Customer did not leave a comment.
MICHAEL F
Customer Reviews for Cross Bones Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great, friendly staff person. He is prompt, professional and with me being a regular renter, this location is my go-to.
CHRISTOPHER PA1C movers (not affiliated with this location) take them off of recommended movers
ELISE SRetail owner was very helpful. Super Nice guy!
TOBIAS SHelped me park the trailer when I returned it & was very knowledgeable about what I would need for my trip. Thanks again!
CRISTOBAL TAll aspects of rental went very well. Great job!
CHRIS MI found that it is very difficult to contact this location. I have tried for more than 72 hours to call and I am only getting the recorded message.
ROBERT GEveryone was extremely nice and helpful
ALICIA EI reserved a 19.95/day van online and even filled out the pre-check information. When I got to the actual dealer, they had me do the application and the pre-check all over again! What's the purpose of initialing doing it online????? A huge waste of time since I was already pressed for time. It took an hour to wait in line, re-fill out the paperwork, listen to the disclaimers, walk the vehicle and take pictures. Efficiency is NOT located with this company.
CHRISTOPHER MNice service and help hooking up
CHRISTOPHER DAlways a pleasure
THOMAS RVery very small location smelled like a wet dog because they were operating out of a kennel and it was very cumbersome to park the truck in between all the pine trees
ROBERT TThis place is great! I've picked up here twice and the guy is always so nice and gets me all the extras I order. Definitely get a uhaul from here you will be well taken care of.
Hilarie AFantastic service at Cross Bones. Truck was clean and ran well. Easy to pick up/drop off. The owner called me the next day bc I left some hardware in the front console. Wonderful customer service.
ELIZABETH JSteve is awesome and have great Customer Service! Highly recommend this Uhaul
MICHAEL MHighly Recommend They got us set up in minutes, no issues and all info sent atraight to my phone Really personable and informative
GREGORY GSince there was only one person working there, and he was out helping another customer. I didn’t know if I was gonna be waited on. So I almost left. But I’m glad I didn’t because Steve the man who helped me took care of me quickly and got me on my way in less than 15 minutes. Plus, he was very friendly as well.
MARK GExcellent customer service
MICHAEL SGreat service!
JASON HGreat equipment, efficient and easy access picking up and returning trailer.
MICHAEL FBe like the Navarre, FL drop off location. Professional, helpful and knowledgeable. I would recommend this location. People at the desk, not having to find staff to assist.
mike nLocation is great. HOWEVER U-Haul has gone down the tubes!!!!!! So sad> Over a 4 week period I have been trying to rent a truck close by. This App being pushed on customers is AWFUL AWFUL! Customer service and locations know it. Customer service makes excuses stating it glitches alot!! You rent and confirm and then later it changes your location without notifying you. During pics for check out it closes down in the middle repeatedly and makes you start over and then closes out completely. It says no trucks available when the are available. Locations confirm this. Nightmare.
Tracy LGreat people very pleasant experience. Will rent from them again.
MARK BI have been renting from Cross Bones Enterprises for many years. From truck, trailers, to tow trailers. I have always found their equipment to get in great shape and the service of the employee's to be exceptional in every way. this time I rented a 20 ft truck for a local move and the vehicle ran great, was clean, and as always, the employee's very helpful, accommodating, and nice! I will always rent from this location bar none!
Eugene WHad a very good experience. The owner was friendly and helpful and me on the road quickly.
DAVID FEverything was great !
PAUL SThis is our 3rd time using this location and he is GREAT!
SCOTT ONot a thing!
THOMAS RIt was convenient and the process for renting was easy.
Cameron DI do not think it’s the locations fault. The owner/worker was kind and helpful to the extend he could be. The pick up and drop off application was a waste of time. It would not load (full service 5g still wouldn’t load). It was not convenient & major questions asked at pick up should have been asked during the reservation sections to speed up the pick up process. It took over 30 minutes to pick up the truck & we were not notified that we were getting a different truck until pickup. In addition, the app changed which truck was set up for us and we had to switch keys and wait for the owner to arrive on site to correct the issue. The U-haul app needs to be fixed.
Edward SI called in to customer service about the maintenance issue with the truck and the very “out of balance” condition that I had to drive 1100 miles with. If I was only driving from one county to the next it wouldn’t have been a really big problem but that wasn’t the case here. The man I talked to at the drop off location named Doug told me he would have his boss or supervisor give me a call about it but I haven’t heard anything from them… guess I shouldn’t be surprised. The front end balance issue with the vehicle honestly made my trip miserable. I’m pretty sure nobody really cares.
TODD Spave or gravel facility.
GERALD PNothing
ROBERT FAlways friendly fast awesome service !!!
SCOTT MMore pups....lol Great site wish you all could have paved lot, but great service all around.
GERALD PTop-notch customer service. I needed some modifications to my car and the gentlest this location facilitated this with care and kindness.
ALI RPeople were great
BARBEL GFriendly staff. Very helpful.
MARK WThe owner is a great guy and knows his business.
STEVEN SI could not get the return to complete online so I put the keys and a copy of the contract in the drop box as directed on the website. Contract No. 99948324
MICHAEL FThey were very helpful during my time of need for the truck. After some unfortunate happening they let me extend the truck several times. Would recommend this location to friends. THANK YOU TO STAFF
JANE KEverything was great!
TRAVIS OAwesome customer service
CHARLES FEasy peasy
MICHAEL AOnly reason I did not give 5 stars is the on-line reservation system was too complicated and in the end it did not work.
DOUGLAS KGreat service
KEITH Reager to assist me in my needs, also very friendly and helpful.
frank gExcellent customer service!
David MGreat customer experience!
TRENT WMost excellent experience. Outstanding customer interaction, professional, friendly, and true to the word. We will highly recommend this Uhaul Resource to all in whom we find the need. Thank You Steve and Adriana. I cannot think of anything additional that was needed. --Chaplain Gary
GARY TI was given a confirmation and when I arrive the trailer was not available and the business was closed. I am now fighting for a confirmation guarantee. Very poor experience if I had another option I would not have rented from U-Haul.
JOSEPH PYour killing me with the barage of emails.
Ninadae ABest service ever
Scott ONot that they were unhelpful, they just weren’t there. They close really early 3:30pm, so had to do automated drop off.
JAMES D