I ordered the truck which I needed within half hour. I arrived everything was ready to go, clean and I was on my way. Return super easy as well. Highly recommend this location.
NADIA H
Customer Reviews for Cronin Glass
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience with Fred as usual. I often drive across the city to get my U-Haul here just to deal with him. Always professional, always a pleasure!
JAE RExtremely rude customer service person.
Calise SGreat service!
GRANT DAmazing experience. Friendly staff, quick pick up and drop off. I’m really happy and satisfied with it.
RODRIGO ZThe van wasn't bad but it could have been cleaned a bit more. The back wasn't swept. There were a few items in the can from a previous driver. I'm still happy though. The guy was very nice.
CODY NGentleman at this location was courteous, helpful and efficient. Five star employee.
KELLY ZFrederick was helping me and he was fabulous, made everything so easy. In and out in no time at all. I used to rent in north van but that location is easier, faster and that’s where I’ll go from now on
Frederic GI had a fantastic experience at this U-Haul location today The owner was very helpful brought me out showed me my truck showed me how to open the tailgate, etc. et I would most definitely recommend this location to my friends
FREDERICK CVan was ready early at no extra cost <3 fred made everything so easy and 10/10 vibes
Nicole GVery fast pickup, and the guy there has a great positive attitude. It’s just a bit hard to park the truck outside, Renfrew is quite busy. But overall it was a great experience.
RENATO SFred very rude and gets mad for no reason. My uncle was just asking a question about parking and he yelled and argued with him. He's not a reasonable person. I've had a very bad experience with U-Haul. 0/10
DANIEL TThe representative that works at the place is extremely rude and aggressive for no reason towards his customers. When giving us the truck, he very vaguely brushed over the details of the return and charged me a $240 deposit by putting a 100km estimated distance. Then when I proceed to ask why he dismissed me and asked me to go quickly. Once I returned the U-Haul and with only 25miles in, I asked him very simply, as a normal customer would: “when can I expect the final receipt and what time will the hold for the deposit will be released?” Instead of answering my questions, he aggressively dismissed me and said “whenever I’m done, you’ll get it whenever I’m done, go now! Go why are you still here?!’ I went to the office and waited for him there and he never showed up from the parking place, so I called him again to ask the same question and I was again met with a rude attitude and hung up on me. Later he messaged me again and told me that I could’ve just checked out myself but because I lack the intellect, that’s why I’m bothering him?! Who wants to tell him that it’s his job to answer customer queries? Never visiting this location ever again. My hold has still not released!!
Dinithi SBetter location telephone availability
LLOYD PGreat customer service!
Kurtis cThe guy did not have any idea at all. He was rude and no professional
HECTOR MAwesome
Teodulo IFred was incredibly helpful, timely and communicated well. Thanks again for the great service!
Christopher TU-HAUL service is poor. you change my pickup location without any notice. People told me that 2 other guys went to the location and u-haul change it without notice. Disrespectful service. A comment for the location: the contract states to pickup the truck with full tank of gas and return it filled. I took it almost 1/4 of the tank and it was very bad to return it in the same conditions of gas. I spent time on the gas station trying to fill at the same spot that I took the car. I hope next time they give the car full tank to the customer, avoid this type of anoying
Bruno WWalked a few blocks to where the truck was parked, only to find out it was the wrong truck. Be aware that the owner has a sarcastic sense of humour. It was fine with me, but some might not find it comfortable.
PATRICK KGood customer service.
NEGIN AI picked up my 10' truck on Sunday, March 31st. The representative was unhelpful and did not explain that I needed to use the link he sent to check and take photos before leaving. By the time I realized this, the link had expired. I immediately called him to request a new link, but he was rude and did not resend it. When I followed up again, he yelled at me, saying, "What? I sent it already!" before hanging up and refusing to answer any further calls. I then contacted U-Haul customer service, and the representative was very kind and promptly sent me the correct link. I do not recommend picking up a rental from this location. The staff I interacted with was rude, unprofessional, and lacked basic customer service skills.
MICHAEL DThe staff is not friendly at all. We came after 4:30 pm, which was probably after the time the store was closed, and met the old guy at the back where we returned the truck. I told him about how the link to verify the equipment condition expired and I couldn’t upload any pictures, and he just told me “it’s ok I’m closed now I don’t care” and turned around and left. RUDE! Not friendly at all, it is a location that has a lot of trucks but I wouldn’t go back just because the service they gave me. I also couldn’t do the mobile pick up so I had to do it with him, and he charged for the coverage, which I guess is the insurance coverage that costs $16. We were going to very short distances so we didn’t need it and didn’t ask for it in the reservation.
SARA OCars are broken. Take care of those cars and equipments.
