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STEVEN Y
Customer Reviews for Cronin Glass
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful and clear communication with very friendly service
Stephen MI’ll be returning customer
CHI Cplease review the add ons i accidentaly selected the cdw which i didn't want, it shouldn't be selected by default and the system sucks. The store was amzaing tho.
BEREKETEAB AVehicle not clean , service was atrocious,no tow hitch when this was specified as required , and confirmed, no explanation ,”go buy a tow hitch” even stated to scheduling when they queried it! I later learned that it had been stolen and the dealer had not replaced it ! I had to buy a $40 tow hitch from Uhaul .
ANTONY AGreat service. Stayed late to accommodate return of truck!
SHEENA LEasy location and great customer service
Troy SYes Fred was very helpful!!
KAMEL HHe was fantastic. Super quick to respond and help me get going and was accommodating for everything and very friendly. Highly recommend.
KRISTOPHER MThe truck was so dirty. Wet mud everywhere!! Looks like someone had moved dirt before and never cleaned after. Uhaul hadn't cleaned the truck either. When I brought it up to the rep, he said he is busy and he can't clean it. I used two blankets to clean the truck to be able to use it to move my furniture. This also caused delays in my moving plans and I had to pay extra fee to the strata for the elevator. The Uhaul rep wasn't help and in fact was rude!!!
DANIEL HDon't scam the customer. 1. The rep offer early pick up for free charge, however, I got charge on that day. 2.The person did not offer walktrough with me just told me to take a car. 3.The fuel tank was empty. (43 miles remaning) 4. I only used 22 miles and return as close as possible when I return. I got additonal charge for 100 dollars for fueling service and 35L of gas. 5. Online agent emisitmated less than150 but I actually got charge close to 300 because this agent thr pickup area. 6. Please return my money.
SEUNGHYUN KVery easy to deal with. Fast and ready, excellent!
Aaron GThe uhaul operator was easy going and very knowledgeable. He stands out form the rest of uhaul operators as he makes it easy and flexible. Will be using this company in the future
RYAN JFred is the man!
Scott MThis is my third time here. Always fantastic. Fred's extremely helpful.
RONALD WAfter I returned the vehicle, I found trying to email UHaul difficult. I was trying to send a photo of the mileage plus describe the location of the vehicle. The UHaul emails to me were NOREPLY types. I tried a link and that bounced back too. I eventually added the telephone number of the local office to my cell and texted the data.
DIRK DVery friendly man working at Cronin Glass.
MICHAEL SBeen here a couple times. Always great.
RONALD WWhen being given to me the truck was illegally parked when being pulled around front for customer pick up. This added additional time pressure on me to complete the pre-check process. Also the parking for drop off after hours is so packed that the vehicle barely fit and a second person is needed to help back it in. And because the vehicle belongs to this location, there wasn't any other alternative locations for drop off.
Monique CFred was super helpful in getting us a great vehicle at a great price! He even accommodated us beyond expectations. Definitely would recommend
JEFFERY VI got overcharged on fuel and CWD charges that i never picked
M AVery happy with the service :)
Kevin SBe honest and do not add the CDW without consent. Also, don't charge for equipment you do not have! Worst experience with U-Haul.
ANNANAY GThe person in charge is passive aggressive and disrespectful to the customers. I will not pick up from this location ever again and I will tell my friends and family to avoid it at all costs! Worst customer service ever!
MARIA MFred is the best uhaul worker ive ever met :)
MARY CThe best UHAUL experience to be honest! Recommend for all
Yevhenii BCheck-in was quick. I was handed in the keys, was texted before the appointment as well to make sure I arrive on time and what their closing time was. The U-Haul was very clean.
DIVYANSHU SFred, who helped us at the Cronin Glass location was very easy to work with and flexible for our needs. He helped me through the set up process and let me extend the time we originally agreed upon to drop it off. Very accommodating! Thanks Fred! 5/5
CAMERON TToo much transaction and procedure to do on-line. I would prefer a printed document at the time of picking up like the old days.
STEVEN YCustomer service was super 👌
GINO PI had the best experience here. Needed a U-Haul in a pinch and Fred not only supplied exactly what I needed but provided EXCELLENT customer service. Whenever I have the chance to rent from him, I’ll do it! Clean vehicle ready to go right away, quick personable service, all-around a 10/10 experience. Thanks for everything!
TAYLOR LThis is the third time I’ve used this location and every single time it’s been smooth and easy. Fred has great communication and has always been friendly. He’s very conscious of your time and makes sure he gets you on your way as soon as possible which is great when you’ve got a time limit.
JESSICA LWe were given an unsafe vehicle for a trip over the Coquihala. One of the right rear tires was at 20psi! Luckily we noticed before we left but had to take time out of our busy move day to make your vehicle roadworthy. The steering was also off center while driving and there was a clunking noise while turning. Possibly a loose ball joint? The A/C didn't work and the windshield was covered in dead bugs which again, we had to take care of before we left. There doesn't seem to have been ANY type of pre-rental inspection done. The guy running the pickup at Cronin even managed to run into a concrete barrier while pulling the truck out and parked so that it wasn't possible to look at the right side of the vehicle. Thoroughly unprofessional experience at pickup.
