Customer Reviews for Cronin Glass
(U-Haul Neighborhood Dealer)

Rating:

1.0

The van that I got wasn’t clean at all inside and out side But when I returned the van he charged me 150 dollars Not happy at all I need my 150$ back

Rating:

1.0

The whole experience at this location was less than ideal. The man that runs this location isn’t the friendliest but keep in mind. It was early on a Sunday morning, but besides that the real thing that makes me upset was there was no fuel in the U-Haul and the wiper blades were missing and when we told him about this, his response was to call roadside assistance if we needed anything. It would’ve been nice to start with a road safe car.

Rating:

3.0

The sales person was nice during pickup and accommodating with changes. The vehicle could use some maintenance or some grease on the breaks. My only qualm was that upon pickup the vehicle was listed as 1/4 tank during the paperwork but was below 1/4 tank which was a bit of an inconvenience to start your journey that way on a time crunch. I am just used to vehicles being fully gassed up and it's required to continue to gas up accordingly. I only said no to recommending to a friend because U-Haul advised us this location was closing next day and that was the reason we couldn't have a full two day rental.

Rating:

2.0

I am disappointed with the truck in general. i had a problem with the right front tire. It was at 50 psi going through the BC mountains. The recommended pressure is 80 psi. There was no TPMS light to help me know that. This is dangerous going through the mountains. I topped up the pressure and the next day the pressure had dropped to 58 psi. The next problem i had was difficulty starting the vehicle after i had been driving for hours and had to put gas in. The problem only happened when the vehicle was hot. I kept the vehicle running while putting in gas for fear that it would not restart. Once the vehicle cooled down overnight it was okay. There was a high speed braking vibration very noticeable braking through the mountains. I returned the vehicle early and would expect that some compensation would be awarded given the situation and the early return of the vehicle. My number should you decide to call me is 647-401-4256. Nino Battaglia

Rating:

1.0

The gentleman running the rental was very unpleasant. He overcharged me by $4600 for my driven 48 km. I've posted a very thorough review of my experience on Google maps with a one-star. Uhaul customer service was very kind and was able to help me get my refund back within a week but I was stressed about money that whole week.

Rating:

1.0

Rented out my truck to someone is that clearly wasnt me and got authorized charges for it. Clearly it was the guy running place. He doesnt have a clue on what he is doing. Made a racist comment about the uhaul representative who found me an alternative truck but ended up being two hours late for my movers which delayed my move and had to get them for a second day. If I were uhaul I would not lend trucks to this outlet.

Rating:

1.0

Terrible behavior

Rating:

5.0

Excellent service with friendly greeting. Humourous and patient staff, able to get you going quickly. Pickup and return was smooth. Great location to rent from.

Rating:

1.0

The movers I booked through your website failed to show up, resulting in one of the worst days of my life.

Rating:

5.0

The person at the front desk is very kind, very professional and excellent customer service

Rating:

1.0

The customer service was terrible. I was the first customer in on Thursday morning and the counter people at this location were yelling at each other. This transferred to the customer service and when asked about anything to do with the rental they just shouted “call customer service!” I would never use or recommend this location to anyone in the future.

Rating:

5.0

Fred was delightful and a very lovely man, highly recommend

Rating:

1.0

Overall experience very positive. Pick up was smooth and the agent was very respectful and helpful. He directed me to the right place to change drop off location. Drop off was a bit odd. The location appeared condemned. The agent wasn’t very helpful. Shrugged me off when I asked for a receipt. He said he would look at the van. I walked out to inspect with him. He said thanks and locked the door on me. That was it. Had to call customer service to be sure there was a warm handoff of the van. I was reassured and eventually got a receipt. Despite this, I would use UHaul again. Very smooth operation and overall professional team. Thanks

Rating:

5.0

Extremely friendly and helpful

Rating:

5.0

Super friendly staff. Everything went super smoothly. Fred was great :) Thanks for the great service!

Rating:

1.0

Customer service was extremely poor , very unhelpful & very unpleasant at this location. I will not return . You also charged me for 4 days and not 3 which I signed up for and only used. I will be calling you tomor for a refund. The 15’ truck was clean but ran like a 100yr truck, I doubt it has been serviced in a very long time. All in all , I will not be recommending these trucks at this location.

Rating:

5.0

loved my experience here ! so smooth :) will definitely come back :)

Rating:

5.0

The staff was really nice and efficient

Rating:

4.0

Service was quick and the vehicle ran smoothly. Thank you

Rating:

1.0

location owner is an embarrassment for uhaul. zero interest to understand any of my questions. He refused to give me his name , just said im the owner. I was shocked at his character. He was anabsolutely disgusting person to represent uhaul.

