The van was filthy: the back was full of dirt, there was dried mud inside and out throughout the van, dog hair on the seats, dusty dashboard and the whole van smelled of alcohol. I had to line the back of van with my own tarp and the seats with towels. I believe I should have been given a discount for having to take such a dirty vehicle which I was renting to move couches and mattresses - items I was trying to keep super clean.
Fiona S
Cronin Glass
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vancouver, BC V5M3H8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Very friendly and made the process smooth , would definitely use this location again
ROBERT DThis is my 3rd time renting at this location. I was there when the shop opened. I had already done the online check-in, so was on my way in only a couple of minutes. We did an examination of the truck together and he pointed out the pre-existing damages. I brought the truck back a little earlier than expected and it seems the gentleman stepped out for a minute, so I used the online drop-off services, then received my bill via email, soon afterward, no surprises. Everything is always as it should be and the gentleman is friendly and fun to chat with. When I rent a truck, this is always my preferred location. I’ve had to rent from other locations in the past, but only because they were closer to the location. He has a lot of trucks and the only complaint I have is, sometimes there’s customers ahead of me and they don’t always do the online check-in and I’m stuck waiting.
Dennis WI had some issues with the app fixing the right gas and milage before leaving the lot but the owner there was very helpful and was able to get me a different truck. He was very nice and helpful 😊
Ashley VThis is the best U-Haul place in Vancouver. Owner is super friendly and has helped out on short notice on a few occasions. 10 out of 10!
JODEE S