Customer Reviews for Crest Self Storage
(U-Haul Neighborhood Dealer)

80 reviews

1060 W Round Grove Rd   Lewisville, TX 75067

(469) 645-6311

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(469) 645-6311

1060 W Round Grove Rd
Lewisville, TX 75067

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
4.0

Customer did not leave a comment.

FRANCENE C. 
Rating:
5.0

Customer did not leave a comment.

PANDRA F. 
Rating:
5.0

Great service support provided by this office.

JUN H. 
Rating:
5.0

It was a very easy process and the lady at the desk was very helpful.

MELINDA S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT C. 
Rating:
3.0

The ramp on the truck we rented was hard to get in and out... took a lot of our time... the movers we hired through you guys did not show up on time and I had to move heavy furniture 5 weeks postpartum c section... because they did not show up for the time we scheduled... we said 10am and they said they would be there between 10 and 1... they met us at the second location at 11:55... we're done by 12:30 and we still had to pay to have them 4 hours as scheduled even though they helped for less than 1 hour.....

Milton G. 
Rating:
5.0

Customer did not leave a comment.

Tempest R. 
Rating:
5.0

Friendly staff, good location, and everything worked as it should!

DAVID D. 
Rating:
5.0

The guy that helped me out at Crest was awesome!! I really wished they had more people with great customer service like him. He explained everything to me with no gray areas. Great guy with a great personality. He showed every customer one in one care!! Awesome experience.

DANIELLE J. 
Rating:
5.0

Customer did not leave a comment.

JESSICA W. 
Rating:
5.0

Great Customer Service will definitely be using again.

Ashley H. 
Rating:
1.0

Customer did not leave a comment.

ARTHUR A L. 
Rating:
5.0

Customer did not leave a comment.

TARISA V. 
Rating:
5.0

I received great service from the lady that helped me when I picked up the van. I could not get the U-haul app to work for pickup or return due to the fact it couldn't determine my location. There should be a way to manually input your location. I dropped the keys in the box and she checked it in for me when they opened the next morning. All in all it went great for me and the van worked perfectly. If I need it again I will definitely remember this location. Thanks, Jeff

Jeffrey B. 
Rating:
2.0

You are rushed to bring uhaul back no 24h applicable use.

ARTHUR A L. 
Rating:
5.0

Amazing nice people

MICHAEL O. 
Rating:
5.0

The customer service lady needs to be retrained or coached regarding Client service. Also charges need to be disclosed, not just “sign by the X” and we move on. Overall ok experience.

PATRICIO G. 
Rating:
5.0

I don't have any reason not to recommend it but i would suggest they make the night drop box more prominent...They had it attached to their general mail box and i returned it at night. Its not visible nor is it close to where you would park the car to leave it overnight. Thankfully they didnt charge me for an extra day, but it was a pain point

CRYSTAL F. 
Rating:
5.0

Customer did not leave a comment.

AARON J. 
Rating:
5.0

Customer did not leave a comment.

JAMES JEFFREY S. 
Rating:
5.0

It was evident that the employee did not have reliable equipment or tools to provide me timely service. We had to wait for the computer to load or reload the system page to finalize checking in and checking out.

Erick M. 
Rating:
1.0

Charge me for the extra mileage

GHOLAMREZA A. 
Rating:
3.0

Procedure that requires customers to take photos and upload photos of their identification is unacceptable. Computer system is not efficient. As a customer, I should not have to work to give you my money. I will consider your competitors next time.

Martha M. 
Rating:
5.0

Cindy had great customer service. Very helpful .

CHRISTINA C. 
Rating:
4.0

Rented van for two days & had two warning lights on all the time I had the van! Change oil lite light & fix seat belt!!

Franklin H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

JOE H. 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER WILLI P. 
Rating:
1.0

I order a dolly, paid ahead and it was not in the truck. The location was not open, and I had to reserve one at a different location and drive out of my way to pick it up and return it!

Dave D. 
Rating:
5.0

Customer did not leave a comment.

JON J. 
Rating:
4.0

I didn't look but was thinking that adding a sign in the vehicle on the steps to return equipment would be helpful in knowing what to expect when time to return.

Gabrelle M. 
Rating:
4.0

The employees were friendly and informative. This was so much cheaper than having our items delivered.

SHANNA S. 
Rating:
5.0

Customer did not leave a comment.

ELVIS V. 
Rating:
4.0

Customer did not leave a comment.

