Customer Reviews for Crestwood Self Storage
(U-Haul Neighborhood Dealer)

205 reviews

6520 W Hwy 146   Crestwood, KY 40014

(502) 785-2997

Hours

  • Mon–Fri
    8 am–7 pm
  • Sat–Sun
    7 am–5 pm

Services at this Location:

Contact Us

(502) 785-2997

6520 W Hwy 146
Crestwood, KY 40014

Services at this Location:

Hours

  • Mon–Fri
    8 am–7 pm
  • Sat–Sun
    7 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

These folks are very friendly & helpful.

Lois E. 
Rating:
5.0

Customer did not leave a comment.

BRENT B. 
Rating:
5.0

Customer did not leave a comment.

Carol S. 
Rating:
5.0

Customer did not leave a comment.

jason H. 
Rating:
4.0

all was good. took about 2 minutes to unhook the trailer

JOHN D. 
Rating:
5.0

The first uhaul place next to my house didn't have the truck that I reserved from there 4 days in advance, so I had to drive to Crestwood 30 mins away and ended up having to pay 60 extra for milage.....thanks.

Michael N. 
Rating:
3.0

Customer did not leave a comment.

Joseph C. 
Rating:
4.0

Customer did not leave a comment.

Michele M. 
Rating:
4.0

Customer did not leave a comment.

Clifford G. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
3.0

Customer did not leave a comment.

LORETTA D. 
Rating:
5.0

Customer did not leave a comment.

Diane P. 
Rating:
1.0

I'm over charged by 50 dollars, rep said he fixed the issue before leaving the location and its not fixed

Ibrahim F. 
Rating:
5.0

Customer did not leave a comment.

Alan P. 
Rating:
5.0

Customer did not leave a comment.

Steve O. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

Florinda D. 
Rating:
5.0

Customer did not leave a comment.

Doyle J. 
Rating:
4.0

Have better equipment

Matthew J. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
3.0

Customer did not leave a comment.

Kathleen M. 
Rating:
4.0

Customer did not leave a comment.

Travis W. 
Rating:
5.0

Customer did not leave a comment.

Michelle V. 
Rating:
5.0

Dropped off at 750 pm dolly is inside the trailer thank you

cheri W. 
Rating:
5.0

Customer did not leave a comment.

Ryan T. 
Rating:
5.0

Super friendly service.

Grady Y. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Best moving truck rental experience of my life.

James T. 
Rating:
5.0

Jesus (manager) was very apologetic for the horrible condition the Huntington WV store gave my the 26' uhual. His location seemed normal

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Kornvara I. 
Rating:
5.0

Customer did not leave a comment.

Julie H. 
Rating:
5.0

Customer did not leave a comment.

Bobby H. 
Rating:
1.0

Customer did not leave a comment.

Kendall S. 
Rating:
5.0

Customer did not leave a comment.

DARYL W. 
Rating:
5.0

Customer did not leave a comment.

Kristin B. 
Rating:
3.0

Unit had been smoked in. Only had 1/4 tank of fuel. Location not clearly marked from outside.

Andrew E. 
Rating:
5.0

Customer did not leave a comment.

Blaine D. 
Rating:
4.0

Customer did not leave a comment.

Aaron C. 
Rating:
5.0

Cleanliness of the truck was satisfactory but could have been better. Customer service was excellent!

Teresa P. 
Rating:
1.0

Not happy at all didn't get a receipt until 21/2 weeks later then it said I owed an extra $25.00 so they went into my account and took out $54.53 !!!! Not happy at all!!!

Katherine M. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
3.0

Customer did not leave a comment.

Rex S. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

I rent a lot of U-Haul's this was the best by far customer service was amazing

WILLIAM G. 
Rating:
5.0

none

JONATHAN G. 
Rating:
5.0

Customer did not leave a comment.

Zachary B. 
Rating:
2.0

I rented a 6'x12' trailer with a ramp and the trailer was missing hooks inside, the dolly I rented wasn't with the trailer and I had to pay $20 more than uhaul price for the uhaul lender to “let me borrow his”. When I got the dolly the clips were broke for the straps to hold appliances and he said he didn't have another, worst experience I've ever had

Brenden W. 
Rating:
5.0

Gabriel was fantastic and efficient. Will recommend.

Don B. 
Rating:
4.0

Customer did not leave a comment.

Jeri M. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Melissa W. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Better updated U-Haul trucks the trucks were dirty

Brendan B. 
Rating:
3.0

Dogs on the property roaming around the laundromat unsecured. I'm on crutches and would not be able to get away I'd attacked. I was charged $6 extra and the miles were not over what was given to me. I will not use this location again. UnsafeUnprofessional and quotes not given out correctly.