ABDULMATIN NGreat place to rent your uHaul
FERNANDO BExcellent customer service professional yet friendly
David WFredrick is great! Will rent from him again!
PATRICK FNothing! Everything was as it should be. Friendly service!
Cheryl RI didn’t get the name of the gentleman helping me today (March 22nd 2025) but he was amazing! Quite literally my best U-Haul experience ever.
Alexa OAll around, a perfect experience. Fred was extremely friendly and very easy to deal with. The whole sign in on line was simple and the processing at pick up was fast and convenient.. Next truck i rent will be from there for sure! PS the price was very fair!
JOHN Cexcellent experience, Fred was very helpful and accommodating.
Aster FHorrible service. The worker was very unprofessional and was swearing at me. Absolutely unacceptable and unbelievable. Will never ever use u haul again.
Rohit SThe entire experience was horrible. The owner was half an hour late to helping us with our reservation, which effectively made us late to drop off the Uhaul, the Uhaul had clearly not been cleaned out because we found a syringe. Once we notified the owner, he told me to grab a broom and clean it out myself and when I told him there was a dolly left in the truck as well that’s when he agreed to come take a look. When he saw the syringe, he told me “this isn’t what I would call a needle” The truck had all the dash warning lights on, and the location smelled strongly of weed. Dealing with the owner of the location was honestly the worst part of the experience. I wouldn’t recommend this location to my worst enemy.
DANIELLE VAnother great experience , at this wonderful location … This is my go to location , from now on … ;))
FREDERICK CI had a fantastic experience at this wonderful location The owner is a very professional individual , that put my contract through quickly and efficiently … I would most definitely recommend this location , to anybody wanting a good vehicle and a good experience, renting it …
Frederick CEverything was great. Excellent service
MICHAEL SRude customer service
JOAQUIN MExcellent!!
JHONER MExcellent service as always. Only location I will go to, highly recommend.
BRADLEY JThe manager at that location was super helpful to first time movers like us he gave us all the details on how to use the uhaul and gave us great advice regarding the best way to use our time. Can't recommend the place enough
ARNOLD NOperator sweared at me at 9am.
ARJUN DGuy who runs the place is top knotch.
SIMON CFIX THE APP AND WEBSITE. IT IS SOO SLOW OMG! TOOK FOREVER TO UPLOAD THOSE PICTURES
Tony Bamaziong atention
SEBASTIAN PBest location in town hands down. Owner makes it so much easier to rent and return than other places and very proactive with communication and assistance.
JANIS MEverything was done as expected, Fred is very good host
IAROSLAV SAmazing service, super kind and pleasant to deal with 5 stars! ⭐️ ⭐️⭐️⭐️⭐️
DIANA PGreat service, easy to find, friendly staff.
IAIN WBilling amount was too high . Had to contact customer care to readjust the charge.
ANUPAM PNever change
ALESHANEE RI found everything straightforward. Probably the truck was not 100% clean but it was good enough. Location was very convenient! :)
ERIKA OThe person who runs this store (Frederic Croning) is very aggressive and intimidating. Unfortunately, I had a very unpleasant situation with him where he called me on the phone screaming; this was due to the poor service I received from the beginning when I rented the vehicle and on the other hand, he exaggerated the situation. Then he told me that, he was going to charge me for towing and keys, but for arbitrary personal reasons, he ended up charging me for cleaning as personal revenge because I reported him. This means that the initial situation for which the inconvenience occurred disappeared, even though he made this FALSE charge against me. Be careful, this person doesn't have professional conduct practices as a U-haul franchisee requires.
Ernesto CThe gentleman was very pleasant to deal with also nice guy to chat with. Had no issues whatsoever and I would recommend to anyone. Thanks for the great service.
Philip TLove not having to deal with bridge or downtown. Fredrick gives great customer service.
CHRISTOPHER BThank you!
BRANKO VAwesome operator
TOM Lnice service
Mehdi MPick up was easy and smooth, along with drop off. Frank was fantastic and knew the process well. Will happily rent a U-Haul from this location in future.
Lee CStore clerk was very rude and condescending.
ANNA PConvenient location for me, personally. Petro and Chevron located nearby for refueling. Fred was professional, thorough and incredibly friendly. Would highly recommend, will rent there again when needed.
Steffanie PParking at drop off is a challenge since 1st. Av is a busy street.
GERRIT VThis was the nicest experience I've ever had picking up a truck!! Super friendly, casual, didn't make me feel like I'm constantly doing something wrong like previous Uhaul locations I've visited in the past. I'll only be going here from now on!
MARTIN GHorrible customer service. Smells like a weed operation. Will tell others to rent from elsewhere
KEVIN Cgreat service - great guy helping
Peter K