Don't allow a customer to reserve a truck online when the location says there's none to be had- Mansfield PaWILLIAM P.
Customer Reviews for CRCV Enterprises LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Improve your web site. it is NOT USER FRIENDLYDennis J.
Customer did not leave a comment.DIA C.
Customer did not leave a comment.Charles A.
Customer did not leave a comment.Douglas WAYNE M.
Great service, great locationKenneth C.
It was confusing for dropping off. We had a 26' truck and the only location to leave it was blocking the entrance. Thankfully we noticed the lot across the street but still felt weird leaving it there.KENNETH G.
Customer did not leave a comment.Jeffrey T.
Not much do to all was well. Thanks so much.CHARLOTTE M.
We had to drive an hour and a half to get a truck I made my reservation in March I did change the date from June 4 to may 28 they can see that in the computer the csr made the changes the. One 28. We almost didn't get a truck we where told we wouldn't have to pay for mileage and gas for that hour and a half that made us hAve to work overnight and then go back so we didn't sleep for 24 hours because hour and half of my own gas the hour and half home so wastes of personal car and the truck. The truck was supposed to be like 15 minutes to my home. The truck was dirty and I had to throw other peoples garbage away any clean off the sticky steering wheel and seat. This was by far a horrible experience the truck say gentle ride oh no my water that was more than half gone kept spilling from the hard bumps the entire way we bounced for hours. I've used haul many times and the two where so. Bad. I one year I will be moving again this was temporary move I will most definitely not be using uhaul. I can't even believe they charged me for all of this. And calling. What a joke.Mindy K.
Service, although interrupted due to some temporary personnel issues, was well handled and we received great attention from Matt.Derek W.
Very nice place to rent a U-Haul! Friendly helpful people!William C.
I tried to do a self check in after hours. The Uhaul site could not verify my location via gps even though I checked the â€œallowâ€ button. I knew I was in the right location but it wouldn't let me continue with my check in.VINCENT V.
Customer did not leave a comment.MICHAEL E.
I've been to my fair share of UHaul locations. The woman that owns/runs this one is the best in my experience. The lot is well maintained and she is a pleasure to deal with.Jonathan J.
My contract stated to return the truck with a full tank of gas. When I picked up the truck the gas gauge was just over half. I traveled less than 50 miles round trip and ended up putting in 18 gallons of gas to fill the tank per my contract. I didn't necessarily think it was fair to have to put in more gas than I had used.DAVID H.
Customer did not leave a comment.ALAN S.
If doing a reservation online make it easier because when I tried it on line I still had to call help. My reservation wasn't listed and still had to be on the phone for 40 before and after. But thank you for your helpDonald T.
I usually rent penski trucks your trucks could definitely use some dates they are like driving a vehicle from the stone ageEric F.
Customer did not leave a comment.Stephen W.
Trailer had ice on it. Straps were frayed and the ratchets need replaced. I used my own WD40 to make them work, but someone less prepared would have not been able to use them.Tyler G.
Customer did not leave a comment.LORETTA K.
It was closed and we simply did a virtual drop off.SARAH A.
I had to clean the truck of dirt and mud from last rental, lost 2 hours of time, did not complete my move,.Gerald P.
I dropped the truck off about 2 p.m. on Saturday even though our rental extended until Sunday around noon. I found the Return Your Truck option on the U-Haul software to be extremely difficult to find and use, and finally gave up just putting the keys and rental confirmation in the orange box. A user should be able to just enter the contract number and have it come up immediately.Jeffrey S.
Customer did not leave a comment.John B.
Customer did not leave a comment.CLIFTON B.
Customer did not leave a comment.JOSEPH C.
I had issues logging into UHaul and getting my reservation for the 24-hour access. I ended up waiting until the office opened at 9:00 a.m.. it pushed back what I wanted to do. The system indicated that I had nothing reserved. the agent indicated another vehicle were supposed to leave at 5:00 a.m. and was not gone yet. There may have been a glitch in the system. The vehicle exterior had some dings, and they were noted. I felt the height of the truck for loading, the setup of the cab, and the way the vehicle operated was very good.Steven L.
Customer did not leave a comment.DEBORAHA K.
Lisa was exceptional to work with!!!!!Frances F.
Customer did not leave a comment.Christopher E.
Everything worked well. Just keep up the good work. The girl I worked with did a terrific job getting me set up.wayne Z.
Wellsboro Uhaul was very professional and helpful unlike Mansfield PA location. No complaints with uhaul except the high charge of $1.39 a mile over the weekend.richard C.
Customer did not leave a comment.Mark J.
Service was great, They did everything to make this a good experiencewayne Z.
Customer did not leave a comment.Terry M.
Customer did not leave a comment.Philip R.
I would rather of had the size trailer I reserved instead of the bigger one I got. Other than that it was very easy to get. They were very helpful.William C.
Salesperson lisa in wellsboro is a very very polite and nice person. I would recommend her service to anyone moving into the area. She was fair and understanding to my needs on the rental.DANIEL C.
More daily driving vehicles, i.e. pickup trucks. Less money per mile , especially in rural areas. The market is there for the do it yourself to get supplies.WILLIAM C.
Truck was in great shape and ran like a champ. Local company was a pleasure to work with!KENNETH V.
