Customer Reviews for Cross Bones Enterprises

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cross Bones Enterprises

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kelly C. on

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Great

Stanley B. on

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Customer did not leave a comment.

joann F. on

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Scott B. on

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They’ are fast and friendly I have used this location several times and I will continue to use them in the future

Troy T. on

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Excellent customer service. I will be using this location in the future for any Uhaul needs. I highly recommend this business to anyone who may need a truck, trailer, etc... I didn’t quite realize they didn’t take cash, but it wasn’t that big of a deal. It was a great experience. 👍 Troy Touchton

John G. on

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nothing

BILL G. on

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JACK R. on

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Robert T. on

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Nice people! Easy pick up and drop off. Great location!

James M. on

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No improvements needed. Service was fast and friendly.

Daniel B. on

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Stephen M. on

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Great service. Got help hooking up and unhooking. No problems with equipment.

Mark B. on

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Bryan M. on

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Joshua B. on

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Michelle A. on

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Steve is awesome. Very professional and courteous.

Michael P. on

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I rented a 6x12 enclosed trailer. I would have liked if the step up into the trailer was either textured or coated with something non-skid. The deck inside was fine, but the first step in was a little slick.

DENNIS M. on

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Marie S. on

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Dennis M. on

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Jessica H. on

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Tanya Renee B. on

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they were fast friendly and helpful

William B. on

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The U-Haul computer used to input contract and customer information was extremely slow and locked up several times while trying to process the customer in front of me. What should have been a 15 minute process turned into a 1 hour and 15 minute delay. This caused me problems with scheduled help and trip departure time.

George R. on

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Great customer service

Christopher K. on

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Ronnie S. on

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Daniel H. on

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MARK T. on

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Well maintained equipment and helpful staff.

Robert M. on

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Ronni O. on

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PRICE V. on

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Paul M. on

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Owner was awesome. Super chill good dude, I would definitely use again

John E. on

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This is a great place to rent a trailer. Friendly, but very professional.

Wladislaw G. on

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Very friendly and efficient customer service.

JOSH A. on

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The wiper blades need to be changed other then that it was great

Brian H. on

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John S. on

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LARRY S. on

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At time of drop off the gentleman came outside to greet me, no waiting no hassle, Excellent service from pick-up to drop-off. THANK YOU !

Steven S. on

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JOHN E. on

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Friendly and made it an easy process

Eve C. on

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DON H. on

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Steven H. on

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Daniel T. on

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Richard P. on

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Cross Bones is an amazing place to rent from.

JOSH A. on

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BARRY A. on

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Steve was a pleasure to deal with!

Michael H. on

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Chandler H. on

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Wayne D. on

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Fantastic!. The young man who handled my rental was excellent. He immediately had all the correct answers. Not his first rodeo. He was at work 30 minutes early both mornings and had me gone before the 8:00 AM opening time. He explained that U-HAUL intends to open another office close to his so I would have to recommend against this since you could not have a better representative for your brand than him. Please do not shoot both him and U-HAUL in the foot. Many thanks, Wayne Dickey 601-810-1651

SALINA B. on

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Glenn C. on

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sharon M. on

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Extremely nice people, works with you and gets the job done. Talks with you like they were your neighbors. Great couple to talk to!

perry N. on

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Very nice

WILLIAM W. on

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Customer did not leave a comment.

Will R. on

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Everything about this was simple and easy. My wife had to go pick up the trailer due to my work restrictions that day. The owner of this location was nice enough to fully hook up the trailer to our vehicle for her!! Above and beyond service!

Kaitlyn M. on

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mike G. on

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Staff was very pleasant to deal with great prices on my short home move in town will definitely rent again

donna L. on

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Great customer service!

Kenneth G. on

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The guy at the counter needs customer service training F- truk engine light came on but he had two new truks sitting there Why?

Roy S. on

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Friendly store owner, truck looked brand new, Excellent experience with local merchant.

KEITH H. on

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Drew B. on

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The guy I met was super down to earth and polite

Michael L. on

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Everything went very smoothly and the service was great.

Carol H. on

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susie O. on

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Great friendly personal service. Clean, well located place.

LUCILLE D. on

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Stanley J. on

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Eric S. on

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Thomas J C. on

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lorna B. on

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Ron H. on

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KAMICA C. on

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I had no issues picking up from this location. The gentleman that met with me was very pleasant a d took care of me. The truck was very clean and all previous damage was well marked. I did use the 24/7 app to pick up my truck. That was annoying (no fault to the owner of this location). I'd probably check in with a human next time then to use my phone to check in. I didn't like having to wait for my emergency contact to be called, then I had to take pictures of everything and upload them to the app. It was just more than I prefer to go through.

STEVE R. on

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Very Very Helpful staff! Super service!

DAN H. on

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I was in and out in15min. Friendly guy and clean truck.

John D. on

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Stephen S. on

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Upon drop off I was charged $35 for cleaning even though I left the truck exactly how I received it.

Phillip C P. on

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I have rented with u-haul many times and this was the worse customer service I have ever experienced. Only one person working the counter taking care of a single customer before me. I waited 30 plus minutes until he finished with the customer before he started with me, I will not use this location again.

Robert W. on

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kelly Z. on

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Very nice informative and helpful.

Robert H. on

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Richard S. on

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CHERI B. on

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You cannot improve perfection. I will never deal with anyone else except Crossbones. I've used them several times and will never go anywhere else.

Sean S. on

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Stacy L. on

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Cleanest uhaul truck I have ever rented! Great service

Rebecca F. on

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Everything was great!

Mike P. on

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Great experience. Friendly staff. Recommend

Kevin S. on

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Very nice experience.

Marie S. on

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TERRA B. on

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MARK B. on

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Please correct U-Haul's company software. The weekly down time is causing not only loss of revenue for the independent operators, but it has to be causing significant losses for your company. Overall service by Cross Bones and the receiving dealer was hassle free.

Steven D. on

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Christopher D. on

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Limited parking, but Steve busts his @$$ every time I go there. He’s the hardest working UHAUL guy I’ve ever seen.

Rebecca S. on

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Customer did not leave a comment.

Shannon F. on

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Nothing. Steve the manager was extremely nice to work with

Suzanne V. on

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Marty J. on

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Bhavin T. on

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Excellent service!! very impressed

Jerome P. on

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Nothing. Everything was fine. The trailer that I wanted did not come back in, but was able to go to a similar trailer, and saved some money. Will rent from there again. Great job, Thanks.

Charles B. on

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I reserved the hauler via the website, yet the dealer only knew I had a reservation, but not the details about my address or the destination address. They claimed that's a headquarter/website issue...however this resulted in an extensively long processing of my order. Plus, the know-it-all young man working my order was distracted about other issues, arguing with his mother and anxious to go home...resulting in the wrong trailer paperwork. An overall unpleasant experience taking an inordinate amount of time to process. The office manager seemed engaged and apologetic about the kid's lack of attention to detail...yet,he hooked me up well and ensured the trailer was road-worthy...one silver lining.