Customer Reviews for Crazy Rays Self Storage
(U-Haul Neighborhood Dealer)

258 reviews

1040 Hwy 29 N   Athens, GA 30601

(706) 549-7934

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(706) 549-7934

1040 Hwy 29 N
Athens, GA 30601

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SHEILA S. 
Rating:
3.0

Customer did not leave a comment.

ROB F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA W. 
Rating:
5.0

Customer did not leave a comment.

TRUDY W. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

The process was super easy

CLYDE P. 
Rating:
5.0

Customer did not leave a comment.

CLARK S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

Leanna E. 
Rating:
5.0

This location was fine but I will never use Uhaul again! Rating Uhaul over was 1 star experience and that is only because of this location making up for the overall ridiculousness that I experienced. Crazy Ray's was amazing more helpful in the 5 mins I was there than the past 2 days on the phone with reps!

KENNESHA G. 
Rating:
3.0

The truck was filthy. It stunk of cigarette smoke. There were cigarette ashes in the cup holder. The back cargo area was sandy.

LEVI C. 
Rating:
5.0

Customer did not leave a comment.

wyman D. 
Rating:
5.0

Customer did not leave a comment.

Roland M. 
Rating:
5.0

Customer did not leave a comment.

LAUREN A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

SHARON R. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Jake was very helpful with the information and u haul I needed. He was pleasant and very courteous. Thank you.

SHARON G. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
3.0

Get a stronger WiFi so online checkout can be used to return the truck! Tried for 15 minutes and couldn't complete it, so I decided the $20 penalty I would have to pay would be better than standing out there waiting on a signal to return. Overall just a horrible experience.

Linda Cathy M. 
Rating:
3.0

Customer did not leave a comment.

Jessica F. 
Rating:
5.0

Customer did not leave a comment.

GERALD G. 
Rating:
5.0

Customer did not leave a comment.

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline P. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

Staff was super nice; truck was filthy inside with dried dirt, dirty handrails & sticky stuff all over steering wheel ~ I took pics and sent to U-haul b/c I didn't care but didn't want to be charged for it.

Kim S. 
Rating:
5.0

Customer did not leave a comment.

Jenny W. 
Rating:
5.0

Friendly and always there for whatever I may need for short or long moves.

Carol D. 
Rating:
5.0

Customer did not leave a comment.

william T. 
Rating:
5.0

Great experience! Location is perfect for me!

Rhonda A. 
Rating:
4.0

Customer did not leave a comment.

Tony I. 
Rating:
3.0

Customer did not leave a comment.

GILLES M. 
Rating:
5.0

Don't know as everything was just perfect and thank you ????

GILLES M. 
Rating:
5.0

Customer did not leave a comment.

Jack B. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
5.0

Very friendly, professionals.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Connie K. 
Rating:
5.0

The people were very professional and friendly.

Patrick H. 
Rating:
5.0

all was good!

william T. 
Rating:
5.0

Customer did not leave a comment.

Butch H. 
Rating:
5.0

Customer did not leave a comment.

debbie E. 
Rating:
3.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Excellent service

John M. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Diane H. 
Rating:
5.0

Customer did not leave a comment.

Zach T. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
3.0

We got a 26 ft uhaul to move cross country. They gave us an extremely old truck. The brakes were shot and no AC!!! No power steering, suspension non existent, the fluid light made it's appearance more than once which cost us valuable traveling time. My husband had to ride 2100 miles in the middle of summer with the windows down.. We are not happy at all with this uhaul experience. I hope they take note of what misery we indured..

Jacob Z. 
Rating:
4.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Tim P. 
Rating:
5.0

Customer did not leave a comment.

Samantha G. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Ken P. 
Rating:
5.0

Customer did not leave a comment.

Kyle P. 
Rating:
5.0

Customer did not leave a comment.

Selene H. 
Rating:
5.0

Above average service .

charles D. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Full gas tank would be best. Also, extended Saturday hours.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Pam Y. 
Rating:
5.0

Customer did not leave a comment.

robert G. 
Rating:
5.0

I called to find a same-day truck and picked it up 1 hour later. Great service!

