Customer did not leave a comment.
STEVEN H
Customer Reviews for Cowetts Auto Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Store the trailer where there is no mud. The trailer performed as it should but was quite old looking
John TGreat customer service, highly recommend
Daryl LOwner was excellent great sense of humor very helpful.
Stephen MVery easy dropoff with no issues!
Richard BThe only negative was that I originally ordered a 15' truck and had to settle for a 10'. Placed my reservation well in advance. Informed ~2 days prior of the change. My only choices were to drive an extra 2 hours to a different pick up location or settle for the 10'. I had even talked to the owner of the pick up location and he assured me I would have a 15'. My plan is to do multiple trips this way and using a 10' decreases what I am able to move with each trip drastically. My hope is this won't happen with future trips.
Carl HCowett’s is always helpful & friendly. Love doing business with them
Dawn RRob was very nice and professional.
Paul SKeep on keeping on! Great service! My 2 year old daughter needed to pee and they were more than accomodating. Thank you.
Jared SHave better availability nicer staff
Latoya JExcellent overall a couple of hiccups to take care of Battery to rental truck needed a boost truck had to be cleaned out almost forgot the rented equipment after a little while waiting it was good to go and didn't have any problems staff was busy but still attentive went through showing me how things worked then I was on my way
Sheana DI ordered a 4' x 8' trailer and had confirmation I would receive one yet I received a phone call the day before rental that I would get a 6' x 12', a 4' x 8' wasn't available. I had a few totes and 2 coolers to move, I wanted the smaller trailer.The larger heavier trailer caused my truck to use much more fuel driving 1280 miles to NC.
Dean NCowettsAuto did an excellent job ensuring we were ready for our move. Very helpful.
Michael DThese guys are awesometheu totally understood the mess up uhaul made and worked with be by coming in on day off
NIHOLAS SKeep up the good work and continue to give good customer service. Thank you and I’ll be back again in the near future
Tammy MVery very nice people 👍 . With great service!
KEVIN GSteve was fantastic to work with. Very professional and found the perfect truck for my specialized move. Thank you!
George Reasy drop off
Kelly GEverything about my experience with the rental was excellent. The paperwork went smooth. They explained the trailer in perfect detail and were ready to complete the whole transaction once I returned. I would definitely use this location again.
Sam SThe U-haul representative did not take the time to come out to the truck I rented and go over any damage on the vehicle, and also did not verify the amount of gasoline in the truck.
Scott SThis Uhaul location sets the gold standard for customer service, helpfulness, and top-notch care of customer. Thank you for making me experience a positive one.
Brenda JOur mobile check in to pick up the truck didn't work properly, so we weren't able to get the keys and someone actually came in early to make sure we didn't have any issues, and was able to check us in manually. It was excellent customer service
Amanda M.
Ricky AThe uhaul broke down on me when the brake caliper froze up. Had to play tag team with customer service to get any help. They never once asked if we had alternate transportation and a way home after the truck was undriveable. Very poor customer service
ESSIE BMy reservation was for the 19.95 and no insurance but when I picked up the truck I was charged 15 for insurance and was charged 29.95 for the truck. Not to happy about that.
Carla DNothing
Patrick HOverall very well satisfied, I would rent again.
Bob CUhaul was empty on gas and I was charged way more than I was told I would be very disappointed
Charity DUhaul continued to cancel and change the reservation along with trying to make me travel an hour away from the pickup location to pickup the truck. Then travel another hour to pick up the trailer. When asked if they could be in the same place, the lady blew me off and said nope nothing I can do. The people at Cowetts went and got the uhaul for us and was extremely helpful.
Michael CI was charged for insurance I did not ask for. Beginning gas was less than what the paper stated, it was at 5/8 not 3/8. I returned it with 5/8 and they charged me $21 for gas.
Caroline BThe drivers door on the truck does not seal when shut. The truck felt like it was shaking all over the road when going 45 mph or more. Equipment maintenance is a big problem with U-haul. It really has nothing to do with the actual facility where rented from.
Brigham LThe drop off was great. Quick service, very friendly, easy location to access.
Brendan MVery easy pick up and drop off transaction very polite and professional thank you
JEFFREY LDrop off was faat and easy. Do'nt change a thing.
Philip LThey where curiosity but they talked me into bringing the truck back to presque isle. Then they charged me for the Xtra day and over 600 miles then I paid a extra 300.00 for the gas to come back. It was all taking care of by corporate headquarters
Annunziata GI looked up the drop off location on Google maps and noticed it was at a gas station. I was going to bring the fuel up to the 1/4 mark, but the store was closed and appeared to be out of business. Not happy about the fuel charges.
David WWhen I picked up the truck the box had not been cleaned/swept out from prior use. When I started the truck I immediately noticed the "Check engine" light was on. When I reported it to the agent renting me the truck he told me that it only meant that the truck was due for servicing (He did not check with a code reader). Once I was on the road and flipped down the center console to access the cup holders I discovered there was spilled coffee all over the inside. The agent gave me a one page equipment contract which did not list a drop off address even though on the afternoon before my rental when I spoke to DeeDee confirming my reservation she told me she needed it dropped off at Perry's.
GLENWOOD WUHAUL charged for an entire day but told me to return the truck on the extended day we paid full price for on that afternoon when we did not need to and could have kept working on moving. Which caused us to need a second UHAUL moving van.
Carrie BNo need to improve.
PHILIP LDealer was unprofessional in their manor where they added insurance without communicating with me. Only did they address the price after I asked about the extra charge. I called uhaul and they said this charge would be removed after I checked the trailer back in. This is the second time I rented from this location, both times trailers were frozen under ice with snow covering the entire trailer. One of the workers shoveled out the trailer the best he could, however the ice build up was still substantial in the trailer bed which was less than ideal to load a motorcycle on.
Christopher SThey did the best that was possible. Everything was great!!
Brian TSuper easy drop off! Thank you
Kelly JThe price itself for the truck wasn't bad. But to pay for insurance and mileage plus the truck at $130 from 8am one day to the following afternoon is a rip off
PETER PThe facility was nice the people were kind not just to us but to each other there is absolutely no complaints. Uhaul on the other hand needs to be sure there are trucks available in Houlton as well. I drove to Presque Isle to pick up the truck which took my move day from 4 hrs to to nearly 8 to include the drive back to Presque Isle.
Jennifer PVery friendly people.
Edward BThis was the fourth time in four weeks I reserved a truck and finally got one. Had to pay a month for an empty storage unit and had to do move by myself cause people were going to help me got tired of me crying wolf. Do a better job of getting trucks to this area.
DENNIS K