It was a little disorganized but they were super friendly. I’ll friendly over organized any day.
Julie W
Customer Reviews for Cross Roads Storage & Gifts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The uhaul was dirty. On the road trip, we discovered men’s underwear and socks behind the seat with old drink bottles as well as the cup holders, seats and floor boards being dirty. I returned it cleaner than I got it.
Sherry CDefinitely should review the contract with customers and explain things like the mileage limit.
Taylor CTruck needed oil and shut off in the Middle of my trip plus I was charged an extra 70 for keeping it an extra day
Michelle FPeople were awesome to deal with. Friendly and helpful
Toni lGreat customer service at Cross Roads Storage & Gifts.
Jim RGreat help
Phillip BProfessional and helpful
Eden MKeep doing what you are doing.
Jason ANone, thank you so much.
stephen gI liked the owners. They did real well with me, thank you
paul hFriendly people had crossroads storage with rent there every time
Michael EEverything was perfect
Michael EThe folks at this site we’re outstanding and very helpful. Superb customer service
Tony YMore employees to help customers had to hook trailer myself
Anthony AWonderful people and they were easy to work with ! 5 stars
STEVE GCancelled my order because I wasn't there at 7 AM. What's that shit? They forgot moving blankets.
Tom Dnothing! excellent customer service
Donna SGreat
FRANK HThe lady was not very nice during the ordering process. She acted like we were bothering her when we had a question about the usual. The truck had less gas than what was reported. The back of the truck was nasty. They also did not tell us the furniture pads were rented we thought we had purchased them and had left some in Tennessee so we had to purchase them.
John ROutstanding customer service, everything was ready when I arrived.
Bradley MNice service
Rafael MOutstanding service . I will be renting another truck from here.
Bradley MThis location is amazing
TJ PVery pleasant experience.
Richie LTry doing some maintenance on the trailers. I could have bought a used car hauler in better shape than what i paid to rent the broken beat up one uhaul provided. The tie down ratchets were rusted so bad they didnt work properly. I had to stop every 50 to 100 miles to put the tie downs back on because they kept coming completely undone. This made for a long trip to Arizona from Tennessee. The trailer was just in overall bad condition. I have rented car haulers through uhaul 3 other times and never got anything as poor as the one I got this time.
Jason PGreat people and service
Clarence HLower the price
William BGreat people
Johnny SVery helpful and friendly.
Herman IGreat service!
DAVID SNot open when equipment returned. No convenient area to leave equipment during after hours. Would be most helpful for uHaul to provide phone numbers for locations!
Ernest RGreat location.
Elisha CEverything was great!
LeighAnn ACall customer prior to scheduling pick up time to ensure the time selected will work. I had to call and change the pick up time, and they were kind of rude about it.
Stephanie AThis location is operated by a really nice guy. I had issues with a u haul employee who changed the pickup location less than an hour before pickup and was rude. Thankfully her manager responded to my email and did what he could to make it right.
John HGreat to work with.
ELISHA C