Customer did not leave a comment.
kent C.
Customer Reviews for Cowetts Auto Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful
ROSE M.The trucks front end had a major wobble at 45 mph. There was no windshield washer fluid in the truck.
sheri K.None. The staff was very kind and everything was ready. Thank you!
Rick B.I had no problem with the locations where I picked up the equipment or dropped it off. It was the representative named Wade that dealt with my reservation and preparing it that was absolutely horrible. He was rude, arrogant and should no be in customer service whatsoever.
Alex S.I was upset that I was made to purchase the insurance...my vehicle insurance would have covered any damage that may have occurred to the U Haul. I don't think people should be made to do that...I really couldn't afford it but he told me that I really needed to do it because my vehicle insurance wouldn't cover the truck....that was NOT true...I don't think that was fair
DEBBIE C.Rob was extremely helpful with the whole process. I would recommend him 100%.
MAURICE B.I had no idea what the charges were going to be, and it ended costing me 3 times what I expected. Very disappointed with the lack of information.
mark S.Office cluttered and messy.
Daniel K.friendly and very helpful
kyle G.We reserved a utility trailer and ended up with a car hauler. I will be making a legal complaint to your company. I had a verbal contract to pick up a trailer in Presque Isle,Me for $29/day and I have the text message that says the drop off was in South Portland, Me but when my husband returned the trailer he was told the the drop off was where we got it, 5 hours north. He had to pay $145 when we picked up the trailer. Cowett's in Presque Isle, Me is a thief and a liar. You are in breach of contract and you need to refund ALL of our money!
margot P.This is by far the BEST customer service of any UHAUL rental location in the area and in the nation (over 10+ moves for me). This is my second time using this location and have been impressed!
michael M.Missing key delayed our moving furniture item. Frustrating. Finally given another truck.
Mike B.Arrived one day early. Store closed, but sign said they were open. Called number from note on the door. Left message saying I was there. Dropped off trailer like I have many times before at other stores when closed. Never had one like this location charge me for being late when I was actually early dropping off. Recommend not using this location as a drop off because they may "cheat" you out of a day's rental.
MICHAEL M.Always very nice.
Conrad C.It was great ?? thank you
Ashley D.Just dropped vehicle off, no one around. But parking area was wet and muddy.
Timothy C.My son had to pack up and leave NMCC quickly due to the coronavirus. My husband and I reserved him a uhaul trailer to pack up his belongings for the 4 hr drive home at the 398 Houlton Rd Presque Isle ME location. My son got a confirmation the day before pick up (03-19-2020) that he was to pick it up at the 253 Fort Fairfield Rd Presque Isle ME location the following day. He called to confirm, explaining that it had been reserved at the 398 Houlton Rd location. They assured him he needed to go to the 253 Fort Fairfield location. Through the freezing rain and wind, he did this and was told his trailer was not there. After contacting the 398 Houlton Rd location, they confirmed that they had it there. So, through the bad weather, he proceeded there to pick it up. After driving back to NMCC, packing up and driving 4 hrs home, he unloaded and returned it to the 7 E River Rd Skowhegan ME location to drop it off. Now, a day later, we get a notice that we've been charged an additional $5 to clean the trailer. Absolutely ridiculous! At a time when companies are coming together to help those that need it during this pandemic, you made things so much more difficult than need be, and charged are even more. Word of mouth is worth a lot in Maine and you will never get a recommendation from me. I am letting friends and family know you are not a company that can be counted on to help out.
Kathryn H.excellent customer service
Tom P.Owner was very cordial and responsive to helping me
Raymond S.The truck was left running to warm up for over a half hour, wasting gas in which we ended up having to pay extra.
Yvette S.Super convenient!!
Karl C.Easy to get to. Owner was great and made things super easy!!!
Gilbert M.Friendly service
Keith B.Very friendly and accommodating ... no complaints
Dottie H.Nothing. Everything was great!! Nice people and nice trailer that hauled superbly!!
Cole G.The dealer does not open his shop on Sunday, so he insisted me to Rent on Saturday, 22 June 2019. However, he mentioned to me that my charge would start on Sunday, 23 June 2019. This wasn't the case, and I was charged because of the dealer. I did not need of Auto Transport on Saturday, but I was charged for it.
Lakesh S.Sales rep had trouble with the website inputting information, trying to correct the proper location.
brian G.Excellent service and equipment!
toby P.Rob was extremely easy and very pleasant to work with, and was very accommodating of our change in plans (ended up needing the truck for 4 days instead of 2). I will definitely be renting from this location again when it is time to move out of my dormitory!
Winona C.Every thing was wonderful! Great hospitality, we will come back for U-Haul and much more at Cowetts Auto! Great guy! Couldn't ask for better!
Richard D.Great customer service and very friendly staff
mark K.It would be ideal to have a jack stand to hook up the trailer. Otherwise the trailer tows fantastic! ??
brian G.Tires were near bald, fuse cover in cab nearly fell off on passenger. Headlights were pathetic. Gas mileage is non existent Brakes were spongy
Jason C.No improvement needed. Excellent service.
mary S.I never received the moving blankets that I had requested and paid for as part of my request. I am hoping a refund will be possible.
Timothy C.Have better explanations of what to do when you drop off a trailer tried using website for over a half hour and got nowhere your website needs
Scott M.The amount of paperwork was ABSURD as I had already completed it on line and had to do it all again!!
Sandy R.I appreciate the effort that was made to guarantee I had the specific size trailer that I requested.
Darren B.I would never rent another U-Haul in Aroostook County Maine. As in typical Aroostook County Maine no information is ever accurately relayed by anyone. The rules are made up as they go. No issues with the Bangor location. As far as I know. Someone was not being forthcoming in their information I'm not sure which branch it was.
Clifford O.the equipment was ok but we weren't given any instructions on the truck at all. Read on the form after we left that we accepted the risk of water damage due to a torn corner cap. We hadn't even been told about it let alone accepted the risk. Also the fellow who did the paperwork took a very long time and seemed very confused. We were in the office about 40 min picking up the truck. Seemed unnecessary .
Launa D.Very friendly and helpful people. They will go out of there way to help you. I highly recommend them. Also they have a gas station on site and a convenience store full of good snacks and cold drinks. There breakfast sandwiches are awesome!
Thomas P.Excellent place! Great service and solid Ford trucks. They are the best truck rental place I've ever used, and I'm 74!
Pete P.The office assistant was very enthusiastic, helpful & the manager both made the return process easy. Great folks!
AMY D.Very smooth, quick transaction. No complaints
Laura B.Steffany was great. Very helpful.
Tim C.