Customer Reviews for Cronin Glass
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great customer service! They always have the vehicle in stock that we need to get the job done. I have been using this location for the last 3 years on and off for work and have been so pleased on how easy the process is. Thanks Fred!

Rating:

3.0

I have trouble to receive my money back after rental truck! I gave them a security deposit! But they never transfert me the money!

Rating:

5.0

Fred is great at his job. I highly recommend this location.

Rating:

5.0

Fred was personable, kind, and extremely helpful!

Rating:

1.0

Thr guy had a living room with a big tv and weed bongs. He was cutting me off, pressuring me, mouthing me off, threatening me, discriminating and emberassing the company beyond belief and even putting rhem in risk of a bad rep or charges etc. I told the guy this was my first time doing this. He wouldnt calm down and stop pressuring me. He wouldnt let me think or speak. He was coming at me like he was going to attack me. Calling me all kinds of names, saying take the keys and fucking drive away you stupid fucking retard etc etc or im going to call the cops and tell them your driving a stolen vehicle and get your lisense taken away and say your not mentally fit to drive etc. I was only trying to ask for a reciept and agree the vehicle was in good condition and sign something together. I felt like it had scam or threat written all over it. I should get a refund it was so bad.

Rating:

5.0

Fred was very accommodating. Excellent customer service. Thanks

Rating:

4.0

Great

Rating:

5.0

Very easy and custom service person very friendly and helpful

Rating:

1.0

The man was rude and offensive, the area filthy and with no one to confirm we had returned the truck in perfect condition. Difficult to find a place to park. A disaster! Lower than poor

Rating:

1.0

The 20$ after hour charge is outrageous!!! Customer service was atrocious!

Rating:

1.0

I had a very poor rental experience. The vehicle was dirty inside and out, had many scratches and body damage, and the fuel level did not match the rental documents. Customers should not have to receive a vehicle in this condition. U-Haul should inspect, clean, and accurately document each vehicle before handing it over to the next customer.

Rating:

3.0

We picked the location out of convenience. Had to follow up after a long moving day to refute the extra charges, which added unnecessary extra work to an already hectic process.

Rating:

5.0

Fred was very friendly and accommodating. He let me pick up the truck about two hours earlier than my booking, which I really appreciated. He also took the time to explain everything I needed to know about using the truck. Returning it was quick and easy. Overall, it was a great experience. Highly recommend!

Rating:

5.0

truly great service! didn’t catch the man’s name but would give 6 stars if i could. i had signed up for the mobile check in/check out but honestly would recommend just letting him check you in/out if you’re there during business hours. way less painful of a process.

Rating:

5.0

Fred is awesome! He’s so accommodating and really wants to help however he can. He has a massive selection of trucks too. Great UHAUL location - would defo recommend!

Rating:

5.0

Fred is amazing! I really appreciate his kindness. He always goes above and beyond. Thank you! :)

Rating:

5.0

I learned how to put the dolly properly inside the U-Haul from The Best aka Fred

Rating:

5.0

A great experience, really friendly, quick and efficient service. Easy location to pick up and drop off. Would recommend!

Rating:

5.0

Of all the UHaul dealerships that I have rented from over the past 11 years of being in Vancouver, Fred is the best! His service is amazing. I will always do what I can to rent from this location. - Marc

Rating:

5.0

Very friendly

Rating:

2.0

The van was filthy: the back was full of dirt, there was dried mud inside and out throughout the van, dog hair on the seats, dusty dashboard and the whole van smelled of alcohol. I had to line the back of van with my own tarp and the seats with towels. I believe I should have been given a discount for having to take such a dirty vehicle which I was renting to move couches and mattresses - items I was trying to keep super clean.

Rating:

5.0

Very friendly and made the process smooth , would definitely use this location again

Rating:

5.0

This is my 3rd time renting at this location. I was there when the shop opened. I had already done the online check-in, so was on my way in only a couple of minutes. We did an examination of the truck together and he pointed out the pre-existing damages. I brought the truck back a little earlier than expected and it seems the gentleman stepped out for a minute, so I used the online drop-off services, then received my bill via email, soon afterward, no surprises. Everything is always as it should be and the gentleman is friendly and fun to chat with. When I rent a truck, this is always my preferred location. I’ve had to rent from other locations in the past, but only because they were closer to the location. He has a lot of trucks and the only complaint I have is, sometimes there’s customers ahead of me and they don’t always do the online check-in and I’m stuck waiting.