COREY P. 
Rating:
5.0

Nothing to do to improve, this location is great. Friendly, vehicle ready to go, everything was explained well. Very very great

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

Katsunori T. 
Rating:
2.0

I reserved my truck two days in advance of my needed date. Don had a very difficult time helping me make my reservation and had a get help from Cindy. Between the two employees, it took them about 35 minutes to make the reservation. When I showed up to pick up my truck, Don somehow had difficulty making the system work. It took him 45 minutes to process the paperwork. Also my wife got a call from another U-Haul location saying a reservation was made there and they had 2 trucks waiting for me. How did this happen? Not a good experience.

Kenn B. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Very professional. Quickest procedure ever to pickup and return the vehicle.

Oscar M. 
Rating:
5.0

Customer did not leave a comment.

SANDRA B. 
Rating:
2.0

The online check in was terrible. I ended up having to call customer service which took 45 mins for a representative to answer.

Sean G. 
Rating:
5.0

Very helpful and kind.

EDGAR YOVANY C. 
Rating:
5.0

Nothing, the customer service from Don was spectacular, great experience!

RONALD F. 
Rating:
4.0

Customer service agent was new and needs more training. He incorrectly told me the rate for the small truck was the same as a van, $19.99 plus mileage. However when I arrived at the location I was told the price is $100 for the day with 31 miles free. I believe it was an honest mistake given his short time on the job.

Robert M. 
Rating:
5.0

3 visits, all great experiences. The lady in the office was delightful!

John F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Thank you for the great customer service at this location.

HELGA T. 
Rating:
5.0

Friendly manager and great service, loved the van!

JOHN F. 
Rating:
5.0

Last was very professional and easy going.

William F. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Nothing, excellent and fast service.

Todd A. 
Rating:
5.0

The gentleman that helped us was extremely nice and full of information. We really appreciated his assistance!

Heather W. 
Rating:
5.0

Customer did not leave a comment.

Raymond R. 
Rating:
5.0

No improvements needed! The van we rented was in excellent condition and very clean. The couple who assisted us with the transaction were super nice and professional!

KENNETH E. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Alexander R. 
Rating:
5.0

Customer did not leave a comment.

ANGELA H. 
Rating:
5.0

Hello, I am very surprised at you everything is excellent, the staff is friendly, correct, and they answer all my questions politely. Your girl is just clever, she took me to the truck and explained everything. Thank you for your concern. I wish you prosperity, I am very pleased.

Saidakbar I. 
Rating:
5.0

Customer did not leave a comment.

Kristin P. 
Rating:
5.0

Customer did not leave a comment.

Christine L. 
Rating:
3.0

It took a long time to validate my license. Also, when I took the pictures of my license, there wasn't a frame to help me line up my card as requested. There were 2 spaces to park the truck for drop off, but the previous customer didn't park inside the lines , which forced me to get close to the incline leading to the street. It would be helpful to remind customs to park between the lines when they take the picture of their parking spot at drop off.

Trent P. 
Rating:
3.0

Customer did not leave a comment.

eric D. 
Rating:
5.0

Customer did not leave a comment.

YASUTERU M. 
Rating:
5.0

Customer did not leave a comment.

ALONZO P. 
Rating:
5.0

Customer did not leave a comment.

JORDANA H. 
Rating:
3.0

Customer did not leave a comment.

Huck T. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

The manager is great helpful and friendly

Miguel R. 
Rating:
5.0

Great follow up and customer service as well as safety measures. Will recommend!!!

Jennifer C. 
Rating:
2.0

The truck was in good condition and worked for all of our needs. However the contactless pick-up was not so contactless. After finding our truck we waited for approval for nearly 40 mins. We ended up having to get assistance from the on site office to receive our key instead of using a designated dropbox as shown on the videos.

Austin S. 
Rating:
5.0

Customer did not leave a comment.

Angela A. 
Rating:
5.0

Great service- very helpful!

RYAN M. 
Rating:
3.0

Very difficult to pick up and drop off the truck using the U-Haul app. Probably would be much better if the facility was open and had staff which would have saved us an hour of time.

Mathias B. 
Rating:
5.0

Customer did not leave a comment.

Sue-Ann B. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
2.0

I don't understand if I'm paying for milage, why do I need to put money in the gas tank?. Does not right. What's the point of renting it at $14.95 if the total comes to $70. Is cheaper to use your own car for 40 miles of use if you don't have furniture, then to rent a truck. I recently moved from McKinney tx to Garland tx and use my car. I did 3 trips of 36 miles each trip it came up to $20 to filled up my gas tank again, and that included picking up my friend from Lewisville.

Aida S. 
Rating:
5.0

Customer did not leave a comment.

Lynn B. 
Rating:
5.0

Customer did not leave a comment.

Michael L K. 
No reviews have been submitted for this location.

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