Edward J. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

-The truck was not cleaned out. There were empty bottles and belongings probably from the previous renter. -The check in process to get the truck was unbearable because the owner could not use the computer keyboard quickly. He just let me do it. -Never took me out to show me which truck I was renting so I had to walk the lot to find it. AND because I did, he didn't know if there was any damage to it or not. This set up was basically on my own rental.

RANETTA G. 
Rating:
4.0

Had a problem with running lights. So I called uhaul repair and tech out and changed the stop light switch and solved the problem. I didn't want the chance of the battery going down.

THOMAS C. 
Rating:
2.0

We were told that we didn't owe any gas amount but they charged me anyway. I will never use it again.

Randy S. 
Rating:
5.0

Very helpful thanks so much

Dave D. 
Rating:
3.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

DULCE R. 
Rating:
4.0

Mainly, I had no trouble with the van or trailer. The vehicle could have been cleaned and refreshed...

Jason P. 
Rating:
4.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

keep up the good work! The young man that helped me was very helpful. He hooked up my trailer hitch and the light adapter. I had no clue how to do either of those things. He even gave me towing is, because this was the first time I had ever pulled a trailer. Thanks for the great service.

MICHELE S. 
Rating:
5.0

Location could be a little better marked with signage as uhaul location.

JONATHAN G. 
Rating:
5.0

Great customer service. Quick. Overall nice!

adam T. 
Rating:
5.0

Lower the price

Donna F. 
Rating:
5.0

After we returned the trailer to the Crestwood location, we received a call from the Jeffersonville, IN location because they thought we were late returning the trailer. The actual return location was fine. It was confusing to get a call from a location we never worked with looking for the trailer. Maybe something needs improving in the online system?

Barby B. 
Rating:
3.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Quick and easy! Gabriel was very helpful, knowledgeable and courteous.

Victoria S. 
Rating:
5.0

Worked great. Very pleased

Judith L. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Though the truck only had 60k miles on the odometer, something was clearly wrong with it. The fuel gauge said it was full when I picked it up. I drove the truck 8 miles and had to put 5 gallons of gas in it to get it back to full. The truck was driven to two locations locally and turned off immediately. I will not rent from UHaul again.

Jason P. 
Rating:
5.0

Even though the trailer looked good it leaked water inside that caused boxes to get wet and break apart.

Jim W. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
4.0

Customer did not leave a comment.

Joan S. 
Rating:
5.0

Quick and easy drop. Will use U-Haul with our next need.

Bruce Z. 
Rating:
4.0

Customer did not leave a comment.

Karen P. 
Rating:
5.0

Customer did not leave a comment.

JOANNA W. 
Rating:
3.0

Customer did not leave a comment.

Valerie M. 
Rating:
4.0

They were friendly and helpful. No issues

Scott S. 
Rating:
2.0

Customer did not leave a comment.

Mary R. 
Rating:
4.0

Customer did not leave a comment.

kenny K. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Danny L. 
Rating:
5.0

the manager was excellent, a great help and will be using this location again.

Thomas H. 
Rating:
5.0

Your online system does not work. The last three rentals the website has had issues. It allows me to login but then wants to send a verification code. When you enter the code there is an immediate response…. Your session has timed out. Extremely frustrating.

Laura B. 
Rating:
5.0

The gentleman that helped me was fantastic and saved me a lot of time and stress. I really appreciate his helpfulness.

CHRISTOPHER M. 
Rating:
5.0

The owner of Crestwood Self Storage is a professional who cares about his customers and is a hard worker. He has helped us on more than one occasion. Although we could have borrowed equipment from a friend for free to tow our car, the Uhaul equipment is so well designed, so convenient to rent, and is such a good value, that we will keep renting from them!

John R. 
Rating:
5.0

Customer did not leave a comment.

Alex K. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Customer did not leave a comment.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

sarah G. 
Rating:
5.0

This location has nothing to do with the issues here mentioned; Picked up the 26' truck to move. We had a pretty heavy rain that night and I noticed the truck was leaking in the “mom's attic” portion of the box. Called for roadside to come look at it, and was given a call back - and verbatim was told: “nobody wants to come look at it”. I was not offered another truck. I was not offered a discounted rate. I was told I could UNLOAD the truck in the downpour, then drive it to the nearest service center (unknown location, was never told), so someone to possibly be able to look or fix it the same WEEKEND. This was not an option for myself since we had already signed paperwork stating when we would be out of the house.

Matthew E. 
Rating:
5.0

Very friendly staff. A nice experience.

Kenneth K. 
No reviews have been submitted for this location.

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