Customer Reviews for Cross Bones Enterprises
(U-Haul Neighborhood Dealer)

Rating:

5.0

The lady helping me with my rental was outstanding. Professional and friendly. She made the process fun. My only issue is with the u-haul process with taking all the pictures. That said, I will rent from this location again.

Rating:

3.0

I dropped off the truck on Sunday. The office was closed.

Rating:

5.0

Nice Folks ! Always helpful getting my rental truck ready when I have to haul Pinball Machines. See ya in November !! Thank you !!

Rating:

1.0

The staff was condescending and rude. The facility was a muddy mess with all the red clay. I would not recommend this location to anyone.

Rating:

1.0

So we rented this trailer from the Navarre Fl location, when we got it there was a Bobby pin and a nail inside, had not been swept, the worker hooked it up before we could see inside. We rented for not even a full day, because the worker said he had it rented fir 9 am the next day, which is when we should have had it till, we were nice and said we had 1 load and would bring it back the evening we rented it to make sure the next family had it in time. We dropped it off it was all swept out, not even a half day later and then they charged me for a cleaning fee, I'm so mad right now, we have given this company in the last 6 months over $10,000 with our you box rentals, they will be getting a call and a review from me over this, next time they ask for a favor, forget it.

Rating:

4.0

Don’t park the trucks so close to each other. I couldn’t get in through the drivers door. I had to get in through the passenger seat then scoot over.

Rating:

5.0

The location and service was awesome. I’d say UHaul should do better at making sure there vehicles are in good condition. Didn’t break down on me but the noises it was making and how it drove, showed other wise.

Rating:

1.0

I was over charged the brakes/lights were not fully functioning.

Rating:

5.0

The owner was in on Sunday catching up on paperwork. She called to verify our Monday 8am pickup. I casually mentioned that we would really like to pick it up that day. She said be here in an hour or so and you can. We went there, she could not have been more friendly or helpful. She really made the experience rather enjoyable. Went way above struct call of duty.

Rating:

5.0

Very good trip, no problem s, entire experience was smooth ,courtesy from the employees was very good, overall a. Good experience and price was very affordable.

Rating:

4.0

Have more staff working.

Rating:

5.0

There is nothing to be improved Audriana was excellent.

Rating:

5.0

Watch out for the sign and don’t run it over… 😎

Rating:

3.0

I was charged a cleaning fee when the uhaul was returned cleaned and I even took pictures to show that it was clean. I don’t understand the random charges that uhaul does.

Rating:

5.0

Great experience renting a 5x8 trailer.

Rating:

5.0

I really like the fact that the attendee was really knowledgeable with their product. I also liked that he came out to the car helped load the trailer into the hitch, make sure the wiring harness was working properly as well.

Rating:

3.0

Thanks

Rating:

5.0

Great service and really convenient location and plenty of equipment available.

Rating:

5.0

Excellent customer service at drop off location.

Rating:

5.0

Have a public bathroom.

Rating:

5.0

Very good experience

Rating:

5.0

Very professional and friendly.

Rating:

1.0

Honestly so dissapointed with my entire uhaul experience. There was issues from the start, they didn’t have the equipment I was able to reserve, the owner seemed like he had zero idea what he was doing. The truck still had someone else’s belongings under the seats, so it clearly had not been inspected properly. Before we left the owner ran out to my car and tried to scam me by saying my payment was immediatley refunded and he needed to swipe my card again. The money wasn’t refunded & when he came back from “double checking” he had made an error creating 2 seperate tickets. So we leave, pack our things and we make our drive and the trailer wheel blew on the way to our destination. I genuinely have never experienced such a terrible pick up spot for uhaul considering the amount of money charged. My military discount was not given after further review either.

Rating:

5.0

Easy, fast and prices as quoted. Thank you!

Rating:

5.0

Thank you for all of your help

Rating:

5.0

Great place to rent. The Staff was outstanding. Will us them again when needed.

Rating:

5.0

We dropped off after hours so no personnel was present.

Rating:

5.0

Great service and friendly staff

Rating:

5.0

Local company that we have used whenever moving large items, would highly recommend them to everyone.

Rating:

4.0

Would recommend gravel or pavement be put in place for trailer location. Currently the area is mud-clay and is an issue if it has rained recently.

Rating:

5.0

Nothing Nick was great and very informative

Rating:

5.0

I will definitely be renting trailers from this location again. I didn’t get the name of the guy that helped me, but he went so far above and beyond. Hands down the most helpful person I have ever done business with at Uhaul

Rating:

1.0

Randomly charged an extra fee for mileage and gas. Gas was more full when dropped off then when picked up.

Rating:

5.0

Easy and no hassle was a walk in got a rental and was on my way

Rating:

3.0

The truck was very shaky and loud. It felt like it was going to fall apart. Truck needs service done to it. Not a pleasant drive.

Rating:

5.0

Keep up the good work. Everyone is very professional and efficient.

Rating:

3.0

All together it was good other than they recently painted the bed of the U-Haul and the paint wasn’t dried all the way so my stuff has paint stuck to it

Rating:

5.0

Dropped off on a Sunday. Took pictures of proof date and time. Called back on Monday to confirm drop off and receive an email receipt. Super efficient and easy!

Rating:

5.0

Nick was extremely nice and stayed after his shift was over to help me get the car transport trailer. He helped me get it attached and even stayed long enough to help me load my car on there as well. I would have been delayed by an entire day if he hadn't gone the extra mile for me. Our family is SO grateful for him doing that today for us.

Rating:

5.0

Audrey Ann was excellent

Rating:

5.0

very friendly and easy to pick up And return.

Rating:

5.0

fast and easy.

Rating:

4.0

We didn’t use the dolly but when we were loading bumped into and it came untied. Maybe use a stronger tie.

Rating:

3.0

Overall uhual is normally a good experience. The original spot I was suppose to return to was closed for 3 hours. I called another location to see if I could drop off. The young man said I could. He moved the uhual for me.

Rating:

2.0

This is probably a corporate U-haul problem. My app was open on my phone as I arrived, and my phone was already checked and set to give the app background permissions for location. I gave the app almost 3 minutes to gather data. Even with all that, the app wanted a bar code to scan at the location. I walked all around the building; even trying to scan a QR code from a truck. I called the main U-haul support number. 3 different agents and 30 minutes later, I decided to reset the App. Then and only then did it find my location and bypass the bar code input and allow me to check in and get my truck. The process is broken. Taking 45 minutes to self check in from arrival is not acceptable. I will not rent from U-haul again if I have to do a self checkin.

Rating:

5.0

Quick and friendly

Rating:

1.0

Aggressive bad attitude, like they hate all customers.

Rating:

5.0

Everything was ready as scheduled, got a text reminder shortly before pick-up time

Rating:

2.0

Was not going to make a bad review but just got an text 2 weeks after rental saying I owed fees. Text did not explain why and link did not show any outstanding fees. Went back to place I rented trailer for the 4th time now and agent said it was not his problem and I would have to call corporate. Came home to research and find it was a toll road fee that got charged to Uhaul instead of me. I've hauled trailers across the same toll booth many times and never had a problem. Bottom line to this story is that my local agent was not helpful in resolving this and maybe some clear communication could have averted all my wasted time and frustration. Rent again from Uhaul???? Maybe but never at that location again.

Rating:

5.0

I always trust this location for all my moving needs and I highly recommended.

Rating:

3.0

Truck returned a day early and I was charged $25 extra for forgetting a blue coffee cup in the cab of the truck. Mgr in Navarre not very nice, charge was not warranted

Rating:

5.0

Great service and the truck was in good shape. I wouldn’t hesitate to use them again