Catherine C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Anais R. 
Rating:
5.0

very friendly and efficient, had heard many "horror stories" about uhaul rentals. These folks made it all simple and quick. Thanks Teresa!

Tammy P. 
Rating:
5.0

Customer did not leave a comment.

Nicole B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Roy was fantastic. It's rare to find the quality of customer service we experienced at his shop. Great guy and genuinely cares about his customers.

MATTHEW B. 
Rating:
5.0

Clean, spacious, large parking lot.

Stephen B. 
Rating:
4.0

Customer did not leave a comment.

Chris T. 
Rating:
5.0

Customer did not leave a comment.

Candy A. 
Rating:
5.0

Make sure to chat with Teresa.. She is a wonderful, delightful, and dedicated employee. You can tell she loves her job, cause it shows!

Mark J. 
Rating:
5.0

Theresa was exceptional...

james W. 
Rating:
5.0

Very pleased with the service .

charles D. 
Rating:
5.0

Customer did not leave a comment.

Marissa C. 
Rating:
4.0

Customer did not leave a comment.

Leah S. 
Rating:
5.0

Customer did not leave a comment.

ken M. 
Rating:
4.0

Customer did not leave a comment.

Vernon S. 
Rating:
5.0

Theresa was excellent

SAMUEL K. 
Rating:
5.0

Trailer did not have tongue jack to unhook trailer, had to use a floor jack. It would better if trailers were equipped with tongue jack.

GARY A. 
Rating:
5.0

dropped off after hours, but appeared to be a nice place

Howard M. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

I don't know what was going on with the communication between corporate Uhaul and the individual locations, but there was a lot of confusion with the whole trip. We went to the location for pick up that corporate told us to, and the individual location told us that we didn't have a reservation or that they didn't even have the vehicles for us. We had to go to a different location. Went to that location and they said the reservation hadn't been transferred when we had just confirmed that it had been. Finally got a truck anyways. Then, when we drove at night, the headlights wouldn't work. The high beams would turn on, but not the low beams. We were on the phone on the side of the road for well over and hour with customer service trying to figure out what to do. The lady we spoke with was super nice, but we just had to drive with no lights on the interstate with the Uhaul tailing our other car. Super dangerous. (We didn't want to drive with brights and be more of a danger to others). I have no problem with the pick up location (other than they didn't have the lights fixed), or the lady we spoke with on the phone for the light problem. However corporate seriously needs to fix communication with it's pickup and drop off locations. No one actually knows where vehicles are and it is a mess.

REBECCA J. 
Rating:
5.0

Very friendly and professional

WAYNE J. 
Rating:
5.0

These people were extremely nice. Helped us quickly, & was very patient. I didn't have an address available immediately for our final destination. The lady @ the counter did everything in her power to help us find everything we needed. We have used u haul many times before & would definitely recommend them. This location @ crazy ray's, in athens, was the best experience yet

Frankie Q. 
Rating:
4.0

Customer did not leave a comment.

Robert L G. 
Rating:
3.0

Customer did not leave a comment.

Ruth C. 
Rating:
4.0

Great staff!

David J. 
Rating:
2.0

Teresa was the service rep. There was a billing error. I asked her to call Mike at the Jonesboro location. She said she didn't get service on her phone. Really? How do they ever book a reservation? I told her that it had also said I qualified for a free month storage rental within the next year. Her response was no. We don't do that and I have never heard of that. Someone was just telling you that. I called Josh in Jonesboro. He immediately fixed the problem. The storage rental is on the website She really acted like she could care less.

trevor L. 
Rating:
5.0

I have rented Uhaul trucks and trailers since 1975 as I got transferred 18 times in my career. The owners were very friendly here.

Bill E. 
Rating:
5.0

Nothing

TRACY LAMAR R. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY H. 
Rating:
5.0

No improvements needed. The front desk staff was extremely kind and helpful and made it an overall excellent experience!

Jerrica S. 
Rating:
4.0

Customer did not leave a comment.

Robert Y. 
Rating:
5.0

Customer did not leave a comment.

allan B. 
Rating:
4.0

very good customer service......

madden H. 
Rating:
5.0

Nothing

TRACY R. 
No reviews have been submitted for this location.

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