Customer Reviews for Cross Bones Enterprises
(U-Haul Neighborhood Dealer)

1,481 reviews

2162 Hwy 87 S   Navarre, FL 32566

(850) 396-0133

Office Hours

  • Monday - Tuesday:
    8 am - 11:30 am / 1 pm - 3:30 pm
  • Wednesday:
    Closed
  • Thursday - Friday:
    8 am - 11:30 am / 1 pm - 3:30 pm
  • Saturday:
    8 am–11:30 am
  • Sunday:
    Closed

Services at this Location:

Contact Us

(850) 396-0133

2162 Hwy 87 S
Navarre, FL 32566

Services at this Location:

Office Hours

  • Monday - Tuesday:
    8 am - 11:30 am / 1 pm - 3:30 pm
  • Wednesday:
    Closed
  • Thursday - Friday:
    8 am - 11:30 am / 1 pm - 3:30 pm
  • Saturday:
    8 am–11:30 am
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

curtis t 
Rating:
5.0

Customer did not leave a comment.

Trinity C 
Rating:
5.0

Customer did not leave a comment.

robert r 
Rating:
4.0

Customer did not leave a comment.

ricky f 
Rating:
5.0

Customer did not leave a comment.

ROGER T 
Rating:
5.0

Customer did not leave a comment.

Michael F 
Rating:
5.0

Customer did not leave a comment.

Robert A 
Rating:
5.0

Put down a major credit card for a ramp on 6x12.

SANTOS R 
Rating:
3.0

Customer did not leave a comment.

Joshua P 
Rating:
5.0

Put some gravel on the driveway.

Douglas M 
Rating:
5.0

Customer did not leave a comment.

Eve C 
Rating:
5.0

Nothing simple easy process!! Stevie excellent!

KIMBERLY P 
Rating:
4.0

Customer did not leave a comment.

Justin M 
Rating:
1.0

Customer did not leave a comment.

Brandon C 
Rating:
5.0

Customer did not leave a comment.

Scott S 
Rating:
5.0

The rep was extremely helpful and information

Brandon L 
Rating:
5.0

Customer did not leave a comment.

Brad R 
Rating:
5.0

Customer did not leave a comment.

James E 
Rating:
5.0

Mike was just great! Professional and friendly! Reservation, pick up and drop off all a breeze! Really helped to make a stressful time sooo much easier. 👍

Marlene H 
Rating:
5.0

My experience with U-HAUL was Outstanding.

Bruce M 
Rating:
4.0

Customer did not leave a comment.

Ted T 
Rating:
3.0

Customer did not leave a comment.

TIM M 
Rating:
5.0

I was charged for doing 16 miles on a short of halve full tank, which I filled with 5.63$ back to amost halve tank......11% fuel charge. That's not right !!!!! I had 2 friends with me that saw the gage and watched when I filled it up again. I would apricate if you correct that. Other than that, it was a great rental and super agency. Would use them again. Thanks much Gertraud Keyser

Gertraud K 
Rating:
5.0

No problems, easy rental

Noel H 
Rating:
5.0

Customer did not leave a comment.

BRANDON P 
Rating:
5.0

Customer did not leave a comment.

BRIAN B 
Rating:
3.0

Customer did not leave a comment.

Craig C 
Rating:
5.0

Definitely would recommend U-Haul to move my family, friends, and business associates!!

CHRISTOPHER B 
Rating:
5.0

Customer did not leave a comment.

Christopher D 
Rating:
5.0

No improvements

TOMMY J 
Rating:
5.0

Good folks

Bobby W 
Rating:
5.0

Best service and location I ever went to.

Charles F 
Rating:
5.0

Customer did not leave a comment.

ITZPA R 
Rating:
5.0

Nothing! These folks are always the best!

Eugene W 
Rating:
5.0

Steve was very helpful

CARL L 
Rating:
5.0

Customer did not leave a comment.

JEFF P 
Rating:
4.0

Customer did not leave a comment.

Clark H 
Rating:
2.0

The truck I assigned was ok but when I went to return it, while driving, it started making a weird popping noise but not like a backfire...like something was stuck & released. Really glad it was a short trip. I reported this to Tracy @ uhaul, she really didn't seem to care. She did however want to charge me an extra 20.00 for being late. This vehicle was back onsite well before it was due. I am disappointed with UHAULS poor customer service.

Kaylynne G 
Rating:
5.0

Helpful Friendly Southern Services.

Walter J 
Rating:
5.0

Customer did not leave a comment.

Dennis S 
Rating:
5.0

Customer did not leave a comment.

Anthony P 
Rating:
5.0

Keep it easy

Patrick S 
Rating:
5.0

My vehicle was not available, prior renter did not return by the required time and the service provider had a difficult time reaching her. Crossbones did arrange a substitute truck.

Michael S 
Rating:
5.0

Customer did not leave a comment.

William H 
Rating:
5.0

They were very polite and helpful. Had a great experience.

CARLETON T 
Rating:
5.0

Customer did not leave a comment.

DEBBIE G 
Rating:
5.0

Awesome! I will go there every time.

Charles F 
Rating:
5.0

Customer did not leave a comment.

JOY Z 
Rating:
3.0

Customer did not leave a comment.

WAYNE H 
Rating:
5.0

They disconnected my trailer in the pouring rain without Me having to get out. Awesome friendly service.

Charles F 
Rating:
5.0

Customer did not leave a comment.

