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MIKE S
Customer Reviews for Creative Woodworking
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent Experience- John Sincerbox in Bath is the best- always helpful, professional.
CURTIS JJohn is wonderful with customer service and his facility is very welcoming. He has most all UHaul equipment on his lot at all times. We would highly recommend renting from Creative Woodworking UHaul.
Pamela MDrop off location has shop hours that were not posted on line. We did call the number on our info sheet and they showed up within minutes.
ANTHONY AThe truck wasn't clean when picked up. The owner of this location is quite rude. I needed the truck for 2 days but ended up needing more time on the second day. I had informed the owner I wouldn't have it back at 9am, but later in the afternoon around 430 because I'm also a full time nursing student. He called me 5 times on my second day (after I'd already been charged for the extra day) asking very rudely when I would be there because he'd booked the truck out- even though two days prior I told the man I would most likely be using the extra day. The only good experience here was the fact he was not in the office when I returned the truck so I could just put the keys in his drop box. I would recommend you avoid this man who obviously doesn't know how to communicate without being rude.
Autumn LTHE VAN WAS READY TO GREAT SERVICE GREAT GAS MILEAGE AND HANDLED GREAT WILL USE AGAIN
Alton VWhen I received the truck the fuel level was slightly below 3/4. When I refilled and returned the truck the fuel level was slightly above 3/4. I was trying to ensure I did the right thing but was inappropriately charged for 2 additional gallons of fuel. Not going to fight back over $7, but it’s still been noticed.
Adam DI had a great experience with this rental location.
Dan RUhaul rental at this location is a second source of income for this location and this individual seemed rather irritated that I was dropping off a trailer and wasn't very helpful with backing the trailer to where he wanted it
Jeffrey CWould not recommend renting from this place what so ever , owner doesn’t even act like he wants to be there from the start he was rude and nasty . Then when I went to go drop off the uhaul he just stared at me and my friend struggling to undo the trailer from my hitched .. im disabled so it was really difficult for me and for someone to just stare and not help and then we asked for his help and he just yelled at us .. I’m sorry but he needs to retire or go the therapy because the way he acts is unacceptable and unhinged .
Susan SJohn with Creative Woodworking was great to work with. I would highly recommend this U-Haul location to others.
Tom Mgreat experience
alex cThe van was not clean, it smelled like pee, the back was dirty we didn't make a mess we cleaned out. The guy was very rude
Tara HThe transmission in this truck was on borrowed time. There was a leak in the roof and my boxes got wet due to this. Proper maintenance on a vehicle that you rent out needs to be the highest priority.
Philip BWas charged way more then reservation. Want my half of money back. Was told 283.69 n got charged over 500.
Aaron HThe truck was a little bagged up around the edges with dents and scrapes but it ran well and performed well on the road.
Thomas RAwesome customer service! Very helpful and professional.
Scott SNothing. The service was very good and the staff informative.
STEVEN WCannot use this do to I own this dealership
JOHN KJohn from the Bath NY location was very helpful, assisting us with our particular needs.
Michael CThis was the nicest person I ever dealt with at any uhaul location .
Craig SUsed the trick, A bigger one just came in this morning, I'll give it to you at the price of the smaller truck. I took it as up to UHall standards but I was greatly disappointed when I stopped to load up and opened the door and found a roach infestation greater than I have seen or even imagined. I needed to transport items from my deceased mother's Home . I had no choice but to clean it up to my standards. After 4 cans of Raid Roach spray, 3 cans of Raid Roach bombs to fire off while on my was to load up, which cost about $70 bucks. Got to load up spot, opened the back door and found luckily 99% dead, less then 10 moving out of thousands. I vacuumed up walls, railings and behind them, from top to bottom and floors. My brother came with a power washer and we power washed the entire inside and water vac'd the floor. The shop was closed 10 minutes after I left. I luckily made it down to my destination, unpacked items and found no bugs. I did report my displeasure with the company when I called the 800 number and I apologize for my anger. Since all of this I have no call back from Uhaul. The Manager on Duty at Monticello Uhaul was extremely understanding and listened, gave apologies.
Robert MThe truck swayed a lot when driving, steering seemed loose. Also, the dolly that was so conveniently place directly in front of the door got bumped while loading, and broke the zip tie that holds it on broke, causing a $7.00 charge for absolutely nothing. I didn't even use it. Placing it directly in the path of loading, and securing it with 1 little zip tie is an obvious scam and your untrustworthy company has lost all my respect for a cheap shot like that. Good way to lose customers guys. Well planned. Looks like you outsmarted us all! Hope the $7.00 is worth ruining your name.
Cory OMake sure trailer has good tires or a spare with the unit. Front RH tire had broken belt which caused trailer vibration for entire trip and concerns about it blowing out. It was obvious that it was an old tire due to the amount of UV damage on it. The tire should have been caught on walk around inspection.
Scott WThe owners cat made us feel very welcome.
Brenda SI have been renting equipment from this vendor for a number of years, I have never encountered a problem with the rentals nor the vendor. Thank you
Howard BJohn was courteous and very helpful.
Vera DNice operator got me going on short notice
mike gThe gentleman was so helpful, friendly, professional etc that I hate to complain. It would be so much easier if the gas tank was actually full. I’ve rented a van in the past and the van smells bad. However I’ll continue to rent here because it’s convenient and he is great!
Linda RHis attitude is horrible he's not too friendly it's like he's upset because we're there like he doesn't want to deal with you
Michael MThe owner has always been very helpful and you can't beat the price ! I will always go back to this location when I need something.
ROBERT AThe owner John is always a pleasure to work with. Thank you
Jack PThe owner is a pleasure to work with, thank you thank you thankyou!
Jack PInside of box was quite dirty
Kim CFriendly, quick and easy.
Daniel MVery friendly and helpful.
Amity TThe transmission barely shifted and the engine sounded like only half the cylinders were firing. One time it was hard to start. Truck was clean but I was concerned the transmission would stop shifting before i could get it returned. Engine would “rev” to 4 or 5 before it would jerkily shift no matter how slow I accelerated
Charlotte CExcellent customer service! I would definitely rent from this location again.
John LThe owner of this facility is very friendly and knowledgable. I would use his location for a rental any time at all. This was my second rental from his location this week. That said... I will personally try to NEVER use the UHAUL APP, EVER AGAIN. Though it might be convenient, every time you move your device enough to have the screen rotate, it removes you from the page you are using and have to start the whole process over. Checking in took me over 30 minutes and after a stressful move and trying to drop off, adding that factor on top of trying to get all the pictures that you are requesting that do not fit the camera because we can't zoom in or out is an absolute nightmare. This is a stark contrast to the onsite personell.
Shawn RGreat interaction and great service
Billy Cgot to pet the cat. cat tried eating me when i stopped. overall, 10/10 experience
Genesis OI have rented a ton of uhauls over the past few years and John in Bath, NY is easily the best around!
Philip BThe business hours shown on Uhaul don't match reality. CALL the location to confirm your reservation asap if you want to actually talk with somebody to check you in.
Michael MIt's all good. Thank you.
Howard BNothing I can think of at this time, thank you. Great service.I 👍
Howard BThere is a credit card on file it took me longer than expected so I called the store today. I’m keep an extra days is that OK? They said yes the credit card on file is what you need to pay for that. What paid for the first day
Rayco TCould not be better. Big thanks to John in Bath, NY.
Robert FJohn goes above and beyond for all his customers. Would always recommend him.
Lucinda K