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Christopher P.
Customer Reviews for Cowetts Auto Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Do NOT overbooked trucks. I went to pick up the truck and it was rented out to someone else. Was told there were no other trucks. Ended up having to rent a trailer. Drove home 15 miles away and the door would not open. Had to drive back to get another trailer. 30 miles out of the way total for nothing. Called U-Haul and got disconnected...twice! Called yesterday to try to get some resolution and nothing came of it. This is the second time this happened! Nothing but a nightmare! Would I recommend? Absolutely not!
Dan B.Be up front about cost. I rented a 10' truck that was $19.95. I had it for about 2 hours and my total cost was over $100 PLUS I had to put fuel in it. I feel it was deceptive
Neil B.Rob and his team are awesome! They are always friendly; they also get me in, out, and on the road safely. This is always my preferred pickup location!
Christopher T.Great people with pleasant attitude and very helpful , thank you so much much cowetts for making my experience great .
sherrie B.Fast friendly service. All amenities at location. Pleasure doing business.
TIM G.Learn to do better up keep on your trucks. Plus tell people if you are going to charge for extra days., after you specifically set a price
Matt D.Customer service was excellent.
Neil R.The young man that unhooked my trailer was very efficient and patient.
DAVID H.The guy at the location was amazing friendly n 100% informative. He also answered every question we had!
Shayne E.Angela was very helpful
david H.The service was awsome. Everyone was nice and friendly. I would recommend this location to anyone who needs these services!
Frances G.this past time I had to rent a Uhaul was not as great as our first two times. However, it was not Mr. Cowette's fault. The customer who had the 6x12 trailer had not returned it timely, so I had to rent the 5x8 which was not big enough and required two (2) four (4) hour trips (one way).
Diane L.Both rear tires were low on air. We had to keep filling them through out the trip and one completely blew on the highway and UHaul had to come and replace the tire
REED N.Friendliest people we have worked with in quite some time. Very accommodating
Diane L.The website used to register which size truck you need had false information i reserved a 10 foot truck and had to pay extra for a 20 foot. I had no need for that extra space and didnt need to have that extra charge you should get the size you ask for or pay for the size even if you get a larger one its wrong to scam people like that. And this is no fault of the business offering the service and more of a stock and corporate issue please fix your website
Zebadiah J.After driving an hour away, the location was closed when I went to pick up UHaul at the scheduled time. After pleading with help in the garage for 25 minutes, and having them repeatedly tell me no, they finally called the owner who was responsive. It eventually got worked out, but the experience sucked and was terrible. Update your system with the actual hours you'll be present.
Nicholas B.The Folks at Cowett's Auto were Fantastic! I'd recommend them to anyone. If I never need to rent another? I'll totally go through them! Thank You So Much!!
Jay M.Don't put places which don't have desired vehicle as a choice for pickup. Not happy about having to pay to drive extra 30 miles.
Gayle D.Cowett's did an awesome job
Paul D.The process at this location was excellent I wish all your locations were equal to this location.
Paul B.1. After waiting in the office at least 45 minutes, we paid in full the rental for the trailer the day before we needed it and yet we still had to wait another 45 minutes for it to be ready on the morning we needed it. Customers in the office should have priority before preparations of paperwork for other customers! 2. A jack was not included. We had to change our travel plans. We could not disconnect the trailer until we reached Waterbury, Connecticut.
Rick B.The owner is very knowledgeable and friendly. Very easy to work with. Overall a great experience!
fedex D.Rob was excellent
CINDY J.Very easy pick up and return!
polly E.Well a pickup truck would have been more convenient for the refrigerator I was moving. Other then that the location I picked the box truck up at was very Professional and helpful.
Stacy C.Just keep doing what this location is doing. Very efficient and very friendly.
PAUL B.Very friendly and they made the process simple.
Xavier R.Nothing. Robbie Cowett was more than accommodating getting this rental.
Jennifer F.Very helpful
ROSE M.The trucks front end had a major wobble at 45 mph. There was no windshield washer fluid in the truck.
sheri K.None. The staff was very kind and everything was ready. Thank you!
Rick B.I had no problem with the locations where I picked up the equipment or dropped it off. It was the representative named Wade that dealt with my reservation and preparing it that was absolutely horrible. He was rude, arrogant and should no be in customer service whatsoever.
Alex S.I was upset that I was made to purchase the insurance...my vehicle insurance would have covered any damage that may have occurred to the U Haul. I don't think people should be made to do that...I really couldn't afford it but he told me that I really needed to do it because my vehicle insurance wouldn't cover the truck....that was NOT true...I don't think that was fair
DEBBIE C.Rob was extremely helpful with the whole process. I would recommend him 100%.
MAURICE B.