Baileigh B 
Rating:
4.0

Customer did not leave a comment.

julie s 
Rating:
5.0

This is a great location. The owner is helpful and knowledgeable. The truck was old. Check engine light was on. The truck struggled to turn the engine over on start up. Otherwise, great experience.

Jonathan B 
Rating:
1.0

charred a cleaning fee. Return lot wasn't paved and it was raining......what do you expect?

Curtis C 
Rating:
5.0

Customer did not leave a comment.

Alexis C 
Rating:
5.0

Customer did not leave a comment.

Ashley A 
Rating:
5.0

Too many steps in the online return process.

Michael S 
Rating:
5.0

Electronic return could be improved to make it easier to return vehicle. Since you already have phone number/text information, a simple return tab without a code if it comes from the same number.

Michael S 
Rating:
5.0

Customer did not leave a comment.

Jack V 
Rating:
5.0

Customer did not leave a comment.

heather w 
Rating:
5.0

Customer did not leave a comment.

AL S 
Rating:
5.0

Customer service was awesome. Will rent from this location again.

William T 
Rating:
5.0

Pick up and drop off was extremely fast. This is a great location.

Jonathan B 
Rating:
5.0

Customer did not leave a comment.

Justin B 
Rating:
5.0

Friendly and knowledgeable

Jeffrey W 
Rating:
4.0

Overall the site was fine. It's just a little dirty.

Richard S 
Rating:
4.0

Easy, friendly, and convenient drop off. Will use again.

Mike M 
Rating:
5.0

Customer did not leave a comment.

amy T 
Rating:
5.0

The Establishment, and the Employees were Awesome! They made me feel comfortable and friendly! I was so honored and Blessed that they had a vehicle for me upon my call! Thank You Navarre, Fl Uhaul Thanks, Chuck Cruies

Charles C 
Rating:
5.0

Customer did not leave a comment.

Daryl C 
Rating:
2.0

Too full to accept 24/7 drops without anyone to assist.

Michael C 
Rating:
3.0

Lot was absolutely packed and difficult to drop off equipment.

Michael C 
Rating:
4.0

Customer did not leave a comment.

Jordan s 
Rating:
5.0

Not a dang thing

Stacey P 
Rating:
5.0

Customer did not leave a comment.

TROY N 
Rating:
5.0

Drop off was great and I arrived after working hours

Ramiro S 
Rating:
3.0

Customer did not leave a comment.

rebecca v 
Rating:
5.0

The app is very glitchy.

justin t 
Rating:
3.0

Customer did not leave a comment.

Kara M 
Rating:
5.0

Friendly and efficient return of equipment.

Jeffrey N 
Rating:
4.0

Very friendly. I’ll keep using this location.

BRIAN G 
Rating:
5.0

The lady who did the paperwork to get the truck I rented was REALLY nice and helpful

Bruce H 
Rating:
4.0

Office area was untidy & smelled but customer service was good…The man was polite & helpful.

SARAH J 
Rating:
5.0

Steve at Cross Bones Enterprises made my moving experience just perfect. Steve explained the contract process and even inspected my vehicle tie down for me before I hit the road. His facility was very easy to maneuver truck with trailer on pickup and return. I went over how to operate vehicle controls and adjust mirrors so I could see without blind spots. I have three minor issues to list: I will be 70 in two weeks (not an issue, just a visualization), I could not understand how to do the phone app so I did not use it. The plastic key holder banged my knee every time I moved my right leg toward the steering column, it's unpleasant and distracting, I used the USB charge port on the dash to keep my phone charged. It did not charge the phone (I tried 2 different cables) and at the end of each leg of the trip my phone was dead and I was distressed but I made it safe, When I dropped off the key in the box the sign said to use the app, my phone was on low power mode and was getting hot trying to work. I was able to take pictures of the keybox before I left. For the next customer, offer a lock with deposit for locking the box. I neglected to put a lock on it so I did not stray far from out of sight from the truck for bathroom break and used a porta pottie in a rest area. Thank you Uhaul for a terrific experience and especially Steve who made this an adventure to talk about!

david r 
Rating:
5.0

Customer did not leave a comment.

JAMES S 
Rating:
5.0

Didn’t think you could have a truck in Florida without Air Conditioning. Would have liked to have been given a heads up. Managed it though.

Christopher H 
Rating:
5.0

Customer did not leave a comment.

Joshua J 
Rating:
5.0

Customer did not leave a comment.

Danny W 
Rating:
5.0

Super simple rental with great equipment and very helpful staff - 2nd time we've used and great rental!

Michael F 
Rating:
5.0

The folks at Crossbones were great to work with. Super friendly - things went extremely smoothly. -Jim Stanhope

James S 
Rating:
4.0

Would be better if you still had the drive in/drive out arrangement instead of your current forecourt situation.

Lance B 
Rating:
5.0

Customer did not leave a comment.

Richard S 
Rating:
5.0

Customer did not leave a comment.

DONNELL D 
Rating:
5.0

Friendly, fast and professional employees.

Terry L 
Rating:
5.0

Customer did not leave a comment.

Bobby S 
Rating:
5.0

Cross Bones has a good selection of rentals. Easy in and out. Thanks.

Jim R 
Rating:
5.0

Customer did not leave a comment.

Debra G 
Rating:
5.0

Customer did not leave a comment.

valerie n 
Rating:
5.0

Thank you man, BIG help today!

michael l 
Rating:
5.0

Very good quick service nice people

curtis k 
No reviews have been submitted for this location.

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