 
Rating:
4.0

this past time I had to rent a Uhaul was not as great as our first two times. However, it was not Mr. Cowette's fault. The customer who had the 6x12 trailer had not returned it timely, so I had to rent the 5x8 which was not big enough and required two (2) four (4) hour trips (one way).

Diane L. 
Rating:
4.0

Both rear tires were low on air. We had to keep filling them through out the trip and one completely blew on the highway and UHaul had to come and replace the tire

REED N. 
Rating:
5.0

Friendliest people we have worked with in quite some time. Very accommodating

Diane L. 
Rating:
4.0

The website used to register which size truck you need had false information i reserved a 10 foot truck and had to pay extra for a 20 foot. I had no need for that extra space and didnt need to have that extra charge you should get the size you ask for or pay for the size even if you get a larger one its wrong to scam people like that. And this is no fault of the business offering the service and more of a stock and corporate issue please fix your website

Zebadiah J. 
Rating:
3.0

Customer did not leave a comment.

Debra H. 
Rating:
2.0

After driving an hour away, the location was closed when I went to pick up UHaul at the scheduled time. After pleading with help in the garage for 25 minutes, and having them repeatedly tell me no, they finally called the owner who was responsive. It eventually got worked out, but the experience sucked and was terrible. Update your system with the actual hours you'll be present.

Nicholas B. 
Rating:
3.0

Customer did not leave a comment.

KRISTOPHER B. 
Rating:
4.0

Customer did not leave a comment.

Darrell C. 
Rating:
4.0

Customer did not leave a comment.

DUSTIN A. 
Rating:
5.0

Customer did not leave a comment.

Philip M. 
Rating:
5.0

The Folks at Cowett's Auto were Fantastic! I'd recommend them to anyone. If I never need to rent another? I'll totally go through them! Thank You So Much!!

Jay M. 
Rating:
5.0

Customer did not leave a comment.

Roger C. 
Rating:
4.0

Don't put places which don't have desired vehicle as a choice for pickup. Not happy about having to pay to drive extra 30 miles.

Gayle D. 
Rating:
5.0

Cowett's did an awesome job

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Hunter G. 
Rating:
5.0

Customer did not leave a comment.

Charlene G. 
Rating:
5.0

Customer did not leave a comment.

Charlene G. 
Rating:
4.0

Customer did not leave a comment.

Allison A. 
Rating:
5.0

Customer did not leave a comment.

Philona Molly E. 
Rating:
5.0

Customer did not leave a comment.

jeffrey M. 
Rating:
3.0

Customer did not leave a comment.

Samuel W. 
Rating:
5.0

The process at this location was excellent I wish all your locations were equal to this location.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Marcello R. 
Rating:
3.0

Customer did not leave a comment.

Amanda L. 
Rating:
4.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

mark J. 
Rating:
5.0

Customer did not leave a comment.

Holly A. 
Rating:
3.0

1. After waiting in the office at least 45 minutes, we paid in full the rental for the trailer the day before we needed it and yet we still had to wait another 45 minutes for it to be ready on the morning we needed it. Customers in the office should have priority before preparations of paperwork for other customers! 2. A jack was not included. We had to change our travel plans. We could not disconnect the trailer until we reached Waterbury, Connecticut.

Rick B. 
Rating:
5.0

Customer did not leave a comment.

Darren B. 
Rating:
5.0

Customer did not leave a comment.

MIKE A. 
Rating:
5.0

Customer did not leave a comment.

WADE M. 
Rating:
4.0

The owner is very knowledgeable and friendly. Very easy to work with. Overall a great experience!

fedex D. 
Rating:
5.0

Rob was excellent

CINDY J. 
Rating:
5.0

Very easy pick up and return!

polly E. 
Rating:
5.0

Well a pickup truck would have been more convenient for the refrigerator I was moving. Other then that the location I picked the box truck up at was very Professional and helpful.

Stacy C. 
Rating:
5.0

Just keep doing what this location is doing. Very efficient and very friendly.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA R. 
Rating:
5.0

Customer did not leave a comment.

RHONDA S. 
Rating:
3.0

Customer did not leave a comment.

chanda B. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

Dustin A. 
Rating:
4.0

Very friendly and they made the process simple.

Xavier R. 
Rating:
4.0

Nothing. Robbie Cowett was more than accommodating getting this rental.

Jennifer F. 
Rating:
5.0

Customer did not leave a comment.

Logan A. 
Rating:
5.0

Customer did not leave a comment.

kent C. 
Rating:
4.0

Customer did not leave a comment.

Andrew O. 
Rating:
4.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Very helpful

ROSE M. 
Rating:
5.0

Customer did not leave a comment.

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

PARKER B. 
Rating:
2.0

The trucks front end had a major wobble at 45 mph. There was no windshield washer fluid in the truck.

sheri K. 
Rating:
5.0

Customer did not leave a comment.

matt C. 
Rating:
5.0

Customer did not leave a comment.

MIKE A. 
Rating:
5.0

Customer did not leave a comment.

ALBERTA B. 
Rating:
5.0

None. The staff was very kind and everything was ready. Thank you!

Rick B. 
Rating:
3.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

I had no problem with the locations where I picked up the equipment or dropped it off. It was the representative named Wade that dealt with my reservation and preparing it that was absolutely horrible. He was rude, arrogant and should no be in customer service whatsoever.

Alex S. 
Rating:
5.0

Customer did not leave a comment.

WALKER C. 
Rating:
3.0

I was upset that I was made to purchase the insurance...my vehicle insurance would have covered any damage that may have occurred to the U Haul. I don't think people should be made to do that...I really couldn't afford it but he told me that I really needed to do it because my vehicle insurance wouldn't cover the truck....that was NOT true...I don't think that was fair

DEBBIE C. 
Rating:
4.0

Customer did not leave a comment.

Benjamin G. 
Rating:
3.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

rhonda H. 
Rating:
5.0

Customer did not leave a comment.

TERRY H. 
Rating:
5.0

Customer did not leave a comment.

DIANNE G. 
Rating:
5.0

Customer did not leave a comment.

Benjamin G. 
Rating:
5.0

Rob was extremely helpful with the whole process. I would recommend him 100%.

MAURICE B. 
Rating:
5.0

Customer did not leave a comment.

Antonia W. 
Rating:
3.0

Customer did not leave a comment.

Donne C. 
Rating:
2.0

I had no idea what the charges were going to be, and it ended costing me 3 times what I expected. Very disappointed with the lack of information.

mark S. 
Rating:
5.0

Customer did not leave a comment.

Teresa C. 
Rating:
4.0

Office cluttered and messy.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Alexander T. 
Rating:
5.0

friendly and very helpful

kyle G. 
No reviews have been submitted for this location.

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