Rating:

5.0

The person at the front counter was excellent and made the experience pleasant and efficient.

Rating:

1.0

The guy at this location is very rude. He charged the fuel although I showed him my receipt that I already refilled the tank. I showed hime the fuel level when I took a truck and when I returned it. But he ignored and charged me fuel. He requested me to bring dollys and a bag of tap back to his office, and challenged me if my answer is yes or no. Then he didn’t let me check the receipt, he evicted me our of the office and closed the door. Very rude, stealing money from fuel charge from client, poor customer service. I will never ever use this location again.

Rating:

5.0

Great service!

Rating:

5.0

Very helpful staff. Great rental. Will 100% rent from again and am looking to shift other U-Haul rentals to this venue due to the seamless process.

Rating:

2.0

Not be high in front of your customers or have women who don’t work there doing your job…it was really awkward to be served at this location and the smell of weed was incredibly strong.

Rating:

5.0

I’ve rented from this establishment before and when I saw it come up as one of the closest U-Haul dealers, it was an easy choice to come back. It was a great experience then, and now again. The gentleman is such a pleasant, cheerful character and easy to deal with. The trucks are kept clean and well maintained. If I need another truck in the area again, I know just where I’ll go. Highly recommended.

Rating:

5.0

Fred was fantastic. He was very friendly, explained everything thoroughly and was very enjoyable to connect with. I'm looking forward to catching up with him next time I need a u haul.

Rating:

5.0

Best Uhaul location I've dealt with, the customer service was smooth and effortless.

Rating:

4.0

Returning the truck was quick and easy.

Rating:

1.0

I dropped off my uhaul truck into the parking that i was renting . The guy who was receiving it Proceeded to do the paperwork , he did not let me take the picture of the kilometers just told me "you can park the truck this way i will be moving the other truck outside " then he goes you don't need to worry i will do the rest of paperwork. I let him .. then couple minutes later i received a message that $50080 transaction got declined from my card .. he asked me you will get the reciept in your email. I was not supposed get charged this big amount for moving from edmonton to vancouver . it should have been $ 527 according to the documentation that i had . Later on we see he put the pickup distance in miles and drop off into miles . i told him first and foremost that i changed it on the way because it easier for me to understand. So please convert the pickup miles into km and drop off remains the same. I drove truck beginning from 7210 miles ; 11630km - 12922 km. That is 1,292km covered . Because of his mistake the u haul charged me 5 grand .. which should not have happened after that he did not wanted to confront his mistakes . He gives me customer care number and vanishes saying i am their problem now . So then i called u haul customer care . I better should be getting a compensation for this u haul..!

Rating:

5.0

Great guy to deal with very chill, straight to the point and concise. 5 stars. Will be coming back to rent more equipment from them very soon

Rating:

1.0

Employee was extremely rude and racist. This man is not made to deal with the public. I'm never going back to this location.

Rating:

1.0

Charged me twice and charged me for extra items without asking me.

Rating:

2.0

Disorganized. Didn’t answer the phone after I called multiple times. The rental van was parked a block and a half away. I dropped the van off when I was done, store closed up and no answer on phone again! The staff member was on lunch break at 230pm. So I tried txting the number. I just needed help to check out because the drop off link expired. The person I was texting with said everything was fine and he would take care of it (left the van fully gassed up, parked where I picked it up and dropped the keys off in the drop slot). I then Received a rude phone call three hours later by someone else asking where the van was!!

Rating:

5.0

Fred is terrific to deal with there!

Rating:

5.0

Great experience and very understandable. He communicates promptly. My time was extended at no extra charge to facilitate me return the truck since I was delayed for over six hours at the ferry terminal at Departure Bay in Nanaimo.

Rating:

5.0

Excellent experience renting a moving truck from Cronin. When it's moving day, a friendly, organized, and quality truck rental makes a huge difference. I highly recommend this location!

Rating:

1.0

When I got there the truck was not there and the shop keeper made me talk to the customer who had the truck and he was refusing to bring back the truck. I had to wait for approximately for an hour and half. The truck was very dirty and they never notify me that the truck is not available which I booked few days in advance. Who is responsible wasting my time and I was late for my job.

Rating:

5.0

Excellent service highly recommended

Rating:

5.0

Super friendly, reasonable, and great communication. No hassle and made things super easy for me! Highly recommended!