A week before I needed the trailer, I reserved it at a nearby u-haul location in Mansfield PA. I wanted a 7 X 12 but all he could guarantee was a 6 X 8 that he had on the lot. I arrived at that location on the day I was to pick it up mid-morning. I was told by who I believe was the owner, that the trailer that I was assured would be there had been rented to someone else. He indicated that there was an 8 X 12 trailer in nearby Wellsboro and that he would text them to rent it to me at the rate for the 6 X 8. When I arrived at the Wellsboro office they had not received any email from him and had no knowledge of the assurances that he gave me that I would rent the larger trailer at the lesser cost. Since I originally wanted the larger trailer I agreed to rent it but felt I deserve some sort of compensation for having to drive to Wellsboro.Travis C.
Very professional customer service. Great place to make moving easier.Paula D.
Customer did not leave a comment.JENNIFER B.
Customer did not leave a comment.Michael S.
It almost went off without a HITCH ??DONALD W.
After doing everything on-line, I had to do it all over again at the store...Mark C.
Get longer trailersKEVIN C.
Customer did not leave a comment.Kathy C.
Customer did not leave a comment.KENNETH F.
Customer did not leave a comment.John R.
Lisa is the best thank you for everything!!!Robert Y.
Customer did not leave a comment.Jill C.
Customer did not leave a comment.Gordon W.
Can't do anything better! Ordered online went to pick it up friendly customer service with Lisa. She walked us over and showed us the truck inside and out and off we went! Awesome experience and well worth it!Samuel I.
People that I interacted with were personable, efficient and overall terrific. However, the truck, while clean, had issues with: 1.) windshield wipers that were DANGEROUSLY degraded/torn, 2.) engine "knock" (pre-detonation) on any hill but the smallest, (89 octane helped), 3.) Intermittent belt squeal or fan clutch squeal. Once again, people were great, but equipment needs better attention. First time we have had ANY issues, BTW.David M.
Very helpful staff! We were on a bit of a time crunch and they were super friendly and efficient. I would definitely do business with them again in the future!Danielle H.
Customer did not leave a comment.Ryan J.
get the gas tank contents correctly noted on customers original paperworkRobert R.
Customer did not leave a comment.Katie F.
Customer did not leave a comment.gary T.
Customer did not leave a comment.David M.
Advertisement states a cheap rate, however, when you make your reservation on-line you are charged a different rate. I rented a 10' truck for a local move for a day including 30 miles and the protection plan, total was around $150. Earlier this year I rented a 10' truck for a day to bring furniture from Seneca Falls, NY to Wellsboro, PA, total was around $200. So a local rental is $50 less than a 2 hour drive rental. Where in there is the advertised $19.95 truck rental?Patrick H.
Need a better check out process. Less paperwork/forms. Everything is done on the web. Should be able to pick up the keys, inspect the truck and you are off.Joel Y.
Provide tongue jacks so that Uhaul personnel aren't burdened with lifting the trailer tongues off the customers' hitch balls.Steve K.
Customer did not leave a comment.Harry Y.
Customer did not leave a comment.Annette D.
Customer did not leave a comment.Raymond A.
The 19.95 rental advertisement is very misleading!! I rented this truck and drove 45 miles (which I don't think is accurate) and my total was $93!! Wow what a very deceiving advertisement!! Will just haul my stuff on my pick up in the rain next time!!!James D.
Customer did not leave a comment.David F.
Let everyone know there is a place in Wellsboro, PA.Brenda L.
Customer did not leave a comment.Grady G.
Location was fine. Employee was fine. Inside cab smelled like garbage......required an air freshener. Windows needed scrubbed inside & out. Price per mile cost.......highway robbery!David D.
Customer did not leave a comment.Rosalind S.
Customer did not leave a comment.joe K.
Customer did not leave a comment.Anita C.
Customer did not leave a comment.Susan G.
I would strongly suggest that when quoting a truck for local running that it be mentioned to ALL whom call to let them know that there is a charge added per miles. I was informed that for local as long I was returning the truck to the same location was 19.95 a day for a 10' truck. When I get there I was asked to give an estimate on how many miles I would be driving? I guessed about 250 miles. I am then informed about the .89 cents per mile. Is it the end of the world? No, but it would have been nice to know so that I could have budgeted that into my quote for the job. I had figured around $250 for the job using the U-Haul. I ended up spending 689.22.Louis J.
Customer did not leave a comment.Jeremy B.
Customer did not leave a comment.Paul D.
Very helpful with quick service.Stephenj H.
Customer did not leave a comment.David R.
I"m not sure if I would recommend it or not. The other Uhaul dealer in Mainsfield that we rented from 2 weeks prior got us a few more miles for free. That was perfect for our long trip. The Rental in Wellsboro did not give us enough miles to cover our trip. However they are new to Uhaul and maybe did not know how to do that. They were very nice and I would rent from them again.William O.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Tasha L.
Customer did not leave a comment.Sarah G.
Customer did not leave a comment.donald B.
Customer did not leave a comment.michael S.
Customer did not leave a comment.Dale B.
This office is a fairly new one .There a few â€œglitchesâ€ to resolve before I was able to get on the road. The truck itself was above ride and we were able to load everything we needed to take home with us.Cliff C.
Knowledgeable and very friendly - a real delightful and helpful!!!!Jeffrey F.