Rating:

5.0

I had some issues with the app fixing the right gas and milage before leaving the lot but the owner there was very helpful and was able to get me a different truck. He was very nice and helpful 😊

Rating:

5.0

This is the best U-Haul place in Vancouver. Owner is super friendly and has helped out on short notice on a few occasions. 10 out of 10!

Rating:

2.0

Attendant was rude and abrupt. Had difficulty checking-in. Truck was clean enough.

Rating:

1.0

I mentioned that the employee knew the driver's side brake light on that van was broken, and he was incredibly impatient, yet surprisingly unfriendly. He even told me not to bother him.

Rating:

5.0

Fred's an absolute gentleman

Rating:

5.0

The transaction was quick and easy. The guy that helped us was also amazing! Solved our questions with ease and clarity. 10 out of 5 starts for this location!

Rating:

2.0

I had a very disappointing experience with U-Haul. The customer service at 1766 Renfrew was not helpful and seemed unsure of what they were doing, which made the entire process frustrating. On top of that, I was charged unexpected fees that were not clearly explained, leaving me feeling overcharged. I expected better communication and transparency. I hope U-Haul improves its customer service training and billing practices to prevent other customers from having the same experience.

Rating:

3.0

Do the app pick up, that was a problem to pick up the truck earlier

Rating:

1.0

the worsr experience ever. The owner is super rude, unprofessional. I beg your pardon stop working with this guy. He's racist, rude, skeptical.

Rating:

1.0

This guy is not polite, he give me a shit when I returned the truck, as I don’t have a parking space at the back and give me shit right away, he don’t listen to my explanation.

Rating:

5.0

Great customer service from Fred! Super seamless and easy process.

Rating:

5.0

Fred is the man

Rating:

5.0

Everything went according to plan, which I was quite pleased with with.

Rating:

5.0

Not much to improve honestly. Very efficient. I called ahead to see if anything was available and he had everything ready by the time I got the without me even having to ask. I would definitely use this location again or recommend it to anyone in the area. Nice guy too, pleasant and easy to talk to.

Rating:

5.0

Great experience at this location. Frank was friendly and professional. He provided clear instructions every step of the way and prompt service.

Rating:

5.0

Was great and friendly enjoyed experience

Rating:

5.0

Excellent customer service

Rating:

5.0

Did a back to back rental with Fred and it went very well. Fred is my go to guy when it comes to Uhual rentals. Highly recommend.

Rating:

5.0

The Gentleman that helped me at this location today, went above and beyond his responsibilities to ensure my difficult day was as problem free as possible. It was best uhaul experience to date..!

Rating:

5.0

You’re doing good keep it up Sorry I wasn’t quick on my side, but your side was good.

Rating:

5.0

Front desk was helpful and patience when the system was down. they were able to resolve the issue.

Rating:

1.0

The tire allaignment was bad. Got towed, was charged for the ride plus extra charges. Car was very unsafe, dirty and was charged extra for gas. How can I fill the car up when it has been towed. Over all horrible experience. Ive rented Uhauls in the past and would recommend going straight to Uhaul itself and not a random dealer. Tow truck driver deemed it unsafe.

Rating:

5.0

Fred was very nice and easy to work with

Rating:

5.0

Fred was very helpful, and made the process as easy as possible.

Rating:

5.0

Fredrick was amazing and extremely helpful when walking us through the process pickup and return and vehicle inspection. We will certainly recommend him to all that we know.

Rating:

5.0

Jeff goes above and beyond. I had no issues on my move day and I have Jeff to thank for that.

Rating:

2.0

When we noticed van had not been cleaned, Fred swept the back out. The cabin was not clean either. Not sure why Fred didn’t check the whole vehicle?? When we returned the van Fred made a derogatory comment about me to my husband. Even when we first arrived to drop off, I felt Fred was impatient asking for the key when I had just told Fred my husband was just arriving!! How could I possible have the key. We will never use this location again.

Rating:

1.0

The contractor had terrible social skills - the uhaul app was not working and he wasn’t talking to any of the customers and would just say ‘next’ if we weren’t able to do online check-in. After we managed to check-in ourselves, they did not tell us where the van is so we had to just wonder around the neighborhood and try each vans to see if it turns on.

Rating:

3.0

It isn’t the location that is causing the most trouble for customers. It’s the fact that the company doesn’t have a sustainable computer network nor a team dedicated enough to handle customer service 24/7.