Rating:

5.0

Can I get a free 1 month storage in Vancouver voucher please. Thank you!!

Rating:

5.0

The best location for those living in the middle of Vancouver.

Rating:

3.0

Seemed liked the truck's transmission was going to die soon, the air conditioner didn't work, and the ceiling light in the cab was falling down. I wouldn't exactly call the cargo area "clean" when received, so I returned it in the same "sort of clean" condition. There was a long lineup to pick up trucks in the morning, and only one staff. So moving start was delayed by 45 minutes. Adjusting customers pick up times to be staggered would help. When you have arranged to book elevators for small windows of time , losing 45 minutes has a big impact on the move. Also the truck we were assigned was blocked in the parking lot by another truck. We had to wait for the next customer to arrive and move it, causing more delays another 10 minutes.

Rating:

5.0

Very good , even the guy there was nice and quick , I fully recommend this , thank you .

Rating:

4.0

Refrew office very good. SE Marine office poor: Should have more staff for July 1 weekend. No phone access.

Rating:

1.0

First they gave me a truck that was locked in the back and they didn't have a key. They told me they couldn't give me another one. Then they gave me another truck. I lost 1 hour.

Rating:

5.0

Friendly guy. Very helpful. Outstanding service. Thanks!

Rating:

1.0

the service overall was disappointing, and I was also charged an extra amount for something I didn’t even use.

Rating:

5.0

The guy I met there was super friendly and helpful. I really appreciated that as it was a very stressful day.

Rating:

5.0

Friendly and prompt manager. He was so nice and accommodating

Rating:

5.0

Excellent from the ease of booking on the app, to communication with the location, to pick up (we arrived early and they accommodated). Friendly service. The vehicle was clean and well taken care of. Drop off was a breeze (key in the mail slot). One of the best U-haul experiences I've had. Thanks!

Rating:

1.0

The owner really was a Bad service !

Rating:

1.0

I will never use this U-Haul location again. I may never use U-Haul again (at any location) if the credit card dispute I've filed doesn't result in a partial refund. I booked my reservation for a cargo van online, and rejected ALL extra options that were presented to me. When I went to the U-Haul location in question (Cronin Glass on Renfrew Street), the proprietor was very evasive when I asked him about the procedure for returning the vehicle the next day. He kept repeating something about putting "the key through the mail slot". This made no sense, as the van was due back at 10:00 AM on a Thursday morning, and the posted hours stated the location was open at 9:00 AM. Anyway, the proprietor is a man of few words (yes, he speaks English just fine) and wouldn't explain why he was telling me to use the mail slot for the key when returning the vehicle. I arrived the next day at 9:30 AM to return the van, and the place was locked up tight with no sign of the proprietor. There was a young fellow standing out front, who had been waiting since 9:00 AM for a van he had reserved for 9:00 AM. I tried calling the phone number posted on the front door of the building, but all that accomplished was getting a recording which stated that no calls were being accepted. I checked the rear of the building (where all the vehicles are stored), and no one was back there either. After shooting a video of the odometer and of the inside and outside of the returned van, I waited a half hour until 10:00 AM. The proprietor never showed up. So I put the key through the mail slot and walked home. The young fella who had been waiting an hour for his reserved van also decided to leave... with no van of course. What kind of way is this to run an operation? When I arrived home, an email was waiting for me (sent at 10:02 AM) with a link to my bill. I noticed that an added fee for CDW (Collision Damage Waiver) coverage had been added to my bill, even though I had rejected the need for it when I had originally booked the reservation online (as I have coverage for rental vehicles through my own auto insurance). There was an email address provided by U-Haul if I had any "questions or concerns" regarding the bill. I sent not one but two emails to U-Haul over the next two days. There was no response to either email. Included in my emails was a screen grab of the U-Haul site when I had booked the van online. It showed that I had turned down all the optional stuff, and the total estimated fee was clearly displayed. The U-Haul bill remained as a "Pending" transaction for two days at my credit card site. When the transaction was eventually "Posted", I immediately filed a dispute with my credit card company. I was informed that it could take up to 90 days to be resolved! The difference between what I was charged and what I was supposed to be billed isn't a large amount... but this is no way to be treating customers and/or doing business. I'll need to be renting vehicles several more times over the course of the summer. It definitely won't be from this location, and now probably won't be from U-Haul at all.

Rating:

5.0

Solid dude. The guy let me pick it up the night before free of charge. Clocked me out the rental 3 hours after drop off. Amazing service

Rating:

5.0

Fred has excellent customer service.