TIMOTHY SUHaul should advise customers that BC Ferries considers 15 foot trucks to be Commercial Vehicles, and as a result they will be charged a higher rate.
NIKOLA TFred was extremely helpful and kind. He was friendly and gave me a clean van to use. I would recommend this location to anyone needing to rent a car or van
NADER SWorst customer service 8
RAFAQAT UThe van that I got wasn’t clean at all inside and out side But when I returned the van he charged me 150 dollars Not happy at all I need my 150$ back
Hamidollah MThe whole experience at this location was less than ideal. The man that runs this location isn’t the friendliest but keep in mind. It was early on a Sunday morning, but besides that the real thing that makes me upset was there was no fuel in the U-Haul and the wiper blades were missing and when we told him about this, his response was to call roadside assistance if we needed anything. It would’ve been nice to start with a road safe car.
James TThe sales person was nice during pickup and accommodating with changes. The vehicle could use some maintenance or some grease on the breaks. My only qualm was that upon pickup the vehicle was listed as 1/4 tank during the paperwork but was below 1/4 tank which was a bit of an inconvenience to start your journey that way on a time crunch. I am just used to vehicles being fully gassed up and it's required to continue to gas up accordingly. I only said no to recommending to a friend because U-Haul advised us this location was closing next day and that was the reason we couldn't have a full two day rental.
PAIGE SI am disappointed with the truck in general. i had a problem with the right front tire. It was at 50 psi going through the BC mountains. The recommended pressure is 80 psi. There was no TPMS light to help me know that. This is dangerous going through the mountains. I topped up the pressure and the next day the pressure had dropped to 58 psi. The next problem i had was difficulty starting the vehicle after i had been driving for hours and had to put gas in. The problem only happened when the vehicle was hot. I kept the vehicle running while putting in gas for fear that it would not restart. Once the vehicle cooled down overnight it was okay. There was a high speed braking vibration very noticeable braking through the mountains. I returned the vehicle early and would expect that some compensation would be awarded given the situation and the early return of the vehicle. My number should you decide to call me is 647-401-4256. Nino Battaglia
nino bThe gentleman running the rental was very unpleasant. He overcharged me by $4600 for my driven 48 km. I've posted a very thorough review of my experience on Google maps with a one-star. Uhaul customer service was very kind and was able to help me get my refund back within a week but I was stressed about money that whole week.
Nyan LRented out my truck to someone is that clearly wasnt me and got authorized charges for it. Clearly it was the guy running place. He doesnt have a clue on what he is doing. Made a racist comment about the uhaul representative who found me an alternative truck but ended up being two hours late for my movers which delayed my move and had to get them for a second day. If I were uhaul I would not lend trucks to this outlet.
Crystal MTerrible behavior
NGUYEN DExcellent service with friendly greeting. Humourous and patient staff, able to get you going quickly. Pickup and return was smooth. Great location to rent from.
Clifford SThe movers I booked through your website failed to show up, resulting in one of the worst days of my life.
Mehdi GThe person at the front desk is very kind, very professional and excellent customer service
CRUZ VThe customer service was terrible. I was the first customer in on Thursday morning and the counter people at this location were yelling at each other. This transferred to the customer service and when asked about anything to do with the rental they just shouted “call customer service!” I would never use or recommend this location to anyone in the future.
Christopher SFred was delightful and a very lovely man, highly recommend
THOMAS MOverall experience very positive. Pick up was smooth and the agent was very respectful and helpful. He directed me to the right place to change drop off location. Drop off was a bit odd. The location appeared condemned. The agent wasn’t very helpful. Shrugged me off when I asked for a receipt. He said he would look at the van. I walked out to inspect with him. He said thanks and locked the door on me. That was it. Had to call customer service to be sure there was a warm handoff of the van. I was reassured and eventually got a receipt. Despite this, I would use UHaul again. Very smooth operation and overall professional team. Thanks
JEFFERY GExtremely friendly and helpful
Alexander HSuper friendly staff. Everything went super smoothly. Fred was great :) Thanks for the great service!
CHELSEA HCustomer service was extremely poor , very unhelpful & very unpleasant at this location. I will not return . You also charged me for 4 days and not 3 which I signed up for and only used. I will be calling you tomor for a refund. The 15’ truck was clean but ran like a 100yr truck, I doubt it has been serviced in a very long time. All in all , I will not be recommending these trucks at this location.
IDE Floved my experience here ! so smooth :) will definitely come back :)
MARY CThe staff was really nice and efficient
HONGYI CService was quick and the vehicle ran smoothly. Thank you
ROBIN Wlocation owner is an embarrassment for uhaul. zero interest to understand any of my questions. He refused to give me his name , just said im the owner. I was shocked at his character. He was anabsolutely disgusting person to represent uhaul.
BEN LThe person at the front counter was excellent and made the experience pleasant and efficient.
Michael TThe guy at this location is very rude. He charged the fuel although I showed him my receipt that I already refilled the tank. I showed hime the fuel level when I took a truck and when I returned it. But he ignored and charged me fuel. He requested me to bring dollys and a bag of tap back to his office, and challenged me if my answer is yes or no. Then he didn’t let me check the receipt, he evicted me our of the office and closed the door. Very rude, stealing money from fuel charge from client, poor customer service. I will never ever use this location again.
DINH NGreat service